FORTÉ

Role Description The Program Manager’s primary objective is to ensure a consistent experience for our enterprise customers as FORTÉ delivers our portfolio of services directly and through trusted partnerships, including our Global Presence Alliance. - Ensure consistency in communications and adherence to our customer and FORTÉ standards. - Ensure billing, documentation, tracking and other correspondence is delivered to our customer accurately, on-time and to the mutually agreed upon formats. - Partner with the enterprise sales representative to serve as a primary point of contact for our customers. - Lead the accumulation of KPIs and other key customer data provided during Quarterly Business Reviews (QBRs) and in other customer touchpoints. Qualifications - Previous experience in project management of AV, Digital Signage, Unified Communications or Building Technology projects. Program Management preferred. - Experience leading a team. - Ability to interpret engineering schematics and to communicate design intent to customers and team members. - PMP Certification preferred. - Industry certifications are a plus: CTS AVIXA, ITIL. Company Description FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. The Senior Manager of Central Resources provides strategic leadership and operational oversight of the Central Resources (CR) team, ensuring high-quality, competitive services to branch operations. This role directs CR managers and supervisors, enhances the branch experience, and ensures centralized services remain cost-effective and competitive with third-party vendors. What You Will Be Doing: - Define and execute the strategic direction of Central Resources to support branch operations. - Partner with manufacturers and internal leaders (Innovation, Delivery, Service, Practices, Operations) to enhance quality, standards, and new product deployment. - Serve as liaison between branches and CR to ensure alignment and clear communication. - Lead internal project kick-offs, knowledge sharing, and design reviews. - Lead and develop CR managers and supervisors, including Installation, Engineering, CAD, and Scheduling functions. - Align career development and training with company partnerships, sales levels, and industry trends. - Establish KPIs to monitor the effectiveness of Central Resources performance, technical standards, and project delivery. - Regularly report on the adoption of standardized methodologies, the success of Central Resources, and project outcomes to senior leadership. What You Bring to Assure Success: - Bachelor’s degree required - 5+ years of progressive design experience in audio/video and networking systems; installation experience preferred - AV industry certifications (AVIXA, AQAV, CompTIA, or equivalent) - Proficiency in AutoCAD 2016 or later - Expertise in audio, video, broadcast, control, and networking systems design - Strong technical, analytical, and problem-solving skills, including the ability to interpret complex documents and data. - Proficiency with ERP, CRM, CMS, HRMS, LMS, ITSM systems and Microsoft Office tools - Effective written and verbal communication skills, including presenting complex topics. - Demonstrated leadership skills, including team collaboration, conflict resolution, customer service, and professional development Why Should You Apply? At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next. The benefits of ownership At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work. Here’s a look at what we offer: - Healthcare, vision & dental coverage to keep you and your family well - Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars - Employer-paid life and disability insurance for added peace of mind - 401(k) with company match to invest in your future - Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success - Tuition reimbursement and ongoing learning opportunities to support your growth - Employer-paid employee assistance program to care for your physical, mental, and financial health - Paid time off that helps you truly disconnect FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. The Associate Program Manager is responsible for managing customer programs focused primarily on a single lifecycle engagement while ensuring alignment between sales, project delivery, and service teams within the assigned scope of responsibility. This role serves as an entry level program management position within the FORTÉ Program Management organization and is designed to develop future Program Managers through direct ownership of smaller programs and tactical engagements. The Associate Program Manager maintains program visibility, facilitates communication between stakeholders, and ensures program activities are executed in alignment with customer expectations and FORTÉ standards. Typically, will focus on single lifecycle (Sales, Projects, or Service), programs with defined scope and limited organizational complexity. May also focus on smaller scale or repeatable multi-site initiatives and programs that may include coordination with regional FORTÉ business units or global delivery partners for smaller scale international deployments What you'll bring to assure your success: - Bachelor’s Degree preferred - 1 to 3 years of experience in project management, program management, audiovisual integration, unified communications, digital workplace technologies, or related technical services - Experience in project management, project coordination, engineering coordination, service delivery coordination, or technical account support is beneficial - Demonstrated ability to manage tasks, Timelines, and cross functional stakeholder communication - Strong communication, organizational, and customer relationship skills - Ability to interpret engineering documentation, project schedules, and operational reports - Familiarity with program or project management frameworks (PMI or equivalent) preferred - Ability to exercise sound judgment in structured environments and escalate issues appropriately - Proficiency in Microsoft Office Suite, Microsoft Teams, and program or project tracking tools - Certified Associate in Project Management (CAPM) required within 12 months of hire - CTS (Certified Technology Specialist – AVIXA) required within 12 months of hire Why Should You Apply? At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next. The benefits of ownership At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work. Here’s a look at what we offer: - Healthcare, vision & dental coverage to keep you and your family well - Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars - Employer-paid life and disability insurance for added peace of mind - 401(k) with company match to invest in your future - Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success - Tuition reimbursement and ongoing learning opportunities to support your growth - Employer-paid employee assistance program to care for your physical, mental, and financial health - Paid time off that helps you truly disconnect FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.