Henry Schein One

Role Description The Acquisition Account Executive, DSO role is a quota-carrying, outbound-focused sales hunter responsible for generating net-new Dentrix Ascend revenue within the Dental Support Organization (DSO) and emerging group practice market. This role owns the full new-logo sales cycle — from self-sourced prospecting through executive-level negotiation and close — and is measured primarily on net-new logos acquired and net-new ARR booked, not on managed-account growth or renewals. This is a hunter role. The Acquisition AE is an expert at competitive displacement, proactively identifying DSOs and emerging dental groups running on legacy or competitor practice management platforms and building the business case for migration to Dentrix Ascend. Success requires comfort navigating complex, multi-stakeholder buying committees (CEO, COO, CFO, CCO, IT/Operations leadership) at the DSO support-organization level, as well as sustained discipline through long, multi-stage sales cycles (typically 6–12+ months) involving competitive RFPs, security and IT review, and multi-location implementation planning. This position is Remote within the United States with up to 35% travel as needed. - Maintain a self-sourced outbound pipeline generation target, consistently building new-logo opportunities through cold outreach, conference and event prospecting, referral partner development, and account-based targeting. - Build and maintain a prioritized target account list of DSOs and emerging dental groups (8+ locations) not currently on Henry Schein One platforms, ranked by location count, growth trajectory, funding/PE backing, and competitive displacement opportunity. - Partner with Marketing and the Acquisition/Growth team to develop and execute account-based marketing (ABM) campaigns targeting net-new DSO prospects. - Expertly lead, teach, and take control of complex DSO sales cycles incorporating the Henry Schein One portfolio, practice technology, change management, and growth/acquisition strategy consulting. - Lead competitive displacement strategy, including conducting win/loss analysis and incorporating market and competitor intelligence into sales messaging and positioning. - Create detailed, account-specific business plans and mutual close plans to facilitate attainment of net-new logo and net-new ARR targets. - Deliver value-based insights through discovery and demos tailored to multi-stakeholder DSO buying committees, connecting practice/organization needs to Henry Schein One solutions. - Negotiate multifaceted, enterprise-level customer agreements, including pricing, implementation scope, and multi-location rollout terms. - Maintain accurate, current leads and opportunities in Salesforce, including sales stage, next steps, and close-date discipline appropriate for long enterprise sales cycles. - Forecast monthly and quarterly net-new bookings to leadership with a high degree of accuracy. - Develop and maintain a working relationship with Henry Schein Dental field sales representatives as a key lead-source and early-signal channel for in-market DSO prospects. - Partner with Sales Engineering, Implementation, and Customer Success to ensure a smooth handoff from close to onboarding for newly acquired DSO accounts. - Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in compliance with Company policies and procedures including Worldwide Business Standards, and adhering to Company policies, procedures, and directives regarding standards of workplace behavior. Qualifications - 5 plus years of proven experience in a net-new, hunter-focused B2B SaaS or enterprise technology sales role, with a demonstrated track record of net-new logo acquisition in complex, multi-stakeholder sales cycles (6+ months). - High School Diploma or GED. - Demonstrated track record of net-new logo acquisition and quota over-achievement in a dedicated hunter/new-business role (not primarily account management or renewals). - Expert-level consultative and value-based selling skills suited to complex, multi-stakeholder enterprise software sales and change management. - Strong knowledge of competitive displacement selling — identifying, messaging against, and winning deals from incumbent practice management or DSO software vendors. - High proficiency in relationship management and strategic partnership development at the executive level (C-suite and VP-level DSO stakeholders). - Proficiency with Salesforce CRM required; strong working knowledge of MS Office. - Excellent communication and executive presentation skills, with the ability to build trust and credibility quickly with senior healthcare operators. - Versed and practiced negotiation skills suited to enterprise, multi-location contract structures. - Strong organizational and time-management skills, with the discipline to manage a long-cycle (6–12+ month), multi-threaded enterprise pipeline. - Sharp business acumen with the ability to execute business-level and financial conversations with DSO executive leadership. - Self-motivated, resilient, and energized by proactive, outbound new-business development. Requirements - Bachelor Degree in business administration, sales, marketing, or a related field. - Experience selling into Dental Support Organizations, multi-site healthcare groups, or private equity-backed group practices strongly preferred. - Dental market expertise. - Enterprise new-business sales experience. Travel / Physical Demands - Typically less than 35%. No special physical demands required. - This position will be working in an office or remote environment, utilizing typical office equipment, with travel required for client meetings, industry conferences, and prospect site visits as needed. Benefits - A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Role Description The Provider Sales & Operations Manager is responsible for owning and driving revenue targets across DentalPlans.com's provider-facing programs. This role leads sales performance, provider success, and operational execution across the provider lifecycle, converting provider interactions into enrolled, engaged, and producing practices. A key focus is expanding provider participation, increasing program adoption, strengthening provider relationships, and identifying growth opportunities that enhance value for practices and patients. The ideal candidate is a revenue-oriented operator who combines analytical rigor with the ability to build, unify, and scale provider-facing teams in a fast-paced, performance-driven environment. This position is Remote within the United States with up to 10% travel as needed. What you will do: - Operations & Performance Management - Oversee daily, weekly, and monthly execution plans across Provider Programs including marketing and operations to meet sales, quality, and service targets. - Drive provider enrollment growth, production and program adoption through targeted sales strategies, performance management and continuous optimization. - Monitor and drive team metrics and business trends; proactively identify performance gaps, root causes, and corrective actions. - Develop and execute operational improvement strategies that increase provider satisfaction, retention and service effectiveness. - Design and launch a tiered provider recognition program that differentiates high-performing practices, with structured benefits, engagement touchpoints, and retention strategies tailored to each tier. - Manage the BPO vendor relationship for Provider Care, including performance reviews, SLA adherence, and continuous improvement initiatives. - Develop and manage a provider retention program for at-risk practices considering opt-out, including proactive outreach, education on member impact, and value reinforcement strategies to reduce practice churn. - Manage internal workflows and escalation paths across inbound and outbound functions; identify opportunities to reduce handle time, improve first-contact resolution, and resolve service or operational issues that impact provider or member experience. - Manage cross-functional partnerships supporting provider data feeds, fee schedule management, provider maintenance, and data accuracy initiatives. - Conduct regular QA and call reviews across both inbound and outbound functions; calibrate quality standards and adjust training as needed. - Prepare and present weekly, monthly, and quarterly performance reporting, business insights and leadership updates. - Provider Marketing Program (Sales) - Lead, coach, and develop the PMP Team Lead and outbound agent team to achieve and exceed revenue and enrollment targets, including referral production and program growth goals. - Continuously refine the sales programs including messaging frameworks, competitive counter-tactics, and product education tailored to dental practices. - Institutionalize consistent brand and value proposition messaging across all outbound sales touchpoints. - Identify high-value practice opportunities and lead targeted outreach or re-engagement initiatives to increase new membership recommendations. - Oversee recruitment, onboarding, and training for the PMP team; serve as the point-person for new hire ramp programs. - Manage and optimize commission and incentive programs for agents. - Ensure dentist list integrity; refine data collection processes and target criteria to improve outreach efficiency. - Provider Care (Inbound Operations) - Oversee the BPO-managed Provider Care team, which handles inbound calls from dental practices related to eligibility verification, plan information, fee schedules, and practice data updates. - Define and enforce service standards, response time targets, and quality benchmarks for inbound provider interactions. - Ensure that dental office inquiries across all communication channels are responded to within established SLA windows. - Define and operationalize the Provider Care-to-PMP enrollment pipeline as a core revenue driver including handoff workflows, CRM requirements, quality standards for warm transfers and conversion metrics. - Cross-Functional Collaboration & Strategy - Partner with Product Marketing to align provider outreach with broader campaigns, develop spiffs, and support lead movement through the funnel. - Establish and manage a dentist advisory board to collect actionable feedback, validate program value, and inform ongoing. - Maintain a continuous feedback loop with Product to surface provider and practice pain points that inform roadmap decisions. - Define and oversee tradeshow and practice outreach strategies, including event selection, targeting, performance goals and post-event follow-up activities. - Evaluate and optimize CRM capabilities across the Provider functions, identifying opportunities to improve lead tracking, enrollment attributions, field activities, streamlined workflows and operational efficiency. - Identify trends impacting provider-facing operations and make data-driven recommendations to reduce friction and improve outcomes. - Maintain deep expertise in dental savings plans, provider strategies, market trends and provider facing programs. - Serve as voice of the provider by identifying trends, feedback and operational pain points and partnering with Product and Product Marketing and other areas of the business to improve the provider and member experience. Qualifications - Typically, a bachelor’s degree or global equivalent in related discipline. Master's degree or global equivalent a plus. - Typically, 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 1 or more years of management experience. - Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance. - Outstanding verbal and written communication skills and ability to resolve disputes effectively. - Excellent presentation and public speaking skills. - Excellent independent decision making, analysis and problem solving skills. - Understand and act on financial information that contributes to business profitability. - Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility. - Lead team(s) to achieve company goals in creative and effective ways. - Excellent planning and organizational skills and techniques. - Communicate effectively with senior management. - Good negotiating skills and ability to effectively manage outsourced relationships. - Ability to influence, build relationships, understand organizational complexities and manage conflict. - Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures. - Ability to lead virtual teams. - Demonstrated ability to manage metrics-driven sales and service operations, including KPI design, performance tracking, and agent coaching. - Experience managing or overseeing BPO or outsourced contact center relationships. - Ability to analyze data from multiple sources, identify trends and inconsistencies, and develop action plans for improvement. - Experience designing and managing commission and incentive programs for outbound agents. - Familiarity with eligibility verification processes or provider data management in a healthcare or dental context a plus. - Experience with digital marketing, value-based content development, and dentist-facing sales and service. - Strong project management skills, with the ability to orchestrate, prioritize, and execute multiple initiatives. - Knowledge of customer segmentation, relational database concepts, and reporting systems. - Strong analytical, quantitative, and reasoning skills. - Ability to multi-task and perform well under pressure in a fast-paced, target-driven environment. - Strong leadership and coaching skills, including experience developing frontline team leads. What will set you apart: - Master's degree or global equivalent a plus. - Good understanding of industry practices. - 5+ years of Customer Success or account management experience. Benefits - The posted range for this position is $105,000-$120,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. - Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. - This position is eligible for a bonus target not reflected in the range. - A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Role Description This position is responsible for identifying, establishing, and closing new business opportunities while fostering growth within existing accounts. The primary focus is on generating new revenue streams, driving product adoption, and expanding the customer base through strategic sales efforts. The role involves developing and executing account acquisition strategies, nurturing relationships with key stakeholders, and aligning Henry Schein One’s solutions to meet customer needs and business outcomes. Sr. Enterprise Account Executives are experts in multiple technical software solutions (across the Henry Schein One portfolio of products) and manage multifaceted buying cycles with Henry Schein One customers and/or prospects in the dental market. They understand key practice/DSO outcomes, identify gaps in practice software and technology, and deploy methodical and consultative sales approach to drive substantial incremental revenue for Henry Schein One. This may include consulting on growth and acquisition strategies and positioning strategic partners for the best outcomes. What you will do - Achieve revenue and new bookings quotas by identifying, pursuing, and securing new business opportunities with large enterprise accounts (e.g., NDSO, DSO, DPO). - Build and nurture professional relationships with prospective and existing customers’ executive and account teams. - Strategically position the Henry Schein One brand by representing the full portfolio of products and services to new and existing accounts. - Develop and execute tailored sales strategies to penetrate new markets, close deals, and ensure customer success. - Leverage OneSchein partnerships and resources to strengthen customer relationships and drive mutual growth. - Collaborate with cross-functional teams (e.g., Solution Engineering, Customer Success, Product Management, and Services) to design and deliver impactful solutions that align with customer goals. - Conduct account planning and ensure a seamless transition from prospecting to onboarding and account management. - Negotiate terms, create contracts, and close large, multi-year agreements with enterprise-level customers. Qualifications - Typically, 5 to 8 or more years of sales, business development, or related experience in enterprise software or SaaS. - Typically, a bachelor's degree or global equivalent in a related discipline. - Demonstrated success in acquiring and growing enterprise accounts in SaaS or enterprise software markets. - Proven expertise in new business development, consultative sales, and account expansion within competitive industries. - Exceptional ability to communicate, influence, and drive strategic alignment with customers. - Experience leveraging Salesforce and other CRM tools for pipeline management and forecasting. - Knowledge of enterprise contracting and navigating complex agreements. - Excellent verbal and written communication skills with a talent for articulating value propositions and ROI to executive audiences. - Outstanding presentation and public speaking skills; ability to lead customer and prospect meetings with executive stakeholders. - Strategic thinking and the ability to translate customer needs into actionable solutions. - Strong planning and organizational skills to prioritize opportunities effectively and manage complex sales cycles. - Exceptional negotiation skills, with a focus on creating win-win outcomes for the company and customers. - Strong ability to influence and build trusted relationships with internal and external stakeholders. - Advanced proficiency in financial acumen to align sales strategies with business profitability. Requirements - 5 or more years of sales, business development, or related experience in enterprise software or SaaS in the dental or healthcare industry. - Demonstrated success in acquiring and growing enterprise accounts in SaaS or enterprise software markets in a dental technology or healthcare experience. Benefits - A robust benefits package including health coverage. - Retirement savings with company match. - Paid time off. - Parental leave. - Wellbeing resources. - Education support. - AND MORE!

Role Description We’re looking for a Staff Software Engineer to lead the design, development, and optimization of our software installation frameworks using InstallShield, along with core components written in C, C++, and C#. You will be responsible for streamlining our Dentrix software deployment processes and improving install and upgrade experiences for a wide range of customers – from large enterprise clients to small clinics. If you’re passionate about software quality, installer reliability, and developer enablement, this is the role for you! - Design, develop, and maintain InstallShield projects and custom actions for Dentrix - Collaborate closely with product managers, engineers, DevOps and support, ensuring a seamless and iterative design process that integrates feedback at every stage - Lead initiatives to modernize and standardize our installer infrastructure, including versioning, rollback, silent install contracts, and upgrade strategies - Troubleshoot and resolve complex installation-related issues across supported Windows environments - Contribute to the development of core application components in C, C++, and C#, ensuring maintainability and performance - Mentor other engineers and set best practices in packaging, deployment, automated install testing, and legacy code modernization - Strong understanding of databases and ability to support database schema management - Use AI-assisted development tools responsibly and champion AI assisted engineering Qualifications - 7+ years of professional software development experience with a focus in Windows desktop and system-level applications - 3+ years of hands-on experience with package management tools, preferably InstallShield - In depth knowledge of Windows OS, Windows Installer (MSI), and registry/file system operations - Excellent debugging and troubleshooting skills related to installation and runtime behaviors and processes - Clear and confident communicator who thrives in a collaborative, knowledge-sharing culture - Ability to lead cross-functional efforts and effectively within engineering, QA, DevOps, and support in an agile scrum environment - Ability to own technical design decisions - Understanding and defining cross-team interdependent roadmaps - Passion for building great software and driving team success Requirements - Nice to Haves - Bachelor’s Degree in Computer Science or a related field - Prior experience as a team or technical lead - Experience with WiX, Chocolatey, Scoop, Winget or other modern packaging frameworks - Exposure to CI/CD pipelines and build automation tools - Familiarity with digital signing processes, elevation/privilege handling, and silent installs - Familiarity with Faircom database - Familiarity with clean architecture and similar patterns Benefits - A robust benefits package including health coverage - Retirement savings with company match - Paid time off - Parental leave - Wellbeing resources - Education support - AND MORE!

Role Description This position is Remote within the United States. Sells Information Technology (IT) hardware and Managed Service Provider (MSP) support plans over the phone, by email, via web-based presentations, and through in-person trade show and customer site visits to dental offices in an assigned western U.S. territory. Responsible for leveraging advanced sales enablement tools, including Salesforce, Clari, Groove, Microsoft Teams, Co-Pilot, Microsoft Office, and others to manage leads, engage with prospects, and close deals. This role requires a proactive, strategic, and consultative approach to identify new business, build self-generated pipeline, hit sales quotas, and embrace the challenges of full-cycle sales in a competitive market. - Own the full sales cycle from prospecting to close across your assigned western U.S. territory. - Create detailed business plans to facilitate the attainment of goals and quotas. - Build and manage a disciplined pipeline using Salesforce, Clari, Groove, and Microsoft Teams. - Generate self-sourced opportunities through targeted outbound phone, email, and digital campaigns. - Build and maintain relationships with Henry Schein Dental field representatives, including Regional General Managers, Equipment Specialists, and Field Sales Consultants, to generate referral pipeline and capture business currently going to third-party IT firms. - Attend trade shows and conduct on-site customer visits to build relationships and close opportunities. - Present tailored IT solutions to dental practice owners and office managers via phone, video, and in person. - Sell and grow recurring managed service revenue including Omnicore (Hardware as a Service), TC Care, cloud backup, security, and network management. - Provide professional after-sales support to enhance customer dedication and long-term retention. - Remain in frequent contact with clients to understand their needs and identify expansion opportunities. - Respond to complaints and resolve issues aiming for customer contentment and the preservation of the company’s reputation. - Negotiate agreements and keep accurate records of sales and data. - Think strategically and provide consultative sales solutions tailored to client needs. - Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that follows all Company policies and procedures including Worldwide Business Standards. - Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments. Qualifications - Located in the western United States. - 3+ years of successful experience in a quota-carrying Account Executive or Account Manager role with full pipeline ownership, including prospecting, pipeline creation, and closing. Product specialist or manufacturer representative experience without independent pipeline ownership does not meet this requirement. - Proven experience selling IT hardware and managed services in a competitive environment. MSP (Managed Service Provider) sector experience strongly preferred. - High School Diploma or GED. - Proven track record of meeting or exceeding sales targets, with strong negotiation and closing skills. - Demonstrated ability to build and execute outbound prospecting campaigns independently. - Familiarity with IT hardware, infrastructure, cloud services, and network management. - Proven success leveraging a consultative sales approach and the ability to uncover opportunities. - Excellent communication and presentation skills and ability to build relationships. - Phenomenal customer service and engagement skills. - High comfort level presenting virtual technology tools. - Great people skills and the ability to be personable and professional. - Internal motivation and the ability to meet assigned sales goals. - Strong organizational and time-management abilities, with attention to detail. - Technological savviness and the ability to learn new concepts. - Proficient in Microsoft Office Product Suite. Requirements - Prior experience selling to dental offices or within the healthcare sector (nice to have). - Experience working with or alongside Henry Schein Dental field representatives including Regional General Managers, Equipment Specialists, and Field Sales Consultants (nice to have). - Knowledge of Henry Schein One software portfolio (nice to have). - Bachelor’s degree in business administration, sales, marketing (nice to have). - Knowledge of Salesforce, Clari, Groove, Microsoft Teams, and other advanced sales enablement tools (nice to have). - Relevant certifications in sales, technology, or IT support services (nice to have). Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry, with the ability to grow and realize your full potential. - Competitive compensation. - Excellent benefits package including: - Medical, Dental and Vision Coverage - 401K Plan with Company Match - Paid Time Off (PTO) - Sick Leave (if applicable) - Paid Parental Leave - Short Term Disability - Income Protection - Work Life Assistance Program - Health Savings and Flexible Spending Accounts - Education Benefits - Worldwide Scholarship Program - Volunteer Opportunities - And more.

Role Description This position will be remote within the United States. The Sr Product Marketing Manager is responsible for defining and executing the go-to-market strategy and positioning of assigned products and integrations for DentalPlans.com, the leading e-commerce marketplace that helps consumers access affordable dental care through dental savings plans. This role acts as a strategic business partner for the product portfolio, driving market adoption, performance insights, and go-to-market excellence. Collaborating closely with Product Managers and cross-functional teams, the role helps define vision and roadmaps, gathers market requirements, and ensures successful product launches. It bridges gaps between Development, Marketing, Sales, and Support, and leverages market and competitive analysis to craft differentiated product positioning that delivers unique value. The position spans both strategic and tactical responsibilities and serves as the go-to subject matter expert for assigned products and markets. What You Will Do - Contribute to product strategy and vision by leveraging customer research, VOC analysis, and market insights. - Partner with Product Management on roadmap alignment to ensure strong product-market fit. - Analyze market trends and competitive offerings to inform positioning, packaging, and differentiation. - Continuously monitor, measure, and report on key business and customer metrics. - Identify areas for optimization through testing, messaging refinement, and GTM improvements. - Establish baseline performance metrics and post-launch reporting frameworks. - Lead end-to-end go-to-market strategy for new products, integrations, enhancements, and feature releases. - Develop launch plans, messaging frameworks, competitive positioning, pricing support materials, and enablement strategies. - Ensure cross-functional launch readiness across Sales, Marketing, Support, and Customer Success. - Partner with demand generation teams to align campaigns with persona insights and buyer journeys. - Develop training, pitch decks, product briefs, FAQs, case studies, and enablement materials. - Understand how current customers and providers are benefiting from the product and integration, and leverage this information to support sales training, referrals, case studies, and collateral development. - Present internally and externally at customer meetings, webinars, and industry events. - Collaborate with Product Management to translate market and customer insights into feature recommendations and market requirements. - Provide market input into prioritization decisions to ensure alignment between roadmap and customer needs. - Partner with UX and Product teams to ensure solution design reflects customer expectations and positioning strategy. - Lead structured VOC initiatives including surveys, interviews, win/loss analysis, and feedback loops. - Translate customer insights into actionable positioning and market requirements. - Serve as the customer advocate in messaging and launch planning and incorporate feedback into launch strategy. - Lead messaging strategy for tradeshows and industry events, ensuring alignment with positioning and target personas. - Visit customers and attend industry events. Travel/Physical Demands - Travel typically less than 10%. - Office environment with no special physical demands required. Qualifications - Bachelor's degree. - 5-7 years of relevant experience. - Strong understanding of industry practices, tools, systems, and procedures. - Experience developing market requirements for hardware and software products/services. - Ability to build consensus among diverse stakeholders and lead/participate in cross-functional teams. - Demonstrated product management competencies, including VOC and customer focus, analytical and synthesizing ability, strategic thinking and judgement, perseverance and persuasion skills. - Strong verbal, written, presentation, and public speaking skills; ability to deliver difficult messages. - Strong interpersonal, conflict resolution, and partnership-building skills (internal and external). Nice to Haves - Knowledge of the dental market and dentistry business. Salary The posted range for this position is $75,000 - $100,000, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry, with the ability to grow and realize your full potential. - Competitive compensation. - Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more. Company Description Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience. Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance. One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people. In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

Role Description This position will be remote within the United States. The Network Partnership Specialist is responsible for managing and growing key network partner relationships that support DentalPlans.com’s dental savings plans, insurance products, and related offerings. This role ensures the operational efficiency, compliance, and strategic performance of partner programs while maintaining strong collaboration with internal teams and external carriers. A key focus of this role is to own the accuracy and integrity of provider network data, fee schedules, and plan information across all DentalPlans.com platforms. - Develop and maintain strong relationships with network partners and carriers, serving as the primary operational point of contact. - Manage day-to-day communications with network partners regarding plan operations, provider participation, fee schedules, and product updates while identifying opportunities for partnership expansion or new product offerings. - Lead onboarding and implementation of new network partners, plans, and product updates, including coordination of documentation, approvals, and implementation requirements. - Lead the full lifecycle of network plans, including configuration, launch, optimization, and retirement, ensuring accuracy and timely deployment across platforms. - Own the accuracy and integrity of provider network data, fee schedules, and plan information across DentalPlans.com platforms and systems. - Lead and execute the verification process to validate provider participation, fee schedules, and plan details. - Establish processes and controls to ensure provider and fee schedule data received from carriers is accurate, complete, and updated in a timely manner. - Ensure member agreements, plan disclosures, and product documentation remain accurate, compliant, and current. - Review consumer-facing plan content to ensure plan information, savings, and provider participation are accurately represented. - Monitor plan performance using key metrics such as revenue, units, conversion, provider issues, and customer escalations. - Track provider data accuracy, billing discrepancies, and operational performance across network partners. - Own the resolution of complex provider and billing discrepancies with network partners, ensuring issues are tracked, resolved, and root causes addressed. - Partner with network carriers to resolve provider participation and fee schedule discrepancies and ensure timely correction of inaccurate provider data. - Create and execute training for Provider Care agents to ensure quality customer service for provider escalation issues. - Manage the batching and verification of eligibility with network partners to ensure membership information is accurately conveyed and active within partner systems. - Partner with Product, IT, Marketing, Legal, and Call Center teams to ensure accurate plan information and effective product delivery. - Develop documentation and training resources to help internal teams accurately represent plans and provider participation. - Lead regular partner performance reviews to evaluate plan performance, operational issues, and opportunities for improvement. - Identify opportunities to expand the product portfolio through new network partners, additional plan offerings, and strategic partner initiatives. Qualifications - 2-4 years of related experience. - Experience in the dental industry or medical industry is required. - Solid understanding of the company’s market, products, key players, technologies, and relevant contacts. - Proven track record of developing high-level relationships and successfully selling complex value propositions. - Strong verbal, written, and digital communication skills. - Ability to influence stakeholders both internally and externally. - Highly adaptable and flexible, with the ability to manage changing priorities in a fast-paced environment. - Strong organizational skills, with attention to detail and the ability to manage multiple priorities and meet demanding timelines. - Ability to work both independently and collaboratively in a creative and effective manner. - Willingness and ability to travel as needed. Requirements - A bachelor’s degree (Nice to Haves). - The posted range for this position is $60,000-$75,000 per year. - This position is eligible for a bonus target not reflected in the range. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry, with the ability to grow and realize your full potential. - Competitive compensation. - Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more. Company Description Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience. Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance. In 2022, Henry Schein One was named one of Best Companies to Work for in Utah.

Role Description We are looking for an experienced Director of Engineering to lead our engineering efforts across Dentrix Enterprise and axiUm Academic. These platforms support a wide range of customers – from large DSOs to academic dental institutions – requiring a leader who can navigate complex clinical, operational, and enterprise workflows while driving innovation and consistency across both environments. Our ideal candidate is a proactive, independent problem-solver who thrives in a high-trust environment and is motivated by making a meaningful impact for Henry Schein One customers. You lead with a commitment to building high-quality, maintainable software, and bring project management and Scrum expertise to drive outcomes. You communicate clearly, set expectations effectively, and confidently partner with high-priority customers to triage and resolve escalations. This position will be remote in the United States with the ability to travel up to 10% or hybrid in our American Fork, UT office 2–3 days per week. What You Will Do - Oversee and advance multiple development teams in the US and Canada, aligning their efforts with product strategy - Drive clarity, accountability, and alignment through effective communication of goals, priorities, and status to team members and stakeholders - Support hiring, onboarding, coaching, performance management, and career development to attract and retain top engineering talent - Foster a culture of ownership, collaboration, innovation, and continuous improvement - Promote engineering excellence within your domain while ensuring product security, compliance, quality, and reliability - Improve developer experience for scalable, continuous delivery - Mentor and inspire team leaders and their teams - Collaborate with senior leadership on vision and strategy Technologies We Use - Languages & Frameworks: C#, C++, .NET - Databases: SQL Server - DevOps & Tools: GitLab, Jira, Splunk, Azure DevOps - Architecture: Client-Server Desktop Applications and Windows Native Applications Qualifications - 10+ years of hands-on engineering experience with a minimum of 3-5 years leading high performing software engineering teams - Proven impact in senior engineering leadership roles - Proven success leading distributed or hybrid engineering teams at scale - Excellent knowledge of SDLC, including Agile methodologies and CI/CD practices - Ability to lead through influence, resolve conflict, and build consensus across functions - Clear, empathetic communicator who thrives in collaborative environments - Analytical, strategic thinker who can balance tech debt, innovation, and delivery - Passionate about people development and organizational growth - Adaptable and excited by change in a fast-moving environment - Committed to high standards of software quality and integrity - Optimistic, proactive, and grounded in purpose - Active Public Trust Security Clearance or higher is preferred. Candidates without clearance must be willing to undergo the clearance process upon receiving a job offer. Requirements - The posted range for this position is $175,000 - $210,000, which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. - This position is eligible for a bonus target not reflected in the range. Benefits - A great place to work with fantastic people - A career in the healthcare technology industry, with the ability to grow and realize your full potential - Competitive compensation - Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more

Role Description This position will be remote within the United States. The Senior Manager of Partnership Development leads the planning, execution, and delivery of Henry Schein One’s Revenue Cycle Management (RCM) partnership initiatives. In this role, you will manage the end-to-end partner lifecycle, from identification and negotiation to implementation and ongoing performance optimization while ensuring strategic alignment with business objectives. You will drive cross-functional collaboration with product, engineering, operations, support, and legal teams to operationalize partnerships that enhance data connectivity, streamline claims and payment workflows, and improve financial outcomes for customers. Additionally, this role oversees partner onboarding, monitors performance metrics, and manages the RCM Partnerships team, ensuring consistent operational excellence and the successful execution of high-impact initiatives. What You Will Do: - Drive the end-to-end planning and execution of strategic RCM partner initiatives across eligibility, claims, enrollment, credentialing, remittance, and payment services. - Develop and execute a strategic partnership roadmap aligned with short- and long-term RCM product and business objectives. - Lead commercial negotiation projects, defining contract structure, pricing models, and partnership terms. - Conduct financial modeling and business impact analysis to support partner selection and transaction optimization. - Coordinate cross-functional project teams - including product, engineering, operations, support, finance, and legal - to ensure successful onboarding and launch of new partners. - Plan and manage project timelines, implementation milestones, and operational readiness for partner integrations and product enablement. - Partner with product and engineering teams to support partner integrations, including data exchange, redundancy planning, and scalable operational processes. - Track, measure, and report on partner performance, transaction trends, and operational KPIs; lead quarterly business reviews and continuous improvement initiatives. - Manage partner escalations and drive resolution through structured operational processes. - Lead and develop the RCM Partnerships team, providing strategic direction, coaching, and accountability for results. - Translate market and partner insights into actionable recommendations that support broader RCM product and business strategies. Travel/Physical Demands: - Travel typically less than 10% - Office environment with no special physical demands required Qualifications - 8 years of experience in partnerships, project management, business development, operations, or strategic programs, within healthcare technology, financial technology, SaaS, or related industries. - 2+ years of experience managing teams or leading cross‑functional initiatives. - Proven experience sourcing, developing, and executing enterprise partnerships including executive stakeholder engagement, negotiations, and contract execution. - Strong project management and operational leadership skills with experience coordinating complex partner onboarding initiatives and integration efforts. - Experience leading cross‑functional collaboration across product, engineering, operations, support, and legal teams. - Advanced analytical and financial modeling capabilities with experience evaluating business impact and partner performance. - Excellent communication, negotiation, and stakeholder management skills. Requirements - Bachelor’s or Master’s degree in a related field. - Experience with healthcare or dental Revenue Cycle Management (RCM), clearinghouses, or payor connectivity ecosystems. - Understanding of claims workflows, eligibility systems, and payment processing within healthcare or dental environments. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry, with the ability to grow and realize your full potential. - Competitive compensation. - Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more. Company Description Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience. Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance. One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people. In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director, Customer Support (Backline) oversees the backline support division, which is accountable for addressing complex, escalated issues affecting customer operations and system stability. This position serves as a vital link between frontline support, engineering, product, and infrastructure teams. The Director is responsible for ensuring prompt resolution of high-impact concerns, enhancing root-cause analysis, and optimizing customer experience through effective leadership, process discipline, and data-driven decision making. - Lead, coach and develop managers and technical staff within the Backline functional area of Customer Support. - Build a high-performing, deeply technical and accountable culture focused on ownership, urgency and continuous improvement. - Partner with HR and Talent teams on hiring, onboarding, and retention strategies. - Identify automation opportunities and standardize conversion workflows. - Direct Data Conversions support migrations, validation, and cutover ownership. - Establish validation standards and tools to ensure data accuracy. - Ensure high-severity issues are handled with clear communication, accountability, and urgency. - Balance customer satisfaction with operational stability and long-term platform health. - Identify and mitigate risks related to recurring issues, technical debt, and system scalability. - Optimize support workflows, ticketing systems, monitoring tools, and knowledge management practices for AI effectiveness. - Champion technical initiatives for AI self-service, automation and proactive monitoring to reduce incident volume and mean time to resolution. - Ensure robust documentation standards and knowledge base articles are created for troubleshooting, workarounds, and permanent fixes to frontline and AI agents. - Maintain robust dashboards, metrics and trends for analytics and signals. - Identify top contact drivers and drive long‑term solutions with Product/Engineering. - Implement improvements that reduce escalation volume and increase product stability. - Act as the primary escalation point for critical customer-impacting software issues. - Partner closely with Engineering, Product, Infrastructure, and Vendor teams to resolve defects and systemic issues quickly. - Influence product priority and platform improvements by providing data-backed insights from support trends and postmortem case analysis. - Represent Backline support in executive reviews, major incident calls, and customer escalations as needed. - Own end-to-end performance of Backline software support, including escalations, complex incidents, and defect resolution. - Establish and manage SLAs, OLAs, and KPIs for response time, resolution time, backlog health, and customer impact. - Ensure effective handoffs and collaboration between frontline support and Backline teams. - Establish investigation standards, documentation quality, and knowledge‑management expectations. - Define communication cadences, intake/triage pathways, and on‑call rotations; ensure seamless collaboration across teams. - Travel typically less than 10%. Office environment. No special physical demands required. Qualifications - Typically 12 or more years of increasing responsibility in SaaS technical support or related technical operations; 5 or more years of management experience, preferably in advanced support, escalation teams, and/or backline organizations. - Typically a Bachelor's Degree or global equivalent in a related field. Master's degree or equivalent a plus. - Expert-level understanding of AI for service management, implementation workflow, multi-tenant SaaS architecture, APIs, complex system integrations. - Skilled in escalation management and root‑cause analysis. - Strong data literacy using BI to represent signal for Support insights. - Ability to develop deep product knowledge across modules and data structures. - Proficiency with support systems, CRM platforms, analytics tools, and documentation systems. - Proven experience leading escalation programs and resolving complex incidents. - Experience supporting or overseeing data conversions preferred. - Ability to gain a thorough knowledge of all areas of HSPS’ business and department operations at a fast pace. - Experience using data and business analytics to strategically guide department. - Ability to coach and guide others as they motivate, lead and discipline personnel when applicable. - Effective time and resource management skills. - Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills. - Ability to work independently while using excellent judgment in the interest of all parties involved. - Intermediate computer knowledge including Microsoft Office applications. - Professional appearance and presentation required. - Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance. - Outstanding verbal and written communication skills and ability to resolve disputes effectively. - Outstanding presentation and public speaking skills. - Expert independent decision making, analysis and problem solving skills. - Understand, interpret and act on financial information and external trends that contribute to business profitability. - Plan and manage complex and successful projects; understand available resources, develop timeline, budget and assign areas of responsibility. - Lead teams to achieve company goals and solve complex business issues in creative and effective ways. - Expert planning and organizational skills and techniques. - Communicate effectively with senior management and key stakeholders. - Excellent negotiating skills and ability to effectively manage internal and external relationships. - Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics. - Broad professional and managerial skills with a full understanding of industry practices and company policies and procedures. - Lead and develop virtual teams. - Expert in multiple technical and business skills. - Strategic planning skills. Requirements - Experience working within a SaaS (Software as a Service) environment. Benefits - A great place to work with fantastic people. - A career in the healthcare technology industry, with the ability to grow and realize your full potential. - Competitive compensation. - Excellent benefits package including: - Medical, Dental and Vision Coverage - 401K Plan with Company Match - Paid Time Off (PTO) - Sick Leave (if applicable) - Paid Parental Leave - Short Term Disability - Income Protection - Work Life Assistance Program - Health Savings and Flexible Spending Accounts - Education Benefits - Worldwide Scholarship Program - Volunteer Opportunities - And more. Company Description Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience. Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance. In 2022, HS1 was awarded one of the top places to work for in Utah.