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Grubhub is an online and mobile food-delivery company that was founded in 2004 by Matt Maloney and Michael Evans. Grubhub's ordering services are available for more than 50,000 res
Account Manager, SMB
Location
California
Posted
74 days ago
Salary
$64K - $88K / year
Seniority
Mid Level
Job Description
Account Manager, SMB
Grubhub
• Oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion • Cultivate restaurant relationships and drive growth • Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions • Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients • Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners • Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement • Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations • Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks • Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices • Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.
Job Requirements
- Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
- Bachelor’s Degree or equivalent years of experience and High School degree/GED required
- 1-2 years of Sales experience
- Experience working with (or selling to) restaurant owners is a major plus
- Restaurant experience is also a plus
- Native-level fluency in English is required
- Candidates fluent in Mandarin or Spanish are strongly preferred
- Strong verbal and written communication skills
- Confident making outbound dials on the phone
- Proven track record of success in meeting and exceeding goals
- Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
- Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
- Experience with Salesforce.com or similar CRM is a plus
- Applicants must be in or near Daly City, Burlingame, South San Francisco, San Mateo area and willing to travel.
Benefits
- competitive salary package including equity and 401K
- multiple medical, dental, and vision plans to meet all of our employees' needs
- many benefits and perks that are not listed
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