Role Description - Strategic Leadership - Develop and execute the organization's HITL and operational strategy to support AI development and business objectives. - Establish long-term operational roadmaps that enable scalable growth and evolving AI requirements. - Partner with executive leadership to align operational priorities with company goals. - Drive innovation and continuous improvement across AI operations. - Human-in-the-Loop Operations Management - Lead all human feedback, annotation, data labeling, model evaluation, and quality assurance programs. - Design and optimize workflows for AI training data generation and model validation. - Develop scalable frameworks for reviewer recruitment, onboarding, training, and performance management. - Ensure operational readiness for new AI initiatives, model launches, and customer programs. - Manage global teams supporting annotation, red teaming, content review, and evaluation activities. - Operational Excellence - Establish and monitor key performance indicators (KPIs), SLAs, and operational metrics. - Implement best practices in workforce planning, capacity management, forecasting, and productivity optimization. - Drive process automation and operational efficiencies while maintaining quality standards. - Lead cross-functional initiatives to improve speed, accuracy, and scalability. - Quality & Compliance - Build and maintain robust quality assurance programs. - Ensure consistency, accuracy, and reliability of human-generated outputs. - Establish governance processes for operational risk management. - Ensure compliance with privacy, security, regulatory, and ethical AI standards. - Support audit and compliance activities as required. - Workforce Leadership - Build, lead, and develop high-performing operational leadership teams. - Foster a culture of accountability, continuous learning, and operational excellence. - Oversee talent acquisition, succession planning, and leadership development. - Create programs that improve employee engagement and retention. - Cross-Functional Collaboration - Partner with Product, Engineering, Research, and Data Science teams to operationalize AI initiatives. - Collaborate with Legal, Compliance, Security, and HR teams to ensure operational alignment. - Serve as the operational voice in executive planning and strategic decision-making. - Support customer and partner engagements related to AI operations. - Financial Management - Develop and manage operational budgets. - Monitor operational costs and identify opportunities for efficiency improvements. - Evaluate outsourcing, vendor management, and workforce optimization strategies. - Ensure financial accountability and achievement of operational targets. - Technology & Systems - Oversee operational tools, platforms, and technology supporting HITL programs. - Drive implementation of workflow automation and AI-assisted operational solutions. - Partner with technology teams to improve operational visibility through dashboards and analytics. - Ensure systems support scalability and business growth. Qualifications - Bachelor's degree in Business, Operations, Computer Science, Engineering, Data Science, or a related field. - Master's degree (MBA, MS, or equivalent) preferred. - 12+ years of progressive leadership experience in operations, AI operations, trust & safety, data annotation, business process outsourcing (BPO), or related fields. - 7+ years leading large-scale global teams and operational functions. - Demonstrated experience supporting AI, machine learning, data labeling, model evaluation, or human feedback programs. - Experience scaling operations in high-growth technology environments. - Strong track record managing multimillion-dollar budgets and operational organizations.