G-P

• Support key employee life cycle processes such as new professionals, data management, absence management, transfers, leavers • Preparing global HR documentation, i.e. employment contracts, HR policies, country-specific onboarding guides • Organize and maintain employee records via our proprietary Platform • Benefits administration on behalf of customers & professionals • Assisting with payroll preparation by providing relevant data • Carry out audits and checks on data changes • Participation in the continuous improvement of HR processes • Communicate both verbally and in written form with professionals and our customers to explain and resolve queries • Support with review and renewal of company policies, and legal compliance • Communicate and liaise with GP partners/vendors • First point of contact for employees on any HR related inquiries

Role Description As a Sr. HR Associate, Shared Service Centre in a fast-growing company, you will have responsibility for supporting professionals we engage on behalf of our clients throughout the region and assisting in the administration of the back-end HR Hire to Retire Processes that support the infrastructure of our international entities. We are looking for someone with experience throughout EMEA or/& APAC or/& Americas region. - Support key employee life cycle processes. - Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc. - Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals. - Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date. - Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication). - Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, pension providers. Qualifications - 2-4 years of HR operations experience. - Proficient in both written and verbal English. - Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies. - Strong administration background. - Literacy with MS Office. - Shared Services experience supporting Americas region. - Proven work experience in similar human resources positions. - Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds. - Ability to work in a dynamic, rapidly changing environment. Requirements - Spanish language, not mandatory but will be a plus. - General Knowledge of LATAM/America labor registration (Colombia, Mexico and Brazil is preferred). - Technology & Systems Expertise: Case Management, HR/Payroll and Ticketing Tools. - Multi-Country & Compliance Knowledge. - 2+ years of experience working specifically within an HR Shared Services Center (HRSSC), Global Business Services (GBS), or a centralized call center environment. - Experience coordinating with third-party vendors for background checks, payroll processing, or health insurance enrollment. - A "right first time" approach to handling sensitive data entry (such as salary adjustments or contract amendments) where minor typos have large consequences. Benefits - Generous paid parental leave. - Flexible time off. - Spending accounts. - Medical insurance. - Dental insurance. - Vision insurance. - Sabbatical after 5 years. - Additional compensation for Full-Time Regular Employees based on qualifications, experience, education, and geographic location.

• Prospect and identify potential clients by researching and qualifying leads through various channels, including cold calling, email campaigns, social media, and other sales tactics. • Conduct outbound calls and engage in proactive outreach to educate prospects about our Employer of Record services, identify their needs, and schedule meetings or demos for the sales team. • Qualify leads and gather key information to assess their potential as prospective clients. • Collaborate closely with the sales team to develop and implement effective strategies for lead generation and pipeline development. • Maintain accurate and up-to-date records of all activities, interactions, and prospecting details in the CRM system. • Collaborate with marketing to provide feedback on campaigns and identify opportunities for improvement. • Keep up to date with industry trends, competitors, and market conditions to effectively position our EOR services and differentiate our offerings. • Actively participate in team meetings, share insights, and contribute ideas to enhance sales and lead generation processes. • Meet or exceed monthly targets for qualified leads, meetings scheduled, and revenue generated.

• Prospect and identify potential clients through various channels • Conduct outbound calls and engage in proactive outreach • Qualify leads and gather key information • Collaborate with sales team for effective strategies • Maintain accurate records in the CRM system • Collaborate with marketing for campaign feedback • Keep up to date with industry trends • Actively participate in team meetings • Meet or exceed monthly targets for qualified leads

• Manage the smooth transition from sales to customer success or growth teams • Conduct comprehensive demos and lead customer orientation calls • Review and validate sales forecasts • Confirm or adjust customer segmentation and ensure correct assignment to Customer Success Managers (CSMs) • Regularly audit customer progress through the adoption process • Ensure smooth handover of accounts to the CSM • Collaborate closely with CSMs to align on customer goals • Document customer health, usage, and feedback

• Manage onboarding, employee lifecycle events, and terminations across Turkey and MEA markets. • Support clients and employees with HR operations, payroll, benefits, compliance, and workforce-related queries across the MEA region. • Act as the primary SME for Turkish labor laws, employment regulations, payroll practices, with working knowledge of other MEA countries. • Provide HR operational support across Middle East and Africa countries, adapting to evolving business and market needs. • Manage sensitive employee relations matters, investigations, and terminations across Turkey and MEA markets. • Review employment contracts, amendments, and compliance documentation across regional markets. • Support work permits, visa processes, mobility cases, and immigration documentation across the MEA region. • Coordinate with payroll providers, legal advisors, immigration vendors, and external partners across multiple countries. • Support PIPs, promotions, salary changes, and compensation-related processes across the region. • Support operational continuity during workforce transitions, market shifts, and organizational changes. • Document operational processes and support effective knowledge transfer across the team. • Drive automation, process improvement, and AI adoption initiatives within HR Operations. • Support global HR projects, standardization efforts, and continuous improvement initiatives.

• Define and lead global acquisition strategy across PPC, paid social, content syndication, webinars, and chat • Own channel-level funnel targets for Direct Acquisition sales motion. Develop quarterly plans to achieve growth goals • Monitor end-to-end funnel performance across acquisition channels. Identify funnel leaks and conversion gaps • Own relationship with paid media agencies and external vendors. Set performance targets, oversee budget allocation, monitor execution quality, and drive continuous efficiency improvements • Continuously analyze performance data, run structured tests, and identify opportunities to improve efficiency, conversion rates, and pipeline contribution across channels

• Manage onboarding, employee lifecycle events, and terminations across Turkey and MEA markets. • Support clients and employees with HR operations, payroll, benefits, compliance, and workforce-related queries across the MEA region. • Act as the primary SME for Turkish labor laws, employment regulations, payroll practices, with working knowledge of other MEA countries. • Provide HR operational support across Middle East and Africa countries, adapting to evolving business and market needs. • Manage sensitive employee relations matters, investigations, and terminations across Turkey and MEA markets. • Review employment contracts, amendments, and compliance documentation across regional markets. • Support work permits, visa processes, mobility cases, and immigration documentation across the MEA region. • Coordinate with payroll providers, legal advisors, immigration vendors, and external partners across multiple countries. • Support PIPs, promotions, salary changes, and compensation-related processes across the region. • Support operational continuity during workforce transitions, market shifts, and organizational changes. • Document operational processes and support effective knowledge transfer across the team. • Drive automation, process improvement, and AI adoption initiatives within HR Operations. • Support global HR projects, standardization efforts, and continuous improvement initiatives.

• Build and leverage a robust network within our partners to drive consistent, high-quality lead flow. • Serve as the subject matter expert for international expansion and global hiring support within your assigned region. • Nurture relationships with partner leadership and influencers to secure executive buy-in and high-value referrals. • Deliver high-energy training (in-person and virtual) to sales teams to articulate the G-P value proposition and identify client pain points. • Bridge partner-referred leads to the G-P Co-Sell team(s), ensuring transparent tracking and facilitating reciprocal opportunities.

• Build and leverage a robust network within our partners to drive consistent, high-quality lead flow. • Serve as the subject matter expert for international expansion and global hiring support within your assigned region. • Nurture relationships with partner leadership and influencers to secure executive buy-in and high-value referrals. • Deliver high-energy training (in-person and virtual) to sales teams to articulate the G-P value proposition and identify client pain points. • Bridge partner-referred leads to the G-P sales teams, ensuring transparent tracking and facilitating reciprocal opportunities.