Role Description Coordinate, engage and facilitate the student’s journey with Crimson to help them achieve their goals. This crux of the service will be provided by Crimson’s world-class Strategists, Tutors, and Mentors who contribute to a personalized student roadmap. - You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team. - Advise the team on possible value add solutions to support the student. - Provide the global team insights into local cultural nuances and demands. - Keep up to date on student’s progress, and report back to the team regularly. - Proactively manage and foresee issues by resolving complaints or escalations in a timely manner. Qualifications - 1-2 years experience in customer service, project management or transferable role. - Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability. - High level of resilience and ability to thrive in a fast-paced startup environment. - Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders. - Outstanding organizational skills, with excellent written and verbal communication skills. - Collaborative, with an openness to give and receive feedback. Benefits - Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work. - Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year. - $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)! - Psychologist on staff. - Insightful fireside chats and workshops to help support our high performing and ambitious team. - Radical Candor is a feedback approach we live by. - We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

Title: Sr. Mgr, Customer Success Architecture Location: United States Customer Success Experienced Professional Senior Manager Yes 4823 Full Time Job Description: About GitHub GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot. Locations In this role you can work from Remote, United States Overview GitHub is growing its Customer Success Architecture team in the US, and we are seeking an experienced Senior Manager to lead our regional team and elevate customer engagement at scale. This role is pivotal in guiding a team of Customer Success Architects who partner with enterprise customers to accelerate digital transformation through GitHub’s solutions. As a Senior Manager, you will coach and empower your team to synthesize industry insights, customer business priorities, and GitHub’s product capabilities into strategies that deliver measurable value. Acting as both a leader and trusted advisor, you will help your team translate complex technical concepts into clear, actionable business outcomes, enabling customers to embed DevSecOps practices, adopt GitHub technology, and achieve sustainable success. This role requires strong business and technical acumen with proven experience in leading high-performing, customer-facing teams. You will represent the voice of the customer internally, provide strategic guidance to cross-functional teams, and proactively shape GitHub’s engagement model across the region. By fostering a culture of innovation, collaboration, and customer-centricity, you will play a critical role in expanding GitHub’s impact in the US and ensuring our customers realize the full potential of their investment in GitHub. Responsibilities - Drive, Deliver and Demonstrate Value for Customers: Lead your team of Customer Success Architects to engage with enterprise customers, enable adoption of GitHub solutions, and deliver measurable business outcomes. Partner with internal stakeholders to support customer success initiatives, expand product awareness, and identify opportunities for growth and adoption. Support escalations, renewals, and expansion activities by ensuring technical alignment with customer goals. - Recruit, Retain, and Grow Your Team: Hire, coach, and develop top talent within the Customer Success Architecture team. Set clear expectations, foster a culture of collaboration and accountability, and mentor your team to achieve both professional growth and customer impact. Proactively manage performance and build a team culture focused on delivering exceptional customer outcomes in a dynamic environment. - Voice of the Customer: Ensure your team serves as advocates for customers by capturing and communicating insights, challenges, and feedback to internal stakeholders across Product, Engineering, and Marketing. Strengthen customer relationships by driving alignment at technical and business levels, and empower your team to establish trusted advisor status within customer organizations. - Own and Report on Key Metrics: Track and report on adoption, deployment, and customer success metrics to demonstrate business impact and ensure alignment with customer outcomes. Use these insights to guide team priorities, support account planning, and drive continuous improvement in customer engagement strategies. Qualifications Required Qualifications: - 7+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience - OR bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience - OR master's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience - OR doctorate in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience - OR equivalent experience. - 6+ months experience leading others, formally or informally (e.g., coordinating work of others, providing guidance or mentorship, and contributing to a team’s operating rhythm and outcomes). - 3+ years project/product management or technical lead experience OR 1+ year(s) formal or informal people management experience. - Ability to travel up to 25% to serve business or client needs Preferred Qualifications: - 9+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience - 1+ year(s) people management experience. - 3+ years' experience in business consulting, consultative selling, or customer-facing experience - Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA - 9+ years’ experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives - Strong preference for deep experience in regulated industries (financial services, manufacturing, healthcare & life sciences, public sector) Compensation Range The base salary range for this job is USD $129,680.00 - USD $343,920.00 /Yr. In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive. These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. GitHub values - Customer-obsessed - Ship to learn - Growth mindset - Own the outcome - Better together - Diverse and inclusive Manager fundamentals - Model - Coach - Care Leadership principles - Create clarity - Generate energy - Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. EEO Statement GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Title: Customer Success Manager Location: ANY United States Job Description: Description About LiveU Come and join the world's leading provider of live IP video solutions. LiveU's patented cellular bonding technology is used by the world's top broadcasters (e.g. AP, BBC, CBS, CNN & Sky News) and leading sports organizations (e.g. FIA World Rally Championship, NFL, LaLiga 2|3). LiveU offers a complete range of portable devices for live video coverage together with cloud-based management, production and distribution solutions. LiveU is the pioneer of bonded cellular technology that allows storytellers to share their content with their audiences from wherever and whenever the story is. As the market leader, our customers include nearly all the biggest and best storytellers across news, sports, entertainment and digital, as well as communicators in fields as diverse as Pro-AV markets like Houses of Worship, Public Safety, Education, Non-Profit and Corporate. As the LiveU Customer Success Manager, you will fully develop the relationship with our top Pro-AV market accounts working together with our channel partners. From onboarding, through implementation, continued support, and renewals, you will be responsible for the client life cycle of your book of business. You will help develop and implement a long-term strategic plan for scale clients, ensuring that these clients continue to receive stellar support and attention. Lastly, you will work closely with other teams at LiveU to surface customer feedback and facilitate growth opportunities when relevant. Why you should join us The mission - LiveU democratizes storytelling - we reduce the complexity, the constraints and the cost of remote, video transmission, meaning more people can share their story from more places, more of the time. The technology - LiveU invented the core technology, acting as a true disruptor. Now as the established market leader, LiveU continues to invest in peerless products and innovations that our customers really love. The people - our family are pioneers - they take personal risks, they dare to be different, and they are passionate about what they do. Our people, like our products, are reliable - they pride themselves on meeting expectations, pragmatically pushing forward and collaborating to get good work done. And our people are open - curious about new ways of working, developing, learning and transforming. We are diverse, inclusive and welcoming - honesty and integrity are table stakes. Our people are PROs, fun loving, but professional. If you are a demand generation specialist looking to make a real impact we've saved you a spot, come and join us. Responsibilities: - Renew all the clients in your book of business. - Create and implement a scale client engagement strategy. - Provide sales support with all assigned accounts - Work with the clients to identify and close upselling opportunities. - Partner with other teams at LiveU to surface customer feedback and ensure client satisfaction. - Maintain accurate records of customer interactions and support cases in the CRM system. - Maintain Data Integrity related to the customer contact database - Participate in client meetings and demonstrate product features and capabilities. - Discover and close new business opportunities in the assigned account list - Pipeline health and forecast accuracy Requirements - 4+ years of experience in a client-facing role, managing Pro AV market customers and channel partners - Tech-savvy with strong analytical and technical skills. - Problem-solver, resourceful, and independent. - B2B SaaS background is strongly preferred. - Pro AV experience is preferred. - Superb writing and communication skills. - Bachelor's degree - preferably in a highly quantitative field.

Role Description As a Customer Success Manager (CSM) you will work with our largest customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate. - Own the entire relationship between Rain Instant Pay and our customers by establishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service. - Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. - Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded. - Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments. - Be the customer point of contact and voice for support, queries and functional assistance. - Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts. - Use customer relationships as needed for prospect references. Qualifications - 3+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers. - Strong project management skills and ability to prioritize internal and external requests. - Demonstrated track record of successfully building relationships and problem solving skills. - Proven ability to measure, understand, and communicate business needs and impact to your customers. - Ability to be flexible and adjust to changing priorities or projects as the company scales. - Experience in FinTech is a plus. - Experience using an enterprise CRM (HubSpot, Salesforce, etc.). Benefits - Flexible PTO - Medical, Dental, Vision, Life, Disability coverage - Parental leave - Monthly stipend - Equity options Company Description Rain is the world's first AI Financial Health Platform, serving 3.5 million employees at leading organizations like McDonald's, Marriott, and T-Mobile. Rain works in the background to optimize every employee's financial life to prevent shortfalls and build long-term stability. Backed by top investors including QED and Prosus, Rain has raised $150M in venture funding to fuel our next stage of hyper growth.