Job Closed

This listing is no longer active.

HelloFresh

HelloFresh is a food and grocery delivery service that delivers healthy recipes with pre-measured ingredients to customers’ doorsteps on a weekly basis. The c

Team Leader

Location

Philippines

Posted

45 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Team Leader

HelloFresh

Role Description At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. We are seeking an experienced, foundational Team Leader to spearhead operations for a brand-new customer care support campaign in the e-commerce meal and food retail space. In this blended campaign—spanning email, phone, and social media channels—you will be responsible for building, motivating, and managing a high-performing team of customer care specialists. Your primary focus is to establish the account's operational benchmarks, manage day-to-day omni-channel metrics, and maintain a seamless, direct feedback loop with the client team during regular syncs and check-ins. If you are a proactive leader who thrives during account launches and excels at driving team productivity, phone SLA adherence, and customer care quality, this role allows you to make an immediate strategic impact. Qualifications - Proven experience as a Team Leader in a blended e-commerce environment. - Solid experience navigating e-commerce platforms and CRMs. - Exceptional written and verbal English skills. - Organized, calm under pressure, and able to efficiently prioritize multiple tasks. - Highly collaborative with peer team leaders. - Strong commitment to excellent attendance. - A highly diligent self-starter who works efficiently with minimal supervision. Requirements - Support the Customer Success Manager (CSM) as the primary point of contact for assigned clients. - Understand client needs and expectations, ensuring they are met or exceeded in daily operations. - Maintain regular day-to-day interaction with the client to ensure smooth operations and alignment. - Conduct weekly business meetings and performance read outs. - Act as an advocate for the client within the organisation, escalating concerns to the CSM when required. - Lead, motivate, and mentor a team of 10-15 agents. - Set performance expectations and monitor daily results. - Conduct coaching, performance reviews, and regular team huddles. - Maintain attendance, schedule adherence, and team engagement. - Manage team’s payroll and timekeeping making sure everything is filed timely and accurately. - Identify training needs and coordinate coaching sessions. - Support continuous improvement in quality and service delivery. - Generate performance reports and provide insights to management and clients. - Manage escalations and support resolution for complex issues. - Collaborate with other departments to streamline processes and enhance overall business performance. - Act as a liaison between the team and upper management. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time. Company Description Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment. Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

Related Categories

Related Job Pages

More Operations Jobs

Full TimeRemoteTeam 10,001+H1B No Sponsor

• Review commercial performance for all product categories to ensure revenue and profit targets are achieved • Define and deliver against Content roadmaps, working in partnership with the Commercial Content Unit • Work with Central Product teams to outline opportunities and requirements for Product development, in line with the Product strategy and business objectives for the North American commercial unit • Champion the creation of Product focused Marketing activities with Acquisition and Retention teams to ensure that the Commercial objectives and performance of the business are optimized • Report of content performance to key stakeholders on a frequent basis, including the review and optimisation of the Casino Lobby, of Branded and Exclusive content, Jackpot performance, Rewards utilisation and performance • Track competitor game offerings, USPs, and promotions • Liaise with Marketing and VIP on casino specific promotions and bonusing

California + 11 moreAll locations: California | Colorado | Connecticut | Florida | Illinois | Nevada | New Jersey | New York | North Carolina | Massachusetts | Pennsylvania | Rhode Island
$100K - $130K / year

Role Description Primary responsibilities will be to assist with the preparation and management of mortgage applications, ensuring accuracy and compliance with lending guidelines. You will also liaise with clients, lenders, and other stakeholders to facilitate smooth processing from application through to settlement and post settlement. - Assist brokers in reviewing and preparing loan applications - Collect and verify necessary documentation from clients and third parties - Ordering valuations and pricing requests with lenders - Updating the CRM and AOL and drafting application documents - Communicate with lenders to monitor application status and expedite approvals - Respond to client inquiries and provide timely updates on application progress - Maintain compliance with industry regulations and company policies - Support the team with administrative tasks related to loan processing as required - Conduct post settlement check-ins with clients Qualifications - Previous experience in an Australian mortgage broking support role required - Strong attention to detail and ability to work under pressure - Excellent organisational and time management skills - Strong written and verbal communication skills - Ability to work collaboratively within a team environment - Proficiency in using CRM systems, Microsoft Office, and Google Workspace - Understanding of Australian mortgage processes and lender requirements - Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace) - Clear written and verbal English communication skills - Proactive attitude - able to follow up clients, lenders, and third parties without being prompted

Australia
Amcor logo

Operational Excellence Engineer

Amcor

Producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products.

Operations45 days ago
Full TimeRemoteTeam 10,001+Since AmcorH1B Sponsor

• Deploy the new group manufacturing system (Level 2) across 10 to 15 sites • Lead preparation, deployment, and stabilization activities across the plants • Ensure consistency and sustainability of the new manufacturing system practices across plants • Train and coach teams at all levels of the organization • Teach Lean and manufacturing system tools to plant leadership, department managers, and shopfloor teams • Act as a hands-on coach to reinforce structured problem-solving, standard work, and daily management routines • Drive change and adoption of continuous improvement ways of working • Support sites with low CI maturity and guide teams through behavioral and operational change • Address resistance to change through structured engagement and pragmatic change management • Enable alignment and knowledge sharing across the plant network • Capture and share best practices, lessons learned, and standards across sites • Provide clear progress updates to Quality, CI, and Operations stakeholders.

Germany
Full TimeRemoteTeam 51-200H1B Sponsor

• Own commercial list management and "smart circulations" that auto‑refresh and maintain strict hygiene • Execute audience segmentation for advertiser campaigns • Manage sponsored sends, co‑reg programs, and all list‑based fulfillment with rigorous QC • Define and enforce cross‑portfolio sending rules to prevent fatigue • Maintain suppression integrity across all systems with zero tolerance for errors • Coordinate a unified sending calendar across brands and teams • Oversee templates, deployment, QA, and A/B testing across the newsletter portfolio • Implement dynamic content capabilities and mobile‑first rendering standards • Build and maintain performance benchmarks and share actionable insights • Standardize pre‑send QA: seed tests, rendering checks, spam filtering, link validation • Monitor inbox placement, reputation, bounces, and complaints • Ensure personalization logic is correct before every send • Run end‑to‑end fulfillment for sponsored newsletters, promotions, and content‑driven campaigns • Establish SLAs and repeatable workflows that ensure consistency and high‑quality delivery • Oversee and integrate programmatic digital advertising operations • Produce reporting packages that validate delivery, performance, and contracted fulfillment • Lead quarterly circulation audits and provide transparent documentation to support renewals

Pennsylvania