• Own a customer communication strategy that drives engagement and promotes brand loyalty • Leverage both quantitative and qualitative data to drive segmentation strategies and dynamic personalization for various communication efforts • Build and deploy educational materials that improve customer onboarding, product adoption, and awareness of Instrumentl’s value prop • Create and deliver high-impact training programs and identify new opportunities for customer education • Develop, manage, and maintain data-driven messaging campaigns with high open rates and low opt out rates to create a coherent customer journey and improve product adoption • Create and maintain self-serve resources for customers • Scale customer retention and identify upsell opportunities using a metrics-backed approach • Serve as the voice of our customers, share customer feedback, and advocate for our customers' needs, especially with revenue and product teams • Assist with customer support questions and day to day tasks that enable our team and customers

Role Description We’re looking for a highly motivated, systems-oriented operations leader to drive fulfillment excellence for Treehouse’s fast-growing energy storage program. As Manager, Energy Storage Fulfillment, you’ll own the entire post-sale customer journey — from procurement, permitting, and interconnections to installer readiness and final energization. This is an opportunity to shape the operational infrastructure for a core product line at a mission-driven, venture-backed electrification company. You will collaborate cross-functionally with Sales, Installers, and Customer Success teams to ensure every install meets the highest standards of quality, speed, and customer satisfaction. Responsibilities - Manage all post-sale operational workflows for residential battery, vehicle-to-home, and vehicle-to-grid program fulfillment. - Coordinate and oversee all permitting and utility interconnection programs across Treehouse service areas. - Identify and deploy opportunities to apply AI and software tools to improve permitting, interconnection, and installation operations. - Partner with the Trade Partnerships Manager to design and ensure installer training, certification, and readiness. - Optimize the post-sale customer journey, ensuring timely, transparent, and proactive communications across all touchpoints. - Analyze fulfillment performance and drive continuous improvement through data, feedback, and process iteration. Qualifications - Bachelor’s degree; in lieu of degree, four years relevant work experience. - 3+ years of experience in operations, logistics, or fulfillment in a tech-enabled home services environment. - Experience working with building code enforcement across geographies, utilities, and/or permitting/interconnection processes. - Experience defining and improving operational processes across cross-functional teams. - Experience evaluating and implementing AI and software tools to support operational workflows (e.g., CRMs, agentic solutions). Preferred Qualifications - Experience in residential solar, battery storage, vehicle-to-home EV charging, or home electrification operations. - Familiarity with installer enablement, certification programs, and/or contractor mobilization. - Understanding of grid services, interconnection policy, or DER program requirements. - Experience in a startup or high-growth tech company environment. - Excellent project management and communication skills. Benefits - Medical insurance - Vision insurance - Dental insurance - 401(k) - Unlimited paid time off

• Partnership development: Identify, acquire, and grow strategic partners, particularly in the areas of tax advisory, financial services, and DATEV-related ecosystems. • Partner enablement & sales: Actively support our partners in marketing our solutions and jointly develop sales strategies to scale. • Consulting & process optimization: Analyze partners' existing structures and help to make processes more efficient and more digital. • Trainings & workshops: Conduct training on our products as well as sales topics (e.g., objection handling) and sustainably enable partners. • Performance & reporting: Track partner activities, derive actions, and work on building a scalable, automated commission model.

Role Description The Registered Nurse (RN) (Triage) is part of the Clinical Contact Center (CCC) and must be able to function effectively in a high stress environment where quick and precise decisions are made. The RN (Triage) must balance several tasks at once while being mindful of Veteran safety and call time. The RN works independently and must rely on critical thinking skills they have developed over years in acute bedside critical care areas. The RN Triage role is complex, requiring flexibility, independent decision making, and collaboration. The RN Triage is an expert communicator and provides timely, appropriate advice, and guidance to patients and their representatives who seek assistance with health care issues. - Provides direct care and counseling for patients through a virtual care system for the promotion and maintenance of health and prevention of illness. - Communicates through a structured process in which information is exchanged clearly and accurately among team members. - Self-directed in goal setting in complex situations and manages competing priorities while providing quality nursing care to a complex patient population. - Utilizes appropriate internal and external resources to the virtual encounter, report unusual occurrences and adverse events. - Considers recommended dispositions and interventions from clinical decision support tools to assess and address the clinical needs of patients. - Consolidates services through one center, using telehealth modalities to serve Veterans. - Responsible for the documented outcomes at the program or service level. Qualifications - English Language Proficiency. - Graduate of a school of professional nursing approved by the appropriate accrediting agency. - Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth of the United States. - Grandfathering Provision for current VHA employees in the 0610 series. Requirements - Minimum requirement of 2 years of Emergency Department experience. - 5 years of overall RN experience. Benefits - Competitive salary, regular salary increases, potential for performance awards. - 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). - Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. - Federal health/vision/dental/term life/long-term care insurance options. - Work Schedule: 0730-1600, Variable days to include rotating weekends and some holidays.