Fourth

Role Description We are seeking a remote Sr. Revenue Enablement Manager to join our team at Fourth! This individual will work directly with the Sr. Director, Revenue Enablement, and other members of our commercial operations team to create, maintain, and deliver revenue enablement content and curriculum for commercial team new hires and existing quota-carrying roles - all on a remote basis. As an individual contributor, this role supports all customer-facing teams, including Sales, Customer Success, and Business Development. - Key focus areas will be revenue team onboarding, curriculum and training materials design and delivery, learning management system course creation and maintenance, and sales kick-off meeting support. Qualifications - 5+ years of experience in a revenue enablement or learning and development team. - Track record of collaborating with Product, Product Marketing, Revenue Operations, and sales/revenue leadership to deliver content, with the ability to facilitate and lead training. - Proven ability to develop content around onboarding, sales process, product training, and collateral, including video. - Strong e-learning and/or video work portfolio with instructional design examples (please be prepared to send samples). - Experience using performance data and call coaching or conversation intelligence tools (e.g., Gong) to identify skill gaps and improve team performance. - Previous experience working with Learning Management Systems and content management platforms (e.g., Seismic). - Skilled in SaaS technologies and AI best practices, with the ability to apply them to enablement content and tools. - Experience working across global teams preferred. - College Degree Preferred. - Able to work on a fully remote basis. Requirements - Develop and maintain revenue enablement content for learning programs, paths, and certifications across revenue-facing roles (Sales Directors, Account Executives, Account Managers, Customer Success Managers, and Business Development Representatives) remotely. - Provide subject-matter expertise on content design and delivery to improve the business's revenue training and enablement programs. - Partner with Enablement, Sales Leadership, Customer Success, Marketing, and Product to regularly assess revenue training content needs, using performance data and observation to identify skill gaps across the team. - Partner with Revenue Operations to align enablement programs with pipeline, ramp, and retention metrics. - Listen to customer-facing calls and interactions, providing coaching and feedback to Sales, Customer Success, and Business Development teams to improve performance. - Lead product launch enablement, including messaging, training, and customer-facing collateral for new product releases, alongside Product Marketing. - Own Seismic content strategy and administration – platform governance and content library management – partnering with Marketing and Product to ensure consistency and quality across sales and customer-facing collateral (case studies, decks, templates, info sheets, etc.). - Manage LMS course design, content creation, and compliance – including voiceovers, training materials, certifications and onboarding paths – to make the new-hire learning and ongoing training intuitive. Benefits - Unlimited PTO! - Medical, Dental, Vision Insurance! - 401k Match! - Parental Leave - Laptop and equipment. - Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

• Lead and develop the WFM and Payroll Implementation Managers. • Set clear expectations, establish accountability, and drive results. • Own delivery of all commercial WFM and payroll implementations. • Define performance metrics, SLAs, and quality standards. • Identify bottlenecks and optimize for throughput. • Provide critical input on the strategic productization initiatives. • Partner with Product and Sales to build a roadmap toward self-serve and reduced professional services dependency. • Define performance standards and operational expectations for the offshore implementation team. • Iterate on training, workflows, and processes to continuously improve efficiency and quality. • Build and evolve scalable implementation processes and playbooks for both WFM and Payroll. • Drive continuous improvement and identify automation opportunities. • Establish operational reporting and metrics that track volume, quality, cost per implementation, and team productivity. • Build dashboards that inform decision-making. • Partner with Product, Engineering, Sales, and Customer Success to surface implementation challenges, product gaps, and scaling constraints. • Lead adoption of AI and automation for onboarding, configuration, integrations, and error checking.

• Lead, hire, develop, and retain the enterprise implementation delivery team. • Set clear expectations, establish accountability, and drive results. • Own delivery and revenue realization of all U.S. enterprise implementations. • Identify and mitigate risks, manage escalations, and resolve customer issues. • Ensure SOWs are achievable from a delivery perspective. • Manage scope, change orders, and execution against contracts. • Establish implementation standards, processes, and playbooks. • Identify improvement opportunities and drive continuous adoption. • Forecast and manage team capacity and resource allocation across the enterprise portfolio. • Identify opportunities to streamline implementations through tools, automation, and process improvements. • Own evaluation, adoption, and scaling of solutions that reduce manual work and accelerate delivery. • Partner with Product, Engineering, Sales, and Customer Success to surface implementation gaps, inform product roadmap, and align on enterprise strategy. • Establish reporting and metrics for project health, team performance, and operational efficiency.

• Manage complex calendars for up to 4 executives, including scheduling meetings, resolving conflicts, coordinating priorities, and maintaining focus time where appropriate. • Coordinate domestic and international travel arrangements including flights, hotels, transportation, itineraries, and related logistics. • Prepare and submit expense reports using Concur or similar systems. • Coordinate logistics for leadership meetings, team meetings, offsites, and internal events. • Provide day-to-day administrative support including document preparation, correspondence, file organization, and support for presentations and reporting materials. • Serve as a professional point of contact for internal and external stakeholders. • Partner effectively with other Executive Assistants and business teams to support scheduling alignment, meeting logistics, and company initiatives. • Handle sensitive and confidential information with discretion and professionalism at all times

• Act as a key partner to executive and senior leadership teams to shape and deliver business strategy through people initiatives • Translate commercial priorities into workforce, capability, and organisational plans • Drive alignment between regional people strategies (primarily US, UK, Bulgaria) and global business objectives • Provide thought leadership on organisational effectiveness, productivity, and performance • Lead the development and execution of global people programmes • Ensure consistency while allowing for local market adaptation • Lead, develop, and mentor a team of HR Business Partners across regions • Build capability within the HRBP team to operate as high-impact business advisors • Coach senior leaders on leadership effectiveness, team performance, and organisational health • Foster a strong, inclusive, and high-performing People function • Act as the senior escalation point for complex employee relations issues across jurisdictions • Ensure compliance with local employment law (US, UK, Bulgaria) and mitigate organisational risk • Establish consistent principles while navigating regional differences • Partner with leadership to design and implement talent strategies including workforce planning, succession, and leadership development • Drive performance management practices aligned to business outcomes • Own and evolve approaches to engagement, retention, and development • Ensure robust pipelines of future leaders across regions • Lead organisational design initiatives across functions and geographies • Drive data-led workforce planning and capability shaping • Ensure alignment to job architecture, career pathways, and workforce strategy • Responsible for shaping pay and performance philosophies, ensuring market competitiveness and internal equity • Leverage data and analytics to inform decision-making and provide actionable insights • Monitor trends across regions (attrition, engagement, productivity) and drive interventions

• Defining and building both Manager App & Employee App from the ground up — strategy, roadmap, design and delivery • Managing the navigation architecture, information hierarchy and overall UX framework across both apps • Ensuring underlying platform capabilities are presented to users without exposing backend complexity • Ownership and governance of the Fourth design system — component library, interaction patterns, visual language, accessibility standards • Partnering with domain product leads to define end-to-end workflows that span multiple systems • Translating intent-based user journeys into coherent, low-friction experiences • Leading a multidisciplinary team including UX/UI designers, a Product Manager, and a delivery squad of engineers and QAs.

Role Description This is a player-coach role within the Professional Services organization. You will lead and develop a team of Productivity Consultants – managing workload, capacity, escalations, and team performance – while personally delivering consulting services to a portfolio of Fourth customers across the US. Reporting to the VP, Professional Services (US), you will be the primary liaison between the Productivity Consulting team and internal stakeholders, including Sales, Pre-Sales, Project Management, and Customer Success. Primary Responsibilities - Team Leadership & People Management - Lead, manage, and develop a team of Productivity Consultants; manage workload allocation, capacity, and assignment of customer engagements. - Act as the first point of escalation for team challenges and complex or sensitive customer engagements. - Conduct regular one-to-ones, performance reviews, and coaching sessions to support individual growth and development. - Identify training needs, facilitate knowledge sharing, and champion continuous improvement across the team and broader Professional Services function. - Coordinate across Project Management, Pre-Sales, Sales, and Customer Success to ensure seamless delivery and communication. - Monitor and report on team performance and customer satisfaction metrics to the VP, Professional Services (US). - Productivity Consulting Delivery - Deliver end-to-end productivity consulting engagements: site visits, data collection, analysis, solution readiness, and presentation of findings, including ROI, opportunities, and recommended next steps. - Drive successful implementation of Fourth’s Scheduling solutions through customer engagement, training, and aftercare, maximizing user adoption and return on investment. - Expand solution usage through regular customer reviews, aftercare projects, and tailored guidance on business rules and scheduling metrics. - Support pre-sales engagements, providing industry and solution expertise to drive commercial success and optimal deal size. - Collaborate with Project Management to maximize subscription and services revenue through successful implementations. Qualifications - A passion for people leadership and a genuine desire to manage, develop, and coach others; prior team lead or supervisory experience is an advantage. - Thorough knowledge of the hospitality industry and operational best practices; experience with scheduling or workforce management solutions is desirable. - Proven ability to consult with customers, identify inefficiencies, and deliver commercially sound solutions that maximize ROI. - Highly organized with the ability to manage competing priorities across personal delivery and team oversight simultaneously. - Elevated emotional intelligence; communicates credibly at all levels – with customers, team members, and senior stakeholders. - Strong analytical and problem-solving skills, with exceptional presentation and meeting facilitation ability. - Self-motivated, delivery-focused, and collaborative; thrives in a fast-paced, dynamic environment. - Fluency in written and spoken English; additional language skills are an advantage. Requirements - This role requires regular travel to customer locations across the US. - Flexibility in working hours to meet customer needs is essential. Benefits - 🏖 Unlimited PTO! - 🏥 Medical, Dental, Vision Insurance! - 🏦 401k Match! - 👥 Parental Leave - 💻 Laptop and equipment. - Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

• Own pipeline: Drive inbound and outbound demand programs end-to-end — strategy, execution, iteration — with a clear line to SAO targets each quarter. • Embed with sales: Standups, call shadows, deal reviews. • Build campaigns that earn attention: Develop integrated, multi-touch programs across email, paid, content, and outbound that speak to operators’ reality. • Know your buyer: Learn from regular operator interviews and sales calls to craft messaging, creative, and campaign strategy that works. • Use AI to scale yourself: Tools, workflows, agents.

• Own a defined product surface area within the global Inventory platform • Translate operational customer pain points into scalable product solutions • Prioritize and manage a clear backlog aligned to business KPIs • Partner closely with Engineering, Design, Data, and Customer teams to deliver features on a predictable cadence • Support enhancements across both legacy and growth initiatives while maintaining roadmap discipline • Define success metrics at feature inception • Track adoption, usage patterns, and KPI impact post-launch • Drive iteration based on measurable performance

• Own customer onboarding, making sure customers are ready for implementation and clearly understand what’s expected of them. • Work directly with customers to facilitate the design and configuration of Fourth solutions that meet business needs, using best practices for setup, training, and third-party integrations. • Assess customer readiness early and communicate any risks, gaps, or dependencies so projects start on a solid footing. • Coordinate with third-party vendors to support integrations and help remove blockers that could delay implementation. • Partner closely with Project Managers and technical specialists during the early stages of implementation to keep projects moving efficiently. • Share product knowledge, industry best practices, and practical guidance to help customers prepare for the implementation and adopt Fourth’s solutions. • Support customers through early change management activities to help drive adoption and maximize value from the platform. • Act as the customer’s main point of contact during the implementation phase, responding to questions and helping resolve issues quickly, with a focus on data collection and validation. • Contribute to customer-facing knowledge-based articles and solution documentation to support self-service and best-practice adoption.