Grace Hill

• Coordinate the logistics for new hires and offboarding for employees leave. • Help maintain our HRIS (ADP) and assist in building dashboards for turnover, diversity, and engagement metrics. • Support the planning and execution of virtual and in-person culture events, lunch-and-learns, and wellness initiatives. • Assist our Talent Acquisition team with interview scheduling and candidate communication to ensure a smooth 'candidate-to-employee' journey. • Own at least one long-term project, such as auditing our internal wiki (Notion/Confluence) or research for new benefit offerings.

• Clean and analyze product usage data (via Pendo, Mixpanel, or Amplitude) to identify friction points in the user journey. • Consolidate qualitative feedback from Sales, Support, and Gong recordings into actionable themes for the PM team. • Assist in maintaining product health dashboards, tracking metrics like NDR (Net Dollar Retention), MAU (Monthly Active Users), and feature adoption rates. • Audit and refine our internal documentation in Notion/Confluence to ensure a "single source of truth" for product specs and roadmaps. • Support the "Go-to-Market" (GTM) process by ensuring Marketing and Sales teams have the latest release notes and training materials. • Help optimize our product stack (Jira, Productboard, Figma) to reduce administrative overhead for PMs. • Coordinate with the Customer Success team to build a database of "Beta" users for new feature testing. • Design and deploy NPS (Net Promoter Score) or CSAT surveys and present findings to the leadership team.

• Audit and clean customer data within our CRM (Salesforce) and CS platform (e.g., Gainsight, Totango, or Channeltivity) • Assist in building dashboards that track key performance indicators (KPIs) such as Net Revenue Retention (NRR), Churn Rate, and Health Scores. • Analyze customer usage patterns to identify accounts at risk or those "ripe" for expansion. • Document internal "Playbooks" (Standard Operating Procedures) for onboarding, renewals, and escalations. • Identify bottlenecks in the current customer journey and suggest automated workflows to reduce manual tasks for CSMs. • Help manage the CS tech stack, ensuring integrations between platforms are functioning correctly. • Assist in creating internal training materials and documentation for new CS hires. • Help manage the "Customer Success Library" of email templates, slide decks, and best-practice guides. • Work closely with Sales Ops and Marketing Ops to ensure a seamless handoff from "Closed-Won" to "Implementation." • Aggregate customer feedback for the Product team to help influence the product roadmap.

• Establish and maintain strong, trust-based relationships with key customers. • Regularly interact with customers to understand their goals, challenges, and overall satisfaction. • Build strong, long-term relationships with clients by maintaining constant communication and efficiently resolving issues with alternative solutions tailored to individual needs. • Serve as a primary point of contact for customer inquiries and escalations. • Conduct (at minimum) quarterly client success reports to ensure clients optimize Grace Hill’s product and service, issues are resolved proactively, and client goals are met. • Collaborate with the Onboarding Specialists to develop onboarding plans and ensure successful product implementation. • Educate customers on product features and best practices to drive adoption and maximize value. • Monitor customer health indicators and proactively address issues to prevent churn. • Develop and execute customer success plans to ensure ongoing satisfaction and value realization. • Collaborate cross-functionally with other departments at Grace Hill, such as Finance, Support, Product, and Sales, to ensure customer satisfaction.

• Own product and platform positioning that supports full-funnel marketing efforts, from awareness through adoption. • Develop messaging frameworks, value propositions, and persona-based narratives. • Translate product capabilities into clear customer outcomes and differentiated value. • Ensure consistent messaging across campaigns, launches, website, and sales materials. • Evolve positioning based on product strategy, customer insights, and go-to-market priorities. • Partner with Product, Demand Generation, Sales, and Customer Success to bring messaging to market. • Support product launches with aligned positioning and supporting content. • Develop sales enablement materials that communicate product value and use cases. • Identify messaging gaps and create content to support pipeline progression and adoption. • Ensure cross-functional teams have consistent messaging and content resources. • Develop and execute product-related content supporting demand generation, sales enablement, and adoption. • Create core assets including solution briefs, one-pagers, presentations, web copy, and campaign messaging. • Write and produce content for product launches, announcements, and go-to-market initiatives. • Refresh and maintain product content to align with updated positioning and packaging. • Own content development end-to-end, from concept through delivery.

• Build and manage a robust sales funnel by executing a creative territory strategy beyond standard cold calling • Conduct thoughtful research during preparation to ensure deep discovery and guidance throughout the sales cycle with decision-makers • Proactively procure leads and prospects to drive revenue growth and increase market share • Actively align customer business needs to appropriate solutions and position via storytelling • Lead high-impact presentations and demonstrations for key decision-makers, articulating the clear ROI of Grace Hill’s technology • Participate in a transparent feedback loop, leveraging key learnings from the field to improve personal performance and internal products • Work cross-functionally with internal partners for seamless transitions for new logos and maintain high client satisfaction • Implement and innovate upon core sales processes to move prospects quickly through the sales cycle. • Manage contract negotiations and individual sales activities with meticulous attention to detail within Salesforce.

Grace Hill is looking for an experienced Business Development professional with a SaaS or Multifamily industry background to join our growing sales team supporting our HelloData products. Job Description As a Business Development Representative (BDR), you will drive growth by creating opportunities with target clients. You’ll play a critical role in refining and optimizing the BDR process as the company continues to scale. As the first point of contact for potential clients, you will set the stage for successful sales interactions through cold outreach efforts and nurturing relationships to secure qualified meetings for our sales team. This is an excellent Remote-based opportunity for highly motivated individuals passionate about tech, SaaS sales, and the multifamily real estate industry. Responsibilities Include: - Identify and research potential clients within our target market. - Initiate strategic outbound communications via cold calls, emails, and social media to generate new leads. - Identify patterns in high-performing outreach and scale winning tactics to drive better conversion rates across the team. - Qualify outbound leads and assess their potential as sales opportunities. - Schedule meetings and product demos for Account Executives and sales leadership. - Maintain accurate records of interactions in our CRM system. - Manage top-of-funnel pipeline health and lead distribution across the team to ensure consistent, qualified opportunity generation. - Collaborate with sales and marketing to align on ICPs, lead prioritization, and refine outreach strategies and messaging. - Stay informed about industry trends and HelloData’s product offerings. - Regularly attend scheduled virtual team meetings and collaborate using digital tools such as Slack, Zoom, and Google Suite. - Some travel may be required, including to client sites or industry conferences. Qualifications - Bachelor’s degree in business, marketing, or a related field. - 1-3 years of Sales/Business Development experience in either of these industries REQUIRED: - SaaS (preferred) - Multifamily/PropTech - Organized and familiar with tools like HubSpot, Apollo, and LinkedIn Sales Navigator plus awareness of new tools/ integrations/AI use cases to improve SDR efficiency. - Experience managing a large pipeline, able to analyze metrics, prioritize high-value opportunities, and adjust quickly. - Deep understanding of outbound sales strategies and how to drive conversion from prospecting to qualified opportunity. - Strong written and verbal communication skills, can articulate value propositions and understanding of challenges faced by institutional multifamily clients. - Comfortable operating in a fast-paced, ambiguous environment where experimentation and adaptability are key. - Having a curious mindset and the ability to learn quickly are essential. Location: Remote. Must be US-based Salary range: up to $70,000 Base + Variable Commission Grace Hill offers a robust suite of benefits, including health, dental and vision insurance, 401K, PTO, life insurance, disability insurance, and more. We do not offer visa sponsorship or assistance. Applicants must be based in the US and authorized to work in the US at the time of hire. About Us: Grace Hill provides industry-leading SaaS technology solutions designed to make a positive impact in real estate and improve the lives of people where they work and live. Harnessing years of real estate experience and the understanding that people are better together, Grace Hill helps owners and operators increase property performance, reduce operating risk and grow top talent. More than 500,000 professionals from over 1,700 companies rely on Grace Hill’s talent performance solutions covering policy, training, assessment, survey, and data-driven insights. Visit us at gracehill.com or on LinkedIn Our HelloData product solves complex data problems for the multifamily industry, utilizing automated pipelines and AI to provide real-time market insights for the nation's top managers, developers, and investors. Our platform is trusted by the industry’s largest operators to help optimize rents, underwrite operating expenses, and grow NOI with its highly accurate data and user-friendly interface. Since being acquired by Grace Hill in April 2025, HelloData has continued to accelerate at an unbelievable rate, growing ARR by over 300% in 2025 alone and on track for a record-breaking 2026. We combine the agility and innovation of a high-growth startup with the stability and resources of an established enterprise, making us the gold standard in multifamily data analytics.

• Design and implement the statistical models and ML algorithms that drive our market analysis • Architect how models are trained, versioned, and served in a production environment • Partner with the product team to design the data foundations for every new feature • Act as a force multiplier for our full-stack engineers • Define the HelloData standard for data integrity, pipeline observability, and algorithmic transparency

• Work directly with the product team to translate high-level business goals into concrete technical architectures and executable roadmaps. • Own features entirely, writing code that spans the full stack. • Drive the standards for code quality, testing, and deployment. • Act as a force multiplier for the engineering team through mentorship and code reviews.