Gatekeeper logo
Gatekeeper

The only unified platform for managing third‑party compliance, contracting, and spend.

Implementation Consultant

Implementation SpecialistCustomer SuccessFull TimeRemoteMid LevelTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

9 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Implementation Consultant

Gatekeeper

Role Description As an Implementation Consultant you will be the consistent day to day technical contact for our customers. Your role is to build trusted relationships ensuring our customers achieve their strategic goals with Gatekeeper. - Acting as the trusted expert for handling configuration tasks, managing technical actions, and guiding customers from implementation through their long-term journey for a portfolio of accounts. - Owning the customer's phased implementation, consulting on their business processes translating them into efficient workflows configuring core features to drive immediate usage and meet key goals. - Guiding customers through their full adoption journey, proactively updating their workflows incorporating new AI and automation features and identifying growth opportunities raising expansion leads. - Maximizing value, securing renewals, and transforming the way they manage compliance, risk, and supplier relationships, powered by Gatekeeper’s AI-first platform. Qualifications - 3+ years of experience in a customer facing technical role (like Technical Support, IT, Junior Implementation, or similar) supporting SaaS implementations. - Genuine passion for helping customers succeed and an interest in learning about SaaS customer success models. - Experience in achieving implementation milestones including driving Time to First Value and delivering success criteria. - Analytical minded, love learning new software, configuration management and comfortable helping customers with data mapping and migration. - Genuine interest to explore new AI advancements, a commitment to learning how to leverage AI tools, and are actively seeking how it can evolve your work. - Natural problem-solver with exceptional attention to detail. - Clear and professional communication skills (verbal, video, and written) and are comfortable in customer-facing interactions and documenting business processes. - Excited to build a career in customer value, eager to learn from a senior team member, and thrive in a fast-paced, collaborative environment. Requirements - Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers, acting as their key technical point of contact. - Take ownership of the full customer journey, guiding them from implementation to long-term success and ensuring phased implementation metrics are met and adopted. - Manage day-to-day technical actions, including configuration requests, workflow configuration updates, user permissions, and data updates. - Help customers translate their business processes into efficient Gatekeeper workflows. - Act as the first line of technical support for your customer portfolio, troubleshooting issues and collaborating with the wider Gatekeeper team to ensure fast, effective resolutions. - Build deep relationships with your portfolio to understand their business processes, strategic goals, and usage requirements. - Be the voice of your customer, championing their needs and suggesting Gatekeeper functionality enhancements. - Proactively monitor customer health and usage, identifying opportunities for optimisation from product releases and raising any engagement or usage risks to the Senior Solutions Engineer. - Track key success metrics such as Time to First Value for your customers inline with the phased implementation approach. - Meticulously document customer configurations and key interactions to ensure transparency across Gatekeeper colleagues. - Identify and surface expansion opportunities based on deep customer knowledge and pass them to the relevant Account Director. - Support the renewal process by preparing data for strategic business reviews, demonstrating long-term value, and highlighting key platform engagement. - Stay curious and up to date with new product releases, best practices and AI advancements. Benefits - 100% remote working: no offices and no commute. - Generous paid vacation allowance. - Comprehensive benefits package including: - Private Medical & Dental cover. - GRSP Matching. - Employee Assistance Program. - Learning & Development opportunities for lifelong learners. - Technology: we provide everything you need to do your best work. - Gatekeeper for Good: Match funding to support non-profit organisations in your local community. - Gatekeeper retreats.

Related Job Pages

More Implementation Specialist Jobs

Pinpoint Applicant Tracking System logo

Enterprise Implementation Manager

Pinpoint Applicant Tracking System

Pinpoint is the ATS that makes complex hiring simpler.

Full TimeRemoteTeam 51-200Since 2017H1B No Sponsor

- Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency - Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned - Lead internal and external discovery to understand customer needs and design tailored implementation plans - Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can - Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication - Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices - Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success - Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials **Tech stack:** Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru

District Of Columbia + 2 moreAll locations: District Of Columbia | Maryland | Washington
Woolpert logo

Customer Engineer III

Woolpert

Founded in 1911, Woolpert is the premier architecture, engineering, and geospatial (AEG) firm.

Full TimeRemoteTeam 1,001-5,000Since 1911H1B Sponsor

Role Description We seek to move the world forward through innovative thinking. Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work®, Woolpert embraces progress and innovation to create limitless opportunities for career growth. Customer Engineer III (Woolpert Inc, Dayton, OH): - Understand customer pain points and advise on best practices to deploy and manage applications in cloud environments, such as GCP, AWS, Azure, and on-premises. - Architect location-based service solutions for customer environments (on-premises, cloud, or hybrid). - Collaborate with the Sales team to identify customer needs and propose appropriate solutions. - Collaborate with Sales, Customer Engineering, and Engineering teams to ensure solution fit, feasibility, and profitability. - Conduct product demonstrations, workshops, and presentations to showcase the value of Google Maps and Google Cloud Geospatial technologies. - Create estimated Total Cost of Ownership (TCO) and Return On Investment (ROI) calculations for customers. - Create and deliver Statements of Work (SOWs). - Employ Google Maps and Google Cloud Geospatial technologies to address challenges for customers. - Utilize current and future Google Maps and Google Cloud Geospatial licensing models to build and deploy production-grade solutions in a virtualized environment such as Google Cloud Platform, Amazon Web Services, Microsoft Azure, or similar platforms. - Stay informed about technology updates, licensing changes, and business trends that impact the firm’s go-to-market strategy by networking within Google and with key partners. - Design, create, and update demos and sales collateral (e.g., reference architectures, SOW templates) to empower Sales and Customer Engineering teams to accelerate sales cycles. - Collaborate with Sales, Engineering, and Support teams to ensure seamless service delivery. - Participate in projects involving Google Maps and Google Cloud Geospatial technologies. - Telecommuting is permitted. Qualifications - Bachelor’s degree in Geographic Information Systems, Computer Science, or a related field of study. Requirements - Requires five (5) years of experience building and deploying production-grade solutions in a virtualized environment such as Google Cloud Platform, Amazon Web Services, Microsoft Azure, or similar platforms. - Experience with Python, JavaScript, Google API’s, HTML, or CSS. - Knowledge of Google Maps Platform. - Experience with cloud integration as it relates to networking and identity management. - Experience deploying or managing a cloud-based productivity suite. - Experience managing internal or client-facing projects to completion. Company Description Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting askhr@woolpert.com . If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting recruiting@woolpert.com . To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.

United States

Working Student (m/f/d) IT – Implementation and Development of Internal AI Platform

Wagemann + Partner PartG mbB

Wir sind ein Team aus jungen und erfahrenen Köpfen an den Standorten Berlin, Düsseldorf und Hamburg. Als moderne, international ausgerichtete und wachsende mittelständische Steuerberatungs-, Wirtschaftsprüfungs- und Rechtsanwaltskanzlei beraten wir Mandanten verschiedener Rechtsformen, Branchen und Größen.

Role Description Du hast bereits erste Erfahrungen in der professionellen Anwendung von künstlicher Intelligenz und möchtest nicht nur zuarbeiten, sondern ein internes AI-Projekt aktiv mitgestalten? Wir suchen einen Werkstudenten (m/w/d) im Bereich IT, der die Entwicklung eines internen AI-Tools / einer AI-Plattform maßgeblich vorantreibt. Du solltest dich sicher in der Umsetzung technischer Lösungen fühlen und Freude daran haben, Verantwortung zu übernehmen. - Entwicklung und Weiterentwicklung einer internen AI-Plattform inklusive Agentenarchitekturen und Workflows. - Umsetzung von Anforderungen aus verschiedenen Fachbereichen in die passende technische Lösung. - Enge Abstimmung mit Kollegen und gelegentlich auch mit Mandanten. - Identifikation und eigenständige Lösung technischer Herausforderungen. - Test von neuen Tools und Erstellung eines übersichtlichen Briefings dazu. Qualifications - Laufendes Studium im Bereich Informatik, Wirtschaftsinformatik oder vergleichbar. - Erste praktische Erfahrung in der Programmierung (z. B. Python, APIs, AI/ML von Vorteil). - Selbstständige und strukturierte Arbeitsweise. - Kommunikationsstärke und Freude daran, aktiv auf andere zuzugehen. Benefits - Flexibilität: Teilzeit, mobiles Arbeiten, Homeoffice – Deine Arbeit, dein Rhythmus. - Work-Life-Balance: Wir schaffen Raum für dein Gleichgewicht zwischen Beruf und Privatleben, unter anderem mit Homeoffice. - Persönliche Weiterbildungen: Stetige Weiterbildungen für deine persönliche und fachliche Entwicklung. - Teamgeist/Zusammenhalt: Gemeinsam sind wir stark – Teamarbeit ist unser Erfolgsrezept. - Onboarding-Support/Mentor: Vom ersten Tag an begleiten wir dich für einen reibungslosen Start. - Selbstständiges Arbeiten: Eigeninitiative zählt – bei uns schätzen wir dein Engagement. - Herzliche Atmosphäre: Gemeinschaftlich erfolgreich – erlebe eine offene Kanzlei. - Moderne Arbeitsumgebung: Effizientes Arbeiten mit modernster Hardware und Software. Company Description Wir sind ein Team aus jungen und erfahrenen Köpfen an den Standorten Berlin, Düsseldorf und Hamburg. Als moderne, international ausgerichtete und wachsende mittelständische Steuerberatungs-, Wirtschaftsprüfungs- und Rechtsanwaltskanzlei beraten wir Mandanten verschiedener Rechtsformen, Branchen und Größen.

Germany
Full TimeRemoteTeam 201-500Since 1981H1B No Sponsor

• Lead the client onboarding process by understanding their unique needs, objectives, and expectations. • Participate in onboarding kick off meeting with new clients to gather and document client requirements and vendors related to their self-insurance plan(s) claims processing, eligibility criteria, and other relevant aspects. • Develop a comprehensive implementation plan outlining key milestones, timelines, and responsibilities. • Act as a liaison between clients, internal teams (such as account management, compliance, plan build, claims, and finance), and external vendors to facilitate effective communication and collaboration. • Coordinate meetings, conference calls, and training sessions to ensure alignment and understanding of implementation objectives and processes. • Prepare comprehensive documentation, including implementation guides, process workflows, and training materials, to support clients and internal stakeholders. • Assist Client Services with training sessions for clients and end-users on the use of self-insurance administration systems, policies, and procedures. • Execute implementation plans that are on time and with high customer satisfaction. • Update and collaborate project plan details for downstream workflows to produce accurate configuration and set up ensuring any late changes are identified and addressed appropriately. • Proactively identify potential issues or challenges in the implementation phase escalating critical issues as needed. • Represent Health Plans Inc. to clients and vice versa, serving as a trusted advisor and advocate, ensuring a high level of service and satisfaction. • Provide weekly updates to client, broker/consultant, internal teams as to implementation status by tracking progress and identify and manage risks, driving initiatives to enhance client satisfaction and retention. • Address any discrepancies or issues promptly and implement corrective actions as needed to ensure accuracy and client satisfaction. • Complete transition to Client Services team within 60 days of implementation. • Work with Implementation Team to identify opportunities for evaluation, process improvements, and enhancements to streamline the implementation process and enhance overall efficiency. • Stay informed about industry trends, regulatory changes, and best practices related to self-insurance administration and incorporate relevant updates into our implementation processes.

United States
$65K - $85K / year