Hanover Insurance Group

Title: Executive Underwriter PL Location: Worcester, MA, USA Job Description: Our Personal Lines division is seeking a highly skilled and experienced Executive Underwriter to join our team. This role is open to remote. This is a full time, exempt role. POSITION OVERVIEW: This role is crucial in helping our agents find tailored solutions, focusing on High Value accounts and customers with complex insurance needs. This position encompasses all lines of business for these clients. IN THIS ROLE YOU WILL: Work within the highest level of authority for front line underwriters, using itresponsibly showing financial discipline and alignment with the overall goals of the organization. Anticipates audience needs when communicating, actively seeks to understand when there is a lack of clarity, and can clearly articulate and express points of view and perspectives both verbally and in writing. Judgment and Decision Making: Able to apply logic to decisions, identifying and evaluating risks and implications. Uses current data and information to inform recommended decisions and actions. Agility and Adaptability: Ability to work in a fast-paced, highly dynamic environment. Able to shift focus and manage new and changing situations. Teamwork and Collaboration: Seeks opportunities to share information and offer ideas that will allow others to benefit or succeed. Shows respect for differences and diversity in ideas and views. Collaborate with State Management, Product, Operations, Actuarial, and Underwriting Strategy teams to execute company initiatives and goals. Portfolio Management: Manage an assigned book of business by adhering to your individual underwriting authority, service level requirements, underwriting quality expectations, new business and retention goals, and maintaining a profitable book that is aligned with division goals. Complex Underwriting: Handle complex and escalated underwriting matters, leveraging expertise to create solutions that meet customer needs. Responsiveness: Responds to agent inquiries within required service levels. This includes, but is not limited to, new business submissions, phone calls and emails. expected to respond quickly to peers and junior underwriters Agent Relationships: Build and maintain strong relationships with agents, providing counsel and guidance on the High Value segment and completing necessary agency travel to nurture relationships. Prospecting: Partnering with agents to actively prospect, solicit, and underwrite new High Value accounts to achieve profitable growth aligned with company objectives, state and territory goals. Market Monitoring: Monitor market trends to inform underwriting decisions and strategies. Market Knowledge: Continuously develop knowledge of the insurance market. Leadership and Mentoring: Lead high-priority presentations and trainings, and mentor junior underwriters, providing guidance on complex cases. Referral Handling: Handle referrals from underwriters with lower authority. Claims and Legal Interaction: Interact with claims and legal teams regarding large losses and participate in claims and legal roundtables. Territory Performance and Growth: Manages and grows assigned territory to achieve profitable results through new business development and disciplined underwriting practices. Prioritization and Desk Management:Takes personal ownership for the management of workload and output amongst assigned agents.Applies understanding of business workflows andprocesses to determine focus and urgency needed. Negotiation: Effectively negotiates with agents on exceptions and recommends mitigation effortsto make the requested exception more palatable or in line with our underwriting strategy. WHAT YOU NEED TO APPLY: Educational Background: Bachelor’s degree. Minimum of 5 years of PL high value underwriting or high value sales experience CPCU, CIC, CPRIA or related insurance designations preferred Ability to work in a fast-paced or stressful environment Strong team collaboration skills and strong communication skills Travel: 25%-35% agency travel required (both in-person and virtual).

Title: Lawyers Professional Liability Underwriting Specialist Location: Windsor United States Job Description: Our Professional Liability Underwriting team is seeking an Underwriting Specialist who specializes in Lawyers Professional Liability to join in our Windsor, CT office. This is a full time, exempt role. This is a remote or hybrid opportunity. Qualified candidates outside of these locations will be considered and are encouraged to apply. POSITION OVERVIEW: Responsible for identifying, soliciting, underwriting and selling new and renewal Professional Liability accounts that drive profitable growth and align with Professional Liability team goals. Apply technical, sales and analytical skills to provide insurance solutions that help Hanover's customers manage risk. Demonstrates a thorough understanding of Hanover's strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions. Operates with limited daily supervision, seeks technical direction for matters outside one's authority and general expertise. Operates within a standard letter of authority for all underwriting decisions while managing a book of business, generally with moderate to high technical complexity and coordination. IN THIS ROLE, YOU WILL: Technical Underwriting: Know and apply underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, and loss analysis. Use all appropriate underwriting tools, disciplines, and strategies to ensure underwriting guidelines are followed. Understand pricing components and rating methodology and correlates pricing to exposures. When presented with minimal information on a risk, instinctively know the key questions to ask to ascertain the full scope of operations and the key exposures and needed controls. Complete file documentation according to best practices guidelines and can clearly explain account decisions. Provide clear and concise rating instructions for quotes prior to generating proposal for presentation to the agent. Portfolio Management & Financial Acumen: Manage assigned portfolio to achieve gross written premium, profitability, rate, retention, product mix, new business, and portfolio management goals, by use of proven pipeline and marketing practices. Developing an understanding of various financial reporting information and insurance performance measures in the management of risk. Demonstrate an understanding of the market factors that can affect pricing and how it correlates to individual's book, agency's book, the region, and countrywide. Prepare or analyze information on underwriting decisions, rate, underwriting requirements, company appetite, status, and declinations to drive results within the assigned territory. Familiarize oneself with other Hanover departments for leveraging growth in areas of business where portfolio could be more balanced. Sales Management: Can negotiate and close accounts aligned with business strategy. Ability to profile assigned agency plant and to strategically market our capabilities to agents. Keeps current on state/territory issues, regulations, and trends. Utilize market and competitor information to enhance relationships and individual account decision making. Prioritize and develop effective relationship management and producer activities to build trust, facilitate negotiation, and secure commitment to improve yield and retention ratios. Operate with a franchise perspective to identify additional sell opportunities to create growth within other LOB's and customer segments. Partner with other business units to deliver comprehensive insurance solutions. Demonstrate in-depth knowledge of Hanover's products and appetite while clearly communicating Hanover's position at the point of sale. Build and maintain rigorous sales practices using all systems, sales tools and disciplines outlined in the sales best practices. Make presentations to agents and customers. Utilize department and Specialty partners to augment sales process. Effectively utilize Claims and Loss Control to display service and/or technical expertise with present and future customers. WHAT YOU NEED TO APPLY: Bachelor's Degree or equivalent experience. 3-5+ years of Professional Liability experience. LPL experience strongly preferred. 3+ years of experience driving agency relationships resulting in profitable new and renewal business as well as complex accounts. Demonstrates ability to adapt quickly to change, identify, analyze, and solve problems and willingness to being open to new and different ways of thinking. Strong communication, prioritization, desk management, and decision making skills needed. Ability to travel as needed (~10%). CAREER DEVELOPMENT: It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

Title: Lead Workers Compensation Defense Attorney Locations: Glendale, CA, USA Los Angeles, CA, USA California, USA Remote Job Description: Our Staff Counsel team is seeking an experienced Lead Workers’ Compensation Defense Attorney licensed and residing in California. This role is anchored in our Glendale, CA office, and we offer true flexibility—in‑office, hybrid, or fully remote work arrangements for California‑based attorneys who want to practice with a well‑supported, collaborative legal team. Position Overview: Independently investigates, manages and tries workers compensation cases. Other attorneys may be assigned to work under this attorney’s direction where case complexity requires. Serve as mentor to developing attorneys. In This Role You Will: Handles a case load of California workers’ compensation cases, including high exposure losses. Provides direction and mentoring to others May assist Managing Attorney as needed in assigning cases, participating in roundtables, developing strategy, and/or evaluating staff attorneys and support staff What You Need To Apply: 10+ years of experience preferred Must be licensed to practice law in the state of California Must have workers’ compensation trial experience Demonstrated ability to handle high exposure cases Admitted to the bar and must be licensed to practice law in the jurisdictions where assigned Able to work in a team environment with other attorneys, adjusters, claims professionals and support staff Computer literacy, including MS Word, Lexis/Westlaw, and daily management of e-mail and calendar Ability to travel 25% of the time (within the state of California) Ability to attend in-person meetings, in-person appearances/conferences trials at the WCAB Willing to travel outside of local county of residence Advocacy: Exceptional ability to advocate on behalf of Hanover’s insureds in workers’ compensation disputes Negotiation Skills: Strong ability to consistently and significantly influence claim outcomes through highly effective negotiation techniques Communication: Strong ability to deliberately and precisely exchange thoughts and opinions with one or more persons and to effectively translate legal language and ideas into layman's terms Decision Making: Strong ability to arrive at a determination in moderate to complex situations after careful consideration of facts and law without undo procrastination Organization Skills: Strong ability to categorize and prioritize work and information to effectively and efficiently maximize productivity Investigative Skills: Proficiency in following up step by step on inquiry or observation and search and examine with care and accuracy. Consistently able to take evidence that may be used in reaching a legal conclusion Legal Research: Proficiency in locating cases, treaties, codified laws and statutes aimed at the discovery and interpretation of law and to draw a reasonable and accurate conclusion or render an opinion there from Courtroom Skills: Demonstrates exceptional courtroom behavior, attire and decorum and is an expert with the rules and regulations that govern proceedings and conduct in courts of law or other legal forums and tribunals. Provides the highest professional service to clients and claims professionals Career Development: Takes proactive responsibility for their career development. Maintains the necessary skill levels. Trial Skills: Has a first-rate ability to effectively present evidence and arguments of law to a judge or jury for determination of the facts at issue Business/Industry: Has an interest and solid knowledge of current and possible future policies, practices, trends and information affecting The Hanover Insurance Group’s businesses; Knowledgeable in the basic principles of workers' compensation insurance Agile and Adaptive: Recognizes unexpected challenges and is able to be resilient, shift and remain on course. Mentor and Teach: Willingness and ability to mentor and teach others. Physical demands & work environment: Ability to use a personal computer and other standard office equipment Ability to sit and/or stand for extended periods Required to work on-site as needed Ability to travel as necessary Ability to work hours in excess of 40 hours per week Ability to work in a fast paced, changing or stressful environment Ability to perform work in a noisy/loud work environment Ability to operate a motor vehicle CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. Job Details Job Family Legal - IHC Job Function Claims Pay Type Salary Hiring Min Rate 150,000 USD Hiring Max Rate 180,000 USD

Title: PL Ops - Data Engineer ) Location: Worcester, MA, USA United States Remote Req #19719 Job Description: Our Personal Lines Operations team is currently seeking a Data Engineer II in our Worcester office. This is a full-time, exempt role. Fully remote arrangement will be considered for candidates with strong qualifications. POSITION OVERVIEW: The Hanover Insurance Group is hiring a Personal Lines Operations Data Engineer to own the day-to-day reliability and enhancement of our Azure Data Factory (ADF) pipelines and on-prem SQL Server data environment. This role builds and improves ETL workflows that populate SQL tables used by analysts to create Power BI semantic models and reports. The position is split approximately 50/50 between production operations/support and new development/enhancement, while also advancing platform maturity through improved monitoring/alerting, data quality validation, and formalized release practices. What You'll Own: Production support and daily health of scheduled ADF pipelines. Build new pipelines and enhance existing pipelines to improve resiliency, maintainability, and scalability. Implement data validation controls, improve monitoring/alerts, and help define SLAs for data freshness and availability. Establish foundational SDLC practices for data engineering (Git usage, Dev→Prod promotion practices, and a more formal release process). Coordinate cross-team dependencies where upstream internal ETL timelines affect downstream pipeline completion; design dependency-aware orchestration and readiness checks. Contribute to future-state Azure data strategy recommendations (e.g., Data Lake/Blob Storage, notebooks) and support long-term migration planning from on-prem SQL Server to cloud databases (timeline not yet defined). KEY RESPONSIBILITIES: Azure/Fabric Data Factory Engineering Design and maintain curated SQL tables/views used for analytics and reporting; optimize for refresh performance and downstream usability. Develop and maintain ADF pipelines (Copy activities and Data Flows) with consistent patterns for logging, error handling, retries, and notifications. Implement parameterization and reusable components to reduce duplication and speed enhancements. Implement incremental load and backfill strategies appropriate to volume. Production Support & Reliability Monitor daily pipeline execution and triage incidents quickly to restore successful processing. Perform root-cause analysis for failures and recurring issues; implement preventative controls and standardized patterns. Create and maintain operational documentation/runbooks for critical pipelines and common support scenarios. Data Quality, Validation & Trust Build automated validation routines and reconciliation checks (row counts, totals, null/duplicate thresholds, schema drift detection, anomaly flags). Partner with analysts and stakeholders to define key business rules and quality thresholds for trusted reporting datasets. Document data definitions, transformations, and lineage to improve transparency and troubleshooting. Stakeholder Collaboration & Dependency Management Work directly with internal Operations Data Analysts, business stakeholders and external partner analysts to gather requirements and deliver datasets that enable robust Power BI semantic models, reporting and other analytical solutions. Coordinate with upstream internal teams to align dependency readiness signals and timelines; implement orchestration controls to prevent downstream failures. Provide technical coaching and mentoring to less experienced team members; including the usage of best practices. KEY MEASURES OF SUCCESS: Pipelines meeting SLA / on-time delivery Pipeline success rate and reduced manual intervention Time-to-detect/time-to-resolve ETL failures (MTTD/MTTR) Improvements in query/runtime performance and cost efficiency Reduction in recurring data quality defects; completeness/accuracy checks passing Documentation coverage (runbooks for critical pipelines, data dictionary completeness) Required Qualifications Bachelor's Degree preferred in a related field. 6+ years of experience in data engineering, ETL/ELT, or related roles. Hands-on experience building and supporting production pipelines in Azure Data Factory. Strong SQL/T-SQL skills and experience with SQL Server environments supporting analytics/reporting workloads. Advanced data modeling Experience integrating data from multiple sources including databases, flat files/SFTP, and APIs/vendor feeds. Familiarity with Azure data platform components (Data Lake/Blob Storage, notebooks) and/or cloud migration planning, or similar platforms. Strong troubleshooting, root-cause analysis, and operational ownership mindset. Ability to work directly with stakeholders to gather requirements and translate them into technical solutions. Strong communication and documentation skills: Data engineers are often called to present their findings or translate the data into an understandable document. You will need to write and speak clearly, easily communicating complex ideas. Preferred Qualifications Experience establishing SDLC practices for data teams (Git, CI/CD, release management). Experience implementing monitoring/alerting and operational dashboards for data pipelines. Python and/or PowerShell for automation, data validation, and operational tooling. Insurance or operations/customer service experience Familiarity with prompt-based programming and tools (GitHub CoPilot) This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

Title: Professional Liability Underwriting Specialist Locations: Itasca, IL, USA• Windsor, CT, USA Hybrid/ remote Job Description: Our Professional Liability Underwriting team is seeking an Underwriting Specialist who specializes in Architects & Engineers or Miscellaneous Professional Liability to join in our Windsor, CT or Itasca, IL area. This is a full time, exempt role. This is a remote or hybrid opportunity. *Qualified candidates outside of these locations will be considered and are encouraged to apply.* POSITION OVERVIEW: Responsible for identifying, soliciting, underwriting and selling new and renewal Professional Liability accounts that drive profitable growth and align with Professional Liability team goals. Apply technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions. Operates with limited daily supervision, seeks technical direction for matters outside one’s authority and general expertise. Operates within a standard letter of authority for all underwriting decisions while managing a book of business, generally with moderate to high technical complexity and coordination. IN THIS ROLE, YOU WILL: Technical Underwriting: Know and apply underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, and loss analysis. Use all appropriate underwriting tools, disciplines, and strategies to ensure underwriting guidelines are followed. Understand pricing components and rating methodology and correlates pricing to exposures. When presented with minimal information on a risk, instinctively know the key questions to ask to ascertain the full scope of operations and the key exposures and needed controls. Complete file documentation according to best practices guidelines and can clearly explain account decisions. Provide clear and concise rating instructions for quotes prior to generating proposal for presentation to the agent. Portfolio Management & Financial Acumen: Manage assigned portfolio to achieve gross written premium, profitability, rate, retention, product mix, new business, and portfolio management goals, by use of proven pipeline and marketing practices. Developing an understanding of various financial reporting information and insurance performance measures in the management of risk. Demonstrate an understanding of the market factors that can affect pricing and how it correlates to individual’s book, agency’s book, the region, and countrywide. Prepare or analyze information on underwriting decisions, rate, underwriting requirements, company appetite, status, and declinations to drive results within the assigned territory. Familiarize oneself with other Hanover departments for leveraging growth in areas of business where portfolio could be more balanced. Sales Management: Can negotiate and close accounts aligned with business strategy. Ability to profile assigned agency plant and to strategically market our capabilities to agents. Keeps current on state/territory issues, regulations, and trends. Utilize market and competitor information to enhance relationships and individual account decision making. Prioritize and develop effective relationship management and producer activities to build trust, facilitate negotiation, and secure commitment to improve yield and retention ratios. Operate with a franchise perspective to identify additional sell opportunities to create growth within other LOB’s and customer segments. Partner with other business units to deliver comprehensive insurance solutions. Demonstrate in-depth knowledge of Hanover’s products and appetite while clearly communicating Hanover’s position at the point of sale. Build and maintain rigorous sales practices using all systems, sales tools and disciplines outlined in the sales best practices. Make presentations to agents and customers. Utilize department and Specialty partners to augment sales process. Effectively utilize Claims and Loss Control to display service and/or technical expertise with present and future customers. WHAT YOU NEED TO APPLY: Bachelor’s Degree or equivalent experience. 3-5+ years of Professional Liability experience. A&E and/or MPL experience strongly preferred. 3+ years of experience driving agency relationships resulting in profitable new and renewal business as well as complex accounts. Demonstrates ability to adapt quickly to change, identify, analyze, and solve problems and willingness to being open to new and different ways of thinking. Strong communication, prioritization, desk management, and decision making skills needed. Ability to travel as needed (~10%).

Title: E&S Casualty- Senior UW Specialist Specialty (Hybrid/Remote) Location: USA remote Req #19610 Job Description: The Hanover’s Specialty Alternative Markets team is seeking a strategic, sales-minded, and experienced E&S Casualty Senior UW Specialist, Specialty to support our continued growth. This role is ideal for a production-focused underwriting professional who thrives in a collaborative environment and excels at building and sustaining strong broker relationships. At The Hanover, we recognize that how and where work gets done continues to evolve. We are reimagining the workplace through flexible work arrangements. This position may be hybrid or fully remote with the ability to travel as needed for meetings, broker engagements, and client interactions. The Hanover is a diverse and inclusive organization committed to attracting, developing, and retaining top talent. We encourage all qualified professionals to apply and believe that a diverse and inclusive workplace strengthens both our organization and the communities we serve. Position Overview: The E&S Casualty Senior Underwriting Specialist transacts business with appointed wholesale trading partners and will be responsible for identifying, soliciting, underwriting, and selling new and renewal Specialty accounts that drive profitable growth and align with Industry Segments, appetite and mix goals. Apply advanced technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions. Operates within a broad Letter of Authority for all underwriting decisions and with limited direction while managing an assigned book of business, generally with high technical complexity and coordination. This is a full-time, exempt role. In This Role, You Will: Technical Underwriting: Thorough knowledge and understanding of business strategy (segments, general; coverage differentials; partner/non partner, etc.). Knows and applies advanced underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, and loss analysis. Advanced knowledge of pricing components and rating methodology and correlates pricing to exposure, financial and competitive analysis. Adheres to CAT guidelines and applies increased knowledge of CAT aggregation strategies to decision making. Can identify types of coverages including gaps in coverages typically provided within given operations, can explain coverages and correlating exposures and controls to agents to complete our value-added proposition. Portfolio Management & Financial Acumen: Manages assigned portfolio to achieve gross written premium, profitability, rate, retention, industry and LOB mix, new business, and portfolio management goals. Demonstrates ability to properly leverage competencies, act as a resource, and build long-term, profitable, and mutually beneficial relationships with agencies, internal management, and external resources. Constructs and executes portfolio business plans independently through organized workflow & desk management, which may include special projects. Reviews key metrics and uncovers trends that may lead to new business opportunities within agents while achieving profitable growth. • Drives the implementation of profit improvement initiatives with key agents by leveraging resources. Advocates and coordinates with Specialty departments to learn and share knowledge in cross sell opportunities to help manage portfolio/book of business Sales Management: Operates with a franchise perspective to identify and drive enhanced sell opportunities and create growth within other lines of business and customer segments. Utilize our value proposition to enhance agency economics, partner conversion, and product specialization in partnership with local management. Prioritizes and drives effective relationship management and producer activities to build trust, facilitate negotiation, and secure commitment in order to improve yield and retention ratios. Through stewardship process engage at the customer level for the most complex and prominent accounts within their territory. Independently implements territory business plans, monitors performance, adjusts plans to ensure a substantial pipeline for future profitable growth. Provide proper training and product knowledge transfer to existing and prospective agents so they can effectively sell Hanover as the go to market, for their customers. Makes sales presentations to agents and customers on a regular basis. Participates in more complex accounts. Ability to uncover customer needs, position specific solutions, handle objections, and close deals. What You Need To Apply: Bachelor’s Degree or equivalent experience. 5-7+ years of commercial E&S casualty underwriting experience 5-7+ years’ experience driving agency relationships resulting in profitable new and renewal business. Consistently demonstrates high level of proficiency across LOB UW core competencies. May specialize/certify in 1-2 specialty areas. Proficient in ability to identify, analyze and solve problems and manage and prioritize multiple concurrent projects. Is used as a resource by others to collaborate on more complex risks, pricing, trends, industry segments coverages and product knowledge. May conduct peer-to-peer self-audits under the direction of management. Demonstrates ability to adapt quickly to change, exercise influence, and act as a change advocate being open to new and different ways of thinking. Viewed as an informal leader amongst the team/branch/region/LOB. Open to and proactively shares knowledge and expertise with peers, management, and leadership. Acts as a mentor for less experienced underwriters or newly hired underwriters; may assist with training other team members. Communication - Interacts and communicates with confidence with all levels of external and/or internal business partners within scope of responsibility, team, and/or matrix environment. Can judge appropriate means and methods to communicate based on the nature of the communication. Able to influence desired outcomes to drive actions and results. Adept at influencing even when holding a position contrary to the majority opinion. Judgement and Decision Making - Ability to exercise judgment, negotiate and make sound business decisions based on level of authority. Applies judgment and expertise to determine when escalation is needed. Demonstrates confidence in one’s ability to apply decision making to UW assessment, Teamwork and Collaboration – Consistently fosters collaboration and respect among team members. Easily adapts to the diverse interests, styles, and perspective of key players. Is able to engage multiple members of a group to share information and to consider other points of view to reach objectives, consensus, and/or deadlines. Experienced in working with a wide range of teams and readily shares lessons learned.

Manage day-to-day Salesforce administration, provide user support and training, execute system enhancements, and ensure data quality while collaborating with stakeholders to optimize user experience and drive efficient sales practices.

Title: Marine Underwriting Associate Location: Houston, TX, USA Job Description: Our Marine team is seeking an Underwriting Associate to join their growing team in the Houston, TX area. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office, 3x remote). POSITION OVERVIEW: This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing handling including processing transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. As needed, UAs may be tasked with cross-training peers. As applicable, UA may have designated level of UW authority. IN THIS ROLE, YOU WILL: - Supports the Underwriter in new business and renewal activities - Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc. - Helps to support the quoting and issuance cycle - Updates work management system statuses throughout the cycle of the policy and monitors work in queue - Documents all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines - Completes loss control ordering form at issuance and monitors Task Assistant and monthly report to advise underwriter of report availability - Handles legal notice requests that must be sent at the direction of the Underwriter - May partner with Premium Audit and Agency accounting as needed for audit transactions and overdue premium reconciliation - Consistently executes to all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards - Facilitates transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses - Uses appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timely - Serves as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests. - Responds to account inquiries such as accounting status and billing issues - Manages account information ensures accuracy of input into all appropriate systems - Demonstrates working knowledge of underwriting systems, workflows, procedures and compliance rules - Can assist with cross-training support of UA teammates - Understands strategy, territory appetite and key agent partners in order to achieve growth and profitability goal - Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment WHAT YOU NEED TO APPLY: - Associate’s Degree or equivalent experience - 1-2+ years of Commercial Lines/Specialty insurance experience - Fundamental underwriting, practices, procedures, workflows, systems & tools knowledge - Robust functional knowledge of product offerings and solid business acumen - Strong analytical skills - Strong organizational and time management skills - Strong attention to detail and prioritization skills - Ability to work cross-functionally CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. Job Details Job Family UW - UT / UA Specialty Job Function Underwriting Pay Type Salary Hiring Min Rate 55,000 USD Hiring Max Rate 65,000 USD

Title: Senior Application Engineer (REMOTE or HYBRID TO MA) Location: Worcester, MA/USA Job Description: For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Information Technology department is seeking a Senior Application Engineer with Pega experience to join our growing team in our Worcester, MA Corporate Headquarters or as a remote work employee. POSITION OVERVIEW: - The successful candidate will support project focused on Pega Constellation implementations. - Provide technology-enabled solutions to address complex business problems. - Will apply PEGA technical knowledge, capabilities, and development skills to design and build efficient PEGA solutions to enable business strategies. - Work closely with other information technologists to produce high-quality, IT-enabled applications, products and services. - Responsible for the overall technical implementation of applications, and frequently interact with internal and external partners, onshore and offshore staff. This is a Full-time, Exempt role. IN THIS ROLE, YOU WILL: - Interpret simple to complex technical designs and creates the technical specifications or over sees the creation of the technical specifications. - Develop, maintains, troubleshoots, enhances and documents components - Assist Project Manager in project coordination - Provide technical direction for the development team. - Create and coordinate the developer tasks and revises as appropriate to meet changing needs and requirements. - Be responsible for managing technical risks throughout the project. - Communicate and enforce coding standards - Promotes code and supports setup of multiple test environments. - Perform code reviews and mentors&rsquo; junior developers. - Manage technical resources within budget and project schedule. - Work with technical leadership to perform evaluations and feasibility reviews of creative concepts and technology solutions. - Proactively work with resource managers to ensure that appropriate staffing resources are assigned, put in place and effectively utilized at the appropriate time. - Work closely with quality assurance resources to create test plans and ensure that issues are properly assigned, fixed, and regressed - Define and disseminates technology best practices - Seek opportunities to increase customer satisfaction and deepen client relationships - Keep project managers well informed of status of development effort. - Easily recognizes system deficiencies and implements effective solutions. - Drive Collaboration between project team members, including external and offshore resources, during development process. - Contribute to technical approach and design. - Stay current and builds in-depth knowledge of at least one or more programming language, systems application, and related development tools. - Provide subject matter expertise to individuals and projects - Troubleshoot problems across domains and integration points. - Drive process improvements efforts - Coordinate, compose, and deliver training for Software delivery resources. - Foster and encourage an environment that practices calculated risk taking - Self-development and ownership. - Build knowledge of P&C concepts and Hanover application systems. - Takes necessary measures to avoid centralization of knowledge. WHAT YOU NEED TO APPLY: - Bachelor&rsquo;s Degree or higher in Computer Science or Computer Engineering with 7+ years of experience with application development - Must be eligible to work in the US without requiring sponsorship now or in the future (i.e Lawful Permanent Residence or US Citizen) - 5+ years of experience developing web-based Java/J2EE applications - Strong understanding of Object-Oriented design and methodologies - JavaScript, AngularJS, AJAX, JQuery, CSS and HTML5. - Industry Certifications like pega CLSA is a plus - Experience with Pega. Constellation , Constellation SDKs, Custom Component development . - Experience with devops tools. - Experience with Azure - Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations - Experience building complex software systems that have been successfully delivered to customers - Ability to analyze and creatively solve complex problems - Ability to effectively prioritize, lead, and execute tasks in a high-pressure environment - Flexible working under changing and different work settings. - Excellent communication, organizational, and interpersonal skills - Initiative, adaptive, and willingness to learn - Understands how to tactfully communicate difficult/sensitive information. - Ability to elicit cooperation from a variety of sources - Ability to juggle multiple projects/customers simultaneously. - Versatile; comfortable performing a variety of roles and tasks within the company - Strong written and oral communication skills to a variety of audiences at different levels and with different backgrounds. - Thrives on learning and learns quickly. Dedicated to self-improvement and professional development. Take advantage of various resources to self-educate. TECHNICAL SKILLS: - Pega 24 - React - Java - Tomcat - Understanding of Object-Oriented software development principles - UX experience knowledge - CCS3, HTML5 - Agile methodologies - JSON - Bonus points for AKS</li> CAREER DEVELOPMENT: It&rsquo;s not just a job, it&rsquo;s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you &ndash; at every level &ndash; to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you&rsquo;ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.&rdquo; As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. Job Details Job Family IT - Application Engineering Job Function Information Technology Pay Type Salary Education Level Bachelor&rsquo;s Degree Hiring Min Rate 101,000 USD Hiring Max Rate 126,000 USD

Title: WC Lost Time - Sr Consultant Casualty Claims - Southwest Location: Nevada, Utah, Colorado, Kansas, Missouri, Arizona, Oklahoma, Texas, and California United States Job Description: The Sr Consultant Casualty Claims is responsible for managing moderate to complex and high-value casualty claims with minimal supervision. This role requires advanced investigative and negotiation skills to effectively resolve disputes and handle escalated situations. The Consultant works closely with internal and external experts, including legal counsel and technical specialists, to ensure thorough claim evaluation and resolution. Key responsibilities include representing the company in various forums related to claims litigation, maintaining a high standard of professionalism, and ensuring compliance with regulatory and company standards. The role demands strategic thinking, sound judgment, and the ability to navigate sensitive and high-impact claim scenarios. IN THIS ROLE, YOU WILL: - Independently manage moderate to complex, high-value casualty claims, ensuring thorough analysis and resolution. Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed. - Identify opportunities to transfer risk and pursue subrogation. Proactively resolve disputes, deescalate sensitive situations, and ensure optimal claim outcomes through strategic negotiation and litigation management. - Ensure all claims activities comply with regulatory and company standards. Maintain accurate, detailed records and prepare comprehensive reports. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations. - Set reserves, authorize payments, and make financial decisions within authority. Demonstrate strong financial acumen and contribute to reserving accuracy and efficiency. - Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. Lead cross-functional meetings and communicate complex information clearly to diverse audiences. - Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII). - Serve as a mentor to junior claim handlers, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials. - Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience. - Attend industry events and continuing education seminars to stay current with best practices, legal developments, and emerging trends. WHAT YOU NEED TO APPLY: - Bachelor&rsquo;s degree preferred, or a combination of education and equivalent experience. Typically requires 5&ndash;10 years of claims handling experience. - Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits. - Skilled in negotiating complex claims and developing strategies to influence outcomes. Demonstrates sound judgment and decision-making on high-exposure cases, including litigation and compliance matters. - Communicates clearly and effectively in both verbal and written formats across a variety of situations. Selects appropriate communication channels and consistently demonstrates empathy toward all stakeholders. - Maintains comprehensive and organized claim records and prepares detailed reports summarizing findings and recommendations. - Highly organized with the ability to manage complex workflows and participate in project work. Demonstrates strong time management and desk management skills, and mentors others in these areas. - Makes informed decisions based on thorough analysis of complex issues. Evaluates risks and outcomes, acts independently within authority, and identifies patterns in claims to support resolution strategies. - Highly skilled in investigating complex cases and collaborating with internal and external experts. Coordinates closely with legal, underwriting, and other stakeholders to ensure thorough evaluation. - Possesses in-depth understanding of the regulatory environment and jurisdictional requirements. Handles complex compliance issues and mentors others on regulatory standards. - Provides exceptional, empathetic customer service. Effectively manages escalated claims and sensitive customer concerns with professionalism and clarity. - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work in a fast paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - May be required to have and maintain sufficient home-based internet connection. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It&rsquo;s not just a job, it&rsquo;s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you &ndash; at every level &ndash; to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you&rsquo;ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Job Details Job Family Claims - Adjusting Job Function Claims Pay Type Salary Hiring Min Rate 80,000 USD Hiring Max Rate 90,000 USD