Role Description Reporting to the VPs of National PFS & Financial Clearance, the Director of Regional Revenue Cycle will be responsible for overseeing all financial clearance and billing activities for Confluent Health, the implementation of policies and procedures, management of front-end, and back-end billing operations, and supervision of the Financial Clearance and PFS Managers. This individual directs and oversees the overall procedures, objectives, and initiatives of the organization’s revenue cycle activities to optimize the patient financial interaction along the care continuum. They will lead initiatives that review, design, and implement processes surrounding: - Authorization - Insurance verification - Billing - Third party payer relationships - Collections - Other financial analyses This individual will track and monitor numerous metrics related to the revenue cycle including: - Record insurance verification rates - Billing turnaround times The Director will manage relations with payers and providers to generate high reimbursement rates and a low level of denials. The Regional Revenue Cycle Director creates functional strategies and specific objectives and develops budgets/policies/procedures to support the functional infrastructure of the Brands and Centralized Billing Offices. Qualifications - Bachelor's degree in healthcare administration, business administration, finance or related field - At least six (6) years of experience in the healthcare RCM industry with three (3) years in RCM Management - Thorough knowledge of patient financial services (PFS) processes and standards related to billing, collections, and cash posting - Thorough knowledge of front-end processes (authorization, registration, insurance verification), finance, and data processing - Extensive experience leading teams and managing people - Data analytics experience (e.g., Excel, etc.) - Advanced communication skills and extensive experience interacting with staff, management, and executive stakeholders - Knowledge of regulatory requirements related to patient accounting, including a solid understanding of Medicare, Medicaid and managed care processes - Ability to read, analyze and interpret financial reports, contracts, and other legal documents - Dedication to the development of others and willingness to coach and mentor people as necessary to promote their personal and professional growth Requirements - Work with senior management to maximize clinical income, maximize profitability and productivity, and ensure best practices while fully complying with all third party payer reimbursement requirements - Develop performance metrics by which effectiveness, efficiencies, responsiveness and productivity is measured - Ensure compliance with all applicable external regulations as well as departmental and institutional policies and procedures - Oversee revenue cycle department including staff, systems, compliance, revenue analysis and strategic planning - Oversee and support the daily operations of all FC & PFS functions, including authorization, insurance verification, billing, follow-up and collections, cash posting - Develop, redesign, and monitor key performance indicators including payer mix, A/R, collection rates, adjustments, bad debt write off, estimated collections, appeal success rates, and other requested parameters - Monitor A/R effectively and ensure aging categories are within established goals and national benchmarks - Establish a regularly scheduled revenue cycle meeting to discuss strategies and ensure everyone is educated on the direction of the department - Optimize all revenue through front-end and billing and collection activities - Improve organization performance by identifying areas of improvement in the revenue cycle - Ensure all revenue cycle personnel are educated and involved in the performance of the organization - Create and implement strategies to maximize revenue across the organization - Analyze workflow and demand within the revenue cycle and set the organizational structure to meet this demand

Role Description We are looking for someone who would lead INFUSE’s technology function, scaling a high-performing engineering organization while delivering secure, AI-native products on a modern stack. - Own the technology strategy and execution roadmap across backend and frontend, ensuring delivery predictability, quality, and performance. - Lead and develop engineering leaders and teams (hiring, onboarding, goal setting, performance management, coaching, and career ladders). - Drive architecture and engineering standards for our stack: - Node.js (latest LTS), NestJS, pnpm, esbuild on the backend; - React, Vue 3, Vite, pnpm on the frontend (with strong typing practices and modern engineering standards). - Build an AI-native engineering culture: identify and deliver high-impact AI use cases, set patterns for safe AI adoption, and define developer workflows for rapid iteration with appropriate governance. - Own edge and security posture with Cloudflare (WAF, DDoS, CDN, access controls as applicable), and ensure resilience, observability, and incident readiness. - Raise security and compliance maturity: threat modeling, secure SDLC, dependency management, access control, secrets management, vulnerability remediation SLAs, and audit readiness. - Establish modern engineering operations: delivery metrics, technical debt management, CI/CD expectations, release management, and post-incident reviews. Qualifications - Proven experience in a senior technology leadership role (Director of Technology / Director of Engineering / VP Engineering / CTO), owning outcomes across multiple teams. - Distributed systems / event-driven architecture / Kafka / microservices + contract & version governance. - Strong hands-on background with modern backend development, including Node.js in production environments; NestJS experience strongly preferred. - Experience leading frontend engineering in a modern framework. - Solid understanding of modern build and tooling practices (e.g., pnpm, esbuild, Vite ecosystem), performance tuning, and developer experience. - Demonstrated ability to deliver AI-native products and/or platforms, including practical experience with LLM-enabled workflows and safe adoption patterns. - Working knowledge of Cloudflare services and edge/security concepts (WAF, CDN, DDoS protection, access controls) and ability to incorporate them into a secure architecture. - Strong security mindset and experience improving security maturity (secure SDLC, risk management, incident response, and stakeholder communication). - Excellent communication: ability to present clearly to executives, align cross-functional teams, and make pragmatic decisions under ambiguity. - Ability to work EST business hours and collaborate effectively with distributed teams. - Familiarity with Claude Code or comparable AI-assisted engineering workflows. Company Description INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

• Defining and executing the platform product strategy and modernization roadmap • Leading the evolution of core platform capabilities, shared services, APIs, and integration frameworks • Driving interoperability strategy to improve connectivity across providers, payers, partners, and healthcare technology ecosystems • Identifying market opportunities and unmet needs, then translating them into platform investments • Partnering closely with engineering and architecture leaders to ensure technical feasibility • Expanding the platform’s reach and value through reusable services and partner enablement • Owning platform-related go-to-market strategy in partnership with various stakeholders • Building business cases, prioritizing investments, and managing key aspects of portfolio performance and P&L • Monitoring product, customer, and operational metrics to drive continuous improvement • Collaborating across Product, Marketing, IT, Sales, Service, and executive leadership

Who Are We?Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. About the RoleAs a Strategic Account Director for the BFSI vertical, you will own Postman's most important accounts — India's largest banks, NBFCs, insurers, and AMCs. This is a high-visibility, senior individual contributor role that sits at the intersection of enterprise sales, executive relationship management, and industry evangelism. You will be the trusted advisor to C-suite and senior platform engineering leaders across BFSI, helping them understand how an API-first strategy — underpinned by Postman — accelerates digital transformation, reduces time-to-market, and builds competitive advantage. You will own the full revenue lifecycle — new logos, multi-year expansions, and renewals — while building long-term strategic partnerships that compound over time. You will also identify and engage key ISVs within the BFSI ecosystem, driving co-sell and joint-influence motions that amplify Postman's reach in the sector. What You'll Do - Own and grow a portfolio of named strategic BFSI accounts (private and PSU banks, NBFCs, insurance majors, AMCs, capital markets firms) — responsible for new sales, expansion, upsell, cross-sell, and renewals to deliver multi-year ARR targets - Develop and execute multi-year strategic account plans that map Postman's platform capabilities to each account's digital transformation priorities (API modernisation, cloud migration, AI adoption, digital banking) - Build and maintain trusted C-suite and senior executive relationships (CTO, CIO, CISO, CDO, VP Engineering, Head of Digital) — positioning Postman as a strategic platform partner, not a point tool - Identify, engage, and build relationships with key BFSI-focused ISVs and system integrators to develop joint go-to-market and co-sell strategies that accelerate customer adoption - Lead complex, multi-stakeholder deal cycles from initial discovery through commercial close, including procurement, legal, information security, and regulatory compliance reviews - Partner with Solutions Engineering, Customer Success, and Professional Services to design and deliver compelling proof-of-value engagements that demonstrate measurable ROI - Develop and deliver Executive Business Reviews (EBRs/QBRs) that connect Postman platform usage to business outcomes relevant to BFSI leaders - Map account white-space and maintain a 3x pipeline coverage ratio through structured account planning, stakeholder expansion, and executive sponsorship programmes - Represent Postman at BFSI industry forums, RBI/SEBI technology roundtables, customer advisory boards, and executive briefings to build brand and market presence - Collaborate with Product, Marketing, and Partnerships on BFSI-specific use cases, competitive intelligence, customer advisory inputs, and go-to-market assets - Accurately forecast committed revenue using MEDDPICC methodology and maintain rigorous CRM hygiene in Salesforce - Work cross-functionally to navigate long, regulated procurement cycles common in the BFSI sector, including RFP/RFI response coordination About YouRequired Qualifications - 18+ years of total B2B enterprise technology sales experience, with at least 7+ years of dedicated focus on BFSI accounts in India - Consistent, documented track record of exceeding quota on deals of ₹4–15 Cr+ ACV in enterprise SaaS, cloud, or developer/DevOps tooling - Deep knowledge of the Indian BFSI landscape — key institutions (private banks, PSU banks, insurance majors, NBFCs, capital markets), their buying patterns, regulatory environment, and digital transformation priorities - Demonstrated ability to lead complex, multi-threaded enterprise deals involving procurement, legal, infosec, and C-suite sign-off in regulated environments - Executive presence and credibility — proven ability to engage, influence, and build trust with CxO and Board-level stakeholders - Experience selling technology into regulated environments with long sales cycles (9–18 months) - Self-starter with the ability to work in ambiguity, take ownership of outcomes, and drive results with cross-functional team collaboration Preferred Qualifications - Prior experience at a developer tooling, DevOps, API, or cloud-native company (e.g., MuleSoft/Apigee, Salesforce, ServiceNow, GitLab, Kong, Hashicorp) - Understanding of API-first architectures, microservices, DevSecOps, and AI/ML adoption in enterprise banking and insurance contexts - Experience with enterprise sales methodologies such as MEDDIC, MEDDPICC, or SPIN - Existing C-level network within major Indian BFSI institutions - MBA from a reputed institution or equivalent advanced qualification Location & Travel Mumbai, India (Hybrid). This role requires regular in-person engagement with BFSI customers across Mumbai and key financial centers (Pune, Bengaluru, Chennai, Delhi NCR). Estimated travel: 20-30%. What Else?In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom. Our ValuesAt Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. Equal opportunityPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.