G-P

• Manage end-to-end international expense management processes. • Review LATAM Country expenses as per the local tax laws and address any employee / customer queries and resolving concerns • Act as the main point of contact for expense inquiries, interacting directly with global customers, employees, and local service providers. • Generate bills for G-P customers based on the submission of invoices. Reviewing of Expenses as per the compliance perspective and issuing the bills in a timely manner as per the policy and respective schedule. • Generate bills for G-P customers for various services such as EOR service, Advisory services, etc. • Other duties as assigned

• Manage day to day activities of multi country payrolls for the EMEA region (Spain, Italy, Germany) including regular and off cycle approvals and issues management. • Participate actively in the completion of global payroll processes and streamline payroll processes to be on one singular platform. • Work closely with the Payroll team, HR, Operations, and Finance to collect and review payroll data inputs for assigned country payrolls. • Compile, Review & reconcile payroll input from G-P internal stakeholders and systems (GPP, Nova 2.0, Workday, ZoHo, ZenDesk, HR/Benefits Teams) & upload payroll inputs to our local service providers per agreed timelines utilizing the global aggregators, PayZaar, ADP Celergo and/or ADP WFN • Monitor and reconcile vendor payroll processing and compliance activities, review outputs for completeness and accuracy. • Report payroll estimates for internal reporting and funding purposes. • Request funding of payroll, payroll taxes and third-party payments as applicable. • Generate bills to our clients using various cost reports, ensuring invoices are processed accurately and in a timely manner • Deliver data/reports to internal teams (HR, Finance, Operations, third parties, statutory) on an accurate and timely basis. • Mentor and train Associate Payroll & Billing Specialists • Provide prioritization of work assignments and support service to employees, customers and internal stakeholders as payroll team escalation point to attend on payroll and billing inquiries. • Communicate regularly with Manager, Senior Manager Global Payroll on internal project status, in country provider service and metrics and opportunities to harmonize payroll processes.

• Lead AI Agent Strategy: Architect and drive the technical evolution of our customer-facing AI agents, ensuring they deliver intuitive, intelligent, and highly reliable interactions. • Innovate with Super Agents: Spearhead the development of "Super Agents"—complex, multi-agent systems capable of reasoning, planning, and executing multi-step tasks across our platform. • Workflow Automation: Design and implement robust frameworks to automate complex business workflows that agents can reliably execute, reducing manual overhead and increasing operational efficiency. • Collaborate: Work closely with product managers, data scientists, and cross-functional engineering teams to translate business needs into scalable agentic solutions. • Technical Leadership: Provide hands-on technical guidance, set best practices for LLM integration, prompt engineering, and agent orchestration, while safeguarding scalability, security, and performance. • Mentorship: Mentor senior engineers on AI/ML best practices, agentic design patterns, and the integration of emerging AI technologies into production systems.

• Play a key role in crafting compelling messaging and strategies to drive business impact for G-P’s global employment platform. • Lead product launches and design marketing strategies that drive feature adoption and engagement. • Initiate product-led growth strategies to promote G-P’s advanced AI capabilities. • Partnering with cross-functional teams across Product Management, Marketing, and Sales to ensure alignment and collaboration.

• Manage the monthly close process for several assigned entities, including standard financial statement reconciliations. • Provide meaningful analysis for subsidiary and corporate-level financial statements. • Review payroll changes collated by our financial operations team across multiple entities. • Support the Finance team on numerous projects, including the enhancements of our ERP system and the rollout of any new service lines. • Identify opportunities for process improvements and implement changes to increase efficiency, streamline workflows and controls, and continually identify opportunities for automation. • Maintain a comprehensive overview and record of accounting differences between US GAAP corporate reporting and local statutory accounting requirements. • Assist in the preparation of US GAAP and statutory financial reports, tracking and documenting bridging adjustments in collaboration with local service providers. • Assist in the preparation of statutory financial reports, tax and other compliance filings required in collaboration with local service providers. • Assist other members of the Finance team on financial statement audits, providing clear reconciliation schedules from US GAAP trial balances to audited local statutory books. • Manage monthly intercompany accounting processes, ensuring cross-border transactions, recharges, and balances align perfectly across assigned international entities. • Perform routine intercompany balance sheet reconciliations, identifying variances and collaborating with global finance peers to resolve discrepancies prior to ledger closure.

• Prospect for potential new customers in an exclusively outbound sales motion. • Identify and target potential customers through online channels, including social media, email, and other digital platforms. • Develop and implement effective digital sales strategies to meet and exceed sales targets. • Conduct virtual sales presentations and demonstrations to showcase our products and services. • Build and maintain strong relationships with clients, providing exceptional customer service and support. • Track and analyze sales data to identify trends and opportunities for improvement. • Collaborate with marketing, product development, and other cross functional teams to enhance the overall customer experience. • Stay up to date with industry trends and emerging technologies to provide informed recommendations to clients. • Manage customer inquiries and resolve any issues in a timely and professional manner. • Maintain accurate records of sales activities and customer interactions in the CRM system.

• building and developing a team of Customer Success Managers across the APAC region • driving customer growth, expansion, upsell, cross-sell, renewals, retention, adoption, and long-term account health across a portfolio of strategic customers • ensuring the team builds trusted executive relationships, delivers measurable customer value, and uncovers and owns large opportunities within existing accounts • working closely with Sales, Product, Support, and senior leadership to align customer needs with business priorities • strengthening strategic account management practices • ensuring a consistent, high-impact customer success experience across the region

• Serve as the primary administrator and architect of the financial modeling environment. • Responsible for the health, accuracy, and evolution of Adaptive instances. • Partner with Finance and Technology to ensure budgeting, forecasting, and reporting tools are optimized. • Oversee inbound data integration pipelines between Adaptive and Workday. • Design and maintain sheets, reports and dashboards for executive leadership.

• Support Level 1 IT/HR Helpdesk with experience in troubleshooting basic queries. Act as Subject Matter Expert for the day-to-day operations. • Excellent knowledge in Zoho Absence Management / Zendesk or Service Now IT Ticket Triaging • Understanding of employee life cycle processes such as data management, time and expense management, transfers, change requests, employment certification. • Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc. • Benefits administration on behalf of customers & professionals • Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication) • Communicate and liaise with G-P partners/vendors, including insurance vendors, local service providers, pension providers. • Coordinate with internal Centers of Excellence including IT, Finance, Payroll, Billing, Customer Success Manager, and Sales Support. • Coordinate with external stakeholders including Regional local service provider (LSP) and Local Payroll provider (LPP). • Assist with payroll preparation by providing relevant data, like absences, bonus and leaves. • Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals. • Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date. • Support with company-wide initiatives and projects • Maintain, manage and regularly audit all electronic personnel files. • Support with review and renewal of company policies, and compliance • Assist with investigations in response to professional complaints.

• Support key employee life cycle processes such as new professionals, data management, absence managements, transfers, leavers • Preparing global HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, resignation letters • Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc. • Benefits administration on behalf of customers & professionals • Assisting with payroll preparation by providing relevant data, like absences, bonus and leaves • Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals • Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date • Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication) • Support with review and renewal of company policies, and legal compliance • Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, pension providers • First point of contact for employees on any HR related inquiries