• Help to drive cost optimisation and efficiency in cloud environments • Collate, analyse, prioritise cloud cost optimisation recommendations and calculate potential savings and benefits using FinOps tools • Implement rate and usage optimisations within public cloud environments (Azure, AWS and GCP) • Create high quality customer facing collateral explaining cloud cost optimisation and FinOps and present them to customers, both technical and non-technical • Design and implement FinOps maturity roadmaps for customers to accelerate their FinOps capabilities • Design and deliver training and enablement sessions to raise understanding of cloud finance and economics • Collaborate with pre-sales, professional services and managed services to design and implement cost optimisations recommendations and best practices

• Lead the development of a scalable claim review intelligence and data mining strategy across Payment Integrity services, including claim audit, pre-pay, post-payment, and provider education. • Establish repeatable routines for medical claim review concept ideation, prioritization, testing, deployment, monitoring, and refinement. • Create and launch new audit and review types that enable organic growth, improve client value, and support new sales opportunities. • Build intelligent processes to balance audit inventory against operational capacity, improving throughput, accuracy, cycle time, and revenue realization. • Design and sponsor tools, workflows, and applications that increase the velocity and volume of claim reviews performed by audit operations. • Establish Provider Education as both a standalone offering and an integrated feature of Payment Integrity delivery. • Partner with analytics, data engineering, technology, and audit operations teams to deliver and govern a centralized rules engine supporting pre-pay and post-payment workflows. • Build Weekly Leading Indicator and Monthly Leading Indicator reporting frameworks that improve revenue predictability, operational visibility, and executive decision-making. • Ensure data engineering and data management processes support scalable growth in reporting, concept development, claim selection, analytics deployment, and delivery. • Partner with implementation and delivery teams to ensure client onboarding and analytics deployment are defect-free, scalable, and aligned to expected revenue outcomes. • Lead cross-functional initiatives that improve claim selection precision, audit yield, auditor productivity, operational quality, and client performance. • Serve as an executive partner to Payment Integrity leadership, translating business growth objectives into actionable analytics, process, reporting, and operational strategies.

Title: Customer Operations Lead Location: Paris Type: Full-time job Workplace: hybrid Category: Customer Ops Job Description: 📍 Paris | Full-time | Fluent 🇫🇷 & 🇬🇧 As we scale, providing an exceptional merchant experience isn’t just important - it’s core to our strategy and long-term success. To fuel this next stage of growth, we are building a dedicated Operations Management function focused entirely on empowering our merchant-facing Success organization: Account Management, Onboarding, Customer Success, and Support. This team will become the force multiplier that elevates how we operate, share knowledge, drive efficiency, and deliver value to every merchant we serve. We are hiring a strategic, analytical, and highly autonomous Operations Manager to build this function from the ground up. You will architect the systems, processes, and enablement programs that transform how our merchant teams operate — and how they partner with the rest of Bigblue - both today and as we scale. This role reports directly to the Head of Merchants, with the potential to lead a team of 2. If you are a former consultant or operator who loves building structure from ambiguity, optimizing performance, and driving measurable outcomes at scale, this is a rare opportunity to shape a critical growth engine. 🚀 Your mission Build and execute the end-to-end strategy for enablement & operations of the merchant team - defining how teams learn, how processes scale, how knowledge flows, and how we prepare customers (and our people) for product evolution. 🎯 What you’ll lead - Strategy & architecture of merchant operations: Own the global strategy for merchant team enablement by setting the vision, roadmap, and priorities, and defining how Customer Success, Account Managers, and Care work together efficiently at scale in close partnership with Sales, Product, and Operations. This role owns the long-term merchant operations blueprint, including org design, tooling, capabilities, and core processes. - Operational excellence & productivity: Design and scale high-velocity workflows and operational standards, while leading the implementation of tools, automation, dashboards, and reporting. Own efficiency KPIs end to end and drive the initiatives that measurably improve productivity and execution quality. - Knowledge & content systems (internal & external): Lead the end-to-end knowledge strategy, including infrastructure, governance, and operating processes, and define what content lives in the Help Center, internal playbooks, training, or embedded workflows. Build a system that enables teams to find information in seconds, measure content performance, and continuously optimize for adoption and support deflection. - Product GTM for merchant teams: Own how merchant-facing teams are prepared for every product change by designing the internal go-to-market motion, including playbooks, communication plans, adoption strategies, and readiness sessions. Partner closely with Product and Marketing to ensure launches translate into effective internal readiness and strong merchant adoption. - Learning & capability development: Define and execute the learning strategy across the merchant organization, covering onboarding, upskilling, and role-based certification. Build a curriculum that blends product expertise, operational excellence, soft skills, and customer experience, and establish continuous learning loops to track effectiveness and close capability gaps as the product evolves. Requirements - Background - 3+ years in Consulting, Operations, or Chief of Staff roles. - Experience in SaaS, e-commerce, or product-led environments. - Exposure to enablement, process design, or knowledge systems is a plus. - Ideally: experience supporting Success, Support, or Professional Services teams. Skills - High-level thinking + strong operational execution. - Process design, systems thinking, and workflow optimization. - Exceptional cross-functional influence and project management. - Excellent communicator: clear in writing, compelling in training. - Data-driven mindset: able to define KPIs and use insights to guide strategy. 💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future. 💙 Founders-led company with an innovative, caring culture. 🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results. 🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network. 🏢 Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub). 🍱 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office. 🧘‍♀️ ClassPass membership for fitness & wellness. 🖥️ MacBook or any setup you need — your choice of equipment to do your best work. 🩺 100% health insurance coverage with Benefiz.

Role Description This variable-content seminar provides a capstone experience in the conduct, presentation, and writing of research in a multidisciplinary context. This course is a required capstone course for the Honours BA in Multidisciplinary Studies program. The purpose of the course is to enable students to bring together their learning across the program in an integrative way. - Students will select a research topic of personal and professional interest. - Work through the research process with their instructor and peers throughout the term. - Complete a 3000–4000-word research project. - A draft syllabus has been created for this course to ensure consistency for Multidisciplinary majors. Qualifications - Master’s Degree - Discipline: Humanities, Social Sciences or Education - Preference for applicants who submit a teaching dossier with evidence of training and/or teaching experience in core academic competencies (reading, writing, research, oral presentation). Requirements - CV (required) - Candidate Application Form (CAF) - Names and Contact Information for Referees (required for external applicants) - Evidence of Good Teaching - Verification of highest degree Benefits - Salary: $10,212.40 Application Process Please click the gold “Apply Now” button located on the top right hand side of the page. You will be asked to sign in if you have already created an account. If you are not a registered user, you may create an account to apply to career opportunities. Once an account is created, you will be able to sign in to apply for the position. This appointment is in accordance with the Contract Teaching Faculty and Part-time Librarians Collective Agreement, for which the Wilfrid Laurier Faculty Association (WLUFA) is the exclusive bargaining agent. All applicants are assessed using both the “Appendix H: Assessment of CTF Candidates under 13.6.1” in the collective agreement and the program specific rubric. Candidates should review these documents and ensure the information required is easily accessible in the application. Assessment of your application will be based primarily on the Candidate Application Form (CAF). The Part-time Appointment Committee is only required to review the CAF, Curriculum Vitae, and any specifically referenced pages in a supplemental document(s) to ensure fair assessment of each candidate. For Supplementary Remuneration for marking and grading allowance, see Article 28.2, and coordination of large classes or multi-section courses, see Article 28.3. Pursuant to Article 13.5 of the Collective Agreement for Contract Teaching Faculty (CTF) and Part-time Librarians, all applicants shall apply electronically. Applications must be received by 23:59 local time of the date on the posting. Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills, and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors. Diversity and creating a culture of inclusion is a key pillar of Wilfrid Laurier University’s Strategic Academic Plan and is one of Laurier’s core values. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from qualified members of the equity-deserving groups. All qualified candidates are encouraged to apply; however, as per Canadian immigration laws, Canadians and permanent residents will be given priority. Members of the equity-deserving groups must self-identify to the appropriate Dean(s) to be considered for employment equity. All course offerings will be contingent on adequate student registration and subject to budgetary funding. Members of the Contract Teaching Faculty bargaining unit: Should you be interested in learning more about this opportunity, please visit www.wlu.ca/careers for additional information and the online application system. All applications must be submitted online. All applications shall be reviewed and considered under a set of criteria established by the part-time hiring committee. Only those applicants recommended for a position will be contacted.