• Deliver engaging, high-quality online teaching across postgraduate psychology modules • Design and assess coursework in line with academic standards and best practice • Supervise student dissertations, with a focus on quantitative research methods • Provide pastoral and academic support through personal tutoring • Foster an inclusive and supportive online learning community • Contribute to teaching on a BPS-accredited programme, ensuring standards and expectations are met • Work collaboratively with academic colleagues to enhance the student experience

• Provide leadership for the Academic Quality function, overseeing processes, procedures and team activity • Support the Registrar in delivering effective quality assurance and enhancement across programmes • Advise programme teams on validation, modification and approval processes • Coordinate and support quality assurance activities across the organisation • Lead on the learner voice system, ensuring effective two-way communication with students • Organise and facilitate panels (e.g. academic misconduct, complaints, appeals), ensuring clear documentation and follow-up actions • Support annual monitoring, programme evaluation, and continuous improvement processes • Lead on timetabling and scheduling of module delivery across terms • Act as Secretary to academic committees and working groups, preparing and maintaining accurate records • Support quality enhancement projects and ensure documentation is accurate and up to date • Promote inclusive practice and a strong culture of quality across all areas

Role Description As a Regional Service Lead EMEA: - Develop the local business plan and do resource planning in line with the global strategy to achieve growth objectives. - Formulate and implement actions necessary within the service business to achieve the annual budget targets and KPI. - Implement and operate processes according to service levels and service objectives. - Coaches and develops the service and support teams (skills, processes, ensure teamwork/integration, KPIs). - Create, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviors. - Target the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase customer satisfaction. - Successful Manager of change (e.g. implementation of HQ service process topics, like new systems, tools and processes). - Take responsibility for Service Partner management and maintenance. - Implement the action in EMEA of the key customer escalation. - Join key sales meetings as local TS Service representative. - Take responsibility for technical support as well as the performance management to local partners of repair & maintenance. Qualifications - Bachelor or above degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines. - Fluent in German and business fluent in English. Proficiency in Mandarin is a plus. - Knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments. - Ability to lead and focused in a dynamic, fast-paced environment. - Minimum 10 years in operative service for electro-mechanical b2b products, of which 5 years in a leadership position. - Prior work experience in a PV related industry is not a necessity but will be an advantage. Requirements - Self-motivated and performance driven. - Excellent interpersonal and communication skills. - Proactive, dynamic, solution and customer oriented. - Leadership across regions, to coach and develop the team. Benefits - Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment. - Assisting you in developing personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise. - Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry.

Role Description This role owns the operational excellence, quality, and reliability of a Care Excellence team across 24x7 support operations. It is critical to manage provider deployments for specialised services, scale operations, improve the user experience, ensure the right care pathways for users, lead incident investigations, drive strategic care initiatives, and own Care Excellence performance, risks, and insights. You will lead a team of Specialists & Associates, stay close to complex and sensitive work, and shape how Care Excellence operates across channels, care models, and escalation paths. - Ownership, SLAs & Performance Management - Own end-to-end performance of the Care Excellence team across SLAs, resolution quality, compliance, and user experience. - Monitor team performance, productivity, QA outcomes, and SLA adherence. - Proactively identify risks, trends, and gaps and drive corrective actions. - Ensure consistency and reliability in service delivery, especially during peak loads or high-risk periods. - Metrics, Insights & Reporting - Be the single owner for Care Excellence team metrics, dashboards, and insights. - Translate operational data into clear, actionable narratives for roadmaps, decision-making, and escalations. - Highlight key risks, trends, improvements, and trade-offs based on the insights. - Partner with stakeholders to continuously improve metric definitions and reporting quality. - High-Risk Deployments & Incident Management - Be directly involved in all critical deployments, launches, or operational changes impacting care excellence. - Lead Root Cause Analyses (RCAs) for critical incidents, escalations, SLA breaches, or quality failures. - Drive closure of RCA action items and ensure learnings are embedded into SOPs, training, and workflows. - Strategic Projects & Care Model Development - Lead and contribute to strategic initiatives such as bridging operational and experience gaps with other teams. - Own exploration and setup of Care Excellence call-based support and other care delivery mediums. - Partner cross-functionally to design, pilot, and scale new care pathways, handoffs, and escalation models. - White-Glove & Enterprise User Experience - Ensure elevated service standards for white-glove and enterprise users. - Act as escalation owner for sensitive or high-impact enterprise cases. - Align closely with Commercial, Delivery, Clinical, and Engagement teams on delivery standards and reporting. - People Leadership & Capability Building - Lead and develop Associates and Senior Associates through regular coaching, performance check-ins, and ongoing capability building, while partnering with Specialists on roster management to ensure effective 24/7 coverage. - Build team readiness for complex, high-risk, and enterprise-grade care scenarios. - Process Improvement & Cross-Functional Collaboration - Identify manual, repetitive, or high-risk workflows and propose scalable improvements. - Work with Product & Tech teams on automation and tooling. - Maintain accurate SOPs, documentation, and knowledge bases. - Represent Care Excellence insights in cross-functional and leadership forums. Qualifications - 4 to 6+ years of experience in operations, support, or service delivery roles in a tech company. - Comfortable providing shift flexibility to address or ensure coverage during critical escalations, high-risk, or no coverage situations. - Proven experience leading remote/global teams in SLA-driven, high-volume environments. - Strong RCA, problem-solving, and stakeholder management skills. - Comfortable working with dashboards like FreshDesk, Zendesk, metrics, and operational data. - Ability to balance empathy with decisiveness. - Experience in 24x7 or global operations is a strong plus. - Healthcare tech background is a plus. Benefits - Global company – work in a diverse environment with people from nearly 20 countries. - Generous leave policy – time off to rest and recharge. - Christmas week off – company-wide break during Christmas, separate from annual leave. - Birthday leave – enjoy a day off on your birthday. - Quarterly mental health days – one day off every quarter to focus on your wellbeing. - Flexible work arrangements – work in a way that suits your lifestyle and goals. - Work-life balance – a culture that values personal time and long-term wellness. - Medical coverage – comprehensive insurance for peace of mind. - Performance bonus – high performance is recognised and rewarded. - Development budget - annual allowance to support your professional development. - Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care. - Socials and communities – regular non-work events/activities to connect and have fun together.