FleetPride logo
FleetPride

We Keep America’s Trucks Moving.

Business Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteLeadTeam 1,001-5,000Since 1999H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

43 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Business Implementation Manager

FleetPride

Role Description The Business Implementation Manager leads the operational implementation of acquired locations and provides ongoing post–go-live support. This role partners closely with cross-functional teams, regional leadership, and local management to ensure safe, effective integration, operational stability, and performance improvement. The position plays a critical role in driving customer service excellence, operational efficiency, revenue growth, and talent development while serving as a subject matter expert for FleetPride operations. - Lead operations excellence support across diligence, pre-integration, integration, and post go-live phases for acquisitions. - Deliver onsite training and SME-level support for service, safety, inventory, and operational standards. - Ensure compliance with FleetPride safety programs, policies, and procedures. - Partner with regional and local leadership to support employee retention, morale, and performance. - Conduct tooling, capex, and talent capability assessments to ensure operational readiness. - Train leaders and managers on FleetPride service KPIs, reporting, and performance management. - Support sales and marketing efforts to grow revenue and customer retention. - Implement processes to improve customer experience, maintenance performance, and warranty compliance. - Support locations during extended onsite deployments as needed (travel-intensive role). Qualifications - High school diploma or GED required. - Associate’s or technical degree preferred. - Strong communication and interpersonal skills with the ability to engage in diverse audiences. - Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously. - Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles. - Ability and willingness to travel up to 75%. Requirements - Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing). - Familiarity with Karmak, Power BI, and Salesforce platforms. - Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives. - Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation). Core Competencies - Strong operational judgment and decision-making. - Effective communication and training ability. - Performance monitoring and continuous improvement. - Time management and prioritization. - Analytical and problem-solving skills. - Technical and industry knowledge applicable to service operations. - Proficiency with systems, reporting tools, and operational data. Work Environment - Combination of indoor and outdoor service environments. - Exposure to noise, dust, vibration, and varying temperatures. - 70–80% travel required, including extended deployments. - Location: Remote with up to 75% travel. Company Description FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

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