About ClearGov Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing, venture-funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community. Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running, and we’re on BostInno’s “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025. The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do. Core Values - Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built. - Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being. - Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities. - Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team. - Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day. - Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships. - Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul. About the Opportunity We’re looking for a Client Success Manager (CSM) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The CSM will be charged with actively supporting the needs and requests of ClearGov’s civic and school district clients. The Client Success Manager will take ownership of ensuring that clients are maximizing the value they’re realizing from ClearGov, as well as driving renewals of annual subscriptions. The CSM will be a key player on an incredible team as we execute our mission to help local governments take the next step from good to great. Key Responsibilities: - Strategically manage a portfolio of ~125 municipal clients, driving continuous value, retention, and long-term success - Serve as a trusted advisor on best practices across the Budget Cycle Management suite, ensuring clients maximize product impact - Demonstrate deep expertise in municipal finance, staying current on regulatory requirements across assigned states - Build and maintain strong client partnerships through high engagement, proactive communication, and product adoption strategies - Lead annual account planning and performance reviews to align on goals, outcomes, and expansion opportunities - Partner cross-functionally with ClearGov teams to resolve client needs and deliver seamless support - Drive subscription renewals and identify cross-sell opportunities in collaboration with the Sales team - Develop client success stories, including references, testimonials, and case studies to support marketing and sales efforts - Maintain accurate internal records, logging communications and updating client data to ensure visibility and continuity Critical Skills/Experience: - A background in finance or accounting (1+ year of experience or a Bachelor’s degree in Accounting or Finance) - 3–5 years of experience in Customer Success, Customer Service, or a client-facing role where you managed relationships and outcomes - A proven track record of building trusted client partnerships and driving engagement, adoption, and satisfaction - Experience managing a portfolio of 100–125 clients across different sizes, products, and renewal cycles - Comfort mastering multiple SaaS platforms and translating product value into real business outcomes - Strong problem-solving skills and the ability to understand client challenges, troubleshoot issues, and advocate for solutions - Exceptional organization and prioritization skills, with the ability to balance short-term priorities and long-term strategic initiatives - Experience using tools like Google Workspace, ChurnZero, and Salesforce (or similar platforms) - Bonus: Experience working with local governments, municipalities, or school districts The Ideal ClearGov Candidate: - Self-motivated, self-starter with a zeal to win - Great communicator; strong oral and written skills - Ability to think creatively and innovatively - Hands-on problem solver who enjoys cracking difficult nuts - Quick study – able to pick up and apply new concepts in a hurry - Track record of achievement - Enjoys working on and helping to build outstanding teams - Demonstrates an entrepreneurial spirit and gets stuff done - A sense of humor and don’t take themselves too seriously Why Join Us: - Flexible, remote work - Chance to make a meaningful impact on government and school district transparency and accountability - Opportunity to work in a fast-paced, fun, and collaborative environment - Competitive salary and benefits package - Professional growth opportunities Benefits: - Competitive Salary - Quality Medical, Dental, and Vision Insurance Plans - Life Insurance - RRSP Plan - Personal Time Off Policy - Company-Paid Holidays Observed - Annual Holiday “Dimming of the Lights” (aka: reduced work hours) - Parental Leave - Employee Referral Bonus Compensation: In the spirit of transparency, we are excited to share the base salary for this position is $75,000 - $95,000 CAD or $65,000 - $85,000 USD, and exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below). ClearGov is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, ancestry, ethnicity, nationality or national origin, citizenship, sex, sexual orientation, gender identity or expression, religion or creed, age, disability, genetic information, pregnancy, childbirth or related medical conditions, marital or family status, veteran or military status, Indigenous status, record of offenses (where legally protected), or any other characteristic protected by applicable federal, state, provincial, or local laws in the United States and Canada. ClearGov is also committed to providing reasonable accommodations for applicants and employees with disabilities, in accordance with applicable U.S. and Canadian laws. If you require an accommodation during any part of the hiring process, please let us know. At ClearGov, we value diverse perspectives and believe they strengthen our ability to achieve our mission of helping local governments work better.

• You are the strategic lead at the interface between our B2B clients and our technical support team. • You plan and oversee onboarding as well as the individual setup of CRM accounts. • You develop complex automations and "if-then" logic that eliminate manual processes. • You validate, optimize, and only release technical processes once they run flawlessly for the customer. • You coordinate efficient project alignments via Zoom and ensure the proper application of the new infrastructure at the customer's side.

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role We are looking for an experienced customer success person to join our team as a Customer Success Manager on the Mid-Market Team. You will take ownership of relationships with our Mid-Market customers and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. You will work in close coordination with Sales, Solutions Architects, and New Product Specialists to provide maximum value for your customers, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the customers suite of Attentive products to satisfy their goals. What You’ll Accomplish - Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals - Develop a “consultant” perspective to customer communications, questions, and meetings - Lead and present at regular customer meetings, both in-person and over video conference - Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies - Contribute to the continued development and improvement of the Attentive Customer experience Your Expertise - 2-4 years of account management experience required, with some experience in MarTech - Strong understanding in customer success techniques and strategies - Comfortable learning new software (for design, data management, and internal tools) - Experience navigating complex work processes, tight timelines, and changing teams - Extremely detail oriented and organized - Knowledge of Salesforce or related CRM tools - Interest in startups, software and entrepreneurship - Experience managing and negotiating renewal and expansion opportunities You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: - The US base salary range for this full-time position is $76,000 - $90,000 annually + commission + equity + benefits - Our salary ranges are determined by role, level and location #LI-AR1 By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Role Description The CCU Academy Student Success Advisor position is a full-time, non-exempt position reporting to the Online Dual Enrollment Manager. The purpose of the Student Advisor role is to guide and support students through the CCU Academy processes, including Dual Credit, Online Dual Enrollment, and the A.A. degree, and equip these students to achieve academic success and thrive in achieving their academic goals. Key Job Duties include: - Serve as the primary point of contact for CCU Academy students, providing guidance and support throughout the student journey in Dual Credit, Online Dual Enrollment, and A.A. degree programs. - Advise students on academic requirements, course selection, and progression toward program completion, ensuring alignment with CCU Academy standards and degree pathways. - Proactively monitor student performance, identify barriers to success, and point students to academic support resources. - Foster relationships with students, families, and partner school administrators to promote clear communication, program awareness, and student success. - Guide students in setting academic goals, developing study strategies, and cultivating skills for thriving in a college-level environment. - Maintain accurate student records, track progress, and prepare reports on student retention, completion, and overall success metrics. - Collaborate with the Online Dual Enrollment Manager and other CCU Academy staff to enhance advising practices, program resources, and student engagement initiatives. - Support orientation and onboarding processes for new students and families, ensuring a smooth transition into CCU Academy programs. - Stay current with institutional policies, program requirements, and best practices in student advising to effectively support students. - Support CCU's Student Life department through involvement in campus-wide programming, committees, and events. - Perform other duties in support of programs and student success, as assigned. Qualifications - Bachelor's degree from an accredited institution is required; master's degree in Student Development, Education, or related field is preferred. - Two to three years experience working in Christian higher education is preferred. - Passion for helping students succeed, thrive, and develop educational skills to guide them through their future higher education goals. - Ability to be a self-starter, personable, organized, and a team player with strong written and interpersonal communication skills. - Ability to balance multiple priorities and a large number of meetings in a very fast-paced environment, especially during high-demand periods of a semester. - Ability to adapt quickly and cheerfully to changing priorities and processes with an enjoyment of learning, being stretched professionally, and creative problem solving. - Proficiency with Microsoft Office, experience using and maintaining a shared database system, and a willingness to learn new software technology. Requirements - Remote - must reside and work legally in the U.S. All work must be performed within the U.S. Benefits - Competitive compensation and benefits packages. - Tuition waiver program. - Excellent healthcare. - Generous paid time off. - Matching 403(b) retirement plan. - Additional organizational paid benefits and voluntary benefit offerings. - Pay for this job is $18.82 per hour. Application Status Applications will be accepted until the position is filled.