Grubhub

Role Description The Internal Large Order Team (iLOT) is a specialized operations team responsible for managing high-value, high-touch orders end to end. The team proactively monitors live dashboards, ticket queues, and escalation channels to ensure successful delivery outcomes, prioritizing real-time resolution and operational excellence over volume. As a Senior Care Specialist on the Internal Large Order Team, you will own the coordination and resolution of complex orders, including large catering orders, and autonomous vehicle (robot) deliveries. You will act as a central point of contact across Care, Operations, merchants, diners, couriers, and external partners to mitigate risk, resolve issues in real time, and deliver a consistent, high-quality experience. This role requires strong operational judgment, comfort in fast-paced and ambiguous environments, and the ability to stay calm and decisive during time-sensitive, high-impact situations. Schedule: Monday - Friday 1:00PM to 9:00PM MST Qualifications - Strong business judgment and interpersonal communication skills - Process driven approach with proven problem solving ability - Ability to work independently while collaborating across teams - 2+ years of experience in operations, customer support, logistics, account management, or technical support - Ability to adapt quickly to real-time operational demands and changing priorities - Interest in customer and operations facing roles within a technology company - Ability to work flexible schedules including evenings, weekends, and holidays Requirements - Own end-to-end support for high-value and large orders, ensuring successful delivery outcomes through proactive monitoring and real-time issue resolution - Manage escalations across large, complex, and time-sensitive orders, including autonomous vehicle (robot) deliveries - Coordinate with diners, merchants, couriers, internal teams, and external partners to resolve operational and technical issues - Execute customer- and merchant-facing outreach to prevent delivery failures and communicate clear next steps - Apply policy-driven decision-making for cancellations, refunds, concessions, reassignments, and escalations - Escalate and document product, platform, or partner issues while ensuring accountability and follow-through Benefits - Competitive salary package including equity and 401K - Multiple medical, dental, and vision plans to meet all of our employees' needs - Many benefits and perks that are not listed

• lead full-cycle recruitment for all salaried field roles across the Texas market • align hiring plans to new store opening timelines • partner with Senior Leadership and Stakeholders to understand evolving talent needs and proactively build pipelines • track all upcoming new store openings and backwards plan hiring milestones • ensure all salaried roles are filled in alignment with construction, training, and launch schedules • maintain accurate visibility into hiring progress and risks • oversee and manage recruiters supporting salaried hiring in Texas • set clear expectations, monitor performance, and ensure consistency in recruiting standards • provide coaching and direction to ensure high productivity and quality of hire • partner cross-functionally with Field Marketing and Area Training Partners

• Leverage your sales skills to make an impact on the company’s rapid growth. • Engage the most wanted restaurants in your territory. • Gather restaurant feedback, monitor competitor activity, marketing opportunities, and provide recommendations for improvement. • Consult with restaurant owners on the benefits of joining GrubHub. • Conduct extensive cold calling (60+ dials per day), emailing, and social outreach to prospective decision makers. • Manage a territory and own the entire sales pipeline from prospecting to closing. • Secure appointments with prospective clients to uncover needs. • Travel into the market to conduct in-person sales pitches with merchant owners. • Exceed high-volume sales goals while working within a team environment.

• Engage restaurants to discover hidden gems and gather feedback. • Conduct cold calling (60+ dials per day) and manage the entire sales pipeline. • Secure appointments with prospective clients and present value of partnership. • Travel for in-person sales pitches with merchant owners. • Exceed high-volume sales goals within a team.

About Grubhub At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. About The Opportunity As a Senior Account Manager in the SMB Merchant Network, you'll oversee a portfolio of priority and top-performing restaurant partners. You will be responsible for building strong relationships with these accounts, conducting business reviews to optimize their Grubhub account, boosting conversion and reducing churn. The Impact You Will Make - Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention and revenue growth. - Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized. - Be available for emergencies on your priority accounts, or provide an alternative contact who can be reached at all times. - Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements. - Collaborate closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges. - Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance. What You Bring to the Table - Bachelor’s Degree or equivalent years of experience and High School degree/GED - 4-6 years of account management or enterprise account management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus. - Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus - Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred. - Ability and desire to do whatever it takes to find solutions for merchants. - Strong verbal and written communication skills. - Strong organizational and time management skills. - Confident making outbound dials on the phone. - Willingness/ability to travel and speak to restaurants in person. - Proven track record of success in meeting and exceeding goals. - Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas. - Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment. We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below. State: $88,000 - $110,000 ($110,000 - $137,500 OTE range) Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  A Final Note At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know. We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.

• Oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion • Cultivate restaurant relationships and drive growth • Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions • Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients • Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners • Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement • Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations • Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks • Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices • Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

About The Opportunity Grubhub is stepping into a bold new chapter, redefining our brand and the way we show up in culture. We’re evolving from a familiar food delivery name into a brand with attitude, personality, and unmistakable point of view. We’re looking for a Designer who thrives in fast-paced, startup-style environments—someone ready to shape this transformation with big ideas and fearless creativity. This role calls for a strategic and conceptual thinker—someone who can take a brief and push it further, crafting ideas that challenge convention and connect with people in unexpected ways. You’re hands-on with design but comfortable leaning into ambiguity, using your sharp eye for detail and storytelling instincts to bring big ideas to life. You’ll concept, design, and execute across a wide range of touchpoints—social, digital, video, and campaign—while collaborating closely with a multidisciplinary team. This role is fully remote, with working hours aligned to Central Time. The Impact You Will Make - Craft high-quality design across digital marketing touchpoints in Figma that drives engagement. - Lead creative development across key projects—from concept through execution—ensuring the work reflects Grubhub’s bold direction. - Push beyond the brief, uncovering fresh, strategic ways to express the brand and surprise our audience. Present work with clarity and confidence, articulating the thinking behind each creative decision. - Navigate ambiguity and move quickly, adapting to shifting priorities while maintaining a high bar for craft. - Mentor and inspire fellow creatives, fostering a culture of curiosity, craft, and creative bravery. - Bring a solutions-oriented mindset, proactively improving processes and team efficiency. What You Bring to the Table - 4–6+ years of experience in design—whether agency, studio, or in-house—with a focus on concept-driven, cross-channel work. - A portfolio that showcases strategic thinking, conceptual range, and impeccable craft. - Mastery of Figma - Experience in Adobe Suites (motion or After Effects experience a plus). - Strong sense of typography, color, and composition. - Excellent presentation and communication skills. - A pulse on food culture, pop culture, and the evolving creative landscape. - Comfort working in a hybrid, fast-paced, start-up-minded environment. - Familiarity with Google Workspace and Slack. United States: $85- 110 per hour. #LI-Remote ​ Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  A Final Note At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know. We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.

• Play a pivotal role in supporting and nurturing relationships with restaurants within the SMB organization. • Manage an assigned book of business, with a focus on retention and engagement. • Serve as the key contact for restaurants, working to resolve issues, improve satisfaction, and drive long-term partnerships. • Prevent merchant attrition through communicating with merchants who want to cancel by solving their underlying issues and handling objections. • Management of paused accounts in your book of business - quickly resolving their issues and getting them back live for order taking. • Updating contracts, processing changes of ownership, and providing support with legal issues, such as fraud. • Help merchants attract new diners, increase orders, and improve service quality by providing merchants with marketing support and educating them on Grubhub's products. • Resolve inquiries quickly to develop trust and ultimately win loyalty with restaurant owners. • Resolve complex payment and tax inquiries and coordinate with the appropriate teams. • Ensure account integrity and accuracy by updating account information. • Effectively manage SLAs to meet turnaround time expectations while providing a great merchant experience. • Responsible for a round-robin queue, resolving partner issues, answering questions, and updating account information as needed.

• Own the reduction of 'Time to First Order.' • Develop and refine program-specific success metrics (e.g., 80% activation by Day 21). • Manage a team of 2+ Onboarding Associates, providing performance coaching and career development. • Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction. • Design and implement strategies to embed expansion goals into the onboarding phase. • Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models.

• Oversee the entire NRO (New Restaurant Opening) process for exciting new locations • Develop and continuously refine Wonder's NRO strategy to align with company growth objectives • Partner with cross-functional teams to ensure flawless execution of new store openings • Own and manage NRO timelines, budgets, and key milestones • Identify and proactively mitigate potential risks and operational challenges • Build, develop, and mentor a high-performing NRO team • Establish training programs for NRO managers and trainers • Analyze post-opening performance metrics and provide strategic recommendations for continuous improvement • Oversee supply chain and logistics planning • Implement quality control measures to maintain consistency