Hubtype

Role Description El mercado español es nuestro principal foco de crecimiento: pipeline inbound activo, verticales validados y clientes en Cataluña, Madrid y el resto del territorio. Tu misión es gestionar y cerrar ese pipeline con rigor, velocidad y acceso al decisor real. - Gestionar el ciclo completo de ventas para cuentas SMB y mid-market en España: cualificación, demo, propuesta, negociación y cierre. - Trabajar principalmente con leads inbound generados por marketing y SDRs. - Hacer discovery estructurado para identificar el dolor agudo: números de WhatsApp bloqueados, mandatos de compliance, ineficiencia en el call center. - Construir Project Plans en 48-72 horas del scoping en deals con urgencia. La velocidad importa — los deals que se alargan sin razón mueren. - Identificar y acceder al Economic Buyer desde el principio. Qualifications - 1-3 años de experiencia en ventas B2B SaaS con cuota. Es un rol junior-mid — nos importan más los instintos y el potencial que los títulos. - Experiencia vendiendo a SMB y mid-market (deals de €10K-€100K ACV). Experiencia enterprise es un plus, no un requisito. - Conocimiento o exposición a CX, plataformas de mensajería, IA conversacional, CCaaS o CPaaS es un plus importante. Si has vendido Twilio, Infobip, Zendesk, Intercom o similares, ya hablas el idioma del comprador. Requirements - AI-native. Usas herramientas de IA activamente en tu flujo de trabajo: investigación, outreach, prep, análisis. - Venta consultiva. Escuchas antes de presentar. Entiendes el negocio del cliente antes de hablar del tuyo. - Español nativo, obligatorio. Catalán muy valorado — una parte importante de nuestra base de clientes está en Cataluña. Francés a nivel profesional es un plus significativo. - Cómodo con la complejidad. Deals multi-stakeholder, objeciones técnicas, preguntas de integración — te involucras, no esquivas. - Disciplina de pipeline. Cualificas con honestidad y mantienes el CRM al día. Benefits - Pipeline inbound activo desde el primer día. Hay demanda real que gestionar — no empiezas en frío. - Pipeline en España que ya está generando. No empiezas desde cero en todos lados. - Colaboración directa con GTM, Marketing y Producto. Sin capas corporativas. - Una empresa que vende IA y espera que la uses. Invertimos en herramientas y formación. - 27 días de vacaciones + tu cumpleaños + 1 día de voluntariado. - Contrato fijo con salario base + variables + budget para formación + benefits por retribución flexible. - 100% remoto con base en España.

Role Description Esta posición combina dos motions distintos: gestionar y cerrar deals inbound SMB/mid-market en España, y abrir el mercado francés desde cero. Serás la primera persona responsable de Francia en Hubtype. - España - gestión de deals inbound - Gestionar el ciclo completo de ventas para cuentas SMB y mid-market en España: cualificación, demo, propuesta, negociación y cierre. - Trabajar principalmente con leads inbound generados por marketing y SDRs. - Hacer discovery estructurado para identificar el dolor agudo: números de WhatsApp bloqueados, mandatos de compliance, ineficiencia en el call center. - Construir Project Plans en 48-72 horas del scoping en deals con urgencia. - Identificar y acceder al Economic Buyer desde el principio. - Francia - expansión de mercado - Construir pipeline desde cero en el mid-market francés, con foco en verticales con fit probado en Hubtype. - Prospectar, hacer outreach, cualificar y cerrar de forma autónoma. - Identificar eventos desencadenantes que crean urgencia real de compra. - Trasladar inteligencia de mercado al equipo de GTM. - En los dos mercados - Mantener el CRM limpio y actualizado. - Multi-threading en cada deal. - Construir casos de ROI, no listas de features. Qualifications - 1-3 años de experiencia en ventas B2B SaaS con cuota. - Experiencia vendiendo a SMB y mid-market (deals de €10K-€100K ACV). - Conocimiento o exposición a CX, plataformas de mensajería, IA conversacional, CCaaS o CPaaS es un plus importante. Requirements - AI-native. Usas herramientas de IA activamente en tu flujo de trabajo. - Discovery primero. Preguntas por el proceso de decisión, el economic buyer y el evento desencadenante antes de presentar nada. - Bilingüe ES + FR, obligatorio. - Cómodo con la complejidad. - Disciplina de pipeline. Benefits - Incorporación prevista: septiembre 2025. - Una oportunidad real de expansión. - Pipeline en España que ya está generando. - Colaboración directa con GTM, Marketing y Producto. - Una empresa que vende IA y espera que la uses. - 27 días de vacaciones + tu cumpleaños + 1 día de voluntariado. - Contrato fijo con salario base + variables + budget para formación + benefits por retribución flexible. - 100% remoto con base en España.

At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the actual development work. We are looking for a **Technical Customer Success Manager** who will own the **end-to-end customer journey**: from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about **understanding the customer's technical and business needs**, translating them into clear requirements for engineering, and orchestrating delivery across teams. Key responsibilities - Own a portfolio of strategic accounts as their main point of contact across the full lifecycle. - Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables. - Run discovery sessions with customers to understand business goals, use cases and technical context. - Translate customer needs into clear, structured requirements that engineering can act on, and translate technical decisions back into business language for the customer. - Act as the bridge between the customer and Hubtype's engineering, product and solutions teams. The CSM does not build the solution but owns its delivery. - Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities. - Drive adoption, monitor account health and identify upsell and expansion opportunities. - Run QBRs, executive reviews, trainings and workshops with both business and technical stakeholders. - Use AI tools daily to scale work: drafting, research, summarization, analysis, documentation and automation. - Capture customer feedback and feed it into the product roadmap.

Role Description At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the actual development work. We are looking for a Technical Customer Success Manager who will own the end-to-end customer journey: - From kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about understanding the customer's technical and business needs, translating them into clear requirements for engineering, and orchestrating delivery across teams. - Own a portfolio of strategic accounts as their main point of contact across the full lifecycle. - Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables. - Run discovery sessions with customers to understand business goals, use cases and technical context. - Translate customer needs into clear, structured requirements that engineering can act on, and translate technical decisions back into business language for the customer. - Act as the bridge between the customer and Hubtype's engineering, product and solutions teams. - Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities. - Drive adoption, monitor account health and identify upsell and expansion opportunities. - Run QBRs, executive reviews, trainings and workshops with both business and technical stakeholders. - Use AI tools daily to scale work: drafting, research, summarization, analysis, documentation and automation. - Capture customer feedback and feed it into the product roadmap. Qualifications - 3–5 years in Customer Success, Technical Account Management, Solutions Consulting or Project Management in a SaaS / tech environment. - Technical understanding: able to confidently discuss APIs, webhooks, integrations, JSON, OAuth and SaaS architectures. - Requirements & analysis: strong analytical mindset; able to gather, structure and document technical and functional requirements. - Project management: proven track record managing complex delivery projects with multiple stakeholders. - AI-native mindset (Level 3 maturity in Hubtype score): actively designs and builds AI-powered processes and workflows. - Languages: full professional fluency in English, Spanish and Catalan, written and spoken. - Customer-facing communication: able to lead meetings confidently with executives, business owners and developers. - Data-driven: comfortable with dashboards and customer KPIs; uses data to drive decisions and conversations. - Ownership & autonomy: thrives in a fast-paced, hands-off, async environment. Requirements - Additional languages: French at professional level. - Industry experience: background in conversational AI, chatbots, CCaaS, customer experience or messaging platforms. - Channels know-how: familiarity with WhatsApp Business, Instagram, Messenger, Apple Messages for Business or Google RCS. - Code literacy: ability to read code (JavaScript / Node.js, Python or similar) is a plus. - Tooling: hands-on with Postman, Jira, Notion, HubSpot, Salesforce, Looker or Tableau. - Environment: previous experience in a startup or scale-up. Benefits - 27 days of holiday per year, plus your birthday, plus a volunteering day, plus bank holidays. - Fully remote policy and very flexible working. - Dedicate 10% of your time to self-improvement. - Attractive Benefits & Perks Plan, centered in Learning & Development. - Workstation budget for make great work happen at home.