• Du wirst Expert:in für unsere Software und unterstützt Zahnarztpraxen bei allen Fragen – insbesondere rund um externe Abrechnung und ZMV-Themen. • Du begleitest Praxen durch das gesamte Onboarding: von der ersten Einführung über praxisnahe Schulungen bis hin zur sicheren Anwendung im Alltag. • Du coachst Praxisteams aktiv, stärkst ihre digitale Kompetenz und hilfst ihnen, Prozesse effizienter zu gestalten. • Du analysierst technische und prozessuale Herausforderungen, dokumentierst sie und kommunizierst klar, strukturiert und verständlich. • Du sammelst systematisch Nutzerfeedback und leitest daraus konkrete Verbesserungsbedarfe für unser Produktteam ab.

• Oversee and project manage the district onboarding process. • Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support. • Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders. • Create an internal and external project plan that aligns to customer goals. • Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones. • Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed. • Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo. • Work with the broader Customer Success team to continuously build and iterate on efficient systems and processes.

• Overseeing smooth integration of new drivers and vehicles into a regional fleet operation • Ensuring proper training, compliance with company policies • Managing onboarding processes across multiple locations with a specific region • Delivering on-site training and technical guidance on operation, mechanical features, and troubleshooting of Blue Bird products • Managing onboarding logistics and troubleshooting technical problems • Conducting technical trainings and monitoring onboarding progress • Validating product complaints and ensuring compliance • Collaborating with stakeholders to assess effectiveness of onboarding program • Primary point of customer service for fleet partners, providing updates and addressing concerns • Updating technical documentation as needed • Providing technical input for publication & training updates

Monitor and respond to EDI requests, liaise between account management and partners to ensure proper policy setup, participate in pre- and post-sales calls advising on onboarding compatibility, and provide ongoing file support and troubleshooting.