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Medicare Sales Supervisor

SalesSalesFull TimeRemoteJuniorTeam 501-1,000Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Florida + 3 moreAll locations: Florida | Iowa | Louisiana | Ohio

Posted

14 days ago

Salary

0

Seniority

Junior

High School0.5 yrs expExperience acceptedEnglish

Job Description

Medicare Sales Supervisor

HealthPlanOne

• Supervises daily activities of non-exempt licensed agent or customer service representative teams of 10-20 employees • Responsible for approving timecards, scheduling, and time off requests • Coach team of sales agents to meet/exceed monthly, quarterly, and annual sales goals • Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance • Ensure employees have appropriate training and other resources to perform their jobs and assist with difficult or escalated calls • Conduct real-time phone monitoring and coach agents to effectively use rebuttals to improve sales, using a variety of systems • Maintain industry and product knowledge • Meet and/or exceed call center key metrics • General understanding of workforce management • Ensure applications are submitted accurately and on time • Understand and adhere to all Company Carrier and/or CMS related policies and procedures • Create and maintain a high-quality work environment so team members are motivated to perform at their highest level • Certify newly hired sales agents on proper execution of call flow and other call center procedures • Assist agents with product specific questions • Ensure effective lead distribution and allocation to agents • Monitor and implement proper actions to ensure set CPA, CPC and other budgeted items are attained • Develop and deliver training for performance improvement • Perform other related duties as assigned

Job Requirements

  • High School Diploma or equivalent
  • Previous experience with Medicare Advantage sales
  • A current and valid Health License
  • 6 months experience in a sales call center environment
  • Previous experience leading a team of 10+ employees
  • Strong written and verbal communication skills
  • Ability to multi-task and work independently
  • Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills
  • Ability to resolve escalated issues with members, carriers and other clients
  • Able to work a flexible schedule including evenings and weekends

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours

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