Role Description As a Senior Customer Support Engineer at Upbound, you won’t just resolve tickets, you'll own the customer experience from first touch to full resolution, setting the standard for what world-class technical support looks like in the cloud-native ecosystem. You’ll be a trusted technical advisor to our customers, working alongside Product, Engineering, and Customer Success to make every interaction exceptional. This role reports into the Customer Experience team at Upbound, a signal of how seriously we take support as a strategic function, not an afterthought. This is a high-impact role for someone who gets genuine satisfaction from solving hard problems, has a natural drive to help, and believes that great support is a craft not a function. - Serve as a primary technical resource for customer inquiries related to Upbound’s products Spaces, Cloud, Official Extensions, Marketplace, Registry & More delivering a “wow” experience with every single touch. - Apply a structured, methodical troubleshooting approach to diagnose and resolve complex customer issues, moving efficiently from hypothesis to root cause. - Triage, own, and drive tickets to resolution with urgency and clear communication proactively keeping customers informed every step of the way. - Identify, document, and escalate bugs and product issues to Engineering with thorough reproduction steps, collaborating closely to ensure fast resolution. - Partner with the Solutions team on complex, strategic customer requests, ensuring seamless handoffs and continuity of experience. - Capture and contribute knowledge back to the team building and maintaining a high-quality internal knowledge base using KCS (Knowledge-Centered Service) methodology. - Gather and synthesize customer feedback to surface trends, advocate for product improvements, and drive process enhancements across the team. - Build or contribute to agentic tooling, automation, and internal workflows that meaningfully elevate the support experience and scale your own impact. Qualifications - 4+ years of experience in a technical support or customer-facing engineering role, ideally in a SaaS or enterprise infrastructure environment. - A natural “helper gene” you’re energized by solving problems for others and take personal ownership of customer outcomes. - Strong, systematic troubleshooting methodology you approach complex issues with a clear framework, not just instinct. - Solid experience with Kubernetes, cloud-native technologies, and infrastructure-as-code. - Excellent written and verbal communication skills you can explain deeply technical concepts to any audience without losing precision. - A customer-first mindset with a relentless drive to deliver experiences that genuinely delight. - Solid experience with Kubernetes and cloud-native technologies — including Helm, OCI artifact distribution, RBAC, admission webhooks, and policy frameworks (OPA/Gatekeeper, Kyverno). - Able to drive root cause analysis independently using observability tooling — Prometheus, Grafana, Loki, or equivalent — without needing Engineering to interpret metrics or traces for you. - Experience with vulnerability management in containerised environments — triaging CVE severity, assessing blast radius, and communicating risk and remediation timelines to enterprise security teams. Requirements - Hands-on experience with Upbound and/or Crossplane. - Familiarity with KCS (Knowledge-Centered Service) practices and methodology. - Experience building agentic tooling, support automations, or AI-assisted workflows to improve customer outcomes. - Proficiency with Unix-like shells and command-line interfaces. - Scripting skills in Python, Bash, or similar. - Startup experience you know how to operate with ambiguity and move fast. - Hands-on experience with GitOps tooling (ArgoCD or Flux) and familiarity with reconciliation failure modes — drift, conflicts, dependency ordering. - Background in platform engineering or internal developer platforms (IDPs) — you understand what platform teams are trying to build and why it breaks. - Working proficiency in Go — enough to read Crossplane/provider source and identify relevant fixes. Benefits - At Upbound, you’ll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. - If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table.

Customer Service Associate Location: Chicago United States Part Time Job Description: The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wage: $18.00/hr Qualifications: 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: - Up to 40% off the base rate of any standard Hertz rental - Medical, Dental & Vision plan options - Retirement programs, including 401(k) employer matching - Paid Parental Leave & Adoption Assistance - Employee Assistance Program for employees & family - Educational Reimbursement & Discounts - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness - Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Role Description O desafio do time de Suporte Técnico ao Cliente é prestar um atendimento consultivo, ágil e resolutivo para os nossos clientes, garantindo a autonomia do uso do software Exact Spotter, assim como outras soluções do ecossistema RD Station e promovendo o sucesso dos nossos clientes. O desafio é atender as demandas de nossos clientes com excelência, empatia e agilidade, transformando dúvidas e problemas em soluções que gerem valor, em um ambiente multiproduto. Suas principais entregas: - Realizar atendimentos investigativos e simultâneos através de múltiplos canais (chat, ticket e telefone), mantendo a agilidade e acolhimento com nossos clientes; - Garantir a qualidade e assertividade dos registros de casos nas ferramentas de atendimento; - Documentar e escalar demandas complexas para outros times de apoio, conforme processos internos; - Garantir o atingimento das métricas do time, incluindo altos índices de satisfação do cliente e cumprimento de prazos de primeira resposta e resolução (SLA). Qualifications - Experiência com atendimento ao cliente, demonstrando interesse em fornecer um atendimento empático e de excelência; - Ensino médio completo; - Facilidade com tecnologia e domínio das ferramentas Google; - Comunicação escrita e oral clara, organizada e didática; - Organização, empatia, resiliência e capacidade analítica. Requirements - Formação em andamento ou concluída em áreas de Tecnologia; - Experiência com canais de atendimento dinâmicos como chat ou WhatsApp; - Conhecimento em ferramentas de atendimento (ex: Service Cloud, Freshdesk, Zendesk, Intercom); - Experiência em empresas de tecnologia; - Ser (ou querer se tornar) uma pessoa ativa na comunidade, que compartilha conhecimento dentro e fora da empresa através de eventos, artigos, mentorias, iniciativas voluntárias, projetos open source, etc. Processo Seletivo - Aplicação - Envio da inscrição; - Mindsight – Teste de estilo de trabalho; - Talent Acquisition - Entrevista por competência com o time de recrutamento; - Entrevista Técnica - Entrevista técnica para discussão de requisitos da vaga; - Entrevista Final - Conversa final com a gerência para alinhamento; - Offer - Fase de conclusão do processo seletivo, com a apresentação da proposta de trabalho. Obs: Podem ter etapas complementares e/ou alterações, de acordo com a necessidade do processo. Se você é uma pessoa movida por desafios, criatividade e impacto genuíno, avance conosco nessa jornada de evolução! Faça parte do nosso time!

Title: Clothing Processing Associate - Part Time Location: Chandler, AZ, USA Job Description: Job Category: Freight Requisition Number: DRAFT010275 - Part-Time - Locations Showing 1 location Chandler, AZ 85226, USA Job Details Description Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career. Schedule and Compensation: This position will he scheduled at an average of 20 hours per week. Within this schedule, the associate must be able to work varies hours, evenings, weekends, and holidays and during the normal business hours of 9:30 am to 9:00 pm Monday through Saturday and 11:00 am to 6:00 pm on Sundays. This position will start at $16.00/hour. Responsibilities: - Tag, fold, hang and price merchandise to be put out on the sales floor or in back stock - Distribute items to correct Specialty Shop - Lead Hanger Management system - Order and organize all supplies for processing - Organize checked in freight to be processed by date - Hang and fold merchandise to the needs of the SSM - Teach and Train all PT associates in Hang/Fold - Handle incoming merchandise with efficiency to assure correct counts - Assist Support Team by attaching identification and price tags - Operate pallet jack to move shipments between platforms, storage and work areas - Perform work efficiently and effectively with a high level of accuracy in a fast paced environment - Demonstrate strong organization, attention to detail, ability to multi-task and problem solving skills - Ability to navigate a personal computer and handheld inventory computer/scanner. Programs include; Microsoft Office, Google Email/Docs, and AS400 - Be professional in appearance and attitude, contribute to a positive team atmosphere by treating others with respect and consideration while taking pride in being part of a winning team - Maintain an orderly appearance of personal work space and surrounding areas - Perform all other duties as assigned Requirements: Customer Service - Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you” Culture - Approach daily tasks, projects and follow-up communication with energy and sense of urgency - Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact - Show respect and appreciation for others and Scheels - Arrive to work and meetings 10 minutes early Team Mentality - Genuine interest and action in helping others before yourself, regardless of recognition or reward Teach-ability - Consistent eagerness to listen, learn, apply knowledge and accept critical feedback - Ability to adapt to a changing work environment - Ability to apply concepts of basic math, grammar, punctuation and spelling Dress Code - Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners Efficiency - Demonstrate pride and ownership of their work while meeting expected deadlines Education & Experience: High School Diploma or General Education Degree; and/or 1-3 months of data entry experience Physical Requirements/Lifting Requirements: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for heavy work. Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury. EQUAL EMPLOYMENT OPPORTUNITY Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.