Hyper Recruitment Solutions

• Support scheduling and coordination of service partners and internal resources for field service. • Communicate job details, timelines, and required documentation to service partners and internal stakeholders. • Monitor job status and update systems to reflect progress and completion. • Prepare and process service orders and purchase orders under the guidance of the Service Delivery Manager. • Maintain accurate records of service events, parts usage, and service partner communications. • Assist with invoice reconciliation and documentation to support accurate billing. • Track parts availability and coordinate with Supply Chain to ensure timely delivery for service jobs. • Support service inventory management by monitoring stock levels and reporting replenishment needs. • Enter and maintain service-related data in NetSuite and Shepherd CMMS, ensuring accuracy in time, materials, and job documentation. • Act as a liaison between service providers and internal teams, providing routine updates and responding to service-related inquiries.

• Own the sustaining engineering function for released products throughout their lifecycle • Lead and develop a growing team of sustaining engineers supporting Hyper's expanding product portfolio • Manage engineering change requests (ECRs), engineering change orders (ECOs), deviations, and product modifications • Drive continuous improvement initiatives focused on product reliability, manufacturability, serviceability, quality, and cost optimization • Establish and maintain sustaining engineering processes, metrics, and best practices • Collaborate with New Product Introduction (NPI) teams to ensure smooth product transitions into production • Partner with Manufacturing, Quality, and Supply Chain teams to resolve production issues and prevent recurrence • Support root cause investigations related to manufacturing nonconformances, field failures, and customer concerns • Identify and implement corrective and preventive actions that improve product performance and manufacturing efficiency • Maintain product documentation including bills of material (BOMs), drawings, schematics, assembly instructions, and test procedures • Support component substitutions, obsolescence management, and supplier-driven design changes • Lead root cause analysis and corrective action efforts for customer-reported issues and field failures • Drive resolution of product quality concerns while maintaining customer confidence and satisfaction • Ensure sustained compliance with applicable UL standards, customer specifications, and internal quality requirements • Support audits, product certifications, and regulatory compliance activities as needed • Champion a culture of continuous improvement across engineering and manufacturing operations

• Serve as a customer-facing technical expert responsible for designing, specifying, and supporting electrical power distribution systems • Review and interpret customer specifications, one-line diagrams, Basis of Design documents, and technical requirements • Design and support integrated medium-voltage and low-voltage power distribution systems • Translate customer and AI workload requirements into scalable electrical system architectures • Serve as the primary technical point of contact throughout the project lifecycle • Lead customer meetings, technical reviews, design walkthroughs, and clarification discussions • Provide technical training and knowledge transfer related to system operation, functionality, and architecture • Collaborate with Sales and Applications Engineering teams to develop technical proposals • Participate in customer site visits, facility tours, and technical evaluations

• Design, analyze, and implement electrical systems for data center infrastructure, including switchboards, switchgear, PDUs, modular power pods, RPPs, backup power systems, and monitoring systems • Develop, review, and maintain single-line diagrams, schematics, wiring diagrams, layouts, and specifications • Ensure designs meet customer requirements, industry standards, and best practices • Support new product development initiatives with a focus on modular, scalable, and manufacturable designs • Create and execute electrical test protocols, commissioning plans, and validation testing • Collaborate with multidisciplinary teams to deliver projects on schedule and meet business objectives • Provide technical support across design, manufacturing, installation, and operational phases

• Develop, implement, and maintain EHS programs and procedures in compliance with federal, state, and local regulations • Conduct safety audits, inspections, and risk assessments to identify hazards and recommend corrective actions • Lead incident investigations, root cause analyses, and corrective/preventive action planning • Support environmental compliance programs including waste management, air emissions, wastewater, and hazardous materials handling • Coordinate and deliver EHS training programs for employees, contractors, and management • Participate in equipment installations, process changes, and capital projects to ensure EHS requirements are integrated • Manage contractor safety programs and oversee safe work practices on-site • Support emergency response planning, drills, and business continuity initiatives • Maintain accurate safety documentation, records, and compliance reporting • Support continuous improvement initiatives related to workplace safety and operational risk reduction • Collaborate with cross-functional teams to improve safety processes and standards • Monitor and interpret regulatory changes that may impact operations • Promote a positive safety culture across all levels of the organization • Travel to company sites and training events as needed.

• responsible for end-to-end category management of critical electrical infrastructure components • drive sourcing strategy, supplier performance, cost optimization, and supply continuity • develop sourcing strategies and manage supplier relationships • mitigate supply chain risk and support Hyper’s data center infrastructure business

• Serve as a primary point of coordination between Sales, customers, Applications Engineering, and Solutions Design teams throughout the project lifecycle • Utilize Hyper methodologies and systems to forecast project needs, timelines, and proposal delivery requirements • Manage project execution activities from initiation through delivery, including coordination with suppliers and logistics partners • Track project milestones, timelines, risks, and dependencies to support successful on-time delivery • Support customer-facing activities including project updates, timeline coordination, and issue resolution • Maintain accurate project tracking and reporting within CRM, ERP, and project management systems

• Partner with Sales and customers to develop and configure mission-critical power distribution solutions for data center and critical infrastructure applications • Create, review, and support pre-sale technical designs including one-line diagrams, system configurations, and equipment selections for RFQs and proposals • Ensure proposed solutions comply with applicable standards and codes including NEC, UL, ANSI, NEMA, NFPA, IEEE, and IEC requirements • Evaluate customer technical specifications and provide application guidance for Tier I–IV data center power system architectures • Prepare submittal documentation including drawings, bills of material, and technical documentation following project award • Collaborate with Manufacturing and Production teams to support configuration alignment, manufacturability, and lead-time coordination • Support development and maintenance of configuration tools and standardized application engineering workflows • Serve as a technical resource for switchboards, switchgear, breakers, metering systems, and power quality solutions

• Support the pre-sale design, configuration, and quotation of modular infrastructure solutions • Review RFQs, RFPs, and customer technical specifications to define project scope • Develop pre-sale technical designs including one-line diagrams, system layouts, and modular configuration concepts • Prepare technical quotation packages in collaboration with teams • Support cost development activities, ensuring proposed solutions comply with applicable codes and standards • Coordinate with Manufacturing teams to validate design feasibility and production constraints • Participate in internal design reviews, assist with submittal documentation preparation, and provide technical clarification during customer meetings. • Contribute to continuous improvement of application engineering workflows and quoting processes.

• Lead architectural development and system configuration for Integrated Modular Solutions, including structural, mechanical, and electrical integration • Own pre-sale technical solution design, including one-line diagrams, system layouts, equipment selection, and configuration strategy • Serve as the primary technical interface with customers during solution development and architectural discussions • Evaluate customer requirements and develop architectures aligned with Tier I–IV data center standards and mission-critical power requirements • Ensure compliance with applicable codes, UL standards, and industry regulations • Drive cross-functional alignment between Engineering, Manufacturing, Procurement, and Sales to ensure design feasibility and manufacturability • Provide technical oversight through design reviews, submittal development, and manufacturing release activities • Support development and refinement of standardized IMS configurations and scalable architectural frameworks