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Role Description The Verification of Employment (VOE) Specialist is responsible for verifying the employment and income of mortgage applicants to support the loan underwriting process. This role serves as the primary point of contact between lenders and employers, ensuring employment information is accurate, complete, and compliant with mortgage industry guidelines. The specialist plays a critical role in minimizing lending risk by validating employment data against the Uniform Residential Loan Application (Form 1003) and adhering to Fannie Mae, Freddie Mac, FHA, VA, and RESPA requirements. - Conduct 40+ outbound calls daily to employers and Human Resources departments to complete Verbal Verifications of Employment (VVOE). - Verify employment status, job title, dates of employment, and income information for mortgage applicants. - Review and authenticate employment-related documents, including W-2 forms, pay stubs, and tax returns, ensuring accuracy and consistency. - Compare verified information against the Uniform Residential Loan Application (Form 1003) and identify any discrepancies. - Escalate income inconsistencies, employment concerns, or potential fraud indicators to the appropriate stakeholders. - Maintain a minimum Quality Assurance (QA) score of 95% while ensuring zero compliance errors. - Ensure all employment verifications comply with Fannie Mae, Freddie Mac, FHA, VA, and RESPA guidelines. - Handle borrowers' confidential and personally identifiable information (PII) with the highest level of security and professionalism. - Provide exceptional customer service while communicating with employers, borrowers, and internal teams. - Follow up with employers and borrowers via email when required to obtain verification or supporting documentation. - Maintain accurate documentation of all communications and verification activities within mortgage systems. - Review, update, and maintain Excel reports and tracking logs. - Demonstrate strong attention to detail while managing multiple tasks in a fast-paced environment. - Collaborate with underwriting, processing, and quality assurance teams to ensure timely loan processing. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. - Performs other related duties as assigned. Qualifications - Proficiency in Microsoft Office, particularly Excel and Outlook. - Familiarity with mortgage industry software and loan origination systems is preferred. - Ability to maintain accurate documentation and reporting. - High School diploma required. Bachelor’s degree preferred. - 2–3 years of experience in a call center or customer service environment. - Mortgage industry experience is preferred. - High-energy individual with a positive attitude and a strong willingness to learn. Requirements - Problems and issues faced are general, and require interpretation and some analysis of company policies and procedures to understand and resolve. Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. - The noise level in the work environment is usually moderate. Physical Demands - The employee is frequently required to sit and talk or hear. - The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. - The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Job Responsibilities The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position.

Role Description The Government Insuring Specialist is responsible for managing the end-to-end government insuring process for FHA and VA loans. The role involves: - Validating loan information and eligibility using FHA Connection and VA WebLGY. - Performing accurate loan data entry into the Loan Origination System (LOS) and government portals. - Uploading required loan documents and supporting documentation into applicable systems. - Preparing and submitting FHA and VA insurance/guaranty applications. - Verifying successful submission and obtaining insurance/guaranty confirmations. - Coordinating with internal teams, title companies, and other stakeholders to obtain missing or corrected documentation. - Reviewing and resolving outstanding conditions to ensure loans are eligible for insuring. - Updating loan status, milestones, and notes in Encompass LOS. - Meeting established turnaround times (TATs), quality standards, and productivity targets. - Escalating complex issues or exceptions to the appropriate stakeholders. - Complying with all company policies and procedures. - Maintaining regular and punctual attendance. - Performing other related duties as assigned. Qualifications - Bachelor’s Degree from a Four (4) year College or University. - 1–2 years of experience in Government Insuring. - Hands-on experience with FHA Connection and/or VA WebLGY. - Working knowledge of Encompass LOS. - Understanding of FHA and VA loan insuring guidelines and documentation requirements. - Experience coordinating with title companies and internal mortgage operations teams. - Strong attention to detail and analytical skills. - Excellent written and verbal communication skills. - Ability to manage multiple loans while meeting SLAs and quality standards. Requirements - None Required Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

• The Forward Deployed AI Engineer is responsible for designing, developing, and deploying data and AI-driven solutions within Palantir Foundry to support mortgage and financial services operations. • This role combines data engineering, ontology design, application development, and AI workflow enablement to create scalable, production-grade data products that improve operational efficiency, decision-making, risk management, and regulatory compliance. • The position serves as a bridge between business stakeholders and technical teams, translating complex operational requirements into governed, maintainable, and reusable Foundry solutions. • Design, develop, and maintain data ingestion, transformation, and integration pipelines within Palantir Foundry. • Integrate data from internal systems, third-party vendors, data warehouses, servicing platforms, CRM systems, and financial applications. • Ensure data quality, lineage, reliability, observability, and performance across production environments. • Implement governance controls and operational monitoring for enterprise data assets. • Design and maintain ontology models that represent mortgage and financial services business domains. • Define business entities, relationships, and semantic structures that support operational workflows and analytical use cases. • Develop reusable, governed data products that enable reporting, analytics, workflow automation, and AI applications. • Collaborate with business stakeholders to align ontology structures with operational processes and business objectives. • Develop Foundry-based applications, dashboards, operational tools, and workflow solutions. • Support business processes including loan origination, underwriting, servicing, portfolio management, risk assessment, compliance monitoring, and customer operations. • Configure workflow actions, case management processes, exception handling tools, and decision-support applications. • Partner with business users to identify opportunities for operational improvement and automation. • Design and deploy AI-enabled workflows using Palantir AIP capabilities. • Develop agent-based and large language model (LLM) solutions that support business operations and decision-making. • Ensure AI implementations meet enterprise standards for governance, auditability, security, and regulatory compliance. • Evaluate and implement opportunities to improve operational efficiency through AI-assisted processes.

Role Description The Senior Director, Office of the CEO, serves as a strategic advisor and execution leader responsible for driving enterprise-wide initiatives with direct CEO visibility and impact. This role functions as an extension of the CEO, ensuring organizational priorities are translated into actionable plans, monitored effectively, and delivered with excellence. - Lead development, tracking, and reporting of enterprise KPIs and strategic projects with CEO visibility, ensuring alignment across business units and functions. - Manage the CEO’s operating cadence with direct reports, including weekly and monthly reporting, agenda creation, business performance tracking, and follow-up coordination. - Drive leadership of key enterprise projects, ensuring clear objectives, cross-functional alignment, and timely delivery of outcomes. - Serve as a strategic advisor to the CEO on organizational health, performance trends, and priority initiatives. - Lead or support critical talent recruitment efforts for senior-level and enterprise-critical positions. - Partner with Corporate Development on M&A activity, including upstream diligence and strategy work as well as downstream integration support. - Prepare executive-level presentations, communications, and briefing materials for internal and external audiences. - Facilitate decision-making by providing structured analysis, synthesizing data, identifying options, and recommending solutions. - Coordinate with leaders across the organization to ensure timely, accurate delivery of information and alignment with CEO expectations. - Build strong, trusted relationships across all levels of the organization to effectively influence and advance strategic priorities. - Support additional operations-related responsibilities and strategic assignments as requested by the CEO. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Qualifications - Exceptional executive communication skills, both written and verbal. - Strong analytical, strategic planning, and problem-solving capabilities. - Ability to manage multiple large-scale initiatives in a fast-paced environment. - High degree of discretion, judgment, and professionalism. - Proven ability to build relationships, gain trust, and operate effectively across all levels of the organization. Requirements - Bachelor’s degree required; MBA or advanced degree strongly preferred. - 12+ years of progressive experience in strategy, operations, consulting, chief-of-staff roles, or executive advisory functions. - Demonstrated experience influencing senior executives and leading enterprise-level initiatives. Company Description

Role Description The AI Technical Lead is responsible for leading the design, architecture, development, and deployment of enterprise-scale Generative AI and Agentic AI solutions that drive business transformation and innovation. This role combines deep technical expertise in Large Language Models (LLMs), Agentic AI systems, cloud-native AI platforms, and AI engineering best practices with strong customer engagement and technical leadership capabilities. - Lead the end-to-end design and delivery of Generative AI and Agentic AI solutions. - Define reference architectures, implementation patterns, and engineering standards for enterprise AI applications. - Evaluate emerging AI technologies and frameworks and recommend adoption strategies. - Ensure AI solutions align with enterprise architecture, security, governance, and scalability requirements. - Architect and implement Agentic AI systems, including: - Multi-agent workflows - Agent orchestration patterns - Memory architectures - Tool integration frameworks - Retrieval-Augmented Generation (RAG) solutions - Design AI agents capable of interacting with enterprise systems, APIs, business processes, and knowledge repositories. - Establish reusable frameworks for autonomous and semi-autonomous agent execution. - Lead development of AI-powered applications utilizing LLMs, foundation models, and enterprise knowledge sources. - Guide engineering teams in implementing production-grade AI architectures and services. - Define and implement AI evaluation frameworks covering: - Response quality - Groundedness - Hallucination detection - Agent performance - Safety and reliability - Establish AI monitoring, observability, and operational performance standards. - Support responsible AI, governance, compliance, and model risk management practices. - Develop metrics and measurement frameworks to assess business and technical outcomes. - Design, deploy, and optimize AI solutions across Azure, AWS, and Google Cloud environments. - Collaborate with platform teams to establish scalable and secure AI infrastructure. - Drive adoption of cloud-native architectures, LLMOps, MLOps, and automation practices. - Champion adoption of AI-assisted development platforms including: - Claude Code - GitHub Copilot - Cursor - Equivalent AI engineering tools - Work directly with customers to understand business challenges and identify AI-driven opportunities. - Translate business requirements into scalable technical architectures and implementation plans. - Lead technical workshops, architecture reviews, proofs of concept, and solution demonstrations. - Serve as a trusted advisor on AI strategy, implementation, and operationalization. Qualifications - Advanced Python development - Large Language Models (LLMs) - Generative AI application development - Retrieval-Augmented Generation (RAG) - Agentic AI architectures - Multi-agent systems - Model Context Protocol (MCP) - Tool-calling and agent orchestration frameworks - AI evaluation and observability platforms - Cloud platforms (Azure, AWS, Google Cloud) - API design and integration - Enterprise application architecture Requirements - Experience with LangGraph, CrewAI, AutoGen, Semantic Kernel, or similar agent orchestration frameworks. - Experience implementing AI governance, responsible AI, and model risk management frameworks. - Familiarity with MLOps, LLMOps, CI/CD pipelines, and cloud-native deployment models. - Experience leading enterprise-scale AI transformation initiatives. - Banking & Financial Services industry experience, including exposure to customer servicing, operations, risk, underwriting, fraud, claims, or compliance use cases. Education and/or Experience - Bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, or a related field. - 10+ years of experience in Artificial Intelligence, Machine Learning, Data Science, Software Engineering, or related technical disciplines. - Demonstrated experience leading complex AI solution delivery programs from concept through production deployment. - Proven experience working directly with business stakeholders and customers in consulting or solution delivery environments.

Role Description The Forward Deployed AI Engineer is responsible for designing, developing, and deploying data and AI-driven solutions within Palantir Foundry to support mortgage and financial services operations. This role combines data engineering, ontology design, application development, and AI workflow enablement to create scalable, production-grade data products that improve operational efficiency, decision-making, risk management, and regulatory compliance. The position serves as a bridge between business stakeholders and technical teams, translating complex operational requirements into governed, maintainable, and reusable Foundry solutions. Essential Job Duties and Responsibilities - Data Engineering and Pipeline Development: - Design, develop, and maintain data ingestion, transformation, and integration pipelines within Palantir Foundry. - Integrate data from internal systems, third-party vendors, data warehouses, servicing platforms, CRM systems, and financial applications. - Ensure data quality, lineage, reliability, observability, and performance across production environments. - Implement governance controls and operational monitoring for enterprise data assets. - Ontology and Data Product Development: - Design and maintain ontology models that represent mortgage and financial services business domains. - Define business entities, relationships, and semantic structures that support operational workflows and analytical use cases. - Develop reusable, governed data products that enable reporting, analytics, workflow automation, and AI applications. - Collaborate with business stakeholders to align ontology structures with operational processes and business objectives. - Application and Workflow Delivery: - Develop Foundry-based applications, dashboards, operational tools, and workflow solutions. - Support business processes including loan origination, underwriting, servicing, portfolio management, risk assessment, compliance monitoring, and customer operations. - Configure workflow actions, case management processes, exception handling tools, and decision-support applications. - Partner with business users to identify opportunities for operational improvement and automation. - AI and Automation Enablement: - Design and deploy AI-enabled workflows using Palantir AIP capabilities. - Develop agent-based and large language model (LLM) solutions that support business operations and decision-making. - Ensure AI implementations meet enterprise standards for governance, auditability, security, and regulatory compliance. - Evaluate and implement opportunities to improve operational efficiency through AI-assisted processes. Qualifications - Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, or a related field; equivalent professional experience may be substituted. - 3-5 years’ experience. - Demonstrated experience implementing solutions within Palantir Foundry. - Experience building production data pipelines, data products, or enterprise applications. - Experience working with SQL and Python-based data engineering solutions. - Experience delivering projects from requirements through production deployment. Preferred Qualifications - Experience within mortgage banking, lending, servicing, capital markets, risk management, compliance, or broader financial services industries. - Experience with Palantir AIP, Agent Studio, AIP Logic, Workshop, and related AI capabilities. - Experience implementing enterprise governance frameworks, including access controls, auditing, data quality standards, and regulatory controls. - Prior experience in Forward Deployed Engineering, Data Engineering, Ontology Engineering, or equivalent enterprise solution delivery roles. Work Complexity Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Role Description The Managing Director & Head of Servicing AI Sales is responsible for leading the strategic growth, commercialization, and client adoption of AI-driven solutions across the servicing business. This executive will develop and execute sales strategies, build and lead high-performing sales teams, and partner closely with product, technology, operations, and client stakeholders to drive revenue growth and market leadership. The ideal candidate combines deep expertise in financial services and servicing operations with a strong understanding of artificial intelligence, data-driven solutions, and enterprise technology sales. Qualifications - Strategic Thinking - Executive Leadership - Enterprise Sales Excellence - Client Relationship Management - AI & Technology Acumen - Financial Services Expertise - Negotiation & Influence - Change Management - Team Development - Results Orientation Requirements - Bachelor's degree required. - MBA or advanced degree preferred. - 15+ years of experience in financial services, servicing, technology sales, consulting, or related industries. - Proven success leading enterprise sales organizations and managing large-scale client relationships. - Experience selling complex technology, data, analytics, or AI-driven solutions. - Demonstrated ability to achieve significant revenue growth and exceed business objectives. - Strong executive presence with experience engaging C-suite stakeholders. Benefits - None Required Company Description The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Role Description - Strategic Leadership - Develop and execute the organization's HITL and operational strategy to support AI development and business objectives. - Establish long-term operational roadmaps that enable scalable growth and evolving AI requirements. - Partner with executive leadership to align operational priorities with company goals. - Drive innovation and continuous improvement across AI operations. - Human-in-the-Loop Operations Management - Lead all human feedback, annotation, data labeling, model evaluation, and quality assurance programs. - Design and optimize workflows for AI training data generation and model validation. - Develop scalable frameworks for reviewer recruitment, onboarding, training, and performance management. - Ensure operational readiness for new AI initiatives, model launches, and customer programs. - Manage global teams supporting annotation, red teaming, content review, and evaluation activities. - Operational Excellence - Establish and monitor key performance indicators (KPIs), SLAs, and operational metrics. - Implement best practices in workforce planning, capacity management, forecasting, and productivity optimization. - Drive process automation and operational efficiencies while maintaining quality standards. - Lead cross-functional initiatives to improve speed, accuracy, and scalability. - Quality & Compliance - Build and maintain robust quality assurance programs. - Ensure consistency, accuracy, and reliability of human-generated outputs. - Establish governance processes for operational risk management. - Ensure compliance with privacy, security, regulatory, and ethical AI standards. - Support audit and compliance activities as required. - Workforce Leadership - Build, lead, and develop high-performing operational leadership teams. - Foster a culture of accountability, continuous learning, and operational excellence. - Oversee talent acquisition, succession planning, and leadership development. - Create programs that improve employee engagement and retention. - Cross-Functional Collaboration - Partner with Product, Engineering, Research, and Data Science teams to operationalize AI initiatives. - Collaborate with Legal, Compliance, Security, and HR teams to ensure operational alignment. - Serve as the operational voice in executive planning and strategic decision-making. - Support customer and partner engagements related to AI operations. - Financial Management - Develop and manage operational budgets. - Monitor operational costs and identify opportunities for efficiency improvements. - Evaluate outsourcing, vendor management, and workforce optimization strategies. - Ensure financial accountability and achievement of operational targets. - Technology & Systems - Oversee operational tools, platforms, and technology supporting HITL programs. - Drive implementation of workflow automation and AI-assisted operational solutions. - Partner with technology teams to improve operational visibility through dashboards and analytics. - Ensure systems support scalability and business growth. Qualifications - Bachelor's degree in Business, Operations, Computer Science, Engineering, Data Science, or a related field. - Master's degree (MBA, MS, or equivalent) preferred. - 12+ years of progressive leadership experience in operations, AI operations, trust & safety, data annotation, business process outsourcing (BPO), or related fields. - 7+ years leading large-scale global teams and operational functions. - Demonstrated experience supporting AI, machine learning, data labeling, model evaluation, or human feedback programs. - Experience scaling operations in high-growth technology environments. - Strong track record managing multimillion-dollar budgets and operational organizations.

Role Description The Senior Director, VA Product Leader is responsible for leading the strategy, growth, positioning, and execution of the company’s Virtual Assistant (VA) product line. This role serves as the internal subject matter expert and executive owner for the VA offering, partnering closely with sales and leadership teams to expand market presence and drive product innovation. - Lead the strategic direction and development of the Virtual Assistant product line - Own and manage the product roadmap, lifecycle, and growth initiatives for VA services - Partner with the sales organization to support client-facing efforts and position VA solutions effectively with enterprise clients - Develop and execute go-to-market strategies across multiple industry verticals, including mortgage, insurance, and related sectors - Identify market opportunities, customer needs, and competitive positioning strategies to strengthen product differentiation - Build and maintain industry relationships within mortgage, insurance, and adjacent financial services markets - Collaborate cross-functionally to align product strategy, operational execution, and client outcomes - Monitor industry trends, competitive landscape, and emerging opportunities to inform product evolution and expansion - Serve as the primary internal specialist and strategic leader for the VA product offering - Provide leadership and direction for scaling the VA business across new markets and enterprise accounts - Comply with all company policies and procedures - Maintain regular and punctual attendance Other Job Duties and Responsibilities: - Performs other related duties as assigned Supervisory Responsibilities: - This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. - Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications - Bachelor’s Degree from a Four (4) year College or University - 8–12+ years of experience in product management, business development, strategic partnerships, or related leadership roles - 5+ years of experience within the virtual assistant services industry, business process outsourcing (BPO), or related service-based industries preferred - Demonstrated success leading or scaling a product line, service offering, or strategic business initiative - Strong product strategy, market development, and go-to-market experience with a focus on scalable growth - Experience supporting enterprise sales efforts through product expertise and consultative solution positioning - Familiarity with the mortgage industry preferred; experience in insurance, financial services, or adjacent industries also valued - Established professional network within mortgage, insurance, or financial services industries preferred - Proven ability to operate independently and drive initiatives in a fast-paced, growth-oriented environment - Strong executive presence, communication, relationship-building, analytical, and strategic thinking skills Requirements - None Required Benefits - None specified Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. - The noise level in the work environment is usually moderate. Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is frequently required to sit and talk or hear. - The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. - The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity - The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act - Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. - Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities - The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. - The company may change the specific job duties with or without prior notice based on the needs of the organization.

Role Description The Project Manager is responsible for the successful planning, execution, monitoring, and completion of projects. This role ensures that projects are delivered on time, within scope, and within budget, while maintaining high standards of quality and stakeholder satisfaction. The ideal candidate has strong leadership, organizational, and communication skills, with experience in BPO and mortgage operations preferred. - Develop detailed project plans that outline scope, objectives, timelines, milestones, and deliverables. - Define project tasks and resource requirements. - Coordinate with stakeholders to ensure alignment on project goals and expectations. - Lead cross-functional project teams and ensure clear assignment of responsibilities. - Drive execution of tasks to meet project milestones and deadlines. - Facilitate problem-solving and decision-making throughout the project lifecycle. - Track progress using appropriate tools and techniques. - Monitor performance against scope, schedule, and budget. - Identify variances and initiate corrective actions when necessary. - Maintain open, effective communication with stakeholders including clients, internal teams, and senior leadership. - Provide regular status reports, updates, and escalate issues as needed. - Host project meetings to ensure team alignment. - Allocate project resources effectively, including personnel, tools, and equipment. - Coordinate with department leads to secure necessary support. - Monitor resource utilization and address capacity constraints. - Identify potential project risks and develop mitigation strategies. - Continuously assess risk throughout the project lifecycle. - Take proactive measures to minimize project disruption. - Ensure project deliverables meet defined quality standards and stakeholder expectations. - Conduct reviews and validations at key stages. - Implement lessons learned and best practices for continuous improvement. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. - Performs other related duties as assigned. Qualifications - Proven experience managing complex projects, preferably in BPO or mortgage operations. - Strong understanding of project management methodologies (Agile, Waterfall, etc.). - Excellent communication, leadership, and organizational skills. - Ability to manage multiple projects simultaneously in a fast-paced environment. - Proficiency with project management tools (e.g., MS Project, JIRA, Asana, Smartsheet). - Experience in the BPO industry and/or mortgage sector. Requirements - Bachelor’s Degree from a Four (4) year College or University in Business, Project Management, or a related field. - 4+ years of project management experience required. - Experience working with cross-functional teams and external clients preferred. - PMP, PRINCE2, or similar certification preferred. Company Description