Role Description The Premium Billing Treasury Analyst is responsible for executing payment processing, reconciliation, and treasury-related functions within Premium Billing operations. This role ensures that funds received from clients are accurately and timely transmitted to carriers while maintaining precise financial records. The Premium Billing Treasury Analyst works closely with clients, carriers, and internal teams to reconcile payments, resolve discrepancies, and support overall billing and treasury operations. This role plays a key part in ensuring accuracy, compliance, and efficiency across the premium billing payment lifecycle. Key Responsibilities - Payment Processing & Treasury Execution - Audit and prepare weekly payments received and create NACHA files for carrier payments. - Prepare debit files for Premium Billing and Boost clients, including applicable fees. - Process wire transfers, check requests, and vendor payments in accordance with payment schedules. - Prepare and execute carrier payments based on coverage schedules and billing timelines. - Reconciliation & Financial Accuracy - Reconcile incoming client payments with outgoing carrier payments to ensure alignment and accuracy. - Perform daily quality control of customer payments and investigate discrepancies. - Track and manage payment activity, including splitting out mixed payments and required allocations. - Maintain accurate payment logs and reporting records. - Issue Resolution & Client/Carrier Support - Research and resolve payment discrepancies, including collaborating with clients and carriers. - Communicate payment issues and discrepancies to appropriate internal teams for resolution. - Respond to inquiries from clients, carriers, and internal stakeholders related to payment activity. - Monitor Treasury-related inbox and ensure timely responses to requests. - Cross-Functional Collaboration - Partner with Premium Billing, Customer Success, and Accounting teams to support billing and payment operations. - Coordinate with internal stakeholders to ensure consistency between billing data and payment execution. - Support client onboarding and implementation activities related to billing and payment setup. - Operational Support & Continuous Improvement - Support continuous improvement efforts to enhance efficiency of treasury and billing operations. - Identify opportunities to improve workflows, tracking, and automation of payment processes. - Contribute to maintaining consistency, accuracy, and process adherence across treasury functions. - Documentation & Governance - Maintain accurate documentation of payment processes, reconciliations, and discrepancy resolutions. - Ensure compliance with internal controls, financial processes, and operational procedures. - Track and document all payment activity in accordance with established standards. - Additional Responsibilities - Assist with other duties and projects as required, including billing and treasury process enhancements. - Participate in open enrollment and high-volume billing cycles as needed. - Perform additional duties as assigned by management. - AI-Enabled Support & Continuous Improvement - Use AI-enabled tools to analyze payment trends, discrepancies, and reconciliation patterns to improve accuracy and efficiency. - Apply AI assistance to support documentation, reporting, and issue research. - Identify opportunities to improve treasury workflows through automation and tooling. - Contribute to continuous improvement of billing, payment, and reconciliation processes. Qualifications - 1–3+ years of experience in treasury, accounting, billing, or financial operations. - Experience in premium billing, benefits administration, or payment processing preferred. - Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience). Requirements - Strong attention to detail and financial accuracy. - Strong analytical and reconciliation skills. - Ability to manage multiple priorities and meet deadlines. - Strong problem-solving skills. - Excellent communication and collaboration skills. - Experience in a customer service setting. - Proficiency in Microsoft Office, especially Excel. - Ability to work independently and as part of a team. Benefits - Comprehensive health coverage with multiple medical plan options - all covering 100% of in-network preventive care. - Employer-funded Health Savings Account (HSA) - up to $1,000 annually for family coverage. - Dental & Vision plans with 100% coverage for routine dental care and $250 vision frame allowance, plus employee-only vision premiums at $0. - 401(k) with immediate vesting and a 50% company match up to 6% of contributions. - Generous paid parental leave, adoption assistance, and fertility benefits. - Flexible PTO, paid holidays, a strong culture of work-life balance and Flex Fridays in the summer. - Mental health & wellbeing support, including Employee Assistance Program (EAP), movement and wellness resources. - Rewards and recognition programs that celebrate employees through peer recognition, awards, and quarterly recognition initiatives.

• Analyze and evaluate anomalous network and system events in a 24x7x365 Security Operation Center (SOC) • Collaborate with MDR Analysts to research and investigate emerging cyber security threats • Develop Incident analysis reports and work across business units and customers to bring issues to a close • Help design and build operational processes and procedures to improve overall SOC efficiency • Provide actionable threat and vulnerability analysis based on security events for many independent customer environments • Build test lab environments to research emerging techniques

• Build, configure, and maintain Epic Patient Access applications, including Epic Cadence and Epic Prelude • Support and optimize referral workflows, ensuring accurate routing, processing, and follow-up • Maintain and enhance scheduling build including visit types, decision trees, and scheduling rules • Support and troubleshoot patient engagement workflows within Epic MyChart • Resolve Help Desk tickets related to Cadence, Prelude, MyChart, and referral workflows in accordance with SLAs • Support Real-Time Eligibility (RTE) processes and ensure accurate insurance verification • Partner with Patient Access, Revenue Cycle, and clinical operations teams to improve workflows and user experience • Participate in system testing, validation, and implementation of enhancements and upgrades • Analyze access-related issues and recommend system or workflow improvements

Role Description This is your opportunity to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Senior Analyst Capacity Planning and Forecasting, you hold primary accountability for the headcount and hiring strategies that power Hilton Reservation and Customer Care contact centers globally. Unlike a traditional analyst role, you will focus on strategically balancing exceptional guest experiences, service level performance, and global cost optimization. You will use advanced business intelligence and predictive modeling to mitigate operational risk and lead long-term planning decisions. Reporting to the Senior Manager of Forecasting, Planning and Analytics, you serve as the strategic consultant to our Partner Managers and external service providers. You lead the roadmap that brings global hiring decisions to life, distilling complex data into executive-level insights and owning global initiatives from concept through delivery. What you'll do during a typical day: - Lead recurring Workforce Management calls with external partners to synchronize on contact volume trends, performance gaps, and execution of staffing strategies. - Build optimized headcount and hiring plans by managing customer experience, service levels, and global cost efficiencies. - Be the primary contact for communicating hiring plan adjustments and staffing changes to Partner Managers to ensure seamless contact center coverage. - Maintain advanced staffing models using Python to create predictive targets for headcount and hiring needs. - Analyze contact flows and track staffing accuracy to measure operational efficiency across internal and external partner teams. - Use tools like MicroStrategy, Alteryx, and Power BI to query the Enterprise Data Warehouse and build automated reports to identify trends and discover root causes of results. - Translate complex forecast and capacity outputs into clear, data-driven operational guidance for business owners. How you'll collaborate with others: - Engage with Partner Managers and external vendors to align on headcount requirements and contact volume support. - Translate staffing model outputs and operational variances into clear, actionable executive summaries for global leadership. - Collaborate with Workforce Management, Operations, and Engineering teams to operationalize hiring plans. - Work across teams and functions, embracing diverse perspectives to arrive at solutions to staff and support our customers. Projects you'll take ownership of: - Lead the development of staffing and hiring plans for assigned global business units. - Design complex hiring scenarios tied to growth, seasonality, and shifting operational needs. - Oversee the communication and reporting workflows that bridge internal planning with external partner performance. - Challenge the status quo by mastering new tools or languages to improve the capacity toolkit. Qualifications - Two (2) years of experience in Capacity Planning or Modeling in a contact center environment. - One (1) year of experience in Quantitative and Qualitative analysis including the use of statistical and predictive models. - High level of proficiency in SQL-based BI tools (e.g., MicroStrategy, Alteryx, or Power BI). - Working knowledge of Python, including the skill to read, understand, and modify existing scripts. - Expertise in communicating analytical findings to important partners and executives. Requirements - Bachelor's Degree in a related quantitative field (Mathematics, Statistics, Computer Science) or equivalent specialized experience. - Experience managing projects and timelines, working directly with partners. - Experience using programming languages to build scripts such as R. - Knowledge of database architecture and data modeling principles and techniques. Benefits - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program. - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP). - Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. - Financial security for your future – Our retirement plans make it easier to save for what's next.