Crisp

Are you obsessive about catching what others miss? Do you notice inconsistencies without being told where to look? Do you get satisfaction from identifying errors before they become problems? Final question: when faced with a challenge, do you get excited or run away? If that sounds like you, you may be the perfect fit for our Paid Ads QA role. At Crisp, we're on a mission to help 10,000 law firms each grow their revenue by $10,000,000 over the next 10 years, creating a $10 billion impact in the legal industry. Our Paid Ads team is responsible for executing paid media campaigns that power our law firm clients’ brand awareness and growth across major digital platforms. These campaigns are deployed across hundreds of client accounts and multiple platforms simultaneously. This role exists to ensure those campaigns are executed accurately, consistently, and in alignment with internal standards and client intent. This is a non-client-facing, audit-focused role that requires extreme attention to detail, strong system thinking, and the discipline to identify and document discrepancies with zero tolerance for preventable error. However, it is not a “task-ing” role, or a role where you’ll be constantly told what to do - you’ll be expected to self-sufficiently spot and correct errors, but most importantly, get ahead of them before even happening, including improving existing systems. ** IMPORTANT: TO APPLY ** You will be evaluated and vetted based on your ability to follow instructions: Follow this Willo link (recorded interview platform), and answer the few questions on there, first.Then reply to the ad, stating you’ve completed the Willo, and we will be in touch. Key Responsibilities Include: Campaign Audit & Validation - Audit paid advertising campaigns across Meta, Google Ads, LinkedIn, TikTok, streaming platforms, and others - Verify that the correct creative assets, ad copy, and campaign structures are deployed on the correct client accounts - Ensure campaigns align with intended funnel stages and approved execution parameters Execution Accuracy & Cross-Account Integrity - Identify discrepancies such as: - Incorrect assets deployed to the wrong client - Mismatched ad copy or campaign configurations - Inconsistent implementation across platforms - Ensure campaign execution matches internal direction and client-specific setup Budget & Pacing Verification - Audit campaign budgets to ensure alignment with approved allocations - Identify risks of underdelivery or overspend - Validate that budget adjustments and reallocations are executed correctly Tracking, Links & Technical QA - Verify accuracy and functionality of: - URLs and landing pages - UTM parameters and tracking links - Pixel and tag implementation (where applicable) - Identify gaps in tracking integrity and flag inconsistencies Instruction Fidelity & Change Validation - Compare campaign execution against: - Internal strategy direction - Client Success Manager requests - Campaign updates or pivots - Ensure requested changes are implemented accurately and completely Audit Documentation & Communication - Document audit findings clearly, with supporting context and evidence - Categorize issues based on severity (e.g., minor discrepancy vs. critical error) - Communicate findings in a structured format that enables efficient resolution Audit Operations (Evolving Scope) This role may operate across a range of audit models depending on business needs, including: Audit Cadence: - Pre-launch validation - Post-launch verification - Ongoing daily, weekly, or periodic audits Audit Coverage: - Full account audits - Targeted sampling across accounts Audit Depth: - Surface-level validation (assets, placements, links) - Deeper audits (budget pacing, tracking, structural accuracy) Ownership Scope: - Identifying and flagging discrepancies - Recommending corrective actions - Supporting enforcement of quality standards Our requirements are pretty straightforward. To qualify you must: - Be highly detail-oriented — you catch inconsistencies others miss - Think in structured processes, checklists, and systems - Be proactive in identifying issues and asking clarifying questions - Be comfortable operating with incomplete information and making sound judgments - Have strong written communication skills - Be tech-savvy and able to learn new platforms quickly - Be comfortable working in a fast-paced, high-volume environment Preferred Experience: - Experience auditing or QA-ing digital campaigns (launches, changes, tracking) - Familiarity with UTM structures, tracking links, and link verification - Experience working with dashboards or reporting tools - Experience using project management or task tracking tools (Asana, Monday, etc.) Nice to Have: - Salesforce or CRM familiarity - Experience with Supermetrics or similar data connectors - Familiarity with Google Looker Studio or similar dashboards - Experience documenting processes or building SOPs - Experience in a fast-paced, multi-client environment Platform Exposure (Preferred, Not Required): - Meta Ads Manager - Google Ads - Google Tag Manager (GTM) - TikTok Ads - LinkedIn Ads - TradeDesk Why Our Work Matters: Lawyers go to law school to learn how to practice law, but law school doesn’t teach them how to run a business. In a world where the best cases often go to the best marketers, legal expertise alone isn’t enough. That’s where Crisp comes in. We partner with committed, growth-minded law firms that care deeply about their teams, clients, and communities. Often, it’s a David vs. Goliath scenario, where the most dedicated attorneys lack the resources of their larger competitors. Our work levels the playing field by giving law firms access to world-class marketing execution that helps them stand out, build authority, and grow sustainably. About Crisp: Crisp has been recognized on the Inc. 5000 (Fastest Growing Private Companies in the U.S. – 2024, 2022, 2021, 2020, 2019, 2018, 2017), as well as Atlanta's Top 100 Fastest Growing Private Companies (2025, 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016) and Atlanta's Best Places to Work (2024, 2023, 2022). Crisp (www.crisp.co) is the nation’s fastest-growing law firm growth company. We’ve helped thousands of attorneys — from solo and small firms to large practices — build their brand, differentiate themselves from competitors, attract better cases, and earn millions in new revenue. Crisp has been featured in Forbes, Inc., Avvo, ABA Journal, The Trial Lawyer, Huffington Post, and The Wall Street Journal. OUR BOOK: The Game Changing Attorney (available on Amazon and Barnes & Noble) www.gamechangingattorney.com OUR PODCAST: The Game Changing Attorney Podcast https://crisp.co/podcast/ Why You Should Work Here: - You will work inside a structured, high-performance marketing operation - You will contribute to campaigns running at scale across hundreds of accounts - You will play a direct role in improving execution accuracy and system reliability - You will be trusted to identify and surface critical issues This is not a role for someone looking for easy work or vague expectations. This is a role for someone who takes pride in enforcing standards, identifying errors, and ensuring systems operate correctly. ** IMPORTANT: TO APPLY ** You will be evaluated and vetted based on your ability to follow instructions: Follow this Willo link (recorded interview platform), and answer the few questions on there, first.Then reply to the ad, stating you’ve completed the Willo, and we will be in touch.

• Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices. • Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules and maintainability of the code. • Implement UI development principles to ensure that the product client-side serves at scale. • Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively. • An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

The retail industry is fundamentally changing, and the pace of change is accelerating rapidly. The use of data has moved beyond simply informing and ‘telling yesterday’s news’ to driving actions through agentic AI, predictive analytics and insights. Crisp is on the cutting edge of this transformation, helping its thousands of clients navigate this shift. Do you have what it takes to join us on the journey to transform retail? We are looking for an Enterprise Sales Director to join our fast-growing team. The ideal candidate must have a deep understanding of the CPG and retail market, including how and when to apply different types of data (syndicated, panel, retail POS, eComm, and shopper), a proven track record in selling data and analytics solutions to large CPGs or retailers, and the ability to build and maintain strong executive-level relationships. To be successful you must be proactive, resourceful, and passionate about helping your clients succeed. The Enterprise Sales Director is an individual contributor role and must be skilled at navigating complex sales cycles that span multiple functional stakeholders, often requiring alignment across five or more decision-makers. These stakeholders may include sales, insights, IT, supply chain, and category management teams. Success in this role depends on the ability to orchestrate multi-threaded engagements, understand each stakeholder's priorities, and align Crisp’s solutions to enterprise-level challenges. From lead generation through closing, Enterprise Sales Directors work directly with prospects to solve complex challenges and create business value across multiple functions. Responsibilities: - Effectively manage a named account territory, overseeing all aspects of the sales cycle from outbound lead sourcing to negotiation and contracting to achieve new business sales quotas. - Organize and lead discovery and solution capability overviews with CPG or retail companies, positioning our solution to the individuals needs. - Appropriately leverage subject matter experts for deep-dive demonstrations and technical meetings. - Develop and maintain expert knowledge on the use cases, value, features, benefits, and application of Crisp’s offering. - Understand the competitive landscape within the assigned book of business and properly position Crisp’s offering to meet customer requirements. - Simultaneously manage multiple sales cycles, navigate enterprise opportunities with 5+ stakeholders across cross-functional teams, tailoring messaging and value propositions for diverse roles including Sales, Insights, Category Management, Supply Chain, and IT. - Demonstrate a relentless hunter mentality to drive outbound lead generation within a greenfield territory. - Work both independently and collaboratively in a fast-paced, remote environment. - Deliver outstanding written and verbal communication throughout the sales process. - Share market insights with product and marketing teams to influence roadmap and positioning. - Travel as required to support sales delivery and team success. Requirements: - 7+ years of quota-carrying Enterprise SaaS sales experience, preferably into Consumer Packaged Goods, Retail, or Manufacturing industries. - Demonstrated ability to manage and close complex sales cycles across multiple stakeholders, including both business and technical functions. - Strong understanding of how brands leverage different data sources (e.g., syndicated, POS, panel, shopper, retail portals) for decision-making across functional areas; able to guide prospects on the right data for the right business question. - Understanding of CPG functions such as supply chain, category management, sales, revenue growth management, or insights preferred. - Knowledge of agentic AI, data science, analytics, BI, integration, or big data markets and experience selling into IT is highly valued. - Ability to lead prospects to an understanding of the options or solutions applicable to their situation while demonstrating how features and benefits match their needs. - Demonstrated ability to identify, manage, and close strategic opportunities in a competitive sales environment. - Experience with sales tools such as Salesforce, LinkedIn, Outreach, Slack. - BA/BS degree or equivalent. What Makes a Great Fit at Crisp - Collaboration: You believe the best results come from working together. You share ideas, pitch in, and elevate those around you. - Grit: You’re curious, self-driven, and unafraid to roll up your sleeves. You get the job done even when the path isn’t clear and adapt quickly when things change. - People: You stay close to those we serve. Listening, learning, and building what matters most. - Feedback: You see it as fuel. You give it with care, take it with humility, and use it to level up. - Ingenuity: You solve problems with creativity and speed. You look for ways to streamline, automate, or improve without being asked. We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us – not just to take on a role, but to help shape a company you’re proud to be part of. Compensation for this role is determined based on a variety of factors, including individual qualifications, professional experience, skills, and geographic location. We are committed to fair and competitive pay, and compensation details and expectations will be shared and discussed with candidates as the hiring process progresses. Applicants must be authorized to work for any employer in the U.S. Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.

About the position: This role serves a critical function within our Smart Replenishment team, which combines automation and machine learning to optimize grocery ordering, driving sales growth while reducing food waste. Crisp is seeking a talented Account Coordinator to support the operational backbone of our highest-touch customer relationships. This role is focused on executing the day-to-day tactical work that keeps accounts running smoothly, allowing Account Managers to concentrate on strategic planning, customer growth, and long-term initiatives. As a primary owner of inbound customer communication and core account workflows, the Account Coordinator ensures customer needs are translated into clear, timely, and actionable outcomes. To succeed in this role, you must be highly organized, comfortable with frequent context switching, and able to manage multiple customer needs within short timeframes. The ideal candidate can execute reliably at a tactical level while continuously identifying opportunities to improve workflows and customer experience. As an Account Coordinator at Crisp, you will: - Own day-to-day customer communication by managing the general inbox; executing requests, conducting investigations, and gathering feedback. - Drive core account workflows, create operational tickets, and push issues through to resolution. - Participate in live customer and internal meetings, take detailed notes, and document decisions and action items. - Maintain and update customer-facing materials and internal documentation - Execute basic technical configurations within the Crisp platform and use AI tools to streamline workflows. Signs of a great candidate for the role (required experiences, skills, capabilities, background, etc.) - 2+ years of experience in Account Management, Customer Success or a similar client-facing role. - Strong verbal and written communication skills, with the ability to clearly translate information into action and synthesize complex topics. - Familiarity with common collaboration and productivity tools, including Slack, shared inbox platforms (e.g. Front), Zoom, Notion, Excel, and Jira. - Experience with analytics tools such as Tableau or Power BI. - Proactive mindset with a strong bias toward action and commitment excellence. - Passion for solving business challenges through technology and enthusiasm for contributing to a fast-growing startup environment. What Makes a Great Fit at Crisp: - Collaboration: You believe the best results come from working together. You share ideas, pitch in, and elevate those around you. - Grit: You’re curious, self-driven, and unafraid to roll up your sleeves. You get the job done even when the path isn’t clear and adapt quickly when things change. - People: You stay close to those we serve. Listening, learning, and building what matters most. - Feedback: You see it as fuel. You give it with care, take it with humility, and use it to level up. - Ingenuity: You solve problems with creativity and speed. You look for ways to streamline, automate, or improve without being asked. We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us — not just to take on a role, but to help shape a company you’re proud to be part of. Compensation for this role is determined based on a variety of factors, including individual qualifications, professional experience, skills, and geographic location. We are committed to fair and competitive pay, and compensation details and expectations will be shared and discussed with candidates as the hiring process progresses. Applicants must be authorized to work for any employer in the United States. Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role serves a critical function within our Smart Replenishment team, which combines automation and machine learning to optimize grocery ordering, driving sales growth while reducing food waste. Crisp is seeking a talented Account Coordinator to support the operational backbone of our highest-touch customer relationships. This role is focused on executing the day-to-day tactical work that keeps accounts running smoothly, allowing Account Managers to concentrate on strategic planning, customer growth, and long-term initiatives. As a primary owner of inbound customer communication and core account workflows, the Account Coordinator ensures customer needs are translated into clear, timely, and actionable outcomes. To succeed in this role, you must be highly organized, comfortable with frequent context switching, and able to manage multiple customer needs within short timeframes. The ideal candidate can execute reliably at a tactical level while continuously identifying opportunities to improve workflows and customer experience. As an Account Coordinator at Crisp, you will: - Own day-to-day customer communication by managing the general inbox; executing requests, conducting investigations, and gathering feedback. - Drive core account workflows, create operational tickets, and push issues through to resolution. - Participate in live customer and internal meetings, take detailed notes, and document decisions and action items. - Maintain and update customer-facing materials and internal documentation. - Execute basic technical configurations within the Crisp platform and use AI tools to streamline workflows. Qualifications - 2+ years of experience in Account Management, Customer Success or a similar client-facing role. - Strong verbal and written communication skills, with the ability to clearly translate information into action and synthesize complex topics. - Familiarity with common collaboration and productivity tools, including Slack, shared inbox platforms (e.g. Front), Zoom, Notion, Excel, and Jira. - Experience with analytics tools such as Tableau or Power BI. - Proactive mindset with a strong bias toward action and commitment to excellence. - Passion for solving business challenges through technology and enthusiasm for contributing to a fast-growing startup environment. Requirements - Collaboration: You believe the best results come from working together. You share ideas, pitch in, and elevate those around you. - Grit: You’re curious, self-driven, and unafraid to roll up your sleeves. You get the job done even when the path isn’t clear and adapt quickly when things change. - People: You stay close to those we serve. Listening, learning, and building what matters most. - Feedback: You see it as fuel. You give it with care, take it with humility, and use it to level up. - Ingenuity: You solve problems with creativity and speed. You look for ways to streamline, automate, or improve without being asked. Benefits We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us — not just to take on a role, but to help shape a company you’re proud to be part of. Compensation Compensation for this role is determined based on a variety of factors, including individual qualifications, professional experience, skills, and geographic location. We are committed to fair and competitive pay, and compensation details and expectations will be shared and discussed with candidates as the hiring process progresses. Work Authorization Applicants must be authorized to work for any employer in the United States. Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.

Role Description In this role, you’ll help design and build the systems that power Crisp’s AI-driven retail data platform. Working closely with product, data, and engineering partners, you’ll tackle complex, high-impact problems that turn massive volumes of retail data into actionable insights for brands and retailers. This is a hands-on role where you’ll have real ownership, influence technical direction, and grow alongside a fast-scaling team shaping the future of the global supply chain. Qualifications - Analytical and practical mind. - AI forward problem solver. - Systems-oriented builder. Requirements - Statically typed, modern languages (Kotlin and TypeScript knowledge is not a requirement). - Continuous deployment. - JVM based back-end. - Cloud first. - Micro-services. Benefits - Collaboration: You believe the best results come from working together. - Grit: You’re curious, self-driven, and unafraid to roll up your sleeves. - People: You stay close to those we serve. - Feedback: You see it as fuel. - Ingenuity: You solve problems with creativity and speed. Company Description We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us – not just to take on a role, but to help shape a company you’re proud to be part of.