Hospitable.com

• Own month-end close deliverables for assigned areas/entities: journal entries, reconciliations, schedules, and variance explanations. • Maintain audit-ready working papers and clear support for every number (no “mystery balances”). • Own bank and cash reconciliations across 20+ bank/payment accounts (multi-entity, multi-currency). • Drive open items to resolution quickly; prevent recurring recon breaks through root-cause fixes. • Monitor and resolve subscription revenue flow issues that delay close (e.g., billing → ERP sync errors, credit notes, customer tax/VAT data changes). • Support NetSuite revenue recognition execution and troubleshooting, including workflow/approval issues that block posting. • Help keep Payhawk “clean” going into close: invoices/receipts captured, correct entity + coding, approvals complete, payment evidence retained, and sync exceptions resolved. • Own balance sheet integrity for assigned accounts (prepaids, accruals, intercompany, etc.), including aging and follow-ups. • Drive issues to root cause and fix them permanently (process, system, or upstream behavior). • Document SOPs/checklists, tighten controls, and reduce manual work. • Partner with Finance leadership to shorten close time and increase confidence in the numbers. • Tackle ad hoc accounting/finance requests that come up during the month (analysis, audit asks, process cleanups, cross-functional questions). • Support the Accountant in Residence with tax return preparation support (as needed).

Role Description We are looking for a Senior Accountant who will take meaningful ownership of month-end close workstreams and help us move toward a 5‑day month-end close through better reconciliations, tighter controls, and relentless process improvement. - Run close workstreams end-to-end (multi-entity). - Own month-end close deliverables for assigned areas/entities: journal entries, reconciliations, schedules, and variance explanations. - Maintain audit-ready working papers and clear support for every number (no “mystery balances”). - Bank & cash reconciliations (scale + rigor). - Own bank and cash reconciliations across 20+ bank/payment accounts (multi-entity, multi-currency). - Drive open items to resolution quickly; prevent recurring recon breaks through root-cause fixes. - Monitor and resolve subscription revenue flow issues that delay close (e.g., billing → ERP sync errors, credit notes, customer tax/VAT data changes). - Support NetSuite revenue recognition execution and troubleshooting, including workflow/approval issues that block posting. - Help keep Payhawk “clean” going into close: invoices/receipts captured, correct entity + coding, approvals complete, payment evidence retained, and sync exceptions resolved. - Enforce and improve our Payhawk submission process (right entity inboxes, AP mailbox for bank transfers, clear expectations across the company). - Own balance sheet integrity for assigned accounts (prepaids, accruals, intercompany, etc.), including aging and follow-ups. - Drive issues to root cause and fix them permanently (process, system, or upstream behavior). - Document SOPs/checklists, tighten controls, and reduce manual work. - Partner with Finance leadership to shorten close time and increase confidence in the numbers. - Tackle ad hoc accounting/finance requests that come up during the month (analysis, audit asks, process cleanups, cross-functional questions). - Support the Accountant in Residence with tax return preparation support (as needed). Qualifications - 5+ years in accounting with real month-end close ownership. - Strong reconciliation and documentation discipline (you can explain every balance). - Experience working in an ERP (NetSuite strongly preferred). - Comfort operating in a fast-moving, remote environment: proactive communication, high ownership, low hand-holding. Requirements - SaaS subscription billing/revenue exposure (Chargebee experience is a plus). - AP/spend tooling experience (Payhawk or similar). - Multi-entity / multi-currency experience. Benefits - The total budget for this role is within US$98,000.00 - US$107,800.00 depending on the cost of living in your location. - For US employees, the gross salary could be anywhere between US$90,384.21 - US$99,422.63. - Options into the company equity through our $HOST token (RSU's), with a grant value of up to $19,600.00. - For US employees: healthcare (including EPO, PPO and HSA), 401(k). - 35 days off per year, encouraged (including self-serve public holidays) and parental leave. - Complimentary mental health and emotional support with therapists on call through Slack by Spill. - Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

• Own and operate our SOC 2 Type II compliance program end-to-end - managing the annual audit cycle, maintaining controls in Vanta, coordinating evidence gathering across teams, and remediating gaps before they become findings. • Design and lead the rollout of PCI DSS Service Provider Level 1 compliance, working with a QSA and internal engineering teams to scope the assessment, implement required controls, and prepare for audit. • Build out our GDPR compliance posture - formalising data processing records, ensuring DSAR processes are robust, and working across departments to close gaps in our data protection practices. • Manage our GRC tooling (Vanta) day-to-day - configuring tests, maintaining integrations, triaging failing checks, and keeping evidence fresh and audit-ready. • Respond to customer and partner security questionnaires, due diligence requests, and trust-related inquiries. You'll be the face of Hospitable's security posture externally. • Work with Sam whose favourite fruit is Mango. • Partner with engineering and infrastructure to translate compliance requirements into actionable technical work - writing clear tickets, not vague mandates. • Identify where compliance automation can reduce manual effort and implement it. We're a tech company; we should act like one when it comes to compliance too. • Evaluate and recommend additional frameworks or certifications that strengthen our market position as we scale.

Role Description Hospitable processes over $6 billion in annual reservation value for more than 20,000 customers. As we scale, so does the trust our customers, partners, and future acquirers place in us. Compliance isn't a checkbox exercise here - it's a core part of how we protect that trust and accelerate the business. We're hiring our first dedicated Senior Compliance Officer to own and mature our compliance program. You'll be building on a solid foundation - we already hold SOC 2 Type II and use Vanta as our GRC platform - but there's a big roadmap ahead. PCI DSS (Service Provider Level 1), GDPR formalisation, and potentially ISO 27001 are all on the horizon. This role is about designing the program, driving it forward, and making compliance a competitive advantage rather than a burden. You'll work cross-functionally with engineering, product, infrastructure, and customer-facing teams. This is a high-agency role where you'll need to be comfortable operating independently, making judgment calls, and getting your hands dirty with evidence collection and control management on a daily basis. What you will be working on - Own and operate our SOC 2 Type II compliance program end-to-end - managing the annual audit cycle, maintaining controls in Vanta, coordinating evidence gathering across teams, and remediating gaps before they become findings. - Design and lead the rollout of PCI DSS Service Provider Level 1 compliance, working with a QSA and internal engineering teams to scope the assessment, implement required controls, and prepare for audit. - Build out our GDPR compliance posture - formalising data processing records, ensuring DSAR processes are robust, and working across departments to close gaps in our data protection practices. - Manage our GRC tooling (Vanta) day-to-day - configuring tests, maintaining integrations, triaging failing checks, and keeping evidence fresh and audit-ready. - Respond to customer and partner security questionnaires, due diligence requests, and trust-related inquiries. You'll be the face of Hospitable's security posture externally. - Work with Sam whose favourite fruit is Mango. - Partner with engineering and infrastructure to translate compliance requirements into actionable technical work - writing clear tickets, not vague mandates. - Identify where compliance automation can reduce manual effort and implement it. We're a tech company; we should act like one when it comes to compliance too. - Evaluate and recommend additional frameworks or certifications that strengthen our market position as we scale. Qualifications - Significant hands-on experience running compliance programs in a SaaS or technology company - you've been through multiple audit cycles and know what great looks like. - Deep working knowledge of SOC 2 and PCI DSS frameworks. You understand controls at a practical level, not just a theoretical one. - Experience with GRC platforms, ideally Vanta. You should be comfortable configuring tests, managing integrations, and using the platform as a source of truth rather than a reporting afterthought. - Familiarity with GDPR and data protection requirements. Formal DPO experience is a plus but not required. - The ability to work cross-functionally with engineering teams - you can read an architecture diagram, understand what a Kubernetes cluster is, and translate compliance requirements into language engineers actually want to act on. - Avid user of AI to improve and automate your workflows, knowing when to reach for it and when to step in - we don't want to be the next Delve-like. - Strong written communication. We're remote-first and async-heavy. Most of your influence will come through clear documentation, well-written tickets, and persuasive Slack messages rather than meetings. - Self-motivated and able to operate with high autonomy. You won't have a compliance team around you (yet). You need to be comfortable owning the function solo and knowing when to pull others in. - Experience working with external auditors and QSAs. You know how to prepare for and manage an audit without it becoming a fire drill. - Everything else is a lovely bonus that we're excited to hear about! Benefits - The total budget for this role is within $148,000 - $184,800.00 depending on the cost of living in your location. - We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia. - The gross salary for US employees could be anywhere between $136,492.34 to $170,430.97. - Options into the company equity through RSUs with a current grant value of up to $50,400.00. - For US employees: healthcare (including EPO, PPO and HSA), 401(k). - 35 days off per year, encouraged (including self-serve public holidays) and parental leave. - Complimentary mental health and emotional support with therapists on call through Slack by Spill. - Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

• You will be an important part of our product and engineering team, focusing on delivering magical user experiences to our hosts. • Partner with product, sales, customer success and other engineers to develop, ship and own features that solve problems for our hosts. • Help us shape the product - Use your knowledge and skills to help shape and improve something. (You won't get perfect specs and be expected to just execute on them) • Move fast, look for opportunities to simplify, figure out how work can be broken into smaller chunks to ship an MVP sooner, or provide value to hosts faster. • Work with Aryeh whose favourite fruits are Strawberries. • Use your engineering chops to build magical user experiences, ship them, iterate on them, take ownership and accountability for making sure they are as good as they can be. • Implement and use observability tooling to help you achieve the above. We use LogRocket and Sentry to help us track and debug production features. • Provide input on how the frontend codebases can be maintained and improved

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems. Feel free to join in one of our upcoming Townhalls on YouTube to experience it for yourself: https://hsptb.com/twnhll About the team Our Front-End Product Engineers are roamers, they move between projects and teams as needed, working on the things that will deliver the most value to customers. The last bastion of the product experience and the first thing our customers see, we are looking for some of the best product-focussed Angular engineers in the business. "Working at Hospitable is both the most intense and the most rewarding professional experiences of my life. The momentum isn't for everyone, neither is the laser focus on shipping value, but the right person will flourish and grow here more so than just about anywhere else." - Nik, Principal Product Engineer. What you will be working on You will be an important part of our product and engineering team, focusing on delivering magical user experiences to our hosts. We are currently a fully-distributed team of 5 product managers, 25 backend engineers, and 4 frontend engineers. We're hiring for this role to help us keep pace with the amazing work that our product and backend engineers are delivering. After a few weeks onboarding, you'll dive right into feature development; building, improving and owning the experience that we deliver to hosts and their guests. - Partner with product, sales, customer success and other engineers to develop, ship and own features that solve problems for our hosts. - Help us shape the product - Use your knowledge and skills to help shape and improve something. (You won't get perfect specs and be expected to just execute on them) - Move fast, look for opportunities to simplify, figure out how work can be broken into smaller chunks to ship an MVP sooner, or provide value to hosts faster. - Work with Aryeh whose favourite fruits are Strawberries. - Use your engineering chops to build magical user experiences, ship them, iterate on them, take ownership and accountability for making sure they are as good as they can be. - Implement and use observability tooling to help you achieve the above. We use LogRocket and Sentry to help us track and debug production features. - Provide input on how the frontend codebases can be maintained and improved As an engineering team we are all in on Laravel and Angular. Our self-defined tech stack acronym is 🌴 PALM-B; PHP, Angular, Laravel, MySQL and Beanstalk.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems. Feel free to join in one of our upcoming Townhalls on YouTube to experience it for yourself: https://hsptb.com/twnhll About the team Our Front-End Product Engineers are roamers, they move between projects and teams as needed, working on the things that will deliver the most value to customers. The last bastion of the product experience and the first thing our customers see, we are looking for some of the best product-focussed Angular engineers in the business. "Working at Hospitable is both the most intense and the most rewarding professional experiences of my life. The momentum isn't for everyone, neither is the laser focus on shipping value, but the right person will flourish and grow here more so than just about anywhere else." - Nik, Principal Product Engineer. What you will be working on You will be an important part of our product and engineering team, focusing on delivering magical user experiences to our hosts. We are currently a fully-distributed team of 5 product managers, 25 backend engineers, and 4 frontend engineers. We're hiring for this role to help us keep pace with the amazing work that our product and backend engineers are delivering. After a few weeks onboarding, you'll dive right into feature development; building, improving and owning the experience that we deliver to hosts and their guests. - Partner with product, sales, customer success and other engineers to develop, ship and own features that solve problems for our hosts. - Help us shape the product - Use your knowledge and skills to help shape and improve something. (You won't get perfect specs and be expected to just execute on them) - Move fast, look for opportunities to simplify, figure out how work can be broken into smaller chunks to ship an MVP sooner, or provide value to hosts faster. - Work with Aryeh whose favourite fruits are Strawberries. - Use your engineering chops to build magical user experiences, ship them, iterate on them, take ownership and accountability for making sure they are as good as they can be. - Implement and use observability tooling to help you achieve the above. We use LogRocket and Sentry to help us track and debug production features. - Provide input on how the frontend codebases can be maintained and improved As an engineering team we are all in on Laravel and Angular. Our self-defined tech stack acronym is 🌴 PALM-B; PHP, Angular, Laravel, MySQL and Beanstalk.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems. Feel free to join in one of our upcoming Townhalls on YouTube to experience it for yourself: https://hsptb.com/twnhll About the team Our Front-End Product Engineers are roamers, they move between projects and teams as needed, working on the things that will deliver the most value to customers. The last bastion of the product experience and the first thing our customers see, we are looking for some of the best product-focussed Angular engineers in the business. "Working at Hospitable is both the most intense and the most rewarding professional experiences of my life. The momentum isn't for everyone, neither is the laser focus on shipping value, but the right person will flourish and grow here more so than just about anywhere else." - Nik, Principal Product Engineer. What you will be working on You will be an important part of our product and engineering team, focusing on delivering magical user experiences to our hosts. We are currently a fully-distributed team of 5 product managers, 25 backend engineers, and 4 frontend engineers. We're hiring for this role to help us keep pace with the amazing work that our product and backend engineers are delivering. After a few weeks onboarding, you'll dive right into feature development; building, improving and owning the experience that we deliver to hosts and their guests. - Partner with product, sales, customer success and other engineers to develop, ship and own features that solve problems for our hosts. - Help us shape the product - Use your knowledge and skills to help shape and improve something. (You won't get perfect specs and be expected to just execute on them) - Move fast, look for opportunities to simplify, figure out how work can be broken into smaller chunks to ship an MVP sooner, or provide value to hosts faster. - Work with Aryeh whose favourite fruits are Strawberries. - Use your engineering chops to build magical user experiences, ship them, iterate on them, take ownership and accountability for making sure they are as good as they can be. - Implement and use observability tooling to help you achieve the above. We use LogRocket and Sentry to help us track and debug production features. - Provide input on how the frontend codebases can be maintained and improved As an engineering team we are all in on Laravel and Angular. Our self-defined tech stack acronym is 🌴 PALM-B; PHP, Angular, Laravel, MySQL and Beanstalk.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems. Feel free to join in one of our upcoming Townhalls on YouTube to experience it for yourself: https://hsptb.com/twnhll About the team Our Front-End Product Engineers are roamers, they move between projects and teams as needed, working on the things that will deliver the most value to customers. The last bastion of the product experience and the first thing our customers see, we are looking for some of the best product-focussed Angular engineers in the business. "Working at Hospitable is both the most intense and the most rewarding professional experiences of my life. The momentum isn't for everyone, neither is the laser focus on shipping value, but the right person will flourish and grow here more so than just about anywhere else." - Nik, Principal Product Engineer. What you will be working on You will be an important part of our product and engineering team, focusing on delivering magical user experiences to our hosts. We are currently a fully-distributed team of 5 product managers, 25 backend engineers, and 4 frontend engineers. We're hiring for this role to help us keep pace with the amazing work that our product and backend engineers are delivering. After a few weeks onboarding, you'll dive right into feature development; building, improving and owning the experience that we deliver to hosts and their guests. - Partner with product, sales, customer success and other engineers to develop, ship and own features that solve problems for our hosts. - Help us shape the product - Use your knowledge and skills to help shape and improve something. (You won't get perfect specs and be expected to just execute on them) - Move fast, look for opportunities to simplify, figure out how work can be broken into smaller chunks to ship an MVP sooner, or provide value to hosts faster. - Work with Aryeh whose favourite fruits are Strawberries. - Use your engineering chops to build magical user experiences, ship them, iterate on them, take ownership and accountability for making sure they are as good as they can be. - Implement and use observability tooling to help you achieve the above. We use LogRocket and Sentry to help us track and debug production features. - Provide input on how the frontend codebases can be maintained and improved As an engineering team we are all in on Laravel and Angular. Our self-defined tech stack acronym is 🌴 PALM-B; PHP, Angular, Laravel, MySQL and Beanstalk.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. What you will be working on? As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. - Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling). - Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls. - Create bug reports to escalate to engineering. - Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product. - Act as a "feature champion" to educate the product & engineering teams about users' needs. - Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. What does the schedule look like? For this position, we are aiming to service customers across North American timezones. This role will follow a five-day schedule that might include one weekend day to ensure coverage.