Manager Hotel Performance Support

ManagerManagerFull TimeRemoteLeadTeam 10,001

Location

Americas

Posted

26 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Manager Hotel Performance Support

IHG

Role Description Act as a single point of support from IHG, driving hotel performance through trusted relationships with owners (and hotel operators as-needed) and fostering growth with existing owners. Provide consultation and customer service support to ownership and management of hotels in a pre-determined portfolio within the Americas Region of approximately 50 owners. - Interact with owners and GM (in live annual meeting) to create strategic plans for hotels. - Conduct bi-monthly virtual performance consulting calls with GM (and owner, if needed). - Field incoming calls and answer questions or provide information regarding brand initiatives, hotel standards and operations, rate and inventory management, and service and quality planning. - Deploy Franchise Revenue Managers, Franchise Sales & Marketing Managers, or Franchise Operations Support Managers to support highly technical/specialized issues. Qualifications - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. - 4-7 years progressive work-related experience with demonstrated proficiency in customer service within the Service/Hospitality industry, specifically involving hotel operations and/or training. Requirements - Demonstrated expertise in hotel operations; of rules, laws and regulations relating to new hotel openings; and of applicable systems and programs. - Ideally with experience supporting or managing more than one property. - Highly organized, detailed-oriented, analytical, and capable of managing a large portfolio of 50+ hotels and owners simultaneously. - Demonstrated expertise in commercial areas: revenue management, sales and marketing, channel strategy. - Ability to collaborate/coordinate Specialists to direct services where most needed. - Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user, especially via phone and other virtual means of communication. - Demonstrated knowledge of hotel systems, programs and training principles and procedures. - Demonstrated ability to keep current with industry trends/changes. - Demonstrated problem solving and time management skills. - Demonstrated attention to detail and ability to manage multiple tasks/clients required. - This is a 100% remote position that requires availability to travel. Benefits - Impressive room discounts across our many properties. - Recharge days and volunteering days throughout the year. - Support for wellbeing in your health, lifestyle, and workplace through the myWellbeing framework. - A unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

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