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Healthesystems is a specialty provider of innovative medical cost management solutions for workers’ comp industry.
Endpoint Engineer
Location
Florida
Posted
33 days ago
Salary
$68.8K - $94.6K / year
Seniority
Senior
Job Description
Endpoint Engineer
Healthesystems
• Responsible for provisioning, installation, configuration, operation, maintenance support of endpoint hardware, software, applications and access in a mixed Windows and macOS environment. • Respond to escalated requests for assistance within established SLAs. • Participate in after-hours, on-call support rotation as necessary. • Create project plans within identified PM toolset. Identifies all resources, objectives, subtasks and timelines. • Own and manage new hire onboarding, laptop refresh, application upgrade, and similar initiatives in the end-user support space. • Create and maintain technical documentation including standard operating procedures, user guides, knowledge base articles, diagrams and system configurations. • Evaluate completed work requests to assess resolution, identify recurring problems, and ensure resolution is documented and shared with L1 and L2 support teams. • Actively engages in driving strategic initiatives in the end user/endpoint space, and the related goals, to ensure the most optimal outcome. • Effectively communicates using written, oral, non-verbal, and active listening skills. Has the ability to clearly present an idea or concept so others understand, lets others speak, and engages productively in difficult conversations while upholding our ethical values. • Collaborate across IT functional teams to resolve complex issues or assigned tasks as well as design, evaluate, implement, and maintain approved modifications to systems, services and processes. • Ensure compliance with security policies and procedures for all systems administered.
Job Requirements
- Associate’s degree; Bachelor’s degree preferred
- minimum of 4 years relevant work experience or equivalent combination of education and experience
- Intune and/or Jamf endpoint administration certifications preferred
- 4-6 years supporting Windows 10, Windows 11, macOS
- Policy creation in Intune, Jamf
- Experience creating and testing install packages to be deployed via Intune/Company Portal and Jamf
- Experience coding and testing device management scripts and endpoint remediations
- Familiarity with programming or scripting – PowerShell, Python, bash
- Knowledge of or willingness to learn Agile / DevOps values
- Demonstrated knowledge of security protocols and practices
- Ability to communicate technical topics to a non-technical audience
Benefits
- healthcare coverage
- PTO
- paid holidays
- 401(k)
- company-provided life insurance/disability coverage
- wellness options
- competitive compensation package
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