The core behind care.™
Customer Service Representative – Part Time
Location
Texas
Posted
3 days ago
Salary
$17 / hour
Seniority
Mid Level
Job Description
Customer Service Representative – Part Time
GetixHealth
• Ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. • Assist patients with billing inquiries, payments, payment plans, claims, benefits, and coverage. • Respond to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. • Gather information, perform research, and resolve customer inquiries. • Communicate appropriate options for resolution in a timely manner. • Inform customers/patients about services available and assess their needs. • Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required. • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.
Job Requirements
- High school diploma or college degree from an accredited college or university.
- Spanish fluency preferable.
- Two to five years industry experience in medical revenue cycle management is preferred.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail.
- Good attendance record.
- Proven ability to work collaboratively in a team environment.
- Demonstrated ability to perform work in alignment with company mission and values.
- Proven PC proficiency in MS Office Suite Applications.
Benefits
- Eligible for a quarterly bonus
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