Gatekeeper

• Own HubSpot as the operational backbone of marketing, including properties, lifecycle stages, workflows, lead scoring, routing, consent management, and documentation. • Develop and maintain marketing automation, segmentation, and campaign orchestration to support pipeline growth. • Ensure database health through ongoing deduplication, data normalisation, suppression management, and compliance with GDPR. • Maintain accurate lifecycle definitions, routing logic, and pipeline structures to ensure reporting and forecasting integrity. • Plan, build, launch, and optimise paid campaigns across platforms including LinkedIn Ads, Google Ads, Meta, YouTube pre-roll, and geo-targeted campaigns. • Monitor campaign performance and reconcile advertising spend with pipeline contribution and revenue outcomes. • Continuously test creative, messaging, audiences, and targeting strategies to improve conversion rates and reduce CAC. • Experiment with emerging advertising formats including LLM-driven or contextual placements as they evolve. • Own the operational health of the website including structure, metadata, crawlability, schema markup, redirects, and performance. • Manage GTM implementation, GA4 configuration, conversion tracking, and event instrumentation. • Ensure the website is optimised for both human buyers and AI-driven discovery through structured data and machine-readable content. • Build and deploy landing pages, nurture journeys, and AI-assisted email campaigns aligned to target personas and buying stages. • Manage email marketing execution including segmentation, deliverability optimisation, and campaign reporting. • Run A/B testing across landing pages, CTAs, subject lines, forms, and lead capture flows to continuously improve conversion. • Leverage AI tools for audience research, campaign ideation, and performance analysis. • Build and maintain dashboards to track funnel performance, campaign contribution, and conversion efficiency. • Continuously evaluate new AI tools and automation opportunities to improve campaign performance and operational efficiency.

Role Description The Growth Operations Lead sits at the centre of Gatekeeper’s demand generation engine, owning campaign execution, marketing operations, and website performance. This is a highly hands-on role focused on building, launching, and optimising campaigns while ensuring our marketing infrastructure — particularly HubSpot — is structured, automated, and operating effectively. Working closely with the Head of Growth, RevOps, Product, and the wider Marketing team, you will ensure every lead is accurately captured, scored, routed, and tracked throughout the funnel. This role requires an AI-first mindset, where automation, tooling, and data-driven experimentation are prioritised to maximise efficiency and performance. Your success will ultimately be measured by your contribution to qualified pipeline generation, funnel efficiency, and the accuracy of marketing data and attribution. Key Responsibilities - Marketing Operations & HubSpot Management - Own HubSpot as the operational backbone of marketing, including properties, lifecycle stages, workflows, lead scoring, routing, consent management, and documentation. - Develop and maintain marketing automation, segmentation, and campaign orchestration to support pipeline growth. - Ensure database health through ongoing deduplication, data normalisation, suppression management, and compliance with GDPR. - Maintain accurate lifecycle definitions, routing logic, and pipeline structures to ensure reporting and forecasting integrity. - Paid Media & Campaign Execution - Plan, build, launch, and optimise paid campaigns across platforms including LinkedIn Ads, Google Ads, Meta, YouTube pre-roll, and geo-targeted campaigns. - Monitor campaign performance and reconcile advertising spend with pipeline contribution and revenue outcomes. - Continuously test creative, messaging, audiences, and targeting strategies to improve conversion rates and reduce CAC. - Experiment with emerging advertising formats including LLM-driven or contextual placements as they evolve. - Website Performance & Technical Marketing - Own the operational health of the website including structure, metadata, crawlability, schema markup, redirects, and performance. - Manage GTM implementation, GA4 configuration, conversion tracking, and event instrumentation. - Ensure the website is optimised for both human buyers and AI-driven discovery through structured data and machine-readable content. - Campaign Deployment & Email Marketing - Build and deploy landing pages, nurture journeys, and AI-assisted email campaigns aligned to target personas and buying stages. - Manage email marketing execution including segmentation, deliverability optimisation, and campaign reporting. - Run A/B testing across landing pages, CTAs, subject lines, forms, and lead capture flows to continuously improve conversion. - Experimentation, Reporting & AI Enablement - Leverage AI tools for audience research, campaign ideation, and performance analysis. - Build and maintain dashboards to track funnel performance, campaign contribution, and conversion efficiency. - Continuously evaluate new AI tools and automation opportunities to improve campaign performance and operational efficiency. Qualifications - Hands-on experience managing paid media campaigns across LinkedIn Ads, Google Ads, YouTube, and Meta. - Strong experience owning and administering HubSpot including objects, lifecycle stages, lead scoring, workflows, routing logic, and consent management. - Experience building and optimising landing pages, running email marketing campaigns, and executing A/B testing to improve conversion rates. - Solid understanding of website technical fundamentals including GTM, GA4, metadata, schema markup, crawlability, and redirects. - Strong analytical skills with the ability to measure funnel performance, identify conversion issues, and build performance dashboards. - An AI-first mindset, with experience leveraging tools and automation to accelerate execution and improve marketing performance. Personal Attributes - Curious and analytical, with a habit of digging into data to uncover insights. - Self-motivated with a strong sense of ownership and the ability to manage work independently. - Experiment-driven and comfortable testing new ideas quickly and learning from results. - Collaborative and able to build strong relationships across Marketing, Product, Sales, Customer Success, and RevOps. - Comfortable working in a fast-paced, high-growth SaaS environment. Nice to Have - Experience with enrichment or personalisation tooling such as Clay or similar account intelligence platforms. - Familiarity with how AI agents and LLMs consume web content and the role of structured data in discoverability. - Experience working in B2B SaaS targeting mid-market or enterprise buyers. Benefits - 100% remote working: no offices and no commute. - Generous paid vacation allowance. - Comprehensive benefits package including: - Private Medical & Dental cover. - GRSP matching (Canada) / Pension contributions (UK). - Employee Assistance Program. - Learning & Development opportunities for lifelong learners. - Technology: we provide everything you need to do your best work. - Gatekeeper for Good: Match funding to support non-profit organisations in your local community. - Gatekeeper retreats. Company Description Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds. We live by our company vision and values. If these resonate with you, we would love to hear from you. Apply now to join Gatekeeper on our exciting journey of growth and innovation.

• Use our playbook and your incredible communication skills to build brand new relationships between Gatekeeper and potential clients • Drive business through outbound prospecting via cold calling, email and social selling • Continuously test and improve our go-to-market messaging and targeting • Take part in special projects: laying the groundwork for the outbound function and taking on new projects to prepare you for career growth at Gatekeeper

Role Description In this role you will: - Use our playbook and your incredible communication skills to build brand new relationships between Gatekeeper and potential clients - Drive business through outbound prospecting via cold calling, email and social selling - Continuously test and improve our go-to-market messaging and targeting - Take part in special projects: laying the groundwork for the outbound function and taking on new projects to prepare you for career growth at Gatekeeper Qualifications - Experience - a minimum of 6 months experience in Sales Development or another B2B sales environment, with a track record of quota attainment - Attitude - First and foremost. Optimistic, resilient and high achieving. - Communication - You must love meeting new people every day - Drive - We are going to task you with ambitious goals, selling to sophisticated buyers - AI first - A Genuine interest to explore new AI advancements, a commitment to learning how to leverage AI tools, and are actively seeking how it can evolve your work. - A true team player - we support and push each other to be our best and do not hesitate to step in to help Benefits - Generous remuneration - 100% remote working: no offices and no commute - Generous holiday allowance - Monthly health and wellbeing perk - Learning & Development opportunities for lifelong learners - Technology: we provide everything you need to do your best work - Gatekeeper for Good: Match funding to support non-profit organisations in your local community - Gatekeeper retreats Company Description Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds.

• Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers, acting as their key technical point of contact. • Take ownership of the full customer journey, guiding them from implementation to long-term success and ensuring phased implementation metrics are met and adopted. • Manage day-to-day technical actions, including configuration requests, workflow configuration updates, user permissions, and data updates. • Help customers translate their business processes into efficient Gatekeeper workflows. • Act as the first line of technical support for your customer portfolio, troubleshooting issues and collaborating with the wider Gatekeeper team to ensure fast, effective resolutions. • Build deep relationships with your portfolio to understand their business processes, strategic goals, and usage requirements. • Be the voice of your customer, championing their needs and suggesting Gatekeeper functionality enhancements. • Proactively monitor customer health and usage, identifying opportunities for optimisation from product releases and raising any engagement or usage risks to the Senior Solutions Engineer. • Track key success metrics such as Time to First Value for your customers inline with the phased implementation approach. • Meticulously document customer configurations and key interactions to ensure transparency across Gatekeeper colleagues. • Identify and surface expansion opportunities based on deep customer knowledge and pass them to the relevant Account Director. • Support the renewal process by preparing data for strategic business reviews, demonstrating long-term value, and highlighting key platform engagement. • Stay curious and up to date with new product releases, best practices and AI advancements.

• Expansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR). • Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn. • Cross Functional Collaboration: Partner with the Customer teams to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation. • Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives. • Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes. • Domain & Product Expertise: Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant. • Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue. • Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs.

Role Description As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions. Key Responsibilities - Expansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR). - Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn. - Cross Functional Collaboration: Partner with the Customer teams to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation. - Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives. - Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes. - Domain & Product Expertise: Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant. - Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue. - Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs. Qualifications - 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth. - Customer-Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth. - AI-Driven Value & Efficiency: Proactive in using AI to uncover insights and automate workflows, delivering deeper customer value and repeatable efficiencies - improving quality and speed with outcomes that are clear and measurable. - Relationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations. - Commercial Acumen: Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets. - Analytical Skills: Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention. - Strategic Thinking: Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings. - Adaptability: Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy. Benefits - 100% remote working: live anywhere in the UK, no offices and no commute. - Generous annual leave allowance. - Comprehensive benefits package including: - Private health cover. - Company pension scheme. - Life Assurance. - Group Income Protection. - Learning & Development opportunities for lifelong learners. - Technology: we provide everything you need to do your best work. - Gatekeeper for Good: Match funding to support non-profit organisations in your local community. - Gatekeeper retreats. Company Description Gatekeeper is the ONLY unified contract & third-party-risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform—helping lean teams stay compliant, efficient, and audit-ready. Gatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle. Following private equity investment from Vista Equity Partners we are scaling rapidly and looking to build out our Account Director team. We live by our company vision and values. If these ring true and if you’re a customer-focused professional passionate about growing and retaining high-value accounts, we’d love to hear from you! Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds. Apply now to join Gatekeeper in our exciting journey of growth and innovation. Please note, this role is likely to involve some national and international travel.

THE COMPANY Gatekeeper is a SaaS-based, next-generation Vendor & Contract Lifecycle Management platform. We help organisations reduce risk, improve compliance and maximise value. As part of our journey to becoming an AI-first company, we are embedding AI agents deeply into how Gatekeeper operates internally. These agents are not experiments; they actively support decision-making, approvals, reviews and operational workflows across the business. We’re hiring AI Platform Engineers to accelerate this transformation by working directly with teams to implement, integrate and maintain AI agents at scale. THE ROLE The AI Platform Engineer is a hands-on, execution-driven role focused on deploying AI into real business workflows. You will help shape our internal AI platform and agent frameworks and apply them inside the organisation. You will work closely with our Senior AI Platform Engineer, acting as the bridge between AI capability and day-to-day business execution. This role suits someone who is technical, pragmatic and product-minded. WHAT YOU’LL DO - Implement and deploy AI agents into internal Gatekeeper workflows. - Work directly with internal teams (Product, Marketing, Finance, Sales, Account Management, Operations, Professional Services) to understand processes and identify high-impact AI use cases. - Configure agent behaviour through prompts across different tools, rules and guardrails. - Integrate AI agents with existing systems, data sources and internal tools via APIs, webhooks and integrations. - Use Python for orchestration, data handling, light automation and evaluation. - Test, iterate and refine AI agents based on real usage and feedback. - Monitor deployed agents for accuracy, reliability and business impact, escalating issues where deeper platform changes are needed. - Collaborate with the Senior AI Platform Engineer on agent standards, tooling, observability, governance and ROI. - Document implementations and help establish repeatable internal AI deployment patterns.

About Gatekeeper Gatekeeper is the ONLY unified contract & third-party-risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform — helping lean teams stay compliant, efficient, and audit-ready. Gatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle. Due to our strong global growth and private equity partnership from Vista Equity Partners, we are looking for new Account Executives to join the team. This is a rare chance to join a true technology innovator, working with a close-knit team to uncover new opportunities and position yourself for success and rapid career progression. A sales career at Gatekeeper might not be for everyone. We hire a small percentage of the people who walk through our door. If that doesn’t put you off — you might just have what it takes to join us in the exciting times ahead. Note: This is a fully remote position, open to candidates based in Ontario or Alberta only About You Are you a sales-focused problem solver, with an incredible ability to listen, understand, build rapport and close new customers? Do you want to work in a fast-moving, fast-growing, fast-talking start up and have uncapped earning potential? Do you have what it takes to deliver value over and above expectations on a consistent basis? DO NOT apply for this job if: - AI does not excite you. - You are not fanatically focused on a data-driven sales to consistently exceed quota for uncapped personal gain. - You ever consider mediocrity acceptable. - You need to be told what to do. - You want to be the smartest person in the (virtual) room. - Don’t like working with the best and learning something new every day. - You have an ego bigger than your sense of humour. In this role you will: - Sell our solution to Mid-Market and Enterprise customers. - Nail your Quota. - Maximise all inbound leads using a systems and Sales Playbook mindset. - Research prospective customers, create outreach strategies, and identify sales opportunities. - Prospect and build an outbound pipeline. - Connect and conduct exploratory conversations with potential customers. - Conduct needs qualification calls with specific prospects. - Work with the product team to feedback customer driven feature requests.

About Gatekeeper Gatekeeper is the ONLY unified contract & third-party-risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform — helping lean teams stay compliant, efficient, and audit-ready. Gatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle. Due to our strong global growth and private equity partnership from Vista Equity Partners, we are looking for new Account Executives to join the team. This is a rare chance to join a true technology innovator, working with a close-knit team to uncover new opportunities and position yourself for success and rapid career progression. A sales career at Gatekeeper might not be for everyone. We hire a small percentage of the people who walk through our door. If that doesn’t put you off — you might just have what it takes to join us in the exciting times ahead. Note: This is a fully remote position, open to candidates based in Ontario or Alberta only About You Are you a sales-focused problem solver, with an incredible ability to listen, understand, build rapport and close new customers? Do you want to work in a fast-moving, fast-growing, fast-talking start up and have uncapped earning potential? Do you have what it takes to deliver value over and above expectations on a consistent basis? DO NOT apply for this job if: - AI does not excite you. - You are not fanatically focused on a data-driven sales to consistently exceed quota for uncapped personal gain. - You ever consider mediocrity acceptable. - You need to be told what to do. - You want to be the smartest person in the (virtual) room. - Don’t like working with the best and learning something new every day. - You have an ego bigger than your sense of humour. In this role you will: - Sell our solution to Mid-Market and Enterprise customers. - Nail your Quota. - Maximise all inbound leads using a systems and Sales Playbook mindset. - Research prospective customers, create outreach strategies, and identify sales opportunities. - Prospect and build an outbound pipeline. - Connect and conduct exploratory conversations with potential customers. - Conduct needs qualification calls with specific prospects. - Work with the product team to feedback customer driven feature requests.