Job Overview We are seeking a dedicated and customer-focused Customer Support Specialist to join our team. In this role, you will be responsible for assisting customers by providing product and service information, resolving issues, and ensuring a positive customer experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a passion for helping customers. Key Responsibilities Respond to customer inquiries via phone, email, live chat, or social media. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and issues in a timely and professional manner. Escalate complex problems to the appropriate department when necessary. Maintain detailed records of customer interactions and transactions. Follow up with customers to ensure their issues are fully resolved. Collaborate with internal teams such as sales, technical support, and operations. Identify common customer issues and suggest improvements to products or services. Maintain a high level of professionalism and empathy during all interactions. Meet customer satisfaction and service performance targets. $75,000 - $95,000 a year Required Qualifications Bachelor’s degree or equivalent work experience. 1–3 years of experience in customer service or customer support roles. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Ability to handle multiple tasks and prioritize effectively. Basic computer skills and familiarity with CRM systems. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Preferred Skills Experience using customer support tools such as Zendesk, Freshdesk, Intercom, or Salesforce Service Cloud. Multilingual communication skills. Experience in call center or online customer service environments. Ability to analyze customer feedback and suggest improvements. Benefits and Perks Competitive salary package. Health insurance and medical benefits. Paid time off and holidays. Professional development and training opportunities. Career growth opportunities within the company. Friendly and collaborative work environment. Performance bonuses or incentives.

• Responds to customer inquiries promptly, patiently and in a clear, friendly, and thoughtful manner. • Handles inbound support across multiple channels, including phone, email, and chat, including real-time customer interactions. • Demonstrates proficiency in brand voice, product knowledge, and common issues. • Uses product knowledge, critical thinking skills to research and troubleshoot customer issues effectively. • Comfortable working with multiple web apps to enter, pull, and assess customer information as well as communicate to customers via voice mail, email, online chat or in-person communication. • Demonstrated ability to work as an effective team member and comfortable working autonomously in an ambiguous, fast paced work environment. • Consistently exhibit excellent written and verbal communication skills with customer and internal team members including a clear, professional, and easy-to-understand speaking voice. • Maintain excellent attention to detail when following and helping to maintain customer support documentation and procedures. • Assist with outbound customer outreach and special projects as needed. • Resolves high-volume requests with speed and accuracy. • Contributes to improving support efficiency by identifying common issues, suggesting updates, and helping maintain accurate knowledge base content.

Role Description Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base documents for beneficiaries having problems with DMDC services. Ability to work eight (8) hour shift of 11:30 am until 8:00pm, Monday through Friday. - Responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DMDC and InspiriTec. - Requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures. - Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. - Must be able to determine the customer’s desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer’s inquiry. - Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. - Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server. - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. - Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family. - Must be able to research, identify and explain problems and resolutions in a minimum amount of time. - Other tasks performed as required. Qualifications - Customer Focus - Customer Service - Data Entry Skills - Listening - Phone Skills - Verbal Communication - Building Relationships - People Skills - Interpersonal Savvy - Problem Solving - Multi-tasking - High School Diploma - RAPIDS Certified (Certification occurs as part of the on-board training) - Security Requirement: Public Trust/NA CLC Requirements - Must have a high school diploma or GED. - Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). - The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship. Company Description

• As a Sales Support Representative Manager in HUB, who's eager to be part of a stellar team and is comfortable moving fast and delivering results in a fluid environment with multiple competing demands.