• Senior Consultants help our healthcare clients transform their strategy and business processes, improve efficiency and operations, increase transparency and performance management, and comply with Federal laws and regulations. • Prepare and communicate well-organized, effective reports and presentations to client and internal executives. • Mentor more junior consultants to ensure quality deliverables. • Proactively assist in delivery and management of engagement activities led by Guidehouse Engagement Leadership. • Work independently, with minimal supervision, and partner with others to develop relationships across the engagement team. • Lead one or more tasks/work streams within a client engagement, overseeing individual contributions as well as the work of other engagement staff. • Guide client and internal subject matter expert conversations towards effective outcomes. • Identify and mitigate projects risks around scope, schedule, and quality, effectively escalating to engagement leadership. • Develop strategies to solve complex clinical, technical, and operational challenges for our healthcare clients. • Actively support business development activities to help identify, research, and pursue opportunities for new or existing clients. • Contribute to development of team’s industry acumen and capabilities through contributions with clients and internal firm initiatives. • Perform technical and process analyses; data collection; spreadsheet creation and management. • Provide detailed fact finding, research, and analysis to identify and recommend enhancements to continuously improve client operations. • Assess health industry trends to inform clients on leading practices and drive continued transformation efforts. • Develop transformation strategies to inform clients’ long-range strategic planning efforts that drive integration, growth, and standardization. • Communicate solutions and new strategies to clients through reports and presentations.

• Support delivery of a large-scale SAP S/4HANA transformation program across testing, readiness, and deployment activities • Coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), dress rehearsals, and production verification testing • Manage and track defects, issues, risks, and dependencies across multiple teams and vendors • Support operational readiness and transition-to-support planning activities • Facilitate workshops with business, technical, and vendor stakeholders to drive delivery outcomes • Assist with cutover planning, go-live readiness, and hypercare support activities • Produce clear documentation, reporting, and executive updates to support governance and decision-making

Role Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. - Build and maintain short and long-range demand forecasts and capacity plans to drive conversations related to business level performance vs. forecasted performance, future planning assumptions, and potential service risks. - Be a Trusted Advisor to Operations, team members, and management as needed, as well as being a resource to all Business Partners. - Drive collaboration and alignment between Workforce Analysts (WFA), Short Range Planning (SRP), Long Range Planning (LRP), Scheduling & Configuration, and Transformation teams. - Facilitate data-driven, fact-based discussions and decisions about future performance. - Present and explain complex staffing requirements in common language for all aligned LOBs to operational partners, including appropriate follow-up across all stakeholders. - Analyze performance/time metrics (e.g. availability, utilization, efficiency, VPH, OT, PTO) to find areas of opportunity that increase Operation's ability to deliver effective, timely service. - Proactively plan according to current trends; strategize based on anticipated trends and projections. - Work with business partners to understand their processes and workflow. - Ensure completeness and accuracy of plan setup by understanding and validating the correct mapping of all required components. - Ensure accuracy in forecasting, maintaining a variance in line with MBO goals for each business. - Actively participate in planning enhancement initiatives by attending all meetings related to training, development, and deployment. - Lead by example while providing mentorship to peers and business partners, fostering skill development and promoting collaboration across teams. - Lead innovation and process improvement efforts within Short-Range planning, including overseeing projects and training objectives. - Leverage expert knowledge to champion workforce tools, foster engagement and understanding among operational and internal partners by serving as a trusted resource. Qualifications - 4+ years of workforce planning and forecasting experience. - 4+ years of experience analyzing multi-source data to detect trends, outliers, and resolve issues. - 2+ years of experience with either back-office or call center transactions and production tracking applications. - Advanced level of proficiency with MS Excel & PPT (e.g. pivot tables, complex advanced formulas, macros, automation, and data integration). - Access to reliable transportation and valid US driver’s license. Requirements - Previous experience in capacity plan modeling. - Previous experience working with large datasets and understanding data relationships. - Previous experience with scheduling applications (IEX) and automated work routing applications (EWD) in a back-office environment. - Previous experience supporting non-traditional contact center. - Healthcare industry experience. - Demonstrated excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions, and opportunities and work with all levels of leadership. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - Salary range from $72,800 to $130,000 annually based on full-time employment.

Title: Consumer Credit Analyst III Location: Virtual•8945 Cal Center Dr, Sacramento, CA 95826, USA Req #8074 DEPARTMENT: Dealer Services Ops STATUS: Non-Exempt JOB CODE: 1730 PAY SCALE: $37.25 – $40.00 Hourly LOCATION: Remote in CA only Job Description: GENERAL DESCRIPTION: Consumer Credit Analyst III is responsible for performing risk analysis for complex secured and unsecured consumer loans. The Credit Analyst reviews, analyzes, and evaluates consumer loan applications and based on their judgment approve, modify or deny consistent with credit union guidelines. Consumer Credit Analyst III must clearly document and communicate the reasoning for their decision. Maintain and strengthen relationships with members, and internal/ external originators. A Credit Analyst III will mentor less senior analysts and be prepared to assist in more complex credit decisions or approve transactions outside of other’s lending authority. Maintain a thorough understanding of the credit union’s underwriting standards, risk philosophy, credit culture and market conditions. Exhibits good leadership ability. TASKS, DUTIES, FUNCTIONS: - Review, analyze, and evaluate loan applications based on established credit union policies and apply knowledge of underwriting procedures and risk mitigation techniques to approve, counter, or deny consumer loan applications by: - Review and ensure the transaction is accurate, complete and compliant. - Analyze credit history to determine propensity for repayment. - Analyze income and financial statements to determine ability to repay. - Evaluate required documentation for accuracy and truthfulness. - Apply fraud detection and prevention techniques. - Utilize the credit reports to calculate key lending ratios to determine capacity, credit utilization, and Loan to Value. Ensure application request are in line with credit union guidelines, identify mitigating factors and render judgmental decisions within their designated loan authority. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance- including bank secrecy, anti-money laundering, Fair Lending and Truth in lending laws appropriate to the position. - Responsible for receiving and initiating escalated phone inquiries and must communicate and interact with originator and external business partners to provide information or reasoning regarding loan decision. - Effectively address and resolve all complaints or issues raised by members, internal staff and business partners. - Gather information, perform analysis, and prepare reports as directed by management. - Assist with training originators regarding lending policies, process or procedures, administering lending promotional campaigns. - Make recommendations and assist with updating product, policy and procedure materials pertaining to consumer lending. - Assist in the preparation of training and/or lending presentations. - Train personnel on lending policies and procedures. Provide work direction, feedback and training to less experienced staff. Mentor others in credit decision making and department procedures and policies. - Perform upgrade validations pertaining to lending systems. Understand the use of the automated loan origination system and recommend efficiency improvements. - May act as a team lead and provide performance feedback to less senior consumer credit analysts. - May act as a backup in absence of Supervisor. - Perform other Lending duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: - Effective oral and written communication skills required to interact with staff, and members to perform constructive follow up on member loan requests, inquiries, and concerns. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. - Ability to work required hours which may include weekend shifts and work hours after 6:00 p.m. - Some travel may be required. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: Management group and all levels of staff. - EXTERNAL: Members and external originators. QUALIFICATIONS: - EDUCATION: Successful completion of High School curriculum is required. Associates degree is preferred. - EXPERIENCE: Minimum 7 year in consumer lending, in a judgmental lending environment where LOS is used as a guide to make decisions and 4 years of experience reviewing, analyzing, evaluating loan applications and rending judgmental decisions. - KNOWLEDGE/SKILLS: - Strong analytical, organizational skills and attention to detail. Ability to calculate figures and amounts. - Ability to use logical reasoning when interpreting facts and make objective observations, examinations, evaluations and recommendations. - Remain knowledgeable on key trends in the financial services industry that impact loan quality and underwriting. - Solid interpersonal, oral and written communication skills to build and maintain professional relationships with originator and members. - Good leadership abilities. - Extensive knowledge of consumer loan underwriting, credit analysis and reporting. - Possess a high degree of integrity to use judgment to make appropriate and fair lending decisions on behalf of the credit union. - Comprehensive understanding of both branch and indirect credit union lending policies. - Ability to sell and promote product lines, and back up lending decisions in a way that enhance originator relationships. - Time and queue management skills to effectively prioritize multiple objectives. - Intricate understanding of regional lending market conditions and collateral values. - Understand the use of the automated loan origination system. Operate on standard Microsoft programs and other computer operations. - Stay up to date on changes within the department, organization, industry and current market conditions. - Must work well in a fast paced and flexible production oriented department. - Analytical skills to include reviewing and understanding complex paystub and personal and corporate tax return documents. PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Must be flexible with scheduling, including evenings, weekends, and holidays. LICENSES/CERTIFICATIONS: None #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. Job Family Non-Manager Job Function Non-Manager Pay Type Hourly Employment Indicator Remote Hiring Min Rate 37.25 USD Hiring Max Rate 40 USD