EMEA Collections Manager remote type Flex locations Vilnius, Lithuania time type Full time job requisition id JR117281 The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.   We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.   Meet the team: The role of the EMEA Collections Manager is to drive operational success, improvement and efficiency across EMEA Collections activities. The role will require a strong understanding of cash collections, including debt recovery processes and strategies, to meet targets as well as delivering a consistent approach for Collections across EMEA.   Where you come in: - Manage and deliver on key operational goals for Cash Collection and Debt provisioning levels across EMEA. - Review existing KPI reporting across EMEA and develop a consistent output for each country to share with key stakeholders. - Form strong relationships and partnerships with Internal & External Customers across EMEA locations. - Support and develop the AR Collections team across EMEA, including Edinburgh, Mainz and Vilnius. Harness a strong team ethic and working relationship across the groups, and ensure consistency of approach for collection purposes. - Utilise credit risk tools to determine the financial stability of new partners and support management decision-making regarding payment terms and credit levels. - Develop and encourage continuous process improvements. - Ensure compliance with corporate policies.   What makes you successful: - You have Oracle or other major ERP system experience. - You have cash collections experience, particularly in developing strategies and techniques to maximise debt recovery opportunities. - You possess strong PC skills, including proficiency in Excel. - You demonstrate excellent interpersonal, written and verbal communication skills. - You can effectively lead a team effectively in a fast-paced environment. - You have experience in a similar managerial role. - You are able to adapt in a fast-paced environment as the company continues to grow. - You are self-disciplined with experience in maintaining accurate documentation and following procedures. - You have experience in delivering process improvement. - Experience in credit risk/insurance/third-party payor and/or medical device reimbursement environments is beneficial.   What You’ll Get: - A comprehensive onboarding and training on the job  - Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities  - Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space  - 5 additional vacation days, with potential for more for parents, students, and other cases with approval  - Opportunity to work from other countries for up to 30 days per year  - Health Insurance including reduced premiums available for dependents - Life and Accident insurance coverage  - 3rd Pillar Private Pension plan  - Health and Wellness programs, including access to online coaching and therapy sessions  - Fertility, Family forming, Menopause and Men’s health support services - Regular team-building events that foster collaboration and connection  - Best-in-class training and career development programs  - Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more  - Access to a fitness tracking app with rewards for staying active  - Free parking space at the city center office location.    Travel: - 0-5%   Experience and Education Requirements:  -  Typically requires a Bachelor’s degree with 8-12 years of industry experience and 2-5 years of previous management or lead experience   Flex Workplace:  - Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).    Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.   To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.   Monthly base salary for this position is from €4,582.92 to €5,661.25 gross. Final offer will depend on your qualifications, competencies, and professional experience. #DexcomLithuania

• Review past due accounts and contact commercial customers to arrange an acceptable payment arrangement/program • Follows applicable national credit and collection policies and regulations • Multitasks between multiple tools and systems to resolve customers’ situations • Explains billing cycles and processes to ensure customer understanding • Processes secure customer payments and creates payment arrangements • Works in a fast-paced, structured, high-transaction environment • Maintains professionalism and confidentiality in customer interactions • Acts as a product expert, articulating product features

Role Description This is a remote/work from home position. Compensation: $45,000-55,000 exempt/annual salary. Responsibilities include: - Supervise a team of customer service agents. - Organize, direct, and monitor daily activities of the team. - Create and implement strategy to ensure performance objectives are met. - Handle escalated calls. - Monitor and review individual and team performance. - Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required. - Monitor and analyze productivity of agents; generate reports based on analysis. - Field questions from team and possibly clients; recommend corrective services to address customer complaints. - Provide coaching and development feedback. - Ensure all client compliance requirements are met. - Ensure all work is performed in compliance with Company Policies as well as local, state, and federal collections laws and regulations. - Produce and review Call Management System (CMS) reports. - Maintain contact with client as determined by management. - Monitor email and voice mail to ensure all communications are up to date and accurate. - Ensure all payroll deadlines are met. - Ensure daily and monthly performance results are tracked by agent and team. - Conduct monthly/annual performance reviews with direct reports. - Train, motivate, develop, and reward customer service agents. - Respond to and work to resolve agent concerns in a timely manner. - Prepare reports as needed. - Perform customer service agent duties as needed. - Possess working knowledge of utility industry regulated market credit/collections practices. - Coordinate maximum coverage within the assigned group to ensure completion of daily tasks. - Participate in the interviewing and hiring process. - Issue corrective action/termination as necessary. - Follow all rules set forth in the Company Employee Handbook and lead by example. - Motivate staff and maintain a team atmosphere. - Miscellaneous duties as assigned. Qualifications - High school diploma or equivalent. - 2 years of customer service experience. - Previous management experience preferred. - Internal Candidates; Must have 3 months tenure on project to apply, Not currently on a disciplinary action. - Excellent oral and written communication skills. - Strong leadership skills. - Knowledge of FDCPA and state laws. - Able to change direction as needed in order to meet the needs of customers; both internal and external. - Can work under pressure and assist where required in meeting critical deadlines. - Capable of maintaining confidentiality. - Proficient with Microsoft Excel and Word. - Able to calculate figures and amounts. - Capable of analyzing statistical requirements. - Can understand and respond to diverse population. - Ability to successfully handle escalation calls. - Coordinate multiple tasks simultaneously. - Flexibility to work any shift including weekends. - Must maintain regular and reliable attendance. - Travel requirements are less than 5%. Requirements - Regularly required to stand or sit, and move about. - Required to use desktop computer including mouse to open, close programs and keyboard with accuracy. Benefits - Work from home. - Team-oriented work environment. - Growth opportunity. - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays. Company Description Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: Job Title: Government Collections Supervisor Location: Streator, IL or Remote Reports To: Assistant Call Center Manager Pay: $17.00/hour + monthly commission potential Benefits: - Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! - Full-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month. Role Overview: - Manages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. - Review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met. Role-Based Accountabilities: - Follow all steps of TOPS to manage their team and their shift daily to ensure 80% of their shift is spent managing their team - Support, motivate, evaluate, develop and coach their Agents to continually meet and exceed their individual / team targets - Completes regular monitoring’s of their teams handled contacts and provide appropriate feedback, coaching and education to ensure Agents meet the minimum client requirements - Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin - Provide “real time” support to Agents experiencing difficulties on calls and handles escalated, irate and/or upset customers' inquiries promptly & professionally when necessary - Ensure all company policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are communicated to Management immediately - Manage the team’s performance to continuous KPI achievement. - Program and coach agents taking weekly calls/chat/email/Ticket based on account requirements. Call/chat/email/Ticket answering time may increase based on product updates or client requirements. - Ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals. - Ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences (Agent, Ops Manager, Client) with to-the-point communication. - Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization. - Able to clearly outline current performance drivers of their market and actions to improve. - Always maintain a professional and personable demeanor. - May perform other duties as requested not specifically addressed in this document - Ensure understanding of how your role and the role of your subordinates (if applicable) contributes to the key organizational objectives by establishing goals that demonstrate your understanding through performance outcomes that support: - EBITDA - Revenue - High Performance Culture - Personal Development Expected Deliverables: - Achieve performance KPIs and established goals - Coaching team members for development - Appraisals of their team members Qualifications: Education and Certifications - High school diploma - Undergoing bachelor’s degree (preferred) - Completion of internal Agent development initiative like JUMP (preferred) Work Experience - 6 months supervisory experience (for internal or external candidates - At least 6 months experience as an agent in AllianceOne’s for internal processes and internal development Behavioral Competencies: - Emotional Intelligence: Ability to manage both your own emotions and understand the emotions of people around you. There are five key elements to EI: self-awareness, self-regulation, motivation, empathy, and social skills. - Problem Analysis and Problem Solving: Uses sound or logical judgment to spot and analyze problems, develop alternative solutions and initiate corrective action; Identifies and analyzes problems, finds the best solutions, and implements them. Can anticipate and prevent problems. - Interpersonal Effectiveness: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others. - Leadership: Guides and inspires team to achieve a common goal and promote individual growth. Enable and help individuals to develop their skills, achieve team goals, and realize their full potential. Can lead with a vision setting strategic direction for the organization. - Time Management: Effectively manages one’s time and resources to ensure that work is completed efficiently.Able to effectively prioritize tasks, meet deadlines, and use time effectively. Can optimize organization's time. - Problem Solving: Uses sound or logical judgment to spot and analyze problems, develop alternative solutions and initiate corrective actionIdentifies and analyzes problems, finds the best solutions, and implements them. Can anticipate and prevent problems. - Self-Motivation: Internal drive and ability to initiate and sustain action towards goals, even in the face of challenges. Key components include initiative, drive to achieve, commitment, resilience, and a positive outlook. - Embrace Change: Actively identifies problems and opportunities for change and implements solutions where appropriate. Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.Adapts well to new situations, technology, and processes. Can initiate, manage, and optimize change at the organizational level. - Critical Thinking: Generating ideas using creative thinking to produce appropriate, useful, and valuable ways of addressing organizational goals - Goal Oriented: Focused on achieving specific objectives or outcomes. It implies a drive to accomplish tasks and reach planned results. - Work with Diverse Customer Base: Uses a combination of empathy, cultural awareness, and adaptability. - Phone Communication: the ability to communicate effectively and professionally over the phone, including active listening, clear communication, and appropriate etiquette. - Resilient: The ability to bounce back from difficult situations and maintain a positive attitude and performance. - Think on Feet: The ability to quickly and effectively respond to unexpected situations, make decisions, or solve problems without extensive preparation. - Negotiation: Effectively explores alternatives and positions to reach outcomes that gain the support and acceptance of all parties.Communicates, persuades, and collaborates with others to reach mutually beneficial agreements or solutions. Strategically negotiates with internal stakeholders to achieve desired outcomes. Demonstrates exceptional negotiation skills in interactions with stakeholders and external partners. - Language Fluency: All organizational roles require the ability to speak, read, write in the English language. Additional languages may be required based on client program and/or line of business. Core People Leader Competencies: - Professional Communication: Demonstrates the ability to strategically and confidently communicate with a diverse team to promote core organizational values of Integrity, Respect, Professionalism, Innovation and Commitment. Actively listens to build trust and to create an inclusive, respectful and productive work environment. - Performance Management: Owns responsibility for team performance by setting clear goals and expectations and exhibits effective problem-solving skills and resilience. Displays strong leadership to positively influence and encourage team to meet key performance indicators. - Team Building, Coaching and Development: Fosters a cohesive and collaborative group dynamic where team members work together towards common goals, leveraging each other’s strengths, and achieve superior results. Creates a knowledge-sharing culture, encouraging open communication, structured feedback and continuous improvement. - Change Management: Recognizing when and why operational change is necessary to improve performance, stay competitive, or adapt to new circumstances. The ability to confidently introduce something new or to significantly improve existing practices, processes, and standard operating procedures. - Business Acumen: Having the fundamental understanding of how the business operates and using it to make informed and logical decisions; the capacity to anticipate future trends, strategically forecast, and devise innovative solutions that enable an organization to achieve its long-term goals. Technical Competencies - Microsoft Office Suite - Workday experience a plus - Physical Requirements: - Visual: Visual acuity to read information from computer screens, forms and other printed materials and information - Verbal: Able to speak (enunciate) clearly in conversation and general communication. - Hearing: Hearing ability for verbal communication, conversation, responses via telephone, telephone systems, and face-to-face interactions. - Manual Dexterity: Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. - Sitting: Ability to sit at workstation for long periods of time. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com. Questions? - Please review our privacy notice available at the following www.allianceoneinc.com/careers - For additional information on AllianceOne visit our website at www.allianceoneinc.com