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Gainsight

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.

Senior Renewals Manager

ManagerManagerFull TimeRemoteLeadTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

$105K - $114K / year

Seniority

Lead

No structured requirement data.

Job Description

Senior Renewals Manager

Gainsight

Role Description We’re looking for a full-time Senior Renewals Manager to join our Customer Success team reporting to the Director, Renewals Management. This role is a remote role based in the United States. In this role, you’ll play a key role in driving customer retention and revenue stability by leading renewal execution for the organization’s most complex, high-risk, and high-value accounts. You’ll deliver this impact by: - Developing renewal strategies - Mitigating churn risk - Influencing pricing and save motions - Partnering closely with stakeholders to secure strong Gross Revenue Retention (GRR) outcomes This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like Customer Success, Product, Sales, Finance, and Executive Leadership. The ideal candidate brings strong skills in strategic account management, complex deal negotiation, and stakeholder influence. What You'll Do: - Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts. - Own complex pricing, concession, and restructuring discussions. - Act as an escalation point for stalled or high-risk renewals. - Mentor and coach P3 Renewal Managers. - Partner with CS leadership to align value delivery to renewal outcomes. - Provide structured feedback to RevOps and Product on churn drivers. - Maintain accurate forecasts for complex renewal portfolios. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events. Qualifications - 6+ years in Renewals, Account Management, or Customer Success. - Demonstrated success closing complex SaaS renewals. - Strong negotiation and executive communication skills. - Proven ability to manage ambiguity and competing priorities. - Deep understanding of SaaS pricing, packaging, and procurement. - Strong forecasting and risk management discipline. Requirements - Experience in a dedicated Renewal Manager role (nice-to-have). - Prior quota-carrying sales background (nice-to-have). - Experience with multi-product SaaS portfolios (nice-to-have). - Familiarity with churn mitigation frameworks and save motions (nice-to-have). - Exposure to pricing strategy or deal desk leadership (nice-to-have). Benefits - The starting base salary range for this role is $105,000-$114,000 USD annually. - This role is also eligible for commission based on performance and participation in Gainsight’s equity program. - Comprehensive benefits package including fully covered medical premiums (employee-only). - Flexible PTO. - 401(k) plan. - Dental and vision coverage. - Remote work options. - $10,000 lifetime fertility stipend. - Access to coworking spaces around the globe. - Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

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