• Coordinates new client on boarding for invoicing, projects, Share Point set up, and EMR accesses. • Communicates regularly with clients including performing follow-up on EMR accesses, project schedules and uploading medical record information, sending project reports / deliverables, scheduling meetings and education calls and solve for problems that may arise. • Supervise and mentor a small team of employees. • Provide guidance and support to ensure projects milestones are met. • Attend daily operational meeting to report status of projects. • Support Project Leads, Managers, and Directors as they oversee client needs and expectations to ensure projects meet scope, requirements, and deliverables are on-time and of high quality. • Keep internal reporting and tracking tools up to date to ensure accurate information for invoicing clients and performance monitoring. • Support Operations Manager in monthly client and contractor invoicing. • Perform production work as needed to ensure on-time delivery of work to clients. • Perform quarterly quality reviews of coordinator I and II performance. • Track team member performance, provide feedback and implement improvements to enhance production and quality. • Support team with department key performance indicators and goals (SLAs). • Embrace workforce transformation by engaging in continuous knowledge expansion across additional functional areas and/or upskilling (learning new skills) to support evolving organizational and client needs. • Contribute to organizational optimization by collaborating to identify opportunities for process improvement and supporting continuous enhancements to workflows and operations that promote quality and efficiency. • Prepares oral and/or written reports of client and audit activity for Manager, meeting with them on a regular basis to review individual performance, mentoring, and succession planning.

• Serve as a strategic business partner to the General Manager EP CEE, ensuring clarity of priorities, executive readiness, and disciplined execution of key business initiatives. • Lead the regional business operating cadence, including: Performance Excellence Reviews, Leadership Team meetings, Strategy reviews and planning sessions, Executive visits. • Ensure thorough preparation of all leadership forums through the development of high-quality agendas, pre-read materials, business insights and executive-level presentations. • Drive a culture of execution excellence through detailed, proactive, and timely follow-up of decisions, commitments, and action plans, ensuring clear ownership, accountability, and closure across the organization. • Maintain rigorous tracking of strategic priorities, milestones, risks, dependencies, and deliverables, ensuring leadership has complete visibility into business progress and execution challenges. • Establish and maintain governance frameworks that ensure accountability, visibility, and timely execution of regional priorities. • Coordinate cross-functional initiatives across Commercial, Clinical, Marketing, Finance, Medical Affairs, Supply Chain, Regulatory, Quality, and other business functions.

• Execute end-to-end project management for CS Operations initiatives • Translate executive leadership priorities into actionable project scopes, resource allocations, and execution roadmaps ensuring that all tasks are completed effectively and aligned with business objectives • Serve as the central point of contact for project teams across • Drive cross-functional alignment between Customer Success and key ecosystem partners (Product, Sales, and Accounting) to ensure seamless delivery • Facilitate regular meetings and maintain consistent communication to ensure all functional leads remain aligned on deliverables • Identify and track project risks, issues, and dependencies • Proactively escalate roadblocks to the CS leadership and own risk management lifecycle, independently engineering and executing mitigation strategies for complex operational roadblocks • Coordinate tactical workstreams to support new product launches and process updates • Ensure that training materials, documentation, and internal comms are updated and ready for team rollout • Maintain project dashboards and deliver regular status reports • Ensure that project progress, key milestones, and health metrics are clearly and concisely communicated to internal management teams • Optimize, scale, and govern the CS Operations project management framework, continuously identifying workflow inefficiencies to improve delivery velocity

• Serve as the Senior GEV representative and primary customer focal point, owning stakeholder relationships and driving issue resolution throughout each upgrades/repair project as assigned. • Direct project execution, coordinating cross-functional teams across engineering, procurement, logistics, field/outage execution, and performance demonstration. • Champion on-time delivery, fulfillment of contract deliverables, and margin attainment through effective leadership and facilitation. • Interpret and implement contract terms and conditions; manage financials including pricing, cost, forecasts, margin, invoicing, receivables, and risk provisions. • Drive project schedule in collaboration with the Planner/Scheduler; proactively identify, mitigate, and escalate risks as needed. • Manage and communicate project changes with the customer and team, following established change management processes. • Maintain accurate project data in the management system, including scope, schedule, financials, and risks; ensure documentation is current. • Provide regular status updates, lead project reviews, and capture lessons learned and best practices, including Cost-of-Poor Quality cases.