• Managing customer relationships and addressed concerns in a timely manner SaaS Model • Present a well-rounded skill set that combines technical acumen with essential soft skills like leadership, adaptability, and problem-solving • Tailored to meet the evolving demands of customer relationship management. • Developed and executed omnichannel engagement strategy, boosting customer satisfaction scores by 95%. • Triage prioritizes by assessing and sorting the urgency of tickets • Utilize Zendesk & GPP to track customer interactions and maintain accurate records. • Dedicated Support on Platinum & Gold Customer Support • Provide first point of contact for HR, IT, or Finance related inquiries • Communicate effectively both verbally and in written form with professionals and customers to explain and resolve queries and concerns (via email, phone, and other means of communication)

Role Description Mercier Consultancy MD is delighted to present an excellent opportunity for Danish Speaking professionals to work in Greece with fully paid relocation! This role offers the chance to work in a dynamic and multicultural environment, providing exceptional service to Danish-speaking clients across various sectors. - Deliver high-quality customer support to Danish-speaking customers via phone, email, and chat. - Assist clients with their inquiries, bookings, and issue resolution in a professional manner. - Maintain accurate client records and follow up to ensure client satisfaction. - Collaborate with teams to improve processes and deliver outstanding service. - Adapt to different challenges and provide tailored solutions to client needs. Qualifications - Fluency in Danish (both written and spoken) is mandatory; English language skills are advantageous. - Previous experience in customer service, travel, hospitality, or related fields is preferred. - Excellent communication and interpersonal skills with a client-focused attitude. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Willingness to relocate to Greece and adapt to a new cultural environment. - Proficiency in using computers and CRM software. - Positive mindset and strong work ethic. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description

Role Description We are looking for a Customer Success Manager to join our growing CX team in a fully remote capacity. In this role, you will own the post-onboarding journey for a dedicated portfolio of Nabis’ brand and retail partners — picking up once partners are live on the platform and ensuring they are continuously unlocking value from our technology and logistics network. This is a strategic, partner-facing role at the intersection of relationship management, operations, and platform expertise. You will serve as the trusted long-term point of contact for your accounts — monitoring health signals, leading business reviews, driving product adoption, coordinating cross-functional resolutions, and identifying opportunities to expand the partnership. Your success is measured not by tickets closed, but by the long-term growth and retention of the partners you own. The ideal candidate brings a proven track record in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment. You think proactively, communicate with clarity and confidence, and take genuine ownership of partner outcomes. Responsibilities - Partner Adoption & Success Planning - Develop and execute tailored success plans for each account, mapping Nabis’ platform capabilities to the partner’s specific business goals. - Drive product adoption post-onboarding by proactively introducing relevant platform features, identifying underutilized tools, and removing barriers to engagement. - Serve as the primary long-term point of contact for partners following handoff from the Partnerships team, ensuring continuity and a strong ongoing experience. - Track and reinforce partner progress against defined success milestones, adjusting the plan as business needs evolve. - Relationship Management & Retention - Manage a dedicated portfolio of brand and retail accounts with a focus on long-term retention, satisfaction, and partnership growth. - Conduct regular business reviews (QBRs) and check-ins to assess partner health, surface opportunities, and reinforce the value of the Nabis platform. - Monitor account health signals — engagement trends, order patterns, platform usage — and take proactive action to address risk before it becomes churn. - Build trusted relationships across multiple stakeholders within each partner account, from day-to-day operators to decision-makers. - Handle escalations with urgency, empathy, and professionalism, coordinating swift resolution across internal teams. - Platform & Operational Expertise - Develop deep fluency in Nabis’ platform, order management workflows, and logistics operations to serve as a credible resource and advocate for partners. - Troubleshoot and triage platform-related issues reported by partners, escalating to technical or operations teams with full context and documented impact. - Support partners with order-related inquiries, fulfillment exceptions, billing questions, and account-level changes in close coordination with internal teams. - Maintain accurate records of partner interactions, account status, and success milestones within the CRM and ticketing platform. - Cross-Functional Collaboration & Voice of Partner - Act as the internal advocate for your accounts — translating partner feedback into actionable insights for Product, Operations, and Sales. - Liaise with Operations, Finance, Compliance, and Sales teams to resolve partner-facing issues that require multi-department input. - Contribute to the development of playbooks, onboarding materials, and knowledge base content that scale the CSM function. - Surface recurring friction points and systemic issues to CX leadership with documented context and recommended solutions. - Support ad hoc projects, platform rollouts, and process improvements as directed by CX leadership. - Performance & Growth - Meet or exceed individual KPI targets including retention rate, platform adoption, CSAT, NPS, and QBR completion. - Actively participate in coaching sessions, team calibrations, and CS community of practice to continuously sharpen your craft. - Demonstrate consistent reliability in schedule adherence, communication standards, and CRM hygiene. - Contribute to building the CSM function at Nabis — bringing a growth mindset and willingness to iterate on what’s working. Qualifications - 3+ years of experience in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment. - Demonstrated ability to own a portfolio of accounts and drive measurable outcomes in retention, adoption, and partner satisfaction. - Strong written and verbal communication skills in English, with the ability to lead business reviews, deliver platform guidance, and navigate difficult conversations with confidence and empathy. - Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight, Zendesk, or similar); comfortable learning new tools quickly. - Solid understanding of order management, fulfillment workflows, and basic billing and invoicing processes. - Data fluency — comfortable interpreting account health metrics, usage data, and KPI dashboards to inform decisions and prioritize actions. - Ability to work independently in a fully remote environment with reliable internet connectivity, strong organizational skills, and the ability to manage a high-volume portfolio without loss of quality. - Availability to work a schedule aligned to US Pacific or Eastern business hours. Preferred - Experience supporting B2B accounts in wholesale, distribution, supply chain, or regulated industries. - Familiarity with compliance-adjacent workflows such as license verification or regulatory documentation. - Background in SaaS platform support, including troubleshooting user-reported issues and coordinating with technical teams. - Experience working within a tiered support or structured escalation framework. - Familiarity with customer success methodologies (e.g., QBR frameworks, health scoring, success planning). - Bilingual in Spanish and English is a plus. Benefits - Competitive compensation commensurate with experience and market. - Fully remote work environment with a structured, collaborative team culture. - Exposure to a high-growth, technology-first distribution platform operating at scale. - Clear performance expectations with coaching, development support, and a defined growth path within CX. - The opportunity to help build and shape the Customer Success function at Nabis from the ground up. Company Description Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

Role Description The Review Specialist is part of a dedicated team that implements the national accreditation program to build and recognize strong land trusts, foster public confidence in land conservation, and help ensure the long-term protection of land. The Review Specialist serves as a primary evaluator of applications for accreditation and promotes and implements the Commission’s values of integrity, accountability, and service. The position is full-time and requires some weekend and evening work. It is fully remote and requires travel at least three times per year. Duties and Responsibilities - Ensure the fair, consistent, and timely review of accreditation applications by serving as a primary reviewer - Evaluate accreditation pre-applications and prepare required documentation - Evaluate accreditation applications and prepare required documentation - Prepare for and document discussions with land trusts, including calls, emails, and virtual meetings - Facilitate and document discussions with commissioners about applicants - Prepare review team reports for Commission consideration - Help facilitate Commission discussion and decision about applicants - Assist with the preparation of other materials for Commission meetings - Attend Commission meetings - Ensure appropriate and timely follow-up on application decisions - Maintain Commission records, per the records policy - Manage personal administrative needs - Meet deadlines - Other duties as assigned - Engage with prospective applicants and accredited land trusts to have land trusts feel more connected to the Commission and to have them see the Commission as a resource - Diplomatically counsel potential and active program participants about accreditation program benefits, policies and procedures, application documentation, and requirements - Complete annual calls to build and maintain relationships with land trusts, as assigned - Assist with developing and maintaining accreditation training resources for land trusts - Present webinars and workshops, as assigned - Other outreach tasks as assigned - Serve as a member of a team dedicated to the development of a successful accreditation program by - Maintaining positive personal demeanor and professional and courteous interactions with colleagues and external parties - Maintaining the integrity and credibility of the accreditation program - Building positive relationships with commissioners and other volunteers Qualifications - A minimum of three years of direct experience in land conservation, nonprofit management, or accreditation review systems - Knowledge of how land trusts implement Land Trust Standards and Practices and an understanding of the land trust accreditation program - A minimum of a four-year college degree - Excellent written and verbal communications skills - Strong organizational and planning skills - Extraordinary attention to detail - Proven ability to work independently while meeting high-quality standards in a fast-paced, deadline driven environment - Excellent computer skills, including working with Microsoft Office and web-based databases - Understanding of and willingness to adhere to strict confidentiality policies - Ability to work well with the public in potentially challenging situations - Flexibility, creativity, and sense of humor - Ability to travel up to eight percent (8%) annually - Commitment to creating a successful accreditation program Benefits - The budgeted salary range for this position is $60,000.00 - $65,000.00, commensurate with skills, years of experience, and unique background and qualifications of the candidate. - The Commission offers a comprehensive benefits package that includes, but is not limited to: - Medical, dental, vision, and other health coverage - Life and disability insurance - Paid vacation, personal, sick, and holiday leave - 403(b) retirement benefits Application Please submit your application for this position, attaching your resume and cover letter, on the application link. If the electronic application is not an option, applications will be accepted by mail to Human Resources, Land Trust Alliance, 1250 H St, NW, Suite 600, Washington, DC 20005. The Alliance and the Commission are equal opportunity employers and do not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status.