Hyatt

• Designing, piloting, and evolving HR service models using a phased, proof-driven approach including pilots to test, refine, and validate service offerings to determine potential for expansion • Developing initial pilot for above property support, including onboarding a team and establishing a foundational performance infrastructure • Validating opportunities for additional pilots • Actively supporting HR Evolution including evolution of the HR operating model • Leading other global initiatives, such as Great Place to Work

• Collaborate closely with a broad range of stakeholders across Food & Beverage, Brands, Design, Operations, Standards, Development, Procurement, and other cross-functional teams. • Shape Hyatt's culinary vision and procurement strategies throughout the region. • Elevate guest experiences, strengthen brand positioning, drive operational excellence, and deliver sustainable value to our hotels. • Lead initiatives that balance culinary innovation, brand integrity, cost optimization, and supply chain effectiveness. • Develop and implement programs that support Hyatt's growth while meeting the unique needs of diverse markets across Latin America and the Caribbean.

• Own the design, development, evaluation, and optimization of AI and Machine Learning solutions that support Hyatt’s guest, colleague, and operational experiences. • Design, prototype, and productionize Generative AI solutions in NL Search, Information Retrieval and Recommender Systems. • Build and evaluate LLM-powered applications, including retrieval-augmented generation, prompt engineering, fine-tuning, embeddings, semantic search, and agentic or workflow-based AI systems. • Develop robust model evaluation frameworks, including offline metrics, human evaluation, guardrail testing, bias and safety checks, and business-impact measurement. • Partner with ML engineering and data engineering teams to deploy scalable real-time inference pipelines and batch processing workflows. • Mentor data scientists and ML practitioners through design reviews, code reviews, modeling best practices, and knowledge sharing. • Collaborate with ML engineering to productionize models and Gen AI services using AWS-native tools and modern MLOps practices.

• Design, build, and maintain automated test frameworks for cloud native services, APIs, and event driven workflows running in AWS • Develop integration, contract, and end to end tests validating interactions across customer data platforms, personalization engines, campaign orchestration, and downstream channels • Embed automated testing and quality gates into CI/CD pipelines to support fast, reliable releases • Validate personalization, segmentation, and eligibility logic across channels, regions, brands, and guest journeys • Create reusable libraries and tooling that enable engineering teams to self service testing at scale • Build automated tests for AI and ML driven systems, including recommendation outputs, decision logic, and optimization flows • Ensure correctness and stability of guest data pipelines, identity resolution, and activation outputs • Implement automated checks for schema changes, data anomalies, latency, and failure scenarios • Partner with engineering teams to improve testability, observability, and resilience of services • Leverage AWS native tooling and logs to support test diagnostics, debugging, and root cause analysis • Participate in incident reviews and contribute to prevention through automated quality controls and tooling • Promote a culture of quality engineering, automation, and shared ownership across the MarTech organization • Coordinate larger testing efforts and sharing of best practices across teams and organizations

• Focus on group lead response for a portfolio of Full-Service hotels • Receive leads from many different sources, interact with clients, create proposals, and respond in a way that is beneficial for each hotel and their individual goals • Manage a sales funnel and contracting business • Utilize Envision and other sales tools to promptly respond to leads to increase conversion and revenue • Demonstrate thorough understanding and competence in Group Sales

• Responsible for driving incremental revenue across Hyatt Studios and Hyatt Select hotels by strategically managing Group and Transient sales opportunities throughout the entire sales lifecycle • Serving as an extension of each hotel's sales team • Requires a strong understanding of the mid-scale segment, including its customer base, market trends, and revenue opportunities • Manages a dynamic pipeline of opportunities by qualifying leads, building client relationships, preparing compelling proposals, negotiating and contracting business, and guiding opportunities from inquiry through conversion • Ensures timely, strategic follow-up that maximizes conversion, supports hotel-specific sales goals, and delivers measurable revenue results • Demonstrates expertise in Group and Transient sales funnel management • Excels in managing a high-volume pipeline and consistently delivers an exceptional customer experience

• Manage and grow an assigned portfolio of wholesale accounts while developing new business opportunities within the vertical. • Build and maintain deep account intelligence, including key buyers, influencers, distribution model, source markets, customer mix, seasonality, contracting needs, production history, competitive set, and next steps. • Develop and execute account plans that support revenue growth across leisure, transient, group, package, extended stay, and project-based business. • Prospect and qualify new wholesale, tour operator, receptive operator, travel distributor, bed bank, consortia, and related accounts with potential for Hyatt hotels. • Educate wholesale buyers on Hyatt brands, hotel capabilities, destination fit, rate structures, service standards, and solutions relevant to their business needs. • Partner with hotel sales teams, operators, revenue management, distribution, and commercial stakeholders to align customer opportunities with hotel priorities and profitability goals. • Support customer negotiations, contracting conversations, hotel communication, and opportunity follow-up with urgency and strong attention to detail. • Stay current on wholesale travel trends, source market dynamics, booking windows, demand patterns, market conditions, forecasts, and competitive intelligence. • Use CRM, sourcing platforms, analytics, and industry tools to document activity, prioritize opportunities, and measure account performance. • Champion Hyatt initiatives and priorities with wholesale customers as appropriate, including new hotel openings, focus hotels, Essentials brands, and special initiatives. • Elevate the voice of the wholesale customer within Hyatt and participate in cross-functional projects that support National Sales priorities. • Coordinate account transitions, hotel referrals, and opportunity handoffs to support strong execution across Hyatt teams.

• Identify, qualify, and develop high-potential B2B accounts across assigned markets, industries, segments, and hotel priorities. • Build account intelligence, including key contacts, buyer needs, travel patterns, sourcing behavior, competitive set, business potential, and next steps. • Execute proactive prospecting plans using internal and external tools, market data, customer insights, and hotel priorities. • Create new demand and secure Hyatt's inclusion in relevant group, transient, extended stay, project, and other sourcing opportunities. • Support revenue generation for new-opening hotels, conversions, focus hotels, emerging markets, and the Essentials/select-service portfolio, as assigned. • Engage customers through direct outreach, introductory presentations, market visits, networking events, sales blitzes, trade shows, and industry functions. • Use analytics and market intelligence to prioritize activity, evaluate account potential, and identify higher-value opportunities. • Partner with hotel sales teams, owners, operators, and internal stakeholders to align business development activity with hotel needs and commercial priorities. • Document activity, account intelligence, referrals, and next steps in Hyatt systems with strong CRM discipline and follow-through. • Manage qualified opportunities or newly developed accounts through appropriate transition to Hyatt Sales Force, National Account Team, Core Account Team, or hotel owner, as applicable. • Participate in special initiatives and cross-functional projects that enhance business development focus areas and support broader National Sales priorities.

• Manage and grow an assigned portfolio of entertainment accounts while developing new business opportunities within the vertical. • Build and maintain deep account intelligence, including key buyers, influencers, production contacts, travel patterns, sourcing preferences, business potential, competitive set, and next steps. • Develop and execute account plans that support revenue growth across group, transient, extended stay, production, project-based, and special event business. • Prospect and qualify new entertainment, media, production, sports, music, streaming, live event, talent, and related accounts with potential for Hyatt hotels. • Educate entertainment buyers on Hyatt brands, hotel capabilities, location fit, service standards, and solutions relevant to their business needs. • Ensure managed entertainment accounts include Hyatt in relevant group, transient, production, project, and event sourcing opportunities. • Partner with hotel sales teams, operators, revenue management, and commercial stakeholders to align customer needs with hotel priorities and win business. • Support customer negotiations, hotel communication, and opportunity follow-up with urgency, discretion, and strong attention to detail. • Stay current on entertainment industry trends, production activity, event calendars, market conditions, forecasts, and competitive intelligence. • Use CRM, sourcing platforms, analytics, and industry tools to document activity, prioritize opportunities, and measure account performance. • Champion Hyatt initiatives and priorities with entertainment customers as appropriate, including new hotel openings, focus hotels, Essentials brands, and special initiatives. • Elevate the voice of the entertainment customer within Hyatt and participate in cross-functional projects that support National Sales priorities.

• Manage and grow an assigned portfolio of government accounts while developing new business opportunities within the vertical. • Build and maintain deep account intelligence, including key buyers, procurement contacts, travel managers, influencers, contract requirements, sourcing behavior, travel patterns, business potential, competitive set, and next steps. • Develop and execute account plans that support revenue growth across government transient, group, extended stay, training, relocation, project-based, and meeting business. • Prospect and qualify new federal, state, military, defense, government contractor, public sector, and related accounts with potential for Hyatt hotels. • Educate government buyers on Hyatt brands, hotel capabilities, location fit, service standards, security considerations, and solutions relevant to their business needs. • Support Hyatt inclusion in relevant government sourcing opportunities, RFPs, bids, lodging programs, meetings, trainings, and project-based travel needs. • Partner with hotel sales teams, operators, revenue management, legal/compliance, and commercial stakeholders to align customer needs with hotel priorities and applicable requirements. • Support customer negotiations, hotel communication, rate discussions, and opportunity follow-up with urgency, accuracy, discretion, and strong attention to detail. • Stay current on government travel trends, per diem considerations, procurement cycles, agency priorities, market conditions, forecasts, and competitive intelligence. • Use CRM, sourcing platforms, analytics, and industry tools to document activity, prioritize opportunities, and measure account performance. • Champion Hyatt initiatives and priorities with government customers as appropriate, including new hotel openings, focus hotels, Essentials brands, and special initiatives. • Elevate the voice of the government customer within Hyatt and participate in cross-functional projects that support National Sales priorities.