Role Description The Senior Manager, Payments Operations, is responsible for the operational success of Practice Pay across the PracticeTek portfolio. You will lead the strategy, execution, and performance of payments onboarding and activation, ensuring merchants adopt and use our payment solutions quickly, confidently, and compliantly. This is a high-impact, high-visibility role at the intersection of customer experience, revenue, and execution. You’ll partner across Customer Success, Sales, Product, Finance, Support, and brand leadership to improve merchant activation, accelerate time-to-revenue, increase payment adoption, and scale one consistent payments experience across multiple verticals. A core part of this role is partnering closely with Product leadership on Practice Pay’s roadmap and priorities, which means building trust, earning influence, and creating alignment with senior stakeholders who care deeply about the success of this offering. While this role reports to the Sr. Director, Customer Success, it requires a high degree of ownership, judgment, and cross-functional influence. You will help shape what Practice Pay operations look like as we continue to scale across brands and verticals, bringing structure to ambiguity and turning complex challenges into clear, measurable progress. This is not a maintenance role. You’ll be expected to: - Identify what is broken, slow, or not yet scalable. - Design stronger processes. - Apply automation and AI where it counts. - Deliver business results in a fast-moving environment. The right person brings an ownership mindset, executive presence, and a growth orientation to help Practice Pay become a stronger, more scalable offering across PracticeTek while expanding their own impact over time. Qualifications - 10+ years of experience in payments, merchant services, fintech, SaaS operations, customer success, or related customer-facing operational leadership roles. - 5+ years of experience leading and developing teams. - Proven success leading complex, high-visibility, cross-functional initiatives. - Experience helping define and scale an operational function across multiple brands or customer segments. - Strong ability to influence and align senior stakeholders. - Hands-on experience with Zentact, Salesforce, payment onboarding platforms, reporting tools, and operational dashboards. - Demonstrated impact improving activation, adoption, onboarding efficiency, or revenue realization. - A bias for identifying automation, AI, and process-improvement opportunities. - Strong business judgment, executive presence, communication, and leadership skills. Requirements - Own the operational performance of Practice Pay onboarding and activation across multiple brands and customer segments. - Improve merchant activation, time-to-first-transaction, payment adoption, and time-to-revenue. - Lead, coach, and develop a team of Payments Specialists. - Build scalable payments operations processes using Salesforce, Zentact, automation, AI, reporting tools, and operational dashboards. - Partner across Customer Success, Sales, Product, Finance, Support, brand leadership, and external payment processors. Benefits - Comprehensive health, dental, and vision coverage options. - Wellness benefits that support lifestyle, behavioral health, and overall well-being. - Flexible paid time off, sick time, and 10 company-paid holidays. - 401(k) plan with company match. - Culture Committee driving initiatives that spark connection, fun, and belonging. - A workplace powered by innovation, collaboration, and energy every day. Company Description PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. At PracticeTek, you’ll get to: - Shape the future of healthcare with technology solutions that are always evolving. - Team up with passionate, talented people who care deeply about patients, providers, and making a difference. - See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. - Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

Role Description The Case Manager (CM) is expert point of contact offering case management support services to patients and physicians. The CM will assist the patients, physicians, and nurses with the completion of all program-specific paperwork. The CM will act as a resource to physicians who are prescribing medications and patients who need ongoing support. They are instrumental in removing any reimbursement access barriers to treatment for patients, thereby ensuring that they can start on therapy as quickly as possible. They thrive in an environment that emphasizes teamwork and accountability, possesses a deep willingness to serve customers, and drives positive customer experiences in a fast-paced work environment while showing flexibility to adapt to competing demands across the portfolio as required. Duties and Responsibilities - Ensure patient has been enrolled in the patient support program (PSP). Set the tone for a warm welcome into the program. - Provide direct telephone assistance to patients requiring reimbursement support. - Provide patients and physicians with direct toll-free number. - Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief. - Facilitate a patient’s access to a particular medication by offering reimbursement navigation services. - Investigate reimbursement options available to the patient and maximize the patient’s coverage via private and public payers, while minimizing the financial assistance offered through the PSP and/or out-of-pocket expenses for the patient. - Represent the patient with private or public insurers to optimize drug coverage and assist with the completion of Special Authorization (SA) and/or Prior Authorization (PA) forms, when applicable. - Coordinate with pharmacy drug coverage and dispensing. Troubleshoot any filling/billing issues as required. - Liaise with PSP team to ensure optimal patient support and communication, if applicable. - Maintain ongoing and transparent communication with the patient’s healthcare team. - Diligent record-keeping to ensure continuous care and exceptional customer and patient experience. - Uncover and proactively identify gaps and opportunities for improvement in patient experience. - Through patient-oriented solutions, manage challenging patient situations with empathy and patience. - Work with the site representatives to support specific customer needs. - Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics. - Provide updates to internal and external stakeholders as requested and required. - Perform data entry, answer inbound calls, make outbound calls, manage e-mail and fax software, and perform general administrative functions including faxing and filing. - Must be able to identify and report Adverse Events to Health Canada and enter into source system and third-party systems, as applicable. - Report and document adverse events as per pharmacovigilance requirements. - Participate in ongoing internal and/or external continuing education activities. - Adhere to Bayshore Policies and Procedures. - Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project. - Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate supervisor of any Health & Safety risks or concerns. - Maintains confidentiality of pharmaceutical partner(s) and corporate information and discusses same only with appropriate Bayshore personnel. - Complete other tasks as requested. Qualifications - Completion of post-secondary education or equivalent. - Understanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an asset. - Demonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholders. - This position requires bilingual proficiency in French and English (spoken and written) due to operational, client, and regulatory requirements. - Experience in the healthcare, pharmaceutical, or insurance industry would be an asset. - Strong customer service, communication, problem-solving and interpersonal skills required. - Demonstrates sensitivity and commitment to utilizing a patient-centric approach; is adept to responding to a patient’s emotional, educational, and health literacy needs. - Making decisions using sound judgment, and meeting deadlines. - Ease of working in a paperless environment. - Mindful of accuracy and thoroughness of data entry for reporting requirements. - Strong sense of organization, attention to detail, and ability to multi-task. - Excellent written and verbal communication and interpersonal skills. - Strong computer and technical skills: Excel, Word, Outlook, tablets, web portals/internet use. - Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment. - Established high speed internet access from home office. - Flexibility to adapt and learn multiple programs based on demand.

Role Description The Nomex® and Kevlar® Personal Protection business is seeking a motivated Global Market Development Leader – Thermal Industrial to support a critical segment of our global portfolio. The role plays a pivotal part in shaping the future of the Thermal Industrial segment by: - Identifying market needs - Driving innovation - Leading new product development from concept through commercialization This is a high-impact role that sits at the intersection of market strategy, product development, and cross-functional execution, operating globally and partnering across technical, product, supply chain, and commercial teams to bring new solutions to market. Success in this role requires the ability to translate complex technical concepts into commercially viable solutions while leading initiatives across a global, matrixed organization. What You Will Do - Own and help shape the global market strategy for the Thermal Industrial segment - Identify unmet customer needs and translate them into product and application opportunities - Lead end-to-end innovation projects, driving new product development from concept through commercialization (typically 9–18+ month cycles) - Translate complex technical concepts into clear, commercially relevant value propositions for internal and external stakeholders - Partner directly with customer product development teams to identify needs and co-develop new solutions - Define product requirements and collaborate with technical, product management, and supply chain teams to deliver new solutions - Drive alignment between customer needs, technical feasibility, and business objectives throughout the development lifecycle - Lead cross-functional teams and influence stakeholders across a global, matrixed organization - Develop and support go-to-market strategies in partnership with marketing and commercial teams - Engage with customers and partners to validate product concepts, define specifications, and guide development priorities - Transition launched products to the commercial team to drive adoption and growth - Maintain a strong understanding of global market trends, competitive landscape, and customer needs - Support pricing strategy, business case development, and financial evaluation of growth opportunities What This Role Is - A blend of strategy and execution - Focused on innovation pipeline ownership - A global-facing role with cross-regional collaboration - A role centered on leading initiatives end-to-end through collaboration and influence Qualifications - Experience in market development, product strategy, innovation, or business development roles - Background in industrial, manufacturing, technical, or product-driven environments (PPE, chemicals, materials, or similar preferred) - Proven ability to lead cross-functional initiatives without direct authority Key Capabilities - Ability to translate technical concepts into commercially meaningful solutions - Strong balance of strategic thinking and hands-on execution - Experience driving complex, long-cycle projects from concept to launch - Highly organized with strong planning and prioritization skills in complex environments - Demonstrated ability to navigate ambiguity and manage multi-phase initiatives - Strong interpersonal skills with the ability to build relationships and influence across diverse teams - Strategic mindset with the ability to anticipate risks, evaluate scenarios, and develop contingency plans - Excellent communication and stakeholder management skills - Ability to operate effectively in a global, matrixed environment - Strong business acumen, including pricing, ROI, and market analysis Education - Bachelor’s degree required (Business, Engineering, Chemistry, Materials Science, or related field preferred) - MBA or advanced degree is a plus How You Will Be Successful - Build strong internal relationships early to effectively navigate a highly matrixed organization - Develop a deep understanding of customer needs and market dynamics to inform innovation priorities - Balance strategic thinking with hands-on execution to drive initiatives forward - Leverage cross-functional expertise to advance complex projects from concept through commercialization - Maintain a structured and organized approach to managing multiple initiatives across regions and timelines Location - This is a global role with flexibility in location for the right candidate. - Primary regions of focus include: - United States - United Kingdom - Spain - Europe (aligned with business footprint) Travel - Approximately 20% travel, primarily for customer engagement and cross-functional collaboration Why This Role - Opportunity to shape the future of a global, $180M+ business segment - Direct impact on innovation and product development pipeline - Exposure to global markets and cross-functional leadership - Work on purpose-driven products that protect people in critical environments - Partner with globally recognized brands, including Nomex® and Kevlar® in the personal protection space

Role Description The Up Market Client Corporate Sales Manager for Smart Compliance will focus on developing executive level relationships to provide compliance expertise in the areas of: - Wage Payments - Employee Garnishment - Unemployment Compensation - Employment Verification - Tax Credits - Health Compliance Responsibilities include: - Call on Up-Market Accounts (greater than 1,000 associate firms) prospects and clients that process payroll with ADP to develop opportunities to provide ADP Smart Compliance services. - Attain or exceed 100% assigned sales, revenue and product goals within assigned accounts. - Maintain a high-level of activity with cold calls and self-generated meetings to ensure success in this faster paced, higher unit, hunter sales role. - Develop annual business plan, determining sales and activity goals required for attainment of assigned revenue and product goals. - Compile Account Plan documents for both prospective and existing clients describing existing products and services used, potential product sales and related selling strategy. - Produce a 120-day prospective business report identifying potential business and activities necessary to close client accounts. - Develop prospective client sources utilizing various communication mediums, including personal contact mailings and planning client seminars. - Broaden knowledge of company products and their capabilities versus the strengths/weaknesses of competitive products. - Perform other duties as assigned. Qualifications - 5 years HCM industry sales experience - Enterprise client sales expansion experience - Bachelor's Degree preferred - 5 years successfully selling into the business community, preferably in HCM; tax experience is an asset. - Proven ability to canvass, qualify, analyze needs, present/demo, and close prospects - Communicate within their environment with prospective customers, consultants, and vendor partners. Must be self-motivated. - Demonstrate the ability to apply a professional demeanor, both externally and internally. - Make presentations, prepare proposals, conduct negotiations regarding pricing and terms, and be able to interface with other company departments as needed for resource allocation and cooperative purposes. - Excellent work ethic, motivation and leadership skills Requirements - 30% travel required