• Provide technical support and implementation services for Tru-D customers. • Acts as the primary contact after the point of sale to new and existing Tru-D customers. • Drives the customer’s disinfection program success and builds relationships with Tru-D operators and managers. • Identify, manage, mitigate and escalate service issues. • Execute repairs, troubleshooting and upgrades. • Perform annual preventative maintenance service calls. • Provide training to new and existing accounts on Tru-D device operation and use of accompanying software. • Monitor client performance with the use of internal Tru-D software tools and dashboards. • Support quality investigations to determine root cause and supply solutions.

• Provide services and support as a Professional, Technical and Administrative Support Services (PTASS) • SharePoint Specialist - Standard in the Defense and Security Industry Sector focusing on Human Capital Solutions • Requires experience developing and managing Sites, Pages, Lists, Libraries, Content, Forms, Workflows, Custom Applications • Collaborate with Defense and Security Sector Clients such as Drug Enforcement Administration (DEA)

• Be the first line of contact when customers, clients, and partners call or e-mail with inquiries • List, understand, and act in response to needs • Maintain records of customer communications • Provide effective and efficient assistance of customer facing applications, reports, and services • Support CAMP’s Business interactions, setup, user access, data processing and if needed connect to proper Aircraft Analysts • Maintain high standards of telephone and e-mail etiquette and promptness

• Represent FlightBridge in a positive and professional manner. • Maintain excellent relationships with FlightBridge customers and vendors. • Answer FlightBridge support calls, emails and website inquiries. • Manage airline ticketing issues, booking changes and refunds directly in Sabre GDS, ensuring timely resolution of errors and compliance with policies. • Coordinate with airlines, vendors, and customers to address credit card declines, voids, and ticketing exceptions, ensuring smooth transactions. • Effectively and quickly analyze and resolve customer-reported issues, whether technical or non-technical in nature. • Follow the issue through successful resolution. • Escalate issues to the technical support and software engineering teams as needed. • Maintain expert working knowledge of FlightBridge technology and how our customers use the system in various operational situations. • Assist the account management team with new customer onboarding, including systems integration tasks, new user setup, data import, account settings and preferences configuration. • Tasks must be performed while adhering to service level agreements and delivery times set by the account manager. • Work directly with software partners to help jointly resolve issues between integrated systems. • Work with vendors to resolve booking, fulfillment and billing concerns. • Thoroughly understand customer issues; resolve "tier one" issues; provide solutions and address concerns. • Communicate customer requests to team and record and route issues to appropriate individuals via assigned tickets. • Develop templates and scripts for common problems and requests. • Perform quality assurance and software testing for code fixes and enhancements linked to customer reported issues and requests. • Document account activity accurately and consistently in the CRM tool.