• Lead delivery of full lifecycle implementations, ensuring alignment with defined scope, timelines, and business requirements • Analyze customer operations and guide solution design using Softeon’s methodology to align business requirements with system capabilities • Act as a primary client-facing leader, providing consultative guidance on warehouse operations, process improvements, and solution adoption • Collaborate with Customer Project Managers and cross-functional teams to plan, assign, and manage project tasks and deliverables • Oversee system configuration, testing strategy, and validation across Softeon solutions (WMS, WES, and related applications) • Lead customer workshops, design sessions, and operational discussions to drive optimal solution outcomes • Guide development of test strategies and support customers in creating and executing test scenarios aligned with real-world operations • Ensure effective deployment planning, including release management, change control, and readiness assessments • Monitor project progress, risks, and dependencies, and proactively address issues to maintain delivery momentum • Coordinate training strategies, including train-the-trainer programs and end-user readiness • Provide high-level solution estimates and support scope evaluation for enhancements or changes • Serve as a mentor to team members, supporting skill development and fostering growth within the Solution Delivery organization • Collaborate with product and engineering teams to provide feedback and drive continuous improvement of Softeon’s solutions

Customer Service & Supply Chain Specialist for Americas Bridgewater, NJ Full time R2592047 Location: Bridgewater, New Jersey (Hybrid: 50% Office / 50% Remote) About the Role: We are seeking a Sales Support & Customer Service Specialist to drive operational excellence and support our clients across the Americas (US, Canada, Mexico, Brazil…). In this operation-oriented role, you will act as the critical link between our customers, sales teams, and European manufacturing sites, ensuring seamless order execution and best-in-class customer experience. Key Responsibilities: - Order & Customer Operations: Process and manage customer sales orders across the Americas in SAP. Ensure all documentation meets strict internal and regulatory standards; serve as the primary escalation point for any production, quality, or supply issues. - Supply Chain Execution: Coordinate order fulfillment directly with manufacturing plants. Manage US-specific purchase orders and maintain stock replenishment forecasts in our planning tools to meet regional demand. - Performance Monitoring: Track third-party partner performance through targeted KPIs and regular business reviews. Identify at-risk products and proactively communicate with Sales, Finance, and Global teams. - Continuous Improvement & Compliance: Create and maintain operating procedures to remain in compliance with Good Distribution Practices (GDP). Participate in Ways of Working (WoW) improvement initiatives, support change management projects, and provide backup coverage for import/export duties. Requirements: - Bachelor’s degree in supply chain, logistics, or another related field. - 5+ years of operational experience in customer service, supply chain, or logistics, preferably within the pharmaceutical industry (exposure to GxP required). - Hands-on, advanced proficiency in SAP and Microsoft Office (Excel, PowerPoint, Outlook). - Autonomous, customer-centric problem solver with rigorous attention to detail and standard operating procedures (SOPs). - Excellent communication and presentation skills. - APICS and/or ISM certification and fluency in Spanish, Portuguese, or French considered a plus Compensation & Benefits: - Comprehensive Total Rewards package including Medical/Dental/Vision, 401(k) with company match, PTO, Employee Assistance Program, Paid Parental Leave and Company-sponsored gym membership with a leading fitness brand to support your health and well-being.

Role Description You will support a Cloud Supply Chain organization within a networking hardware planning function, driving demand and supply planning, supportability analysis, and data-driven decision-making. You will work closely with cross-functional partners to ensure accurate supply visibility, identify risks, and enable timely execution across planning and sourcing functions. A typical day involves: - Analyzing large, interconnected datasets to generate weekly demand and supply supportability insights. - Validating data accuracy and tracking changes across reporting cycles. - Enhancing reporting capabilities by improving dashboards and tools. - Collaborating with engineering teams to build scalable, sustainable solutions. Responsibilities - Generate weekly demand and supply supportability reporting for networking hardware devices. - Analyze week-over-week changes in demand, supply, and supportability; maintain traceability and consistency in reporting. - Validate and reconcile complex datasets from multiple sources to ensure high data accuracy and integrity. - Perform deep-dive analyses into supply chain data, assumptions, and calculations to identify gaps and risks. - Create and maintain documentation for data sources, methodologies, and reporting processes. - Develop and enhance Power BI dashboards to provide visibility into supply position, risks, and gaps. - Partner with engineering teams to design and build internal tools and improve reporting infrastructure. - Drive continuous improvement initiatives across processes, datasets, and reporting systems. - Collaborate with cross-functional stakeholders including demand planning, supply planning, sourcing, and execution teams. - Support KPI reporting on a weekly and monthly basis. - Enable scenario planning and “what-if” analysis for supply chain decision-making. - Communicate insights clearly to business and technical stakeholders, influencing decision-making. Qualifications - Bachelor’s degree in Engineering, Supply Chain, Operations, Business, or a related field AND 7+ years of experience in supply chain, planning, or operations OR Master’s degree in a related field AND 4+ years of relevant experience. - 2–4+ years of hands-on experience in supply chain planning, demand/supply analysis, or related functions. - Advanced Excel skills (data analysis, modeling, validation). - Working knowledge of SQL for data querying and analysis. - Experience developing or maintaining business intelligence dashboards (e.g., Power BI). - Strong analytical and problem-solving skills with the ability to identify data discrepancies and drive corrective actions. - Proven ability to manage multiple priorities, meet deadlines, and maintain high attention to detail. - Strong verbal and written communication skills with the ability to influence stakeholders. - Ability to work independently as a self-starter in a fast-paced environment. Preferred Qualifications - Experience working in large-scale technology or hardware supply chain environments. - Familiarity with distributed data systems such as Kusto (or similar analytics platforms). - Experience partnering with engineering teams to build internal tools or automate workflows. - Demonstrated experience improving business processes and productionizing reporting solutions. - Experience enabling scenario planning or simulation models for supply/demand optimization. - Prior experience working with cross-functional teams across planning, sourcing, and operations. - Strong project management skills with experience leading initiatives end-to-end. Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $90,000–$94,000 USD per annum. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. Benefits - Medical, dental, and vision coverage. - Flexible Spending Account. - 401k program. - Competitive PTO offerings. - Parental Leave. - Opportunities for professional growth and development. Location Remote, PST only.

• Generate weekly demand and supply supportability reporting for networking hardware devices • Analyze week-over-week changes in demand, supply, and supportability; maintain traceability and consistency in reporting • Validate and reconcile complex datasets from multiple sources to ensure high data accuracy and integrity • Perform deep-dive analyses into supply chain data, assumptions, and calculations to identify gaps and risks • Create and maintain documentation for data sources, methodologies, and reporting processes • Develop and enhance Power BI dashboards to provide visibility into supply position, risks, and gaps • Partner with engineering teams to design and build internal tools and improve reporting infrastructure • Drive continuous improvement initiatives across processes, datasets, and reporting systems • Collaborate with cross-functional stakeholders including demand planning, supply planning, sourcing, and execution teams • Support KPI reporting on a weekly and monthly basis • Enable scenario planning and "what-if" analysis for supply chain decision-making • Communicate insights clearly to business and technical stakeholders, influencing decision-making