• Supporting day-to-day operational activities • Monitoring queues, schedules, and work items • Assisting with operational reporting and data collection • Escalating service issues to supervisors

• Serve as the primary point of contact for customers, addressing sales, billing, and troubleshooting inquiries with professionalism and empathy. • Identify, investigate, and resolve customer concerns efficiently, striving for first-contact resolution. • Troubleshoot technical issues related to Wi-Fi, Ethernet, and DOCSIS connections, guiding customers through resolution steps. • Process billing inquiries, payments, account adjustments, and service modifications accurately. • Assist customers with sales inquiries by providing product recommendations and service options suited to their needs. • Manage customer communications across multiple channels, including phone, chat, email, and text. • Accurately document all interactions, issues, and resolutions in company systems with clear and concise notes. • Collaborate with internal departments to escalate and resolve complex issues. • Maintain up-to-date knowledge of company products, services, policies, and industry trends. • Demonstrate professionalism, patience, and empathy in every customer interaction. • Support team members with questions or escalations as needed to ensure collective success. • Perform additional duties as assigned to support business operations.

• Serve as the essential link between clients and the gaming community. • Investigate and deliver prompt, quality responses to players' questions. • Provide valuable feedback to developers. • Participate in valuable training sessions to enhance skills and knowledge. • Manage time effectively to meet players' needs. • Assist internal teams with project-related requests. • Deliver excellent customer support to players. • Maintain accurate and detailed reports to keep processes streamlined.

• Ensure compliance by reporting suspicious activity to the appropriate FIUs and implementing country-specific financial crime reporting requirements. • Establish clear procedures and continuously improve reporting processes through gap analysis and automation to enhance scalability, accuracy, and regulatory alignment. • Monitor reporting performance using analytics tools like Retool, Looker, and GSheets, while managing all open CAP items within required deadlines.