ECFX

• Proactively monitor clients’ court notice processing queues to identify, assess, and resolve errors • Build and maintain strong, long-term client relationships as an extension of their team • Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency • Develop deep expertise in ECFX products to deliver effective technical support and guidance • Assist with onboarding and implementation of new clients, particularly on technical configuration and setup • Partner with internal teams to escalate and resolve product issues efficiently • Plan and deliver client training to drive adoption and self-sufficiency • Communicate clearly with clients regarding system performance, issues, and resolutions • Support ongoing client success by identifying opportunities to improve usage and outcomes

• Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets • Serve as the primary client point of contact, providing status updates, managing expectations, and proactively resolving risks and issues • Lead discovery to understand client workflows and success criteria; translate needs into a structured implementation plan • Partner with internal technical teams to configure and validate ECFX Notice to meet client requirements • Plan and deliver client onboarding and training to drive adoption and self-sufficiency • Maintain accurate project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity • Identify and recommend relevant add-on products in partnership with Sales and Customer Success • Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency • Communicate implementation progress internally and escalate risks proactively to ensure a seamless client experience

Role Description The Customer Success Manager is responsible for ensuring clients achieve maximum value from ECFX’s products and services. This role blends client relationship management, technical support, and proactive problem-solving to drive customer satisfaction and retention. - Serve as a trusted partner to clients by proactively monitoring system performance, identifying and resolving issues, and driving seamless adoption and long-term success. Key Responsibilities - Proactively monitor clients’ court notice processing queues to identify, assess, and resolve errors. - Build and maintain strong, long-term client relationships as an extension of their team. - Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency. - Develop deep expertise in ECFX products to deliver effective technical support and guidance. - Assist with onboarding and implementation of new clients, particularly on technical configuration and setup. - Partner with internal teams to escalate and resolve product issues efficiently. - Plan and deliver client training to drive adoption and self-sufficiency. - Communicate clearly with clients regarding system performance, issues, and resolutions. - Support ongoing client success by identifying opportunities to improve usage and outcomes. Qualifications - Bachelor’s degree in Business, Information Technology, or a related field (advanced degree a plus). - 2+ years of successful docketing or legal software support experience preferred. - Working knowledge of the legal technology ecosystem; familiarity with docketing and document management systems (DMS) preferred. - Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders. - Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects. - Excellent requirements-gathering and analytical skills—able to turn complex needs into clear plans, milestones, and action items. - Highly organized and detail-oriented, with strong documentation habits. - Comfortable operating in fast-paced, evolving environments; proactive problem-solver with sound judgment. - Customer-first mindset and a track record of delivering high-quality client experience. - Experience with project tools (e.g., Jira, Smartsheet), documentation tools (e.g., Confluence), and CRM platforms (Hubspot) preferred. Benefits - Remote Flexibility: A fully remote role accommodating every US time zone, Hawaii included. - Work-Life Harmony: Embrace flexibility with our supportive approach to working hours. - Comprehensive Coverage: Enjoy a suite of insurance options covering health, dental, vision, and life. - Discretionary Time Off: We recognize the importance of maintaining a healthy work-life balance. Our innovative approach to time off includes a discretionary time off (DTO) policy, allowing unplanned time off when needed, subject to supervisor approval. - Employee Stock Options/401K: Opportunity to participate in the company stock option and 401K plan.

Role Description The Implementations Manager drives the successful deployment of ECFX Notice from kickoff through go-live and sustained adoption. This role combines project leadership, client partnership, and cross-functional coordination to deliver implementations on time, within scope, and at a consistently high standard. - Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets - Serve as the primary client point of contact, providing status updates, managing expectations, and proactively resolving risks and issues - Lead discovery to understand client workflows and success criteria; translate needs into a structured implementation plan - Partner with internal technical teams to configure and validate ECFX Notice to meet client requirements - Plan and deliver client onboarding and training to drive adoption and self-sufficiency - Maintain accurate project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity - Identify and recommend relevant add-on products in partnership with Sales and Customer Success - Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency - Communicate implementation progress internally and escalate risks proactively to ensure a seamless client experience Qualifications - Bachelor’s degree in Business, Information Technology, or a related field (advanced degree a plus) - 5+ years of project management experience, ideally delivering SaaS implementations (legal tech a plus) - Working knowledge of the legal technology ecosystem; familiarity with docketing and document management systems (DMS) preferred - Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders - Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects - Ability to translate complex needs into clear plans, milestones, and actionable steps - Highly organized and detail-oriented, with strong documentation habits - Comfortable operating in fast-paced, evolving environments; proactive problem-solver with sound judgment - Customer-first mindset and a track record of delivering high-quality client experience - Experience with implementation/project tools (e.g., Jira, Smartsheet), documentation tools (e.g., Confluence), and CRM platforms (Hubspot) preferred Benefits - Remote Flexibility: A fully remote role accommodating every US time zone, Hawaii included. - Work-Life Harmony: Embrace flexibility with our supportive approach to working hours. - Comprehensive Coverage: Enjoy a suite of insurance options covering health, dental, vision, and life. - Discretionary Time Off: Our innovative approach to time off includes a discretionary time off (DTO) policy, allowing unplanned time off when needed, subject to supervisor approval. - Employee Stock Options/401K: Opportunity to participate in the company stock option and 401K plan.

• Build Automation That Matters: Develop software that automates legal document workflows end-to-end – from retrieval across dozens of court systems to secure storage – using Java, PostgreSQL, and Micronaut. Every pipeline you build saves legal teams hours of manual work. • Ship with AI as Your Co-Pilot: Use AI-assisted development tools (Claude Code) daily to write, debug, and refactor code. You’ll learn to craft effective prompts, review AI-generated code critically, and develop an intuition for when AI accelerates your work versus when you need to go deeper yourself. • Solve Real Puzzles: Legal document sources are messy, inconsistent, and constantly changing. You’ll tackle challenges like building scrapers that handle unpredictable page structures, designing retry logic for unreliable third-party systems, and ensuring document integrity across formats. • Grow Through Code Review: Participate in thorough code reviews – both giving and receiving feedback – and contribute to our CI/CD pipelines. You’ll learn our codebase with support from senior engineers and develop strong software craftsmanship habits early in your career. • Collaborate in a Small, Fast Team: Work in an agile environment where your contributions are visible and your voice matters. Participate in sprint planning, standups, and retrospectives with a team that ships quickly and iterates constantly. • Own What You Build: Monitor application performance, help triage production issues, and deploy fixes. You’ll gain real exposure to what it means to keep a SaaS platform running reliably for customers who depend on it.

The legal industry runs on documents – millions of them – and the way they’re managed today is broken. At ECFX, we’re building the platform that fixes it. Our SaaS application automates the downloading, processing, and storage of legal documents at scale, turning a painful manual process into something seamless. As a Junior Software Engineer, you’ll jump into real problems from day one: building automation pipelines that handle unpredictable document sources, designing systems that need to be both resilient and fast, and working with AI-powered development tools as a core part of how we write and ship software. We believe AI fundamentally changes how engineering teams operate, and we’re looking for someone excited to grow their career in an environment where AI-assisted development isn’t a side experiment – it’s how we work every day.  What You'll Engage In  - Build Automation That Matters: Develop software that automates legal document workflows end-to-end – from retrieval across dozens of court systems to secure storage – using Java, PostgreSQL, and Micronaut. Every pipeline you build saves legal teams hours of manual work.  - Ship with AI as Your Co-Pilot: Use AI-assisted development tools (Claude Code) daily to write, debug, and refactor code. You’ll learn to craft effective prompts, review AI-generated code critically, and develop an intuition for when AI accelerates your work versus when you need to go deeper yourself.  - Solve Real Puzzles: Legal document sources are messy, inconsistent, and constantly changing. You’ll tackle challenges like building scrapers that handle unpredictable page structures, designing retry logic for unreliable third-party systems, and ensuring document integrity across formats.  - Grow Through Code Review: Participate in thorough code reviews – both giving and receiving feedback – and contribute to our CI/CD pipelines. You’ll learn our codebase with support from senior engineers and develop strong software craftsmanship habits early in your career.  - Collaborate in a Small, Fast Team: Work in an agile environment where your contributions are visible and your voice matters. Participate in sprint planning, standups, and retrospectives with a team that ships quickly and iterates constantly.  - Own What You Build: Monitor application performance, help triage production issues, and deploy fixes. You’ll gain real exposure to what it means to keep a SaaS platform running reliably for customers who depend on it.  What You're Likely to Bring  - Educational Foundation: A BS in Computer Science or an equivalent blend of education and experience.  - Professional Experience: 1 to 3 years of experience building software, ideally with some exposure to backend development in Java or a similar language. Internships and co-op experience count.  Ideal Traits  - You’ve built side projects, contributed to open source, or explored AI tools on your own – you’re genuinely curious about technology beyond what’s required.  - Insights and interest into the legal domain, especially in legal document management.

**Key Responsibilities** Assist with operational tasks related to marketing events, webinars, CRM management, and light content support. Responsibilities may include: - Researching and coordinating with venues for in-person events - Building target attendee lists and managing contact lists in HubSpot - Coordinating sponsor logistics for conferences - Creating calendar invitations and managing RSVP tracking - Ordering promotional items and tracking inventory - Tracking event budgets vs. actual spend - Supporting webinar logistics, including coordinating speaker availability, collecting speaker bios/headshots, creating templated registration landing pages, and segmenting registrants, attendees, and no-shows - Performing contact enrichment and CRM data updates - Preparing segmented lists for campaigns and outreach - Compiling quotes and testimonials into drafted internal documentation - Drafting social media posts from existing marketing content - Creating recap blog drafts from webinar transcripts - Identifying short clips or snippets for social media use

We are seeking a highly organized and independent Marketing Operations Contractor to provide part-time support to our marketing team. This role will work directly with our Senior Marketing Manager and is ideal for someone who enjoys working behind the scenes to keep marketing initiatives running smoothly, particularly around events, webinars, contact management, and content support. This position requires approximately 10 hours per week and offers flexible scheduling. The ideal candidate is detail-oriented, comfortable working independently, and experienced with HubSpot and general office operations. Key Responsibilities Assist with operational tasks related to marketing events, webinars, CRM management, and light content support. Responsibilities may include: - Researching and coordinating with venues for in-person events - Building target attendee lists and managing contact lists in HubSpot - Coordinating sponsor logistics for conferences - Creating calendar invitations and managing RSVP tracking - Ordering promotional items and tracking inventory - Tracking event budgets vs. actual spend - Supporting webinar logistics, including coordinating speaker availability, collecting speaker bios/headshots, creating templated registration landing pages, and segmenting registrants, attendees, and no-shows - Performing contact enrichment and CRM data updates - Preparing segmented lists for campaigns and outreach - Compiling quotes and testimonials into drafted internal documentation - Drafting social media posts from existing marketing content - Creating recap blog drafts from webinar transcripts - Identifying short clips or snippets for social media use