Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description The Larson Consumer Service team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our customers. As the Product Consultant, you are the “Voice of Larson Doors” that consumers interact with when they have product, technical, or warranty questions. You will provide world-class customer service to our consumers and receive paid virtual training in Larson products to make sure you are ready to assist our customers. Before the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career. Larson offers a competitive starting rate of $37k/yr ($17.79/hour) and benefits from day one, which include medical, dental, vision, annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. This position is 100% remote and Larson provides all the necessary equipment for you to be successful! If this sounds like the position for you, our next training will begin on April 27, 2026 with training hours of 8:30 am-5:00 pm CST (M-F). Our contact center is open Monday - Friday 7:30am - 5:00pm Central Time & Saturday 7:30 – 4:00 pm Central Time; the incumbent will be scheduled to work an 8-hour shift during those hours. Saturdays are scheduled on a rotating basis. RESPONSIBLIITIES: - Deliver a positive consumer experience that strengthens brand perception and drives unsolicited word of mouth advocacy. - Manage inbound consumer calls to diagnose issues, determine root causes, and provide clear product and technical support solutions. - Use technology effectively to identify products, explain resolutions, and guide consumers through repairs or installation of service kits. - Navigate challenging or sensitive situations by negotiating solutions that create positive outcomes for both the consumer and Larson. - Maintain professional composure and communication throughout all interactions. - Consistently meet daily performance metrics, including call quality, call management, productivity, and adherence to established processes. - Accurately document consumer information, product details, and troubleshooting steps as required. - Performs other duties and/or special assignments as needed Qualifications - High School diploma or equivalent required. College degree or currently working towards the completion of a college degree is strongly preferred. - 2 or more years’ experience in a contact center or other fast-paced customer service environment required. - Excellent professional communication skills required, both verbal and written. - Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus. - Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation. - Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork. - Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy. Additional Information Fortune Brands believes in fair and equitable pay. The base salary for this role is $37,000 USD. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

Job Title: Customer Sales Executive – UNFI Conventional Job Location: US Remote, near major airport Summary: The Customer Sales Executive (CSE) is responsible for profitably growing Hershey’s business with UNFI Conventional Wholesale business and the retailers that UNFI supplies by achieving objectives and plans, including net sales, market share, trade spend, and sales activity margin. Responsibilities include business planning & analysis, creating valued business partnerships with customers by becoming a business advisor, and achieving mutually beneficial agreements through skilled negotiation and understanding of the customer’s business. The CSE will also leverage insights to build a 1-to-3-year business plan and deploy supporting tactics to achieve financial objectives. Successful candidate will be able to effectively manage the corporate environment and head office/procurement role, as well as drive sales opportunities across the independent network of outlets. Responsibilities: • Achieve net sales, market share, trade spend, and sales activity margin targets for assigned customer(s) by simulating and planning incremental volume and pre and post analysis as well as displaying core competencies and behaviors. This includes judiciously managing and allocating trade funds (maintaining compliance with all Sarbanes Oxley policies) to achieve profitable sales growth. • Effectively utilize Hershey’s analytical tools (e.g. PlanEx, Unify, TradePoint, and Demand Tech, etc.) and processes to drive profitable and predictable sales results. • Build and maintain appropriate sales plans in PlanEx and effectively work with Customer Planning analyst. • Manage trade fund budget to include clearing deductions. • Monitor and control customer expenses to include WASTE and supply chain costs. • Provide category analysis and consumer insights to customers as well as other category tools/consultation with Category Management partnership. • Achieve appropriate levels of account penetration. Qualifications: • Education: Bachelor's degree strongly preferred. • Experience: At least 4-6 years relevant sales experience. The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

• Handle tickets — with care and depth • Investigate, troubleshoot, and resolve advanced tickets escalated from Level 1 or coming directly from users • Handle a variety of query types: product behaviour, integrations, Account and Billing questions, and automation edge cases • Communicate solutions clearly and patiently — no matter how technical the issue or how frustrated the user • Escalate to Level 3 when needed, with a well-structured handoff • Be a resource for the Level 1 team, supporting them with product knowledge and complex case guidance • Become the product expert you're hired to be • Develop mastery of the PhantomBuster platform — how it works, where it breaks, and why • Build a solid understanding of the lead generation workflows our users are trying to build, not just the product itself • Stay ahead of product changes and new features so users always get accurate, up-to-date answers • Feed intelligence back into the business • Label, collect, and structure user feedback and recurring issues to share with the Product team • Identify patterns in ticket volume, error types, or user confusion that signal product or documentation gaps • Contribute to Customer Care improvement initiatives • Help evaluate and improve our AI chatbot responses to ensure users get accurate, helpful answers at Level 0 • Participate in quality reviews to ensure the standards we've set are consistently met across the team • Create and update internal documentation, troubleshooting guides, and process notes for the broader Customer Enablement team

Role Description Für unsere offene Position als Mitarbeiter Kfz-Reklamationsmanagement (d/m/w) suchen wir dich! Starte im Quality Management Team und sei verantwortlich für das Qualitätsmanagement auf operativer und strategischer Ebene unseres AUTO1 Group Operations Departments. In dieser Abteilung vereinen wir operatives Denken mit strategischem Geschick und sorgen so für reibungslose Abläufe. - Du bist zuständig für die Annahme und Bearbeitung von Anfragen, Reklamationen und besonderen Fällen rund um das Auto. - Du unterstützt unsere Geschäftskunden telefonisch bei ihren Anliegen und findest gemeinsam passende Lösungen. - Du stehst im regelmäßigen Austausch mit anderen internen Abteilungen, z.B. wenn es um die Einschätzung technischer Fälle geht. - Du gehst Herausforderungen mit einem hohen service- und lösungsorientierten Ansatz an. - Du wirkst aktiv an der stetigen Verbesserung unseres Services mit und sorgst für ein positives Erlebnis bei unseren Partnern. Qualifications - Berufserfahrung im Kundenservice oder in einem ähnlichen Bereich, vorzugsweise mit Bezug zum Automobilbereich. - Interesse und Grundkenntnisse im Bereich Kfz bzw. Autoaffinität. - Grundkenntnisse in den gängigen MS-Office-Anwendungen, insbesondere Excel. - Fließende Deutschkenntnisse, Grundkenntnisse oder Lernbereitschaft in Englisch. - Eine team- und lösungsorientierte Arbeitsweise sowie Freude am Telefonieren. - Begeisterung für Autos und den Austausch mit Menschen. Benefits - 100% remote deutschlandweit! Ganz egal, wo du in Deutschland wohnst, arbeite Vollzeit von Zuhause. - Moderne IT-Ausstattung & IT-Support. - Rabatt auf dein neues Auto. - Übergesetzlicher Zuschuss zur betrieblichen Altersvorsorge. - Sei Teil von Europas führenden Automobilplattform! - Regelmäßige Feedbackgespräche, um dich bei deinen Zielen zu unterstützen. Company Description AUTO1 Group ist Europas führende digitale Automobilplattform. Wir revolutionieren den Gebrauchtwagen-Markt mit unseren Marken Autohero, wirkaufendeinauto.de und AUTO1.com. Hier entwickelst du mit uns die beste Möglichkeit, Autos zu kaufen und zu verkaufen.