• Responds same day to controllable and uncontrollable customer sales and cancellation requests • Sells and Saves, secures, and converts' by handling all customer sales and cancellation requests • Resolves escalations for customer service within the defined territory • Generates revenue growth by utilizing a consultative selling approach • Establishes and maintains a high level of customer satisfaction • Reduces lost accounts by diffusing cancellation requests • Increases revenue and profitability by executing sound plans on sales and retention calls • Matches WM services with customer needs • Effectively uses WM sales productivity software tools • Acquires in depth industry and company knowledge

Role Description This role is remote and not required to be in the office; however, this position requires that the candidate lives within 50 miles of the Phoenix business unit. Internal employees from Tupelo, MS, Coraopolis, PA, or Lombard, IL are eligible to apply. Responds same day to controllable and uncontrollable customer sales and cancellation requests assigned to the Inside Sales Channel. Through the development and implementation of sound sales and retention strategies and the use of effective selling and negotiation skills, maximizes revenues and minimizes the impact of cancellation requests and rate rollbacks. Secures updated contract agreements from customers. Essential Duties and Responsibilities - Sells and saves by handling all customer sales and cancellation requests. - Provides ongoing education of contract details to existing customers. - Obtains customer contract commitments using sound telephone-based negotiation practices. - Resolves escalations for customer service within the defined territory. - Generates revenue growth by utilizing a consultative selling approach in the acquisition and retention of current WM customers. - Establishes and maintains a high level of customer satisfaction. - Communicates with the Market Area Sales Manager to support and resolve unique customer issues. - Reduces lost accounts by diffusing cancellation requests. - Increases revenue and profitability by executing sound plans on sales and retention calls. - Matches WM services with customer needs by demonstrating knowledge of customers, pricing, and competition. - Effectively uses WM sales productivity software tools (i.e., Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, Green Pages, etc.). - Acquires in-depth industry and company knowledge to prepare complex proposals and make recommendations on equipment optimization and leasing options. - Proposes customer solutions compliant with appropriate local, state, and federal regulations. - Updates and secures customer service agreements. Qualifications - Must live and work in the US. - Education: High school diploma or GED (accredited) and one year of relevant work experience. - Experience: One (1) year of consumer-based industry sales (in addition to education requirement). - Internal requirements include nine (9) months of proven success in a position involving customer interaction. - Certificates, Licenses, Registrations or Other Requirements: None required. - General Competencies Include: - Build Relationships - Communicate With Impact - Demonstrate Professionalism - Make Sound Decisions - Think Strategically - Proficient with Computer and Software Applications - Produce Results - Know the Business - Influence and Negotiate - Manage Work/Time - Use Ethical Practices Work Environment - Normal setting for this job is: Remote / work from home, customer industrial facilities, corporate offices, airports, hotels. - Attire for this job is: business, business casual. - The expected base range for this position across the U.S. is $19.50 - $20.50. Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. - Stock Purchase Plan. - Company match on 401K. - Paid Vacation, Holidays, and Personal Days. - Benefits may vary by site.

• Manage all sales activities related to Water & Power opportunities in the assigned territory. • Develop and maintain strong relationships with End Users, Engineering Consultants, Contractors, and Channel Partners. • Effectively oversee local channel partners (Manufacturer’s Representatives and Distributors) to maximize performance. • Monitor and pursue project sales, service opportunities, and aftermarket sales with existing customers. • Serve as the first point of contact for customer needs while coordinating with the Factory Service Group when required. • Maintain accurate reporting and CRM updates to ensure visibility into sales activities across the organization. • Stay informed about competitive positioning and market developments. • Collaborate with the Country Manager and other Area Sales Managers to develop sales strategies aligned with company goals. • Provide regular business forecasts for all products and services. • Prepare monthly sales reports with the Regional Sales Manager to support accurate forecasting.

• Acquire the remaining participants for the GOURMET or WELLNESS game • B2B cold calling by phone • Send informational emails after telephone outreach • Use address/contact databases for calling lists