Role Description Metro Vein Centers is seeking an experienced Revenue Cycle Supervisor - Prior Authorizations to lead our growing Authorization team. This role is responsible for overseeing the daily operations of a team of approximately 10-14 Authorization Specialists responsible for obtaining timely insurance approvals across our national network of outpatient specialty clinics. You'll coach and develop team members, improve workflows, monitor key performance indicators, and ensure patients receive timely access to medically necessary procedures. This is an ideal opportunity for an experienced revenue cycle leader who enjoys improving processes, developing people, partnering across departments, and driving operational excellence in a fast-paced healthcare environment. Depending on business needs and candidate location, this position may be performed remotely or in a hybrid capacity. What Your Day Looks Like - Leading and developing a team of approximately 10-14 Authorization Specialists - Monitoring authorization turnaround times and departmental KPIs - Coaching employees through complex payer requirements and authorization scenarios - Reviewing work queues and resolving escalated authorization issues - Collaborating with providers, clinical teams, Patient Intake, Revenue Cycle, and Operations - Developing standard operating procedures and workflow improvements - Identifying denial trends and implementing proactive process improvements - Supporting hiring, onboarding, training, and ongoing employee development What You'll Do - Lead the daily operations of the Prior Authorization team to ensure timely, accurate authorization processing - Supervise, coach, mentor, and develop Authorization Specialists through regular feedback, performance management, and career development - Monitor team productivity, quality, turnaround times, and departmental KPIs - Oversee authorization workflows, including medical necessity review, payer submission, follow-up, and EMR documentation - Resolve complex authorization issues and payer escalations - Partner with physicians, clinical teams, Patient Intake, and Revenue Cycle leadership to improve operational efficiency - Develop, implement, and continuously improve department SOPs and best practices - Analyze authorization trends, denial patterns, and workflow bottlenecks to reduce delays and improve patient access - Coordinate staffing, scheduling, and workload distribution across the team - Participate in recruiting, interviewing, onboarding, and training new team members - Support strategic departmental initiatives and continuous improvement projects - Ensure compliance with payer guidelines, HIPAA regulations, and Metro Vein Centers policies What You'll Bring - Strong knowledge of prior authorization workflows, payer medical policies, and insurance requirements - Proven leadership experience managing high-performing healthcare teams - Excellent understanding of outpatient revenue cycle operations - Strong analytical and problem-solving skills with the ability to interpret operational data and KPIs - Experience improving workflows and developing standardized processes - Excellent communication skills with the ability to build relationships across departments - Strong organizational and time management skills - Ability to thrive in a fast-paced, growing healthcare organization Education & Experience - High school diploma required; Bachelor's degree in Healthcare Administration, Business, or related field preferred - 5+ years of healthcare revenue cycle experience, including prior authorizations, insurance verification, patient access, or utilization management - 2+ years of leadership experience managing or leading healthcare teams - Experience supervising authorization specialists, referral coordinators, or patient access teams strongly preferred - Experience with Athena Practice, Epic, Cerner, Meditech, or similar EMR/RCM platforms - Experience managing offshore or remote vendor relationships is a plus - Strong knowledge of commercial insurance, Medicare, Medicaid, and payer authorization requirements This Role Is Great For Candidates With Experience In: - Prior Authorization Supervisor - Revenue Cycle Supervisor - Authorization Team Lead - Patient Access Supervisor - Utilization Review - Insurance Authorization Management - Referral Management - Medical Necessity Review - Outpatient Surgery Centers - Specialty Medical Practices - Revenue Cycle Leadership - Healthcare Operations Schedule & Work Location - Full-time - Remote - Monday-Friday - Standard business hours Benefits - Medical, Dental, and Vision Insurance - 401(k) with Company Match - Paid Time Off (PTO) + Paid Company Holidays - Company-Paid Life Insurance - Short-Term Disability Insurance - Employee Assistance Program (EAP) - Career Growth & Development Opportunities - Opportunity to help build and scale one of the nation's fastest-growing specialty healthcare organizations

Senior Business Process Analyst, Revenue Operations Location: Draper, Utah (Remote within the U.S.; Hybrid for candidates living within 50 miles of an Egnyte office) Work Arrangement: Remote / Hybrid Employment Type: Full-time Salary: $95,000–$130,000 USD per year Revenue Operations at Egnyte is the connective tissue between Marketing, Sales, Finance, Engineering, and the systems that run the business. We are looking for a Senior Business Process Analyst to lead end-to-end process work across our Lead-to-Cash journey, partnering with stakeholders across the company to turn manual, undocumented work into systematic, scalable processes. This is a senior individual contributor role reporting directly to the Head of Revenue Operations. The work is process archaeology: sitting with operators, learning how the work actually gets done, and turning what you learn into documented workflows, requirements, and systems improvements. You will not be writing reports about process. You will be changing it. WHAT YOU'LL DO: - Map current-state workflows across the Lead-to-Cash journey end to end. Document every manual step, decision point, and exception rule that lives in people's heads today. - Partner with Marketing, Sales, Finance, Engineering, and other stakeholders to identify automation and systems improvement opportunities. Own the requirements documentation that hands off cleanly to Salesforce admins, IT, and engineering. - Work alongside operational leaders across the revenue lifecycle to prioritize improvements and track execution. Be the person they trust to turn ideas into actionable specs. - Build and maintain a process documentation library: SOPs, swimlane diagrams, and exception registers that turn tribal knowledge into institutional knowledge. - Translate between business and technical teams. Take "this is how we do it" and turn it into "this is what the system needs to do." - Track and report on process health: manual touchpoints, error rates, cycle time, and downstream quality. Make the invisible visible. YOUR QUALIFICATIONS: - 5 to 7 years in business process analysis, business systems analysis, or revenue/sales operations. - Direct experience with Lead-to-Cash processes, from lead capture and qualification through deal structuring, billing, and provisioning. You have lived inside the messy middle of how SaaS revenue actually gets processed. - Salesforce fluency at the analyst or power-user level. You can write requirements an admin can build from, even if you are not an admin yourself. - Working knowledge of Lucid chart, Miro, Visio, or comparable process documentation tools. - Strong written communication. You can produce requirements document a developer can act on without follow-up meetings. - Diplomatic directness. You can ask hard questions about why something is done a certain way, and propose change, without making people defensive. - Experience supporting MSP, VAR, or other partner-sold motions. - Exposure to subscription, usage-based, or hybrid billing models. - Familiarity with integration platforms such as Boomi or Celigo. - Formal process methodology background (Lean Six Sigma, BPMN, or similar). - Location: Hybrid (for candidates within 50 miles radius of an office) or Remote (for candidates outside that range) COMPENSATION: - Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $95,000 - $130,000k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location. BENEFITS: - Competitive salaries and comprehensive benefits - Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance - Paid holidays and sick time - 401(k) with company match - Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options - Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family - Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland - Gym, cell phone, and internet reimbursement - Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP) - Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more - Your own Egnyte account with lifetime access - HealthJoy - a benefits navigation app that lets you access your benefits and get answers to your questions all in one place - One Medical virtual care, providing you with healthcare access across the country

• Own day-to-day administration of Salesforce, including object configuration, custom fields and layouts, validation rules, flows, automations, and permission sets. • Maintain CRM data integrity: design and enforce robust data quality standards, run audit processes, and own resolution and escalation of data issues. • Partner with the Revenue Systems Engineer on technical architecture decisions, using layered Salesforce knowledge with contextual understanding to collaborate on builds and automations. • Champion AI tool adoption across the Revenue team, ensuring AI and existing tooling are used together for maximum efficiency in day-to-day workflows. • Configure AI-powered workflows, agents, and prospecting tools (via Clay) and manage MCP and AI agent tooling for the Revenue org in collaboration with Sezzle’s AI team and the Revenue Systems Engineer. • Own development, continued optimization, and team adoption of shared AI skills and prompts for GTM teams. • Own platform administration for our Customer Success platform (Vitally) and other core Revenue tools (e.g., Salesloft, Docusign), including configuration, integrations, user management, and ongoing optimization. • Manage cross-platform integrations and data syncs (e.g., Salesforce <> Vitally, Salesforce <> Clay), ensuring seamless data flow between systems and troubleshooting sync issues. • Conduct regular feature audits to ensure the team is utilizing tools to their full potential and flagging cost-saving or consolidation opportunities. • Own onboarding and training for administered tools, including new hire onboarding and refresher training as needed. • Develop a deep understanding of Sales and Customer Success workflows to ensure platform configurations reflect real business processes, not just technical defaults. • Translate stakeholder needs into actionable tool configurations, serving as the bridge between the business side and the technical side of the team. • Proactively identify process gaps and pain points across the Revenue org and propose solutions before they become escalations. • Build and maintain Salesforce reports and dashboards that give Revenue leadership visibility into pipeline health, account status, and team performance. • Measure the success of operational programs against team goals, such as pipeline generation, account growth, and team efficiency.

Role Description This is your chance to be part of a team that propels Hilton's commercial and analytics functions! As a Manager, Revenue Management Operations (RMO), you will support efforts that power Hilton's "commercial engine" and our objective to improve owner profitability and market share results for the Americas. Reporting to Senior Manager, RMO, you will: - Identify performance opportunities - Support strategy development - Create targeted strategic communications - Analyze results - Complete data quality controls - Interpret information to guide activities What you'll do during a typical day: - Provide tactical support to hotels, above-property leaders, and Hilton teams - Analyze hotel, brand, and category performance to identify opportunities and actions that improve market share This is an individual contributor role with no direct reports. How you'll collaborate with others: - Engage and support hotels and management company partners - Partner with Commercial and Analytics teams to develop actions that improve performance and measure their impact - Represent RMO on project teams to ensure Hilton meets the needs of all partners Projects you'll take ownership of: - Use your data-driven expertise to identify opportunities, perform root cause analysis, propose solutions, and measure the impact - Apply your analytical approach to guarantee data quality, ensuring trust in RMO to our hotels and leaders Qualifications - Five (5) years of work experience in analytics or a related field - Expert in Microsoft Excel (can write advanced macros) - Provide simple explanations for complex issues - Influence and inspire hotel teams to take strategic action through clear, targeted business communication and data storytelling Requirements - BA/BS Bachelor's Degree or MS/MA/Master's Degree (preferred) - Ten (10) years of professional experience (preferred) - GRO, OnQ R&I, HRH and/or MicroStrategy proficiency (preferred) - Apply different utilities within Microsoft Excel (i.e., Power Query, Strategy plug-in, etc.) to improve daily business operations (preferred) Benefits - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) - Generous paid time off (PTO) – Recharge, relax, and take time for what matters most - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered - Financial security for your future – Our retirement plans make it easier to save for what's next *Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. The pay range for this role is $60,000 – $85,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. Company Description At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. - With our suite of world-class brands - A company-wide commitment to providing the best stay for every guest Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.