Hyatt

• Support and execute the global payment product roadmap across digital and in-property channels. • Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms. • Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals. • Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams. • Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms. • Support development and execution of standardized certification frameworks, validation processes, and rollout plans. • Work with internal engineering and infrastructure teams to ensure solutions meet scalability, security, and compliance requirements. • Support implementation of alternative payment methods (e.g., digital wallets, regional payment methods, BNPL, real-time payments). • Assist with integration of payment solutions across web, mobile, and property environments. • Monitor industry trends and recommend opportunities to improve payment capabilities. • Collaborate closely with regional teams to support market-specific payment needs, while staying informed of emerging legal and regulatory requirements. • Participate in agile delivery processes across multiple workstreams. • Support backlog prioritization, sprint planning, and agile ceremonies (stand-ups, retrospectives). • Utilize JIRA to track progress, manage dependencies, and ensure visibility into delivery. • Support management of global payment vendors including gateways, acquirers, and fraud providers. • Assist in vendor evaluations, onboarding, and performance tracking. • Contribute to commercial discussions, cost analysis, and optimization initiatives. • Lead and mentor a team of FTEs and contractors supporting payment initiatives. • Provide clear direction, performance expectations, and regular feedback. • Promote accountability, ownership, and delivery excellence within the team. • Support fraud prevention initiatives and monitoring across digital and property environments. • Partner with Risk and Security teams to ensure compliance with PCI and global regulatory standards. • Assist in identifying and mitigating payment-related risks. • Support tracking and analysis of payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs. • Contribute to development of dashboards and reporting for leadership visibility. • Support delivery of key initiatives such as Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements. • Assist in coordinating cross-functional teams to ensure timely and successful delivery.

• Lead a team of Business Development Managers responsible for creating new demand, winning share, building qualified pipeline, and converting high-potential opportunities into revenue for Hyatt branded hotels. • Partner closely with hotel and regional leadership, analytics, and National Sales colleagues to position Hyatt to win more consistently against our competitors. • Set clear expectations, drive accountability against key performance indicators, and partner closely with hotel, regional, and analytics leaders to identify growth opportunities and deliver top-line results. • Provide day-to-day leadership to assigned Business Development Managers, creating clarity around priorities, performance expectations, and revenue-producing activities. • Coach the team on prospecting, lead qualification, account research, pipeline creation, stakeholder engagement, negotiation, conversion strategy, and CRM discipline. • Own team performance against revenue targets, pipeline generation goals, qualified lead and opportunity volume, account activation, new business production, conversion metrics, CRM activity, and productivity standards. • Recruit, interview, hire, and onboard new Business Development Managers as the team continues to scale. • Mentor the team on efficient use of key industry tools, including Agency 360+, Knowland Group, LinkedIn Sales Navigator, and other platforms used to identify and capture revenue opportunities.

• Identify and maximize potential revenue opportunities for a portfolio of hotels • Gather data and conduct analysis of revenue potential generated by both transient and group travel • Make strategic decisions, communicate effectively with the on-property hotel team, and implement the revenue strategy • Daily review and management of Revenue Management System recommendations for room accommodation and rate inventory controls • Ensure group inventory is managed • Implement strategies on 3rd party internet channels ensuring parity in all distribution’s channels • Conduct group evaluation/displacement analysis as needed by hotel sales to determine impact on hotel RevPAR and overall spend in the hotel • Prepare weekly strategy reports for numerous hotels used during their strategy meetings • Prepare monthly sell strategy for 12-month booking window.

• Conduct internal Fire Life Safety audits for Hyatt properties • Verify property compliance with Hyatt’s minimum FLS requirements and local regulatory standards, and oversee adaptations and modifications throughout installation of FLS systems • Partner with Development, Engineering, and Operations teams to identify and resolve FLS gaps. • Monitors project schedules, manage construction documents, and confirm project completion. Provide technical guidance to design and construction teams during pre-opening to align with Hyatt’s “gold standard” FLS practices. • Remain current with emerging technologies, national codes and best methods for automatic sprinkler systems, fire alarm systems, life safety, and smoke control • Collaborate with external Fire Marshals and local authorities as needed to ensure joint sign-off and compliance approval. • Develop and maintain consistent internal auditing templates, checklists, and reporting standards. • Identify systemic issues, trends, or recurring FLS nonconformities and communicate these findings to Global Risk and Engineering leadership.

• Work closely with Data Engineering, Data Product Management and Data Science teams to meet data requirements of various initiatives in Hyatt. • Work on the creation of the Hyatt Enterprise Data Platform. • Shape and build new analytical solutions to deploy in support of internal clients. • Create solutions to drive innovation. • Recommend tools and capabilities based on research of the current environment and knowledge of on-premises, Cloud-based, and hybrid resources. • Collaborate with engineering, architecture, and migration teams to inform strategy and architecture design. • Design/prototype using multiple techniques and new technologies. • Broaden skillset into areas like automation, scripting, and containerization while developing critical systems for several internal clients. • Lead efforts to design and implement data solutions for data migration, data delivery and ML pipelines. • Build resilient, reliable, performant and secure Data Platform and Applications. • Work closely with application development and data engineer teams on day-to-day tasks along with project planning and implementation.

• Set ambitious financial, operational, and guest experience targets through the Annual Business Plan process and provide strategic guidance to ensure sustained excellence. • Ensure each property authentically represents the vision, values, and standards of Hyatt’s luxury brands. • Serve as the primary liaison between hotel leadership and ownership groups, fostering strong relationships and building alignment on business strategies, capital planning, and long-term growth priorities. • Oversee the successful opening, rebranding, or transition of hotels to maintain seamless brand representation and operational excellence. • Mentor and coach General Managers, providing clear performance feedback, career development planning, and succession readiness for future leaders at Hyatt. • Lead oversight of the 10-year capital planning process to ensure investments support both performance outcomes and brand differentiation.

• Interface directly with hotel owners, property leadership teams, and regional partners to build trust, alignment, and shared accountability for topline performance. • Represent the Commercial Services function in owner discussions, ensuring transparent communication, data‑driven insights, and a balanced approach to strategic decision‑making. • Act as a connector between field and corporate teams, ensuring property-level needs are clearly communicated and understood across the organization. • Engage closely with assigned properties to ensure the Strategic Revenue Plan is designed, aligned, and executed to meet or exceed ownership expectations. • Support the creation, refinement, and continuous improvement of the Strategic Revenue Plan—including pricing, segmentation strategy, demand generation, and market share objectives. • Partner with hotels to identify performance gaps, develop corrective action plans, and drive sustainable improvements toward stabilization and long‑term revenue growth. • Monitor key sales, revenue, and market metrics to support data‑driven strategies and ensure alignment with enterprise commercial priorities. • Liaise between hotel teams and corporate commercial functions (Revenue Management, Sales, Digital, Loyalty, Brand, Marketing and Analytics) to ensure full activation of enterprise resources at the property level. • Manage sales, revenue and marketing related hotel escalations, working with leaders at both property and corporate levels to diagnose issues and implement effective solutions. • Ensure effective tactical sales planning, segment deployment, and account management practices are in place across assigned hotels. • Contribute to the development and execution of topline revenue generation strategies that align with enterprise goals and drive RevPAR penetration and market share gains.

• Monitor and manage BirchStreet-related inquiries submitted through the ServiceNow queue; provide timely and accurate responses to internal and external stakeholders. • Investigate and resolve BirchStreet approval matrix errors, ensuring compliance with corporate policy and appropriate escalation where necessary. • Coordinate BirchStreet system configurations for new hotel builds, including user setup, approval workflows, and catalog management. • Support property transitions, including ownership changes, deflagging, or shifts to franchise management, by ensuring continuity and compliance in procurement systems. • Collaborate with Procurement and Finance teams to assist in rollout of BirchStreet AP module in the Americas, including supplier onboarding, data clean-up, and configuration of approval matrixes. • Liaise with hotel teams and corporate departments to gather requirements, document processes, and provide training for BirchStreet system enhancements or new feature deployments. • Track project timelines and deliverables, ensuring assigned tasks related to system implementations and purchasing projects are completed on schedule. • Analyze system usage and user feedback to identify recurring issues or opportunities for improvement and propose enhancements accordingly. • Conduct testing and validation for new BirchStreet functionality, upgrades, or process changes prior to deployment. • Provide cross-functional administrative support to the Operational Procurement team as needed, including reporting, data entry, and special projects. • Create and maintain accurate documentation related to system setups, SOPs, user guides, and training materials to support ongoing learning and adoption. • Conduct system training sessions training hotel users, collecting feedback, and helping ensure smooth adoption of new tools or modules. • Evaluate other procurement or inventory systems when requested, providing feedback or comparison insights related to system functionality, user experience, and operational fit.

• Review event sales contracts and schedule payments • Follow up with customers and hotel staff to ensure deposits and prepayments are collected and posted timely • Guide customers through the credit application process to ensure enough credit is established to cover their event • Make post-event invoice adjustments and corrections • Collect final payments and send out billing to customers • Report credit, payment, and billing progress to hotels weekly via account notes • Reconcile holding accounts to ensure payments are accurately credited toward customer accounts • Answer customer inquiries regarding payments and billing

• Design and implement end-to-end ML systems, including data ingestion, feature processing, model training, and model serving • Architect and deploy scalable AI services supporting real-time and batch inference use cases • Build and maintain ML infrastructure across cloud environments (e.g., EC2, EKS, SageMaker, specialized inference hardware) • Develop and evolve MLOps platforms, including training pipelines, deployment workflows, feature stores, and model observability • Implement CI/CD and infrastructure-as-code patterns to automate model lifecycle management • Optimize model training and inference performance for cost, latency, and hardware efficiency • Monitor production ML systems for accuracy, reliability, and operational health • Partner cross-functionally with data engineering, architecture, governance, and security teams to ensure compliant and scalable solutions • Mentor team members on ML engineering, system design, and operational best practices • Contribute to special initiatives that advance AI platform maturity and engineering standards