Role Description The Scrum Master enables effective, predictable, and value-focused delivery across Enterprise Data Management scrum teams by bringing together Agile discipline, facilitation, coaching, and delivery visibility. This role partners closely with: - Product Owners - Engineering Leaders - Tech Leads - Team members - Business stakeholders Success in this role requires a proactive, independent, and action-oriented mindset, along with strong critical thinking, judgment, communication, and follow-through. The ideal candidate will help teams maintain momentum, identify and remove blockers, challenge assumptions constructively, and drive practical continuous improvement. Please Note: Work location for this role is flexible. This position allows 100% remote work from home or work to be performed in any of our major office locations with a hybrid schedule. The Contributions You’ll Make: - Establish, schedule, and facilitate Scrum ceremonies as needed, including Backlog Refinement, Sprint Planning, Tasking, Daily Scrum, Sprint Demo, and Sprint Retrospective, ensuring each has clear purpose, participation, and outcomes. - Coach and influence teams to adopt Agile principles, practices, and behaviors that improve team effectiveness, delivery outcomes, and organizational consistency. - Establish and reinforce Agile standards and team agreements, including Definitions of Ready and Done, while adapting practices to fit team maturity, context, and organizational expectations. - Enable strong team ownership, accountability, and self-organization by reinforcing transparency, alignment, and shared responsibility for delivery. - Maintain clear visibility into team commitments, progress, blockers, dependencies, and risks to support informed decision-making across the team and stakeholders. - Identify, surface, and actively help remove impediments impacting flow, focus, or the team’s ability to deliver value, stepping beyond traditional role boundaries when necessary to help the team succeed. - Drive follow-through on retrospective actions and continuous improvement efforts, providing actionable feedback to improve team effectiveness. - Use metrics and delivery insights to identify trends, uncover opportunities for improvement, and drive better team effectiveness, predictability, and outcomes without adding unnecessary process overhead. - Partner closely with Product Owners, Engineering Leaders, Tech Leads, and team members to ensure work is well-defined, prioritized, and ready for execution. - Facilitate alignment with other Scrum Masters and stakeholders when dependencies, sequencing, or shared deliverables require coordination. - Help teams navigate ambiguity, identify gaps in thinking, facilitate timely decisions, and drive clarity across competing priorities, ownership concerns, and delivery challenges. - Support delivery planning and operational activities, including forecasting, capacity planning, PI Planning, transition-to-maintenance efforts, and ensuring required artifacts, such as Planview and CMDB, are completed and maintained. Qualifications - High School Diploma or GED required; Bachelor’s degree preferred. - High School Diploma/GED plus 2 years of experience may be considered in lieu of a Bachelor’s degree. - Minimum of 5 years of demonstrated experience serving as a Scrum Master in a cross-functional Agile delivery environment. - Hands-on Scrum Master experience required; certification-only exposure is not sufficient for this role. - Experience supporting technology teams required. - Strong working knowledge of Agile and Scrum principles, practices, and team-level execution. - Experience supporting delivery visibility, planning, dependency management, risk identification, and impediment removal. - Strong facilitation, communication, stakeholder partnership, and conflict resolution skills. - Ability to build effective partnerships across engineering, product, business, and leadership stakeholders. - Comfortable working in fast-paced, dynamic environments and navigating ambiguity with sound judgment and follow-through. - Ability to think critically, ask thoughtful questions, challenge assumptions constructively, and recommend practical improvements to team processes and delivery practices. - Comfortable working with full-time employees, vendor resources, and offshore team members. Preferred Knowledge & Experience: - Experience supporting data-focused teams or Enterprise Data Management environments. - Experience in financial services, retirement, wealth, employee benefits, insurance, healthcare, retail, or other complex enterprise environments. - Agile certification, such as Certified ScrumMaster (CSM), or equivalent Agile training. - Experience supporting multiple Agile teams simultaneously. - Demonstrated ability to help teams mature Agile practices while balancing servant leadership with practical execution support. Benefits - Health, dental, vision and life insurance plans - 401(k) Savings plan – with generous company matching contributions (up to 6%) - Voya Retirement Plan – employer paid cash balance retirement plan (4%) - Tuition reimbursement up to $5,250/year - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year

• Lead Agile events like daily stand-ups and sprint planning • Identify and resolve impediments for team efficiency • Mentor cross-functional delivery teams in Scrum practices • Manage the product backlog with stakeholders • Monitor sprint progress and report metrics

• Shadow and learn the existing transformation approach directly from the lead consultant on-site, then take it to new plants independently • Coach plant leadership and floor teams on ways of working and leveraging new technology - sprint planning, daily stand-ups, retrospectives, backlog management - adapted for a manufacturing environment • Facilitate ceremonies and working sessions that build team ownership rather than dependency on the coach • Identify and remove process bottlenecks, handoff friction, and waste on the floor and in cross-functional workflows • Coach team leads and site managers individually on mindset shifts, not just process mechanics • Drive adoption of new ways of working across plant teams, including change-resistant stakeholders • Track and report transformation health metrics (velocity, adoption indicators, team maturity) back to the lead consultant • Provide "white glove" follow-up support post-implementation to ensure the change sticks rather than reverting once the coach moves to the next site • Help build local capability so plants can self-sustain the new way of working over time • Travel extensively between plant locations - expect frequent domestic and Americas-region travel, with potential for wider international travel (EMEA/APAC). • Implement what's already working rather than introducing a new methodology - this is execution of an existing playbook, not a from-scratch transformation design • Report progress and roadblocks back to the lead consultant and adjust delivery based on direction given

• Facilitate all core Scrum ceremonies (daily standups, sprint planning, reviews, retrospectives, and backlog refinement) with consistency and intentionality • Coach teams on Agile and SAFe principles, continuously improving delivery practices and team accountability • Partner closely with Product Owners to ensure backlog items are well-defined, prioritized, and ready for execution • Proactively identify and escalate risks and roadblocks before they impact delivery - owning resolution rather than waiting for direction • Track and surface team progress, risks, and impediments to stakeholders and leadership with transparency and regularity • Support PI Planning participation, including capacity input, dependency identification, and commitment tracking • Maintain accurate capacity data and flag resourcing constraints early to enable proactive planning decisions • Create and maintain project plans, sprint-level timelines, and status documentation in Confluence • Collaborate with team on Jira hygiene within your pod(s) - ensuring tickets are appropriately structured, updated, and reflective of actual work in flight • Manage complex cross-pod and cross-functional dependencies (particularly those where Core Framework work is a blocker or enabler for other product pods) ensuring nothing falls through the cracks • Step into an active delivery environment quickly, establishing trust and cadence with an established team • Ensure cross-pod and cross-functional alignment, particularly where dependencies touch Finance, Engineering, or Portfolio Operations