Hard Rock Digital

Title: Senior Coordinator - Casino Operations Location: Florida, United States Job Description: What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us? What’s the position? This role sits at the center of everything that keeps our casino running. When something goes wrong across operations, compliance, or a third-party platform, this is the person who owns it through to resolution. We're looking for someone who brings structure to ambiguous situations, moves fast under pressure, and sees every manual process as an opportunity to build something better. You’ll sit at the intersection of live operations, compliance, and platform health, keeping our casino running smoothly while serving as the connective tissue between internal teams and external vendors when things go wrong. Day to day, you will: - Investigate and resolve escalated casino incidents, managing issues from triage through resolution - Coordinate across internal teams and external vendors to drive issues to resolution and keep stakeholders informed - Manage compliance activities across active jurisdictions, including regulatory requests, documentation, vendor obligations, and player protection requirements - Use AI and scripting to automate repetitive tasks and improve team efficiency - Identify and escalate third-party platform issues, communicating clearly with internal and external stakeholders - Create and maintain internal tools, runbooks, and documentation to support consistent operations - Contribute to and improve the team's knowledge base, enabling faster and more effective problem-solving Job requirements What are we looking for? - Experience in iGaming, casino operations, live operations, or another compliance-heavy industry - A track record of managing complex incidents across multiple teams and vendors, keeping things organized under pressure - Some hands-on experience with scripting or automation, Python, SQL, or similar; deep expertise isn’t required but a genuine comfort level with technical tools is - Genuine interest in applying AI tools to operational and compliance problems - Familiarity with Atlassian Jira and Confluence for issue tracking and documentation - Exceptional written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders - Core hours are daytime, with periodic on-call weekend coverage for live incident response - A high curiosity mindset and drive to continuously improve the systems and processes around you What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Flexible vacation allowance - A hybrid / remote working environment - Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Title: Senior Manager - Retail Sportsbook Location: Las Vegas, Nevada, United States - Hybrid - Sportsbook Job Description: What are we building? Hard Rock Digital is a team focused on becoming the best sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? What's the position? We are seeking a highly skilled and experienced senior manager to join our Retail sportsbook operations team. This position will be central to our exciting expansion to Las Vegas, therefore; extensive Las Vegas experience is a prerequisite for all applicants. This role demands mastery of the trade from the trenches up, deep knowledge of retail sportsbook operations, and a profound and nuanced understanding of the compliance landscape. You will be expected to elevate the Hard Rock Bet Sportsbook above and beyond the competition. Reporting to the Director – Retail Sportsbook, this role will work alongside senior leaders, fostering relationships with the property sportsbook teams and collaborating across Sportsbook and the wider Hard Rock Bet business. This role will be based in Las Vegas, Nevada, and will require travel. You will: - Be a key contributor and leader as we prepare to launch the retail sportsbook at the new Hard Rock property on the Las Vegas strip - Develop and implement Internal Controls and Standard Operating Procedures in accordance with regulation and compliance requirements; - Facilitate effective partnerships between retail and online sportsbook operations, including new member sign-ups. - Identify and implement continuous improvement opportunities across properties and within the Hard Rock Bet Retail Sportsbook team that improve the sportsbook experience for our customers; - Facilitate appropriate communication among all relevant stakeholders; - Exude composure in a crisis. There are going to be tough days. You need to be present, visible, decisive and collaborative. - Actively live the Hard Rock Bet values of being fiercely focused, deeply curious and customer obsessed. - Job requirements What are we looking for? - 3+ years of experience leading teams in a retail sportsbook setting; - Extensive knowledge of gaming operations and regulatory and compliance standards across multiple jurisdictions, with at least 3 years in Las Vegas, Nevada. - A proven track record of managing high-performing teams and developing talent; - A deep understanding of working with diverse teams across functions, properties and jurisdictions; - Analytical skills to use data to support and direct decisions; - Excellent stakeholder management skills, with the ability to influence and communicate effectively with senior leadership; - Strategic thinking with strong operational execution capabilities, and the ability to own outcomes as well as activities; - The ability to work effectively in a fast-paced, evolving environment; - In-depth knowledge of sports and the evolving sports betting landscape; - Eligibility to obtain a Gaming License where required. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Hybrid working - Startup culture backed by a secure, global brand - Opportunity to drive informed decision making for a best-in-class casino & sports brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Title: Coordinator – Games Launch Location: Florida, United States Remote Job Description: What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us? What’s the position? Game launches involve more moving parts than most people realize. Certifications, configurations, assets, compliance sign-offs, and studio coordination all have to come together before a single game goes live. This role keeps all of that on track. You'll work across internal teams, external game studios, and regulatory requirements to support the release pipeline from submission through launch, making sure the right things are in place at the right time. Day to day, you will: - Support the game release schedule across all active jurisdictions, keeping internal stakeholders aligned on timelines and blockers - Work directly with internal and external game studios to coordinate submission, testing, and launch readiness - Track and manage jurisdiction-specific compliance requirements, including supplier certifications, RTP documentation, and regulatory approvals - Configure and validate game settings in back-office systems, catching and resolving discrepancies before they reach players - Troubleshoot launch issues end to end, from configuration errors to third-party platform problems, escalating where needed - Build and maintain compliance tracking tools and internal documentation to keep the certification registry current and auditable - Use scripting and AI tooling to automate repetitive configuration, QA, and tracking tasks across the release workflow - Serve as the primary operational point of contact between game studios, compliance, product, and customer support during active launches - Identify process gaps in the release pipeline and drive improvements that reduce launch time and error rates Job requirements What are we looking for? - Experience managing a release pipeline, game catalog, or similar multi-stakeholder operational workflow - Familiarity with regulatory and compliance concepts in online gaming across one or more jurisdictions - Hands-on comfort with back-office configuration tools and structured data formats such as CSV and JSON - Interest in applying Python, SQL, or AI tooling to automate compliance tracking and QA workflows - Familiarity with Atlassian Jira and Confluence for scheduling, issue tracking, and documentation - Strong attention to detail and the ability to manage multiple concurrent launches without dropping threads - Excellent written communication skills for coordinating clearly with external studios and internal teams - At least one year of gaming industry experience - A process improvement mindset and the instinct to build tools and documentation that make the next launch easier than the last What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Flexible vacation allowance - A hybrid / remote working environment - Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Title: Supervisor - Customer Service Location: - Hybrid - - Hollywood, Florida, United States - Customer OperationsHybrid - Hollywood, Florida, United Statesustomer Operations Job detailsApply Job description What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? Our Customer Service Supervisor will report to the Customer Service Managers and will be responsible for the performance and quality of service provided by a team of specialist who provide betting and account related support to our players via multiple channels including Live chat, email, social media, and voice. Reporting on adherence to goals and objectives, completing coaching, feedback, observations, and regular development meetings setting SMART objectives. You will collaborate with others to analyze, understand, and raise individual and customer wide issues while providing escalation support to your team. You will ensure your team complies with its responsible gambling and regulatory requirements and strives to deliver best-in-class service. - Responsible for the delivery of the KPIs of the immediate team, including quality, productivity, and compliance parameters. - Supervises the team members, identifying and addressing developmental issues, and coaching opportunities. - Prepares weekly & monthly reports summarizing the assigned customer service teams performance. - Delivers regular and timely coaching and feedback to the team members to enhance performance. - Responsible for the enforcement of organizational policies and procedures to ensure compliance. - Ensures proper and timely dissemination of all processes and business updates to the team, based on business needs. - Drive performance with team by conducting team activities/contests. - Real time monitoring to assist in productivity by monitoring long calls, long hold times, completion of callback requests, and aux code. - Identifies opportunities to update or improve customer service procedures and makes recommendations. - Resolves problems by identifying and selecting solutions and applying technical experience and precedents. - Engage with Management/Training to identify areas of opportunity to develop additional training. - Performs other related duties as assigned. Job requirements What are we looking for? You will have experience managing a team of customer service hosts ideally in the online sportsbook or casino environment. - As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. - Ability to coach, mentor, lead and motivate others to meet high performance standards and expectations. - Excellent leadership and managerial skills that reflect the philosophy of "lead by example." - Strong verbal and written communication, be a problem solver who looks for opportunities to enhance policy, process, and tools. - Must manage time and priorities effectively by completing tasks in a timely manner. - Demonstrated decision-making, critical thinking, problem-solving abilities. - Strategy development, execution, performance management, and measurements - Must be a Team Player. "Team" has various levels (team, area, site, Business Unit) and we need to be able to support and understand most of them. - You will be able to support the recruitment, training and development of a team and nurture an environment where they can excel through encouragement, development, and empowerment. - Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. - You have proven experience of operating in a fast paced, changing, and real time environment. - Intermediate MS Office outlook, Excel, PowerPoint. - Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required. - Availability to work flexible hours. - AA /AS degree or equivalent experience preferred. - 2-4 years of leadership experience. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Retirement benefits - Employee Discounts - Advancement opportunities - Start-up culture backed by a secure, globally recognized brand. - Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Title: Senior Director - Casino Commercial Revenue Location: Hollywood, Florida, United States Job Description: Job description What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us? What’s the position? The Senior Director – Casino Commercial Manager is responsible for the commercial strategy and revenue growth of the online casino business. This role owns the casino commercial performance across game portfolio strategy and supplier partnerships, segmentation strategy, and long-term player value optimization. The role serves as the central commercial leader connecting Product, CRM, VIP, Casino Operations, Analytics, Marketing, and internal/external game suppliers to maximize casino growth and player engagement. Key Responsibilities Casino Commercial Strategy - Drives the casino commercial performance against NRMPs, active player growth and GGR/NGR targets - Develop market-leading casino growth strategies across slots, live casino, table games, jackpots, games and exclusive content - Drive long-term customer value through optimized player engagement and retention strategies - Identify opportunities to improve share of wallet and cross-product monetization - Work closely with the Financial Planning & Analysis, Marketing and Casino teams on forecasting, budgeting, commercial planning and reporting Game Portfolio & Content Strategy - Own casino content strategy and game portfolio optimization - Partner with suppliers to launch exclusive and high-performing content - Monitor game performance, player engagement, and portfolio mix - Drive performance of key categories including: - Slots - Live casino - Table games - Progressive jackpots - Internal Content - Branded content Supplier & Partner Management - Own strategic relationships with game suppliers and aggregation partners - Negotiate commercial agreements and promotional partnerships - Drive supplier accountability against performance KPIs - Coordinate launch calendars and exclusive campaigns Cross-Functional Leadership - Serve as the commercial revenue lead across Casino, Marketing, VIP, Omni, and Operations - Translate business priorities, insights and trends into execution plans across teams - Partner with the Revenue Analyst team to identify strengths and weaknesses across the casino vertical – understanding the nuances of state-by-state performance and trends Customer & KPI Insights - Analyze betting behavior, engagement trends, and customer segmentation - Monitor competitor positioning, content, promotions, and product innovation - Identify emerging commercial opportunities and risks - Drive insight-led decision-making using analytics, data science and experimentation frameworks Performance Management - Lead weekly, bi-weekly and monthly commercial revenue performance reviews - Establish clear commercial success metrics across initiatives & teams, ensuring the business is all pulling in the same direction Leadership - Build and lead a high-performing casino revenue function - Develop strong operational cadence and accountability - Foster a culture of data-driven decision making and continuous optimization Core KPIs - Casino NGR - NGR per Active - Active Casino Players - Reinvestment % - Retention Rate - Share of Wallet - Game Portfolio Performance - Jackpot Participation - VIP Revenue Contribution Job requirements What are we looking for? - 5+ years experience in online casino or iGaming - Strong understanding of casino economics and player lifecycle management - Deep knowledge of casino promotional mechanics and content strategy - Experience managing supplier relationships and commercial negotiations - Strong analytical and financial acumen - Proven experience driving revenue growth in competitive regulated markets - Experience leading cross-functional teams in high-growth digital businesses What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Flexible vacation allowance - A hybrid / remote working environment - Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). All done! Your application has been successfully submitted! Other jobs You've already applied for this job We appreciate your interest in this position. Unfortunately, you have already applied for this job.

Title: Senior Manager - Enhanced Due Diligence Locations: Hollywood, Florida, United States Las Vegas, Nevada Atlantic City, NJ - Remote Job Description: Job description What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space — ready to join us? What's the position? The Senior Manager – Enhanced Due Diligence is about more than reviewing documents and checking boxes; it's about owning a critical overlapping operations and compliance function that protects our business and our customers while enabling us to grow responsibly across every market we operate in. As the senior leader of our EDD program, you'll oversee the end-to-end review of high-risk and high-value player accounts — combining financial intelligence, regulatory expertise, and cross-functional collaboration to ensure our program is best-in-class. You'll oversee a team of EDD analysts, supported by a manager, set the standard for quality and consistency, and serve as a primary escalation point for complex cases across our sportsbook and casino products. Key Responsibilities - Apply critical thinking and analytical rigor to assess complex, high-risk customer profiles — identifying patterns, inconsistencies, and risk signals that go beyond document review. - Leverage data, analytics, and AI-powered tools to monitor EDD program effectiveness, surface emerging risk trends, and drive scalable, intelligent decisioning across the case portfolio. - Drive ongoing improvements to tooling, workflows, and decisioning frameworks — including integration of third-party intelligence platforms (e.g., Thomson Reuters CLEAR, SEON, LexisNexis) and exploration of AI solutions to enhance operational efficiency and risk detection. - Own the EDD case management lifecycle — from initial trigger and document collection through risk assessment, narrative review, and escalation or clearance decisions. - Establish and maintain EDD policies, procedures, and internal controls in line with BSA/AML regulatory requirements and evolving state-level gaming obligations. - Conduct and oversee escalated enhanced review of high-risk customer profiles, including Source of Wealth (SOW) and Source of Funds (SOF) verification, PEP screening, and adverse media analysis. - Partner with Responsible Gaming, VIP, and Compliance teams to align EDD processes with broader player risk management frameworks. - Serve as the primary subject matter expert for EDD-related regulatory inquiries, internal audits, and third-party examinations. - Report on EDD program KPIs and case outcomes to senior leadership, translating data into clear insights that inform strategic decisions. - Oversee the EDD team, including manager and analysts/associates, setting performance standards and fostering a culture of quality, accountability, and continuous improvement. - Collaborate with commercial, marketing, and VIP teams on how best to reduce friction whilst maintaining compliance standards. Job requirements What are we looking for? - At least 6–8 years of AML/EDD or financial crimes compliance experience, with a minimum of 5 years in a people management role, including experience at a senior level. - Direct experience in online gaming, sportsbook, or fintech compliance strongly preferred; understanding of the US regulated sports betting and iGaming landscape is a significant advantage. - CAMS certification (or equivalent) required; CGSS or CFE designation a plus. - Deep working knowledge of BSA/AML regulations, FinCEN guidance, and state gaming compliance obligations as they relate to high-risk customer due diligence. - Demonstrated experience conducting or overseeing SOW/SOF reviews, PEP/adverse media screening, and SAR filing decisions. - Proficiency with EDD and identity intelligence platforms (CLEAR, SEON, LexisNexis or similar) and vendor management. - Expertise in working with data — ability to pull, interpret, and present case metrics, trend analysis, and team performance reporting. You’ll be working closely with the BI team and other stakeholders on tracking case outcomes at scale. - Proficient in the use of AI tools to enhance review quality, accelerate case workflows, and identify risk patterns at scale — with a practical understanding of how to apply AI responsibly within a compliance context. - Open to exploring new technologies and approaches — continuously seeking better ways to improve program quality, operational efficiency, and customer experience. - Flexible in approach and vision — able to pivot priorities in response to regulatory developments, business growth, or emerging risk trends without losing sight of program fundamentals. - Ability to support and contribute to a 24/7 service model — comfortable operating across time zones and providing guidance or escalation coverage outside of standard business hours when required. - You must be a natural leader who develops talent, drives accountability, and raises the bar for quality across your team. - You must be somebody who balances regulatory rigor with operational pragmatism — protecting the business without creating unnecessary friction for legitimate customers. What's in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Flexible vacation allowance - A hybrid / remote working environment - Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Title: Senior Trader Location: ENG, United Kingdom FLORIDA Job Description: Job description What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? The Senior Trader will report to the Trading Proposition Manager and will be a leader within a team responsible for price creation, price management, monitoring and communicating risk, bet acceptance and optimizing profitability. You will develop a command of our trading system architecture and how it interfaces with third party suppliers. You will continuously deliver innovative consistent bespoke pricing targeting to specific demographics where required. You will have deep knowledge of sportsbetting, odds compilation, diverse trading strategies. You will have sportsbetting industry experience within a trading environment. Job requirements What are we looking for? You will be comfortable in data and detail, a mentor and support to your colleagues. You will have strong communication and presentation skills. You will be decisive, and logical in your thinking. You will be a subject matter expert on sports and the sportsbetting industry. You will be customer focused and proactive in how and when we deliver our proposition to them What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Flexible vacation allowance - A hybrid home / office working model - Startup culture backed by a secure, global brand Roster of uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). All done! Your application has been successfully submitted! Other jobs You've already applied for this job We appreciate your interest in this position. Unfortunately, you have already applied for this job.

Title: Senior Director - US Regulatory Compliance Location: Hollywood, Florida, United States Job Description: Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? The Senior Director – US Regulatory Compliance is about more than reciting regulations; it’s about partnering with all areas of our business to ensure our sports betting product stays compliant whilst delivering industry leading customer experiences. Key Responsibilities - Establish second line of defence compliance function to ensure compliance with regulations, considering current and future business structure and goals. - Partner with the first line of defence (1LOD) teams to advise on regulatory requirements and whether 1LOD activities/products/reporting are compliant. - Partner with the 1LOD teams to create effective policies and procedures to ensure compliance with regulations. - Ensure compliance with any regulatory filings or approval processes. - Create and deliver relevant training to 1LOD teams. - Proactively advise 1LOD teams on key regulatory or legal updates in each state. Job requirements What are we looking for? - At least 7 years compliance experience, including managing a team and developing younger talent. - Must have US online and retail sports betting experience. - Ideally you will hold a JD or have experience of working within sportsbook or trading teams. - Excellent relationships with state gaming regulators and gaming lobbyists are required. - This role requires excellent knowledge of the legal landscape regarding state online and retail sports betting regulations and other relevant legislation and case law. You should have an excellent knowledge of all regulatory matters impacting online sportsbooks including KYC and onboarding requirements, reporting, promotions and offers, trading issues, trading markets, responsible gaming and sports integrity matters - You must be somebody who thinks outside the box and is solution orientated. - You must have the ability to build strong relationships with key stakeholders and communicate complicated legal concepts to non-lawyers. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Flexible vacation allowance - A hybrid / remote working environment - Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). All done! Your application has been successfully submitted! Other jobs You've already applied for this job We appreciate your interest in this position. Unfortunately, you have already applied for this job.

Title: Senior Director - US Marketing Compliance Location: Hollywood, Florida, United States Job Description: What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? The Senior Director – US Marketing Compliance will play a central part in Hard Rock Digital’s marketing strategy and help scale our marketing efforts across multiple jurisdictions. We’re looking for somebody who will sit alongside our marketing teams to ensure our marketing is compliant yet challenges the norms, enabling us to deliver epic marketing campaigns, promotions and marketing creatives. Key Responsibilities - Establish second line of defence marketing compliance function to meet the current and future needs of marketing teams and ensure compliance with regulations, guidelines and best practices. - Partner with the marketing teams on key marketing campaigns and/or promotions to ensure regulatory compliance. - Partner with marketing teams to create effective first line of defence policies and procedures to ensure marketing compliance. - Create and deliver marketing training to marketing teams. - Advise marketing teams on key regulatory or legal updates impacting marketing teams. - Ensure compliance with any regulatory filings or approval processes. - Review and assess appropriateness and configuration of marketing platforms to ensure regulatory compliance. Job requirements What are we looking for? - You must have at least 7 years marketing compliance experience, with experience of managing a team and developing younger talent. - Must have US gaming experience in both online sports betting and iGaming. - Ideally you will have worked within the marketing profession and hold a JD. - Excellent relationships with state gaming regulators and gaming lobbyists are required. - Must have experience of working with marketing platforms used for communications, bonus orchestration and segmentation, tracking and affiliate monitoring, and be comfortable advising on marketing initiatives relating to SEO, affiliates, CRM, paid and organic social and brand marketing. - This role requires excellent knowledge of the legal landscape regarding state marketing regulations, sweepstake laws, raffles laws, responsible gaming laws and other relevant legislation and caselaw. - You must be somebody who thinks outside the box and is solution orientated. - You must have the ability to build strong relationships with key stakeholders in marketing teams and communicate complicated legal concepts to non-lawyers. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Flexible vacation allowance - A hybrid / remote working environment - Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Title: Associate - Product Operations Location: ENG, United Kingdom - Remote, Hybrid - - United Kingdom, England, United Kingdom • +1 more - Sportsbook Job Description: Job description What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? We are seeking a highly motivated and detail-oriented Product Operations Associate to join our Sportsbook team. The role of a Product Operations Associate is to manage content for our Sports pages, ensuring our product offering is extensive, accurate and compliant with all regulatory requirements. The role will require collaboration with various departments across the business, including Trading, Retail, Marketing & Sportsbook Operations. The role encompasses a wide range of responsibilities with multiple deadlines, making strong organizational skills essential. Key Responsibilities - Own the accuracy, quality, and consistency of front-end display content across all platforms. - Develop and deploy real-time notifications targeted to specific customer cohorts to drive engagement and conversion. - Execute daily front-end content plans in alignment with Sportsbook plans. - Implement A/B testing strategies to measure performance and inform optimization decisions. - Ensure accurate and relevant content placement to maximize customer engagement and campaign effectiveness. - Conduct comprehensive quality assurance checks across all platforms to maintain high standards and minimize errors. - Monitor real-time news and sporting developments to proactively adapt and optimize display content where appropriate. - Partner with Retail and Omni teams to coordinate and execute on-property content displays. - Take ownership of display performance by applying data-driven critical thinking informed by real-time metrics and sporting schedules. Job requirements What are we looking for? A diligent individual with strong attention to detail. You can multi-task and work to numerous deadlines simultaneously, therefore strong organization skills are essential. You recognize what qualities a sportsbook should encompass and understand customers needs. Ideally you will have had some exposure to sportsbook but if not your passion for sports and or betting will do just fine! What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Flexible vacation allowance - A hybrid / remote working environment - Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). All done! Your application has been successfully submitted! Other jobs You've already applied for this job We appreciate your interest in this position. Unfortunately, you have already applied for this job.