Healthcare Revenue Cycle Management - Front End to Back End
Medical Collector
Location
Alabama + 10 moreAll locations: Alabama | Florida | Illinois | Louisiana | North Carolina | Massachusetts | Mississippi | Missouri | South Carolina | Texas | Virginia
Posted
3 days ago
Salary
0
Seniority
Mid Level
Job Description
Medical Collector
Hollis Cobb Associates
• Responsible for taking inbound customer calls as well as making outbound calls • Contacting consumers in order to negotiate pay arrangements on early out accounts • Following Federal, State, company and client collection guidelines and laws • Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements • Other duties as assigned by manager
Job Requirements
- A high school diploma or equivalent is required
- 2 years of relevant experience in customer service, sales, 1st party collections, or a related role is preferred
- 1 year of call center, negotiating and collecting payments, working on an automated dialer, interpretation of EOB's and FACS or EPIC
- Strong organization and communication skills
- Ability to use professional language and grammar
- Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
- Intermediate to advanced Microsoft skills in Word and Excel
- Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
- Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
- Strong telephone communication and negotiation abilities
- Must have the ability to simultaneously talk and type
- Ability to type minimum of 25 wpm
Benefits
- Webcam provided
- 100% on camera during shift
- Work from Home
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