• Manage Salesforce user accounts, profiles, permission sets, and access controls • Create, modify, deactivate, and maintain users following security and governance best practices • Configure and manage Salesforce sandbox environments for development, testing, and QA purposes • Collaborate with development teams to promote code changes and updates across Salesforce environments • Monitor workflow queues, automation processes, and system performance to ensure operational efficiency • Troubleshoot and resolve workflow, automation, and system-related issues • Support and maintain integrations with external platforms including AWS Connect, ServiceNow, and Azure AD • Configure and maintain identity provider integrations with a strong focus on Azure AD and Single Sign-On (SSO) functionality • Ensure secure authentication and access management across integrated systems • Maintain Salesforce configurations, customizations, workflows, and documentation • Provide end-user support, troubleshooting, and training as needed • Collaborate with technical and business teams to support operational improvements and system enhancements • Ensure compliance with organizational security standards and governance policies

Role Description This role is the operational backbone of our Revenue Operations systems. It ensures Salesforce and our GTM tooling are reliable, well-documented, and responsive to the needs of customer-facing teams — driving day-to-day system quality through disciplined execution and proactive maintenance. What You’ll Do - Deliver systems support across Salesforce Sales Cloud and integrated tools. - Diagnose and fix process bugs, configuration issues, and data integrity problems end-to-end. - Maintain the inbound request process using Linear. - Own and maintain process documentation. - Proactively identify and close system gaps before they become incidents. - During release periods, prioritise hyper-care work focused on release-specific stabilisation. Qualifications - Salesforce Certified Platform Administrator (required). - 4+ years of hands-on Salesforce Sales Cloud administration. - Proven capability to manage the complete lifecycle of Salesforce support requests, including initial intake, in-depth questioning, solution design, implementation, documentation, and user enablement. - Prior experience in scale-up businesses (100–500 employees), in a RevOps, Sales Ops, or GTM Operations function. - Comfortable working autonomously at volume within defined frameworks, taking direction from a remote manager. Nice to Have - Previous work in B2B SaaS and/or hospitality technology companies. - Comfort using AI-assisted tools (e.g., Claude, Copilot) to accelerate Salesforce development. - Demonstrated ability in structured request management — intake, triage, and resolution workflows using tools like Linear, Jira, or similar. - Familiarity with Salesforce Marketing Cloud. - Knowledge of e-signature or billing/payments tooling. Benefits - Work with impact and purpose. - Work with great people. - Work that challenges you. - Work that works for you. Diversity and Inclusion Commitment We’re committed to growing and empowering an inclusive me&u community. That’s why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.

Role Description We are seeking a proactive and highly autonomous Senior Salesforce Administrator to lead the optimization and maintenance of our Salesforce environment, primarily supporting our franchise sales and agency management teams. This is a "one-person show" role that requires a professional capable of managing the platform independently, translating vague business requests into technical solutions, and bridging the gap between legacy code and modern declarative automation. Key Responsibilities - Automated User Lifecycle Management: Design and implement automated solutions for user activation, deactivation, and periodic access reviews to enhance security and efficiency, reducing manual administrative load. - Declarative Migration & Optimization: Identify opportunities to read and interpret legacy Apex code (specifically in lead routing) and migrate it into scalable Salesforce Flows to improve system maintainability. - Lead Management & Routing: Optimize lead flow logic, including "round-robin" assignment rules and stage-based communications for prospect management. - Platform Governance: Act as the primary administrator for system stability, managing objects, fields, validation rules, and ensuring a healthy deployment cycle between Dev and Production environments. - Advanced Data Integrity: Maintain high standards of data health across complex architectures, ensuring seamless synchronization and validation between Salesforce and our external Data Warehouse. - Stakeholder Advisory: Act as a strategic partner to business users, helping them define requirements and advising on tool selection (e.g., evaluating Account Engagement/Pardot vs. Salesloft). Qualifications - Expert Salesforce Administration: 5+ years of experience with Sales Cloud, Lightning Experience, and advanced Salesforce Flow development. - Account Engagement (Pardot): Strong knowledge of marketing automation, including the management of Merge Fields, email templates, and Engagement Studio. - Lead Routing Logic: Experience managing sales engagement platforms and complex distribution rules (Round Robin). - Code-to-Flow Translation: Ability to read/interpret Apex code to facilitate the transition to declarative automation. - Data Warehouse Integration: Experience interfacing with data lakes and querying data to ensure synchronization between Salesforce and external BI tools. Nice to Have - DocuSign Administration: Experience managing e-signature templates, user permissions, and integration workflows within Salesforce. - Salesloft: Familiarity with Salesloft and its integration/competition with Salesforce native features. - Salesforce Certifications: Platform App Builder or Advanced Administrator. Nice to Have Skills - Proactive & Self-Driven: Ability to take full ownership of the Salesforce roadmap and identify platform gaps without constant oversight. - Strategic Problem Solving: Strong ability to translate complex, sometimes undefined business needs into technical requirements with a customer-focused mindset. - Autonomy: Comfortable working as the sole expert on the platform, navigating ambiguity, and mentoring the business on best practices. Soft Skills - Strong stakeholder management and communication skills. - Strategic thinking and business process analysis. - Leadership and mentoring capabilities. - Strong organizational and prioritization skills. - Ability to manage multiple projects simultaneously. - Collaborative and customer-focused mindset. - Proactive problem-solving approach.

Role Description ICF is seeking a Salesforce Administrator to join our team. In this role, you will work with Salesforce Architects and Senior System Administrators to support and maintain Salesforce solutions using platform best practices and Agile SCRUM methodology. Responsibilities include managing users, profiles, permission sets, Flows, validation rules, approval processes, reports, dashboards, data uploads, testing, troubleshooting, and supporting integrations and system enhancements. The role also involves providing user support and collaborating with team members to deliver effective business solutions. - Assist in the administration, configuration, and maintenance of Salesforce applications and environments - Support users by troubleshooting issues, managing tickets, and resolving Salesforce-related requests in a timely manner - Create and maintain reports, dashboards, workflows, validation rules, and other declarative Salesforce features - Perform user account management, profile updates, page layouts, permission set assignments, and data maintenance activities - Utilize Visual Studio Code (VS Code) and GitHub for configuration management, version control, and supporting deployment activities - Maintain system documentation, training materials, and standard operating procedures - Participate in data imports, data cleansing, and data quality initiatives using Salesforce tools - Communicate effectively with team members and stakeholders regarding support requests, updates, and system issues Qualifications - Must be a United States (U.S.) Citizen and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply - Ability to obtain a Federal Public Trust - 2+ years of experience as a Salesforce Administrator or supporting Salesforce applications - 1+ years of experience Salesforce Lightning and standard Salesforce functionality - 1+ years of experience with Microsoft Office Suite and ticket management systems - 2+ years of experience working with Microsoft Office Suite and ticket management systems Preferred Qualifications - Bachelor’s degree - Salesforce Administrator Certification - Strong communication, analytical, and problem-solving skills - Ability to work independently as well as in a collaborative team environment - Experience supporting Service Cloud or Public Sector Solutions - Experience with data management tools such as Data Loader - Familiarity with Agile methodologies and Jira or similar project management tools - Basic understanding of Flows, Apex, and debugging - Experience supporting users in a federal or government contracting environment Pay Range The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00